AutoClaims Direct Reviews

Pros

Everyone I work with is easy to talk to. There truly is a "team" atmosphere at ACD where you can always speak with anyone to roundtable the best possible solution to a challenging situation.

Cons

Occasionally, you'll get the angry claimant or body shop call. We understand that claims can be very stressful and traumatic and know the best way to solve a problem is to come up with a great solution.

Advice to Senior Management

None

Pros

I find the work structure is really team oriented. The company and managers respect their people and always seek input on how to make things run smoother. Work hours are flexible.

Cons

Body shops complain alot due to insurance guidelines we are following do match up to what they want. This can usually be handed but it often makes for some stressful phone encounters.

Advice to Senior Management

I love the management team. They listen and really get involved. They have no problem rolling up their sleeves and doing the job.

Pros

I personally had a great time working in the audit department. the managment team gives you the ability to make decisions without micromanaging. The claims system is easy to use. If it wasn't for getting an offer to leave the industry completely, I would have stayed. The company is really motivated to make a difference in the insurance industry.

Cons

The most frustrating side of my work was the attitude the clients give us. Adjusters and managers who work for the insurance companies are rude, ill trained and always threaten us to stop using our company for mistakes they make on their side! Instead of working as a team, they treat us like adversaries. Most client claims managers are usually pompus arrogant and rude.

Advice to Senior Management

The company is a good place to work and I have nothing but respect for the leadership team. The CEO is a really intelligent hardworking guy who cares about bringing good ideas to the industry but unfortunately most of the client insurance claims managers are resistant to change. But keep up the work you're doing.

Pros

The management treat people well. You're not treated like an inept person as most insurers do. I recommend them highly.

Cons

high volume work environment. The insurance companies can be rude and are not knowledgable. especially the claims managers because they don't have any experience looking at vehicle damage.

Advice to Senior Management

I guess i would suggest that if there was a way to make vehicle owners not be so rude that would help but there's really not much you can do though.

Pros

I love it here. AutoClaims Direct's management really gets it. Having worked for many national carriers, I know what it's like and how stressful adjusting can be. The CEO of ACD really cares about the staff and has created an amazing work place.

Cons

Dealing with insurers who have minimal training. At ACD we have a group of experienced individuals and it's hard sometimes to really see how poorly trained the insurance companies are training their new employees. They often get mad at us over things they fail to do on their end.

Advice to Senior Management

Keep on with the great work you've done

Pros

ACD is a great company with great people. They are a focused company that really cares about their employees. I really enjoy their dedication to bringing aboard experienced pros who have a great knowledge of adjusting. I have 25 years of experience in both managing and adjusting/appraising. My skills are valued and so is my recommendations. Most insurers don't allow the input from staff they do. ACD seems to really take their staff's input and make changes quickly. I think that's why they have grown so fast in such a short time.

Cons

The downsides would be the same as with any carrier. Angry adjusters, insurance managers and vehicle owners.

Advice to Senior Management

none

Pros

AutoClaims Direct is a real forward thinking claims service company. They really promote individual thinking with a proactive approach. The management is always open to new ideas which we can implement regularly. The company allows it's staff flexible work hours and telecommuting as well. I am able to balance my personal and work life much better than when I worked for an insurance company. They company truly values those with an insurance adjusting background. They expect alot from their staff but at the same time realize that if you have the knowledge you can make decisions without having to ask management every second.

Cons

It's the claims industry.... It can be a negative industry at times.

Advice to Senior Management

None. They do a great job and make the job fun.

Pros

Great people that work there along with flexible hours! The management team is really forward thinking and listen to the staff. I really like the fact that they train you well and really provide assistance. The management has worked for major insurance companies before so they are able to give us good insight. I have worked for several insurance companies and none run as smooth as ACD's operation.

Cons

This is the auto insurance claims industry which can be stressful. The clients can be very demanding and at times show no respect to us. Also vehicle owners are generally unhappy people but that goes along with the job. We deal with auto accidents. Go figure.

Advice to Senior Management

I wish management could help make the adjusters at insurance companies treat the staff better. Insurance company adjuster can be verbally abusive

Pros

Great team of people and smart management team

Cons

None really. There are now downsides.

Advice to Senior Management

keep it up