Automobile Association

  www.theaa.com
  www.theaa.com

Automobile Association Reviews

Updated October 12, 2014
Updated October 12, 2014
7 Reviews
3.9
7 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Edmund King
5 Ratings

Employee Reviews

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  1.  

    A joy to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSS Patrol in Stoke-on-Trent, England (UK)
    Current Employee - RSS Patrol in Stoke-on-Trent, England (UK)

    I have been working at Automobile Association full-time (more than 10 years)

    Pros

    have my own time and having no one looking over my shoulder ever two minuets

    Cons

    Trust Trust trust trust trust

    Advice to ManagementAdvice

    more one 2 ones and team briefs, higher management giving the area mangers more time with patrols..

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great apart from the managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Roadside Technician in Hull, England (UK)
    Former Employee - Roadside Technician in Hull, England (UK)

    I worked at Automobile Association full-time (more than 10 years)

    Pros

    Regular training on upto date vehicles with competent trainers, the freedom out on the road, great sense of helping people, and friendship with other patrols.

    Cons

    Long irregular hours, constant stress of being pushed to perform, difficult to plan occasions with family, bullying tactics by the managers to recruit members.

    Advice to ManagementAdvice

    Use carrots not whips to get the best out of your roadside staff. Theres enough stress in the job without being driven to a nervous breakdown by the managers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Caring and responsible company (Doing the right thing!)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll in Basingstoke, England (UK)
    Current Employee - Payroll in Basingstoke, England (UK)

    I have been working at Automobile Association full-time (more than 8 years)

    Pros

    Support for work and personal life!
    Care for employees and customers!
    Empowerment welcomed
    Feel that your opinions are always valued

    Cons

    Being tied to SAGA has been a burden!
    Financial burden has stifled our growth in the systems and the staff!
    Perhaps need to walk around with our eyes open and not with shutters on sometimes!!!

    Advice to ManagementAdvice

    Ensure all staff views are valued as they love the company they work for and we are PROUD to work for the AA and there are not many company's have this much commitment from their staff!!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Automobile Association full-time (more than an year)

    Pros

    Great people on the ground level who are confident in selling what are generally good value products.

    Cons

    The company is getting the raw end of the deal from ACROMAS (who own them) to make the AA appear valuable and profitable before selling the company on, which is coming at the price of a constant degradation in service quality in the core business areas. The AA hold a strong position because of their reputation, not their pricing - a reputation which will sink if they continue to be squeezed by ACROMAS.

    Moreover the AA's own management are as lazy and short-sighted as they come, focusing only on themselves and office politics instead of trying to solve any of the long term problems now facing their teams, departments or company as a whole. More alarmingly this idleness seemingly pervades every layer of management from lowly team leader up to the CEO's office.

    Advice to ManagementAdvice

    Stop being so lazy. For all the time I spent at the AA those of us on the ground level in the call centres universally viewed management from lowly team leader up to the CEO's office as lazy, cronyistic and short-sighted. All of them are far busy playing politics with eachother or doing nothing because they'd rather be comfortable and just "get by" rather than improve anything or solve any of the long term problems we had as a company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Automobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Automobile Association full-time (less than an year)

    Pros

    Passion is my Strength
    Work across the broad spectrum of all engines techniques from over oiling, every measure work, engine servicing as well as different categories electronic circuit. Have 1+ years of work experience.

    Cons

    Automobile – Diploma
    July 2009 - November 2010 at Kohinoor Technical Institute, Pune.

    Motorcycle Cycle Technique
    April 2011 – July 2011 at Indira Gandhi National Open University, Pune.

    Advice to ManagementAdvice

    Technical Skills
    • All types of engine work
    • Denting Painting
    • Electronic Part checking
    • Suspension Out

    Work Experience

    Company
        Designation Duration
    Rushabh TVS Service Engineer May 2011 – December 2011
    A. B. Services Service Engineer January 2012

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    one of may own kind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Manager in North Guwāhāti (India)
    Current Employee - Customer Manager in North Guwāhāti (India)

    I have been working at Automobile Association full-time (more than 5 years)

    Pros

    nice atmosphere and helpfull staff

    Cons

    lossing coustmer's coz of lack
     of training

    Advice to ManagementAdvice

    open few good opourtunities for new youngsters ...

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Work life imbalance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Manager in Oldbury, West Midlands, West Midlands, England (UK)
    Current Employee - Customer Manager in Oldbury, West Midlands, West Midlands, England (UK)

    I have been working at Automobile Association

    Pros

    The money is ok, mainly due to the flexibility allowance given due to having to work at any time in the day and working xmas day/new years day etc. Large centre with a lot of staff that need supervision means there is ample opportunity to progress. Modern building.

    Cons

    The work life balance is far to one sided. Stress levels can be very high. Promises a lot, and through either procrastination or ineptitude delivers very little.

    Advice to ManagementAdvice

    Try and rectify the work life balance to reduce the staff turn over and help keep the good staff.

    Doesn't Recommend
    No opinion of CEO

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