AutoZone
2.7 of 5 581 reviews
www.autozone.com Memphis, TN 5000+ Employees

AutoZone Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

2.7 581 reviews

                             

52% Approve of the CEO

AutoZone Chairman, President, and CEO Bill Rhodes III

Bill Rhodes III

(352 ratings)

43% of employees recommend this company to a friend
581 Employee Reviews
in

Review Highlights

Pros:
  • "You get a 20% discount on everything except special order parts"
    in 29 reviews
  • "20% Off Employee Discount, The more sales the more work hours given if part-time"
    in 24 reviews
Cons:
  • "long hours no appreciation no backing from upper management un real expectations for one person to fulfill"
    in 54 reviews
  • "Their pleas to leave being denied by district managers"
    in 37 reviews
  • Show more review highlights

Reviews

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    • No Opinion of CEO

     

    part sales manager

    Psm (Former Employee)
    Anchorage, AK

    Prosgood pay, very good benefits

    Consterrible management, bad environment, immaturity

    Advice to Senior Managementapply better judgement

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    lol unemplyee

    Customer Service Representative (CSR) (Former Employee)

    ProsSome people are really cool and friendly and thats it.

    ConsCertain managers consider themselves gods. The "discounts" are a joke because the only people that could afford their over-priced garbage were those youngans still living with their parents! Because they hire so many people they don't have enough hours to give to everybody so you make even LESS money!! All mistakes you make are a MAJOR DEAL not matter how minor. On several occasions was told to be less than honest with customers. WAAAYYY too much emphasis on selling stuff the customer doesn't need. And if you don't do that you are punished for it.

    Advice to Senior ManagementCome down off your high horse and act like a god damn human being and talk to employees and stop being so damn stuck up.

    No, I would not recommend this company to a friend

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    Ready. Shoot, aim

    Anonymous Employee (Current Employee)

    ProsGood pay $130k, 300 options, 30% bonus, 5wks vac
    Avg other benefits
    Flexibility for work life balance
    Good project prioritization

    ConsNo planning or strategy
    All efforts are hurried
    Evil controlling faux CTO
    Unidimensional thinkers
    No enterprise focus
    Silos of hackers

    Advice to Senior ManagementImprove data architecture
    Start doing enterprise architecture
    Focus on quality vs speed

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Stock

    Anonymous Employee (Current Employee)

    Prosfriendly staff, learning about cars, workout stocking, a lot of free time, nothing else.

    Consno hours, irate customers, dirty store, no chance to move up, write ups for nothing

    Advice to Senior ManagementGive more hours (equal) to all employees.

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    No one with any knowledge works there.

    Anonymous Employee (Former Employee)

    Prosmany parts are available, some in store management are ok

    Consupper management is very poor

    Advice to Senior Managementget rid of some of the upper mnanagement

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    The pits

    Anonymous Employee (Former Employee)

    Pros20% off on parts meet great people

    ConsHours cut on regular the pay is a joke

    Advice to Senior ManagementStart keeping your good workers and give more money there leave very fast

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    2 people found this helpful  

    No experience required

    Commercial Sales Manager (Current Employee)

    ProsThey will hire just about anyone.

    ConsNo on at least in the area I am in has any real knowledge about automotive parts. They have all come from fast food restaurants and clothing stores. It used to be that skilled and trained people were behind the counter...now my ASE certification means nothing because I am competing with people who bring down the median average pay of my industry. Cheaper employees who know nothing.

    Advice to Senior ManagementLet your employees do their own training do not have anyone else do it for them so that you look better in front of your supervisor. They are nothing without knowledge.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Parts Sales Manager

    Parts Sales Manager (Former Employee)
    Lynchburg, VA

    ProsDiscounted parts - of bad quality.
    Being able to access the Alldata system, and shop manuals on computer to look up problems

    ConsVERY bad pay, pushy management, no bonus or raise guidelines, dealing with VERY uneducated customers, forced sale of grease packets - FOR EVERY sale - even if not needed, FORCED check out challenge selling baby oil (Lucas Fuel Treatment - $450.00 per gallon) Training on systems does not exist, computer training is a joke. Health insurance is NOT Obamacare compliant, and is rarely accepted at clinics and hospitals in rural areas. Uniforms MUST be paid for by employee at fairly high expense ($14-20.00 per shirt). Why does company pay $1.00 more per hour for Bi-lingual, or ASE certified candidates - but refuses to pay more for college degrees, prior experience or high knowledge level of parts, makes no sense.

