Auto Club of Southern California

  www.calif.aaa.com
  www.calif.aaa.com

Auto Club of Southern California Reviews

Updated October 13, 2014
Updated October 13, 2014
162 Reviews
2.2
162 Reviews
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Robert T. Bouttier
33 Ratings

Review Highlights

Pros
  • Good benefits and vacation and time off policies when compared to many companies (in 19 reviews)

  • Financially stable company; job security (in 14 reviews)


Cons
  • it is the boys club aka Upper management could care less about you (in 14 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Leadership in the Call Center need improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California

    Pros

    Company bee around for over 100 hundred years. That is there main speaking point

    Cons

    No real leadership with the superviors in the call center, there is only a proteectness attiude. The supervisor only look out for themselves as a team. Policy Management Team is there only to make the sale goals for them to look good

    Advice to ManagementAdvice

    Leadership especially in the call center need to improve, and the compensation of $9.00 an hour is shameful for such a organization

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Benefits Department is mismanaged!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefits Supervisor in Costa Mesa, CA
    Former Employee - Benefits Supervisor in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (more than an year)

    Pros

    Outside reputation of Auto Club is seen as positive and applicants may be given impression that internal management has it together. Most managers seem competent and professional.

    Cons

    Senior Management unwilling to replace dis functional managers even when internal complaints are made. They value expertise over management skills with staff. HR is aware but can't do anything about it. Don't be fooled by opportunities. Ask how much turnover has occurred in position over last five to seven years to know whether problem exists with current manager or not.

    Advice to ManagementAdvice

    Listen to your Supervisors when they bring up concerns about the way Managers treat their employees and vendors. If you have a problem manager in any of your departments, get rid of them before you have a hostile environment lawsuit on your hands.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Very old school. Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Los Angeles, CA
    Current Employee - Customer Service in Los Angeles, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Good benefits & pension plan which is almost unheard of anywhere else. Can work here until you die. Underwriting dept. Stuck in the 70's.

    Cons

    Once you are in, no advancement. No management training or mentoring opportunities. No career path unless you are related to someone higher up. Moving a lot of jobs to Texas. IT & some clerical jobs currently moving there. If you ask about opportunities, they brush you off.

    Advice to ManagementAdvice

    Management is very unprofessional and borders on bullying employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Some employees in management are protected no matter what they do or say!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ERS DIVISION
    Former Employee - ERS DIVISION

    I worked at Auto Club of Southern California full-time

    Pros

    Easy job to do. Good benefits and vacation and time off policies when compared to many companies. Once you're in the company, lots of mobility to other divisions whether you're a good employee or not.

    Cons

    LOTS OF NEPOTISM-hiring of family members, friends, that then work different shifts, different departments or a different job site. LOTS OF SEXUAL HARASSMENT ISSUES especially in the ERS division as it is mainly male dominated and LOTS OF ISSUES with unwanted comments, actions, etc.. with certain gay male mgmt employees who can get away with anything because they are handled with kid gloves. Goodness forbid you try to take the issue to HR - it will bounce back because you happen to be a heterosexual person and must be accepting of their atrocious behavior and comments.

    Advice to ManagementAdvice

    THERE ARE A NUMBER OF MANAGEMENT employees in the ERS Division that should have been terminated years back due to their unprofessional conduct and inexcusable behavior and verbal attacks on those who weren't part of their "party" or "social" group. But due to inaction, if anyone is let go now -- they have the opportunity of filing a multi-million dollar lawsuit because their behavior has been accepted for so long. A NUMBER OF TERRIFIC EMPLOYEES LEFT BECAUSE THEY WERE FED UP WITH THE POLITICALLY CORRECT HANDS OFF MANNER WITH CERTAIN PARTIES IN MANAGEMENT BECAUSE IF THEY SAID THE SAME THINGS, ACTED IN THE SAME, MANNER, ETC.. THEY WOULD BE OUT THE DOOR TOMORROW. BEING A FAIR-HANDED EMPLOYER DOES NOT MEAN PROTECTING A "PROTECTED GROUP" WHEN THEY OPERATING OUTSIDE OF ACCEPTABLE BEHAVIOR IN A BUSINESS ENVIRONMENT!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Auto Club of Southern California Response

    Oct 7, 2014Recruitment Manager

    The Auto Club is strongly committed to maintaining a working atmosphere free of discriminatory harassment, intimidation and insult, and retaliation. Complaints of discrimination and harassment are ... More

  6.  

