Auto Club of Southern California Reviews

Updated August 31, 2015
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254 Employee Reviews

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  1. Former Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative II in Santa Clarita, CA
    Former Employee - Claims Service Representative II in Santa Clarita, CA
    Recommends

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    Great group of people; claims adjusters here were funny and smart and always treated me well. Opportunities to advance. Senior employees and managers always made time for employees.

    Cons

    The work is demanding and can be stressful.

    Advice to Management

    Keep up the good work


  2. Benefiting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Long Beach, CA
    Current Employee - Customer Service Representative in Long Beach, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California (More than a year)

    Pros

    Easy , repetition . Office jobs are always nice .

    Cons

    Have to have tough skin ppl can be very rude over the phone . Can get very busy no breaks in between calls .

    Advice to Management

    More benefits, give me a reason to be happy while working


  3. Helpful (4)

    Good but conservative!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Steady financially strong company with good benefits. One of the few that still offer pension.

    Cons

    Systems need to be updated! Would make the job easier on an employee thus making it better for the member...

    Advice to Management

    Step into the modern world! You can't stay relevant without getting with the times. Spend the money to upgrade all of our systems instead of putting it into NASCAR...


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  5. Helpful (7)

    Stepped into a time machine and went back 10 yrs in my career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Stable Company with Pension Plan. Most people are helpful and friendly. Work is easy, albeit mind numbing and fruitless. Great place to work if you're not ambitious.

    Cons

    Standardized, Cookie-Cutter and Creativity killer. Better suited for younger employees looking to build a foundation for their careers or older individuals looking for a pension before they retire. Horrible place for mid-career individuals. This company also runs really lean, mid-career staff can act as executive assistants to help cut costs. Truly a company stuck in the 80's with outdated systems. MS Access is their bread and butter still and the amount of paper waste is unbelievable.

    Advice to Management

    You're a 2 out of 5 star company on here for a very good reason. You're the old grandpa who hates Rock N Roll, Rap, and anything new or modern.


  6. Helpful (7)

    the worst job i've ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    some of my co-workers were nice

    Cons

    difficult to change schedules, low pay, abusive members & nothing is done about it, unfair breaking practices, bonuses depends on surveys which depend on how the members feel when they fill it out.

    Advice to Management

    wake up! your employees are miserable! do something about it!


  7. Helpful (1)

    Worst manager I ever had in 32 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great location and great caffeteria

    Cons

    If you work hard and finish projects in time, you will be executed for your dedication to work and will forced to be terminated. If you are happy camper pushing your work to someone more innocent than you, you will rewarded with big fat bonus. If you are skilled IT profession, work somewhere else. Please DO NOT work for this company.

    Advice to Management

    Be frank. Be fair. Value achievers not pretenders. See the result not false promise or excuses. You will not find any good worker if you keep your value system.


  8. Helpful (11)

    Too Old-School Mentality in a Competitive Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    The pension plan by far is the best perk in addition to the 4% match on the 401(k).

    Cons

    Where do I start? The general population loves AAA. Employees, not so much. Big Brother is always watching. The cameras, the keystrokes, the managers and the beloved Kronos. If you're someone who likes to use your brain, has a strong work-ethic, craves a challenge and likes the idea of climbing the corporate ladder, AAA is NOT for you. Managers are nothing more than order-takers and get their marching orders from those above (they drank the kool-aid). They have little or no interest in training, developing and encouraging their teams. They disappear for hours on-end and are unable to be located by either email or cell, though they are "always" working. They have no interest in listening to their employees (whether it's an idea or an issue) and always appear to be in self-preservation mode in keeping their job. AAA is all about sales. If anyone tells you otherwise, it's a lie! Though 'Lengendary Service' is the motto, if you don't hit the numbers, you'll be reminded (on a daily basis) that you WILL lose your job. The turnover of employees in the Branch offices is ridiculous. Members notice this, too, and it doesn't bode well when all they see is a revolving door.

    Advice to Management

    1. LISTEN to your employees. They know what they're talking about. 2. EVOLVE (which requires CHANGE) into a company that employees are proud to work for! 3. Hire COMPETENT LEADERS (anyone can manage)


  9. direct sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Costa Mesa, CA
    Current Employee - Insurance Sales Agent in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits good training program

    Cons

    no paid vacation or holiday pay

    Advice to Management

    listen to employes


  10. Helpful (3)

    ers1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ers1 in Long Beach, CA
    Former Employee - Ers1 in Long Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are none don't even bother with this job

    Cons

    worst job ever, don't even bother with the 80% turn over rate

    Advice to Management

    quit nit picking and micromanaging a simple job


  11. Helpful (2)

    Great opportunity for stable income

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Los Angeles, CA
    Former Employee - Claims Representative in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California (More than 3 years)

    Pros

    Wonderful opportunity to meet a variety of people assisting your community. Wonderful opportunity to train and cultivate a career within the company dependent on your personal relationship with management.

    Cons

    Lousy management. Huge disconnect between company values and how that is translated through their department. Their is little opportunity for promotion and recognition of achievement if you are not a friend or family member of upper management. General managers are disorganized and misinformed about rules and regulations that end up creating a cluster of confusion for the agents.

    Advice to Management

    Be the values your company preaches.



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