    Advice to Senior ManagementBack OFF of employees, that know what they are doing selling parts. Stop forcing customers to buy crap that they don't need, don't want, and have no interest spending money on....CUSTOMERS IN STORE COME FIRST.. Pay a clerk to answer the phone... Phones should NOT come before customers in the store. PAYING Customers - people that are actually buying stuff - should be more important than displays, signs, stocking, testing junk yard parts, running codes on customers cars, or even installing wiper blades. Customers pay exactly ZERO for check engine lights, wiper installs, battery installs, bulb installs, or any of the other crap that get's installed for FREE. None of this extra crap - generates ONE DIME in revenue.

    Personally I have ZERO interest in spending 30+ minutes with someone on the phone that wants prices on 100 different parts with no intention of purchasing ANYTHING... they are just price shopping... we have internet for that... Especially when their are 10-15 customers in the store wanting to buy something RIGHT NOW....

    Priorities for customer service are right out of the stone ages... The Point of Sale in the stores - is decades out of date. This software is the EXACT same software - I used 24 years ago, when I worked for them... NOTHING has changed AT ALL...

    Laws have changed in regards to credit card transactions, but Autozone has NOT changed their software to comply. Many instances of accepting credit card without signature, without capturing card info, without even checking to see if the card belongs to the consumer (audits indicate: About 20% of the credit cards did NOT belong to the people using them).

    Pop up's for internet purchases show up on ALL store terminals, even POS terminals.. WTF.. Store makes exactly 0.00 on internet purchases (most internet sales are a loss for the stores) - they are just a gateway for part pickup, but stores have to see alerts on EVERY screen even when in the middle of a lookup or a Cash register transaction with a different customer ?? Why is this...

    Why is it necessary to put your password in the system, multiple times, for EVERY customer you ring up ? Why is it necessary to put your password in the system at least 8 times when doing a register audit, or 6 times for each register when doing a close out.... Or 4 times when receiving a single part from a different store (which happens 5 to 20 times a day).

    Why is AZ still using unsecure wireless using TTY/FTP on hand scanners with NO wireless security, and plain text passwords ? This went out with the stone ages in computers but AZ insists on still doing it...

    What happened to having dedicated cashiers at stores ? Allow parts sales managers to handle part problems.. Switching from parts counter to register is irritating all day long.

    Why is the warranty registration procedure different, when registering warranty at a register (no trucks/vans/SUV's listed in register look up), than registering a warranty at the parts counter ?. Why ask the customer for info 3 and 4 times when checking out... back end databases for AZ discount cards, part warranty, are not linked... At register - you can click NOT register part - that is an option. Customer pays cash, part is not registered in warranty system - no warranty for you...

    The problems go on and on... no tech support line for problem part requests..

    Managers and DM/Area Managers refuse to answer phones about problems, and rarely return phone calls about problems that are reported... this includes customer issues and employee issues.

    If the alarm goes off, and a customer is caught, stealing parts.. nothing can be done to the customer, and the police cannot be called... I find that really odd. Not allowed to chase after them, or approach the robber in ANY way - not even allowed to take down a plate number...Send a group of kids in a store, and have them take a few things and see what happens... really strange corporate policy on this.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    If there were a Horrible Bosses Part 2 it should be filmed here

    Accounts Receivable (Current Employee)
    Memphis, TN

    ProsThe only pro I can think of is the fact that you only have to stay there for 8 hours a day, no weekends no overtime.

    ConsManagement lacks the ability to communicate effectively with their staff. No sick days. After working for one year you get 5 vacation days. Mgmt wants to know why you were 2 minutes late even though they were 3 hours late and left early for the day.

    Advice to Senior ManagementTry leading by example!!!!!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    No management

    Anonymous Employee (Former Employee)

    ProsCo workers, helping the public

    ConsPay, upper management, hours, no training program

    Advice to Senior ManagementCreate a training manual ( 1 for red shirts, 1 for psms, 1 for assistant mgr...) have a rotating schedule for employees to have like every 3rd weekend off, have training school for a week before starting employees in their store..pay should be according to knowledge and experience

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at AutoZone reviews and ratings — including employee satisfaction and approval rating for AutoZone CEO Bill Rhodes III. All 581 reviews posted anonymously by AutoZone employees.