Auto Club of Southern California

www.calif.aaa.com

Auto Club of Southern California Reviews

Updated January 21, 2015
Updated January 21, 2015
177 Reviews
2.3
177 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert T. Bouttier
35 Ratings

Review Highlights

Pros
  • Good benefits and vacation and time off policies when compared to many companies (in 19 reviews)

  • Financially stable company; job security (in 14 reviews)


Cons
  • Worst of all is the mediocre upper management resistant to change (in 12 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Some employees in management are protected no matter what they do or say!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ERS DIVISION
    Former Employee - ERS DIVISION

    I worked at Auto Club of Southern California full-time

    Pros

    Easy job to do. Good benefits and vacation and time off policies when compared to many companies. Once you're in the company, lots of mobility to other divisions whether you're a good employee or not.

    Cons

    LOTS OF NEPOTISM-hiring of family members, friends, that then work different shifts, different departments or a different job site. LOTS OF SEXUAL HARASSMENT ISSUES especially in the ERS division as it is mainly male dominated and LOTS OF ISSUES with unwanted comments, actions, etc.. with certain gay male mgmt employees who can get away with anything because they are handled with kid gloves. Goodness forbid you try to take the issue to HR - it will bounce back because you happen to be a heterosexual person and must be accepting of their atrocious behavior and comments.

    Advice to ManagementAdvice

    THERE ARE A NUMBER OF MANAGEMENT employees in the ERS Division that should have been terminated years back due to their unprofessional conduct and inexcusable behavior and verbal attacks on those who weren't part of their "party" or "social" group. But due to inaction, if anyone is let go now -- they have the opportunity of filing a multi-million dollar lawsuit because their behavior has been accepted for so long. A NUMBER OF TERRIFIC EMPLOYEES LEFT BECAUSE THEY WERE FED UP WITH THE POLITICALLY CORRECT HANDS OFF MANNER WITH CERTAIN PARTIES IN MANAGEMENT BECAUSE IF THEY SAID THE SAME THINGS, ACTED IN THE SAME, MANNER, ETC.. THEY WOULD BE OUT THE DOOR TOMORROW. BEING A FAIR-HANDED EMPLOYER DOES NOT MEAN PROTECTING A "PROTECTED GROUP" WHEN THEY OPERATING OUTSIDE OF ACCEPTABLE BEHAVIOR IN A BUSINESS ENVIRONMENT!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Auto Club of Southern California Response

    Oct 7, 2014Recruitment Manager

    The Auto Club is strongly committed to maintaining a working atmosphere free of discriminatory harassment, intimidation and insult, and retaliation. Complaints of discrimination and harassment are ... More

  2. 1 person found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Pros

    I worked for the e-business group and they were a great team. The work seemed stressful on many occasions and there were various team members, namely project managers, that made things tough, but overall the team was great. And especially the managers in the e-business team. This was a great team to work with.

    Cons

    No flexibility to work from home and have to deal with certain non-team players but they are manageable if you work with the managers.

    Recommends
  3. 3 people found this helpful  

    Looks good from the outside

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    Amazing training and support, benefits after 90 days and discounts on travel amusement parks and other things.

    Cons

    Don't talk to management... They will get mad immediately and also yell at you.

    Advice to ManagementAdvice

    Learn to love your people better... And when someone needs help don't yell at them.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    If you are young, spirited, dynamic and agilent do not join here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant in Costa Mesa, CA
    Current Employee - Technical Consultant in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Decent pay. Good benefits. You can retire here.

    Cons

    Good luck getting a promotion. You can get a promotion if you are friend/spouse of an influential person. With this skill (prerogative) you could even be a Technical Consultant or Sr. Technical Consultant even without knowing to write a single line of code! Find a better place to build your career.

    There is no mentoring. Wrong personal will be sent for training.

    No flexibility to work from home and have to deal with certain non-team players, sometimes you would feel the managers are there just because they are old timers. PCs here belong to the 80s. Infrastructure stinks. This place does not even have a free coffee vending machine!!!

    Middle Management and Team Lead don't paying attention to detail. They will micro manage you. Even exempt employees will be treated like non-exempt, still you will have to do the non regular work hours in addition to regular hours.

    Any suggestions for improvement will be due fully ignored. Basically you can kill your creativity here.

    Advice to ManagementAdvice

    Get leadership training., and learn to Manage like Americans.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    As a company it's great to work for but the co is technologically behind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Consultant in Saint Louis, MO
    Current Employee - Human Resources Consultant in Saint Louis, MO

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Variable pay, pension plan, health benefits. It's a stable company. Nice that the agency has locations in 10 plus states across the country.

