Auto Club of Southern California

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Auto Club of Southern California Reviews

Updated August 22, 2014
Updated August 22, 2014
146 Reviews

2.2
146 Reviews
Rating Trends

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Robert T. Bouttier
22 Ratings

Review Highlights

Pros
  • Competitive salary with very good benefits (in 15 reviews)

  • Financially stable company; job security (in 13 reviews)


Cons
  • Worst of all is the mediocre upper management resistant to change (in 11 reviews)

  • call center and he was telling me how to take calls despite my years of experience (in 7 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    If you have a choice, don't make it this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time for more than 5 years

    Pros

    The best part of my day is getting to go home when I've put in my 8 hours. Most people leave me alone.

    There's usually an annual bonus, but there are limitations on who's eligible. It's nice to have that little something though, but 80 is the new 100.

    Cons

    That 8 hours? They'll hold you to it. Don't try to take a break unless you plan to make it up on the back end.

    The whole place is powered by a massive cult of personality. The executives have a sycophantic reverence to the former CEO, who still resides as the Board Chairman.

    On any given day, you more or less have the autonomy to do as you're told.

    There is a massive vacuum of leadership because most of the managers have been beaten into submission or were hired because they would tow the line. Don't expect much support.

    Do your job and you'll likely get 80% of your bonus for doing 100% of your work.

    Advice to ManagementAdvice

    Grow a spine. Stand up for your people. Treat us fairly. Enough with the busy work already!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Beware of dog

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist II  in  Temecula, CA
    Current Employee - Specialist II in Temecula, CA

    I have been working at Auto Club of Southern California full-time for more than 8 years

    Pros

    They have lots of $$$$$ so job security if they don't fire you first which they have a penshant for

    Cons

    Sweat shop mentality. You are forced to cross sell products to their members and are harassed on a daily basis to meet your goals. If the members only knew what goes on behind closed doors!

    Advice to ManagementAdvice

    You hide your greedy corporate ways from your members but the employees know the truth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Specialist  in  Costa Mesa, CA
    Former Employee - Policy Service Specialist in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time for more than a year

    Pros

    Not many to be honest. Only pros were meeting a few people I can now call friends

    Cons

    Everything... It's like working in the stone ages with the software systems. Computers are extremely old and tend to break down regularly. When brought up the the call center floor most new hires where not given a permanent desk for months which meant you had to lug your books from desk to desk daily.
    Criticized by supervisors daily on not meeting referral goals. (Not even mentioned in training or in hiring job description that you were required to do so). Not as a Policy Service Specialist. We were told this was the sales department that handles that.
    When asking supervisors questions or guidance you were treated like you were stupid and would brush you off to call the help desk. "So what is your supervisor there for if they don't want to help you).
    Unless you are kissing up to management your job is always on the line. They fire people left and right and instead of getting rid of the people that really aren't performing to the expectations they fire the employes that work their butts off.
    I can't speak for upper management or management in other departments but I will tell you that the supervisors and management in PMG/ISS and membership are horrible.

    Advice to ManagementAdvice

    Clean up your act and get rid of the supervisors you have and start fresh.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Outdated technology and short sighted executive management.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    I have great Co workers, health benefits, it's a large company and you have the opportunity to move into a lot of different parts of the organization.

    Cons

    Outdated technology. Not just the proprietary software but all the hardware and processes. Managers (insurance, insurance associated departments) are promoted if they are high producers but often are unable to manage people. Ethical issues within organizational are often ignored even while having us recite mottos like "we do the right thing because it is the right thing to do. " that is laughable. Still overwhelming a white old boys club. No support for people wanting to acquire new skills. You can take their training to learn your job but further development is not available unless you are a manager.

    Advice to ManagementAdvice

    Spend the money and update your systems hardware and software.

  6. 4 people found this helpful  

    The corporate mentality has ruined an otherwise solid and enjoyable career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Specialist II
    Former Employee - Branch Specialist II

    I worked at Auto Club of Southern California full-time for more than a year

    Pros

    Benefits and pay are good to above average, top-notch training for new hires, fantastic coworkers and lots of opportunities for growth or lateral moves if you play your cards right.

    Cons

    The overly-corporate, numbers-based mentality forced down management's throat (at the branch level, in my experience) has destroyed the loyal and close-knit family environment that the Auto Club is renowned for. Employees hired into Member Services are given the bait-and-switch and forced into a hybrid sales position with steep, uncompromising cross-sell goals, exhausting 6-days-per-week work schedules and difficult vacation approval (no time off allowed at the end of any month, and I hope you've scheduled all of your vacations a year in advance!).

    Overall, it appears to me (again, with experience at the member-facing branch level) that the company brass no longer really cares about customer service skills, job mastery or loyalty in their member service positions. It's only about the numbers -- how much you can sell to the person standing in front of you. If that doesn't sound too bad to you as a prospective employee, then I suggest you take an insurance sales job instead and make a load of money while you're at it.

    Advice to ManagementAdvice

    If you're going to force member service employees to enter a boiler room of sales goals-based employment, offer a commission and make it a sales job (no, the end-of-year variable pay is not a commission). This whole make-your-goals-or-be-terminated act will only hold for so much longer. Once everyone realizes the stress isn't worth the mediocre pay or daily verbal lashings from management, the massive turnover in member-services positions will cost the company big time in training and HR resources to replace otherwise valuable employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time for less than a year

    Pros

    the benefits and pay are decent

    Cons

    everyones old and everything else is not great

    Advice to ManagementAdvice

    manage

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Going with the flow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Marketing Manager  in  Costa Mesa, CA
    Current Employee - Associate Marketing Manager in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time

    Pros

    Stable company, work life balance, and variable pay.

    Cons

    Too conservative and way behind in technology.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Sales agen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California

    Pros

    Consistent inbound business if you can close

    Cons

    Monthly goals are getting higher with less inbound business while cramming in more agents per office

    Recommends
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A Corporate Culture that ONLY wants you around for about 3 YEARS or Less !!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent  in  Costa Mesa, CA
    Former Employee - Sales Agent in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time for more than 8 years

    Pros

    The company has many job openings all the time for lower paying positions. It's a stable company but not much room for growth. If you do not have insurance experience, work here 3 years and learn and leave...either way they will try to get rid of you because you will realize that the compensation plan can be beat but they say one thing and mean another. BEWARE !!! Ask any agent and they will confirm with you this fact !!!

    Cons

    I was a Sales Agent for many years and I made a very good income. The compensation plan is very complicated but I was one of a few agents who read understood it fully. In summary, your pay is in direct CONFLICT of your immediate boss and his/her boss. You can make money by writing the right business on the correct rating factors, BUT your boss is paid on the number(s) or volume. You can make a good income but your manager will pressure you to ultimately sacrifice your pay for his.

    Advice to ManagementAdvice

    None. They are just puppets and bring nothing to the table. The agents are the smartest people of the entire company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    way more hours than was explained in training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Anget  in  Costa Mesa, CA
    Former Employee - Insurance Anget in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time for more than a year

    Pros

    learned a new profession-got licensed

    Cons

    too many hours-the company is very "CYA" and "just do it.. slice and dice"

    Advice to ManagementAdvice

    give the agents breaks without holding a grudge-nasty emails get nothing but contempt

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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