    If you are young, spirited, dynamic and agilent do not join here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant in Costa Mesa, CA
    Current Employee - Technical Consultant in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Decent pay. Good benefits. You can retire here.

    Cons

    Good luck getting a promotion. You can get a promotion if you are friend/spouse of an influential person. With this skill (prerogative) you could even be a Technical Consultant or Sr. Technical Consultant even without knowing to write a single line of code! Find a better place to build your career.

    There is no mentoring. Wrong personal will be sent for training.

    No flexibility to work from home and have to deal with certain non-team players, sometimes you would feel the managers are there just because they are old timers. PCs here belong to the 80s. Infrastructure stinks. This place does not even have a free coffee vending machine!!!

    Middle Management and Team Lead don't paying attention to detail. They will micro manage you. Even exempt employees will be treated like non-exempt, still you will have to do the non regular work hours in addition to regular hours.

    Any suggestions for improvement will be due fully ignored. Basically you can kill your creativity here.

    Advice to ManagementAdvice

    Get leadership training., and learn to Manage like Americans.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Looks good from the outside

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    Amazing training and support, benefits after 90 days and discounts on travel amusement parks and other things.

    Cons

    Don't talk to management... They will get mad immediately and also yell at you.

    Advice to ManagementAdvice

    Learn to love your people better... And when someone needs help don't yell at them.

  8.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Pros

    I worked for the e-business group and they were a great team. The work seemed stressful on many occasions and there were various team members, namely project managers, that made things tough, but overall the team was great. And especially the managers in the e-business team. This was a great team to work with.

    Cons

    No flexibility to work from home and have to deal with certain non-team players but they are manageable if you work with the managers.

    Recommends
  9. 1 person found this helpful  

    Good Company with fairly long hours and outdated technology but you can make good money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Sales Agent in San Diego, CA
    Current Employee - Field Sales Agent in San Diego, CA

    I have been working at Auto Club of Southern California full-time (less than an year)

    Pros

    Client base is friendly and the days go by quickly with a pleasant work environment

    Cons

    10 hour days are normal every other Saturday mandatory for the most part. Old technology and inefficient processes which make it hard to focus on selling.

    Advice to ManagementAdvice

    Illicit feedback from agents in order to improve processes and concentrate more on work-life balance. Need to become innovative and adapt with the time or pretty soon the main customer base will be too old to drive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    As a company it's great to work for but the co is technologically behind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Consultant in Saint Louis, MO
    Current Employee - Human Resources Consultant in Saint Louis, MO

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Variable pay, pension plan, health benefits. It's a stable company. Nice that the agency has locations in 10 plus states across the country.

    Cons

    Too much red tape. Have no autonomy to make local decisions. Very culturally different than the Midwest states. Fell like we are very behind in technology.

    Advice to ManagementAdvice

    Adapt to all cultures.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Worst call center ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Costa Mesa, CA
    Former Employee - Member Service Representative in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (more than an year)

    Pros

    Good benefits. That's about it.

    Cons

    So inflexible with scheduling. Super low pay. Annoying dress code. Poor work moral on call center floor. Not family friendly. Nearly IMPOSSIBLE to get an "approved" day off no matter how far in advance you request it.

    Advice to ManagementAdvice

    Pay people what their worth! And try being more flexible when it comes to schedules. Note to President: Quit being greedy and hiring people at chump change levels of pay!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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