    Cons

    Too much red tape. Have no autonomy to make local decisions. Very culturally different than the Midwest states. Fell like we are very behind in technology.

    Advice to ManagementAdvice

    Adapt to all cultures.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Good Company with fairly long hours and outdated technology but you can make good money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Sales Agent in San Diego, CA
    Current Employee - Field Sales Agent in San Diego, CA

    I have been working at Auto Club of Southern California full-time (less than a year)

    Pros

    Client base is friendly and the days go by quickly with a pleasant work environment

    Cons

    10 hour days are normal every other Saturday mandatory for the most part. Old technology and inefficient processes which make it hard to focus on selling.

    Advice to ManagementAdvice

    Illicit feedback from agents in order to improve processes and concentrate more on work-life balance. Need to become innovative and adapt with the time or pretty soon the main customer base will be too old to drive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Worst call center ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Costa Mesa, CA
    Former Employee - Member Service Representative in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (more than a year)

    Pros

    Good benefits. That's about it.

    Cons

    So inflexible with scheduling. Super low pay. Annoying dress code. Poor work moral on call center floor. Not family friendly. Nearly IMPOSSIBLE to get an "approved" day off no matter how far in advance you request it.

    Advice to ManagementAdvice

    Pay people what their worth! And try being more flexible when it comes to schedules. Note to President: Quit being greedy and hiring people at chump change levels of pay!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    money and easy to make as much as u want. team can be cooporative

    Cons

    work/life balance is hard when working long hours to make sure you hit numbers

    Advice to ManagementAdvice

    pay attention to agents

  10.  

    I enjoyed working here; there's definitely some job security in most positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ERS in Long Beach, CA
    Former Employee - ERS in Long Beach, CA

    I worked at Auto Club of Southern California full-time (more than 5 years)

    Pros

    There's good camraderie and team building environment.

    Cons

    hard to move up the ladder. Response time to a new application to transfer to another dept takes a long time. Unexpected issues with call center operations can bog down ones tasks.

    Advice to ManagementAdvice

    Please give employees more offline tasks, or things to help them learn something new so they can increase their potential in moving up.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 10 people found this helpful  

    What Happened to "Not for Profit"?

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Travel Agent in Los Angeles, CA
    Current Employee - Travel Agent in Los Angeles, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Brand recognition and excellent reputation as an organization that has existed for more than 100 years.

    Cons

    I have seen many changes in this organization over the years, and while I am not adverse to change, I am against NEGATIVE change. I have seen the emphasis go from a culture of providing excellent customer service based on the needs of its members to one primarily focused on profits, even at the expense of poor employee morale and customer service.

    One example of this is when ACSC made the decision to expand its operational hours at every branch office to its members a few years ago. When they instituted every AAA office a Saturday office, it was an excellent decision in the interest of customer service. However, the organization failed to provide additional staffing to support this endeavor. AAA expected to use the same number of employees for their expanded workweek leaving the offices short on staff and a low morale amongst its employees. Not to mention longer wait times for members, and a mandatory six day work week for employees. One good business decision led to failure due to unrealistic expectations of the powers that be.

    Another challenge the front line employees face is a lack of support from management. This could be due to incompetent managers being placed in these positions. What happened to the days of branch managers having a sufficient amount of knowledge in the operational processes of services offered by the branches? Many of the managers I have encountered lack the basic understanding of AAA policies and procedures concerning key services like DMV, travel services, membership services and so on.

    I don't want to disparage upper management, but I must say that those who are in charge of member services and the travel agency have a strong background in insurance services, not in travel or the other core services offered by the branches on a day to day basis. They are the ones who brought the sell sell sell mentality to the branches, forcing our valued DMV experts, cashiers, travel counselors, etc. to become more sales oriented rather than customer service focused. Some managers would not hesitate to sacrifice their knowledgable and skilled professionals if they fail to meet their cross sell goals. I have also seen wages plummet for new hires.

    It seems that the branches have a much higher turnover in recent years. Whether or not upper management realizes this, the fact is that the highly trained and skilled staff that AAA has been renowned for is quickly shrinking away. What remains is a revolving door of highly untrained employees left to replace them. Management does not value it's employees. It is time for AAA to remember that good customer service begins within. That means offering good service to its employees by management. Without quality employees the club will decline. This is a not for profit organization. Why is it that all of the high salaries go to upper management while the very face of the company, the front line employees make so little?

    Advice to ManagementAdvice

    Invest in technology. Listen to your frontline employees. Value the knowledge and experience of your employees as opposed to only caring about cross sell goals. While I have always made my cross sell goals and have a sales aptitude, not every one does and those employees are gems in this organization -- VALUE them!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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