AvalonBay
3.8 of 5 67 reviews
www.avalonbay.com Arlington, VA 1000 to 5000 Employees

AvalonBay Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.8 67 reviews

                             

95% Approve of the CEO

(no image)

Timothy J. Naughton

(38 ratings)

78% of employees recommend this company to a friend
67 Employee Reviews
in

Review Highlights

Pros:
  • "This is a top notch company to work for with great benefits"
    in 5 reviews
  • "We have great people in the industry to work and learn from"
    in 4 reviews
Cons:
  • "Dealing with disgruntled residents everyday can be taxing, but that is the nature of customer service"
    in 6 reviews
  • "Advancement from within based on office politics and favoritism, not hard work"
    in 4 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

    1 person found this helpful  

    Disrespectful and discriminating

    Anonymous Employee (Current Employee)
    Arlington, VA

    ProsThere is nothing good about the company, you get regular benefits package, except for the rent discount in any of their properties, which after you leave the company they eF you up and make you pay some ridiculous extra charges.

    Cons- Discrimination ( not a single person of color is in the management)
    - Poor career opportunities (if you are not white american, can't achieve anything there)
    - Hours - make you work crazy hours and no appreciation for it

    I can go on and on about whats wrong with the place, just stay away and don't work there

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Constant Micromanaging and Incompetent Managers

    Leasing Consultant (Current Employee)
    Rockland, NY

    Pros401K, Health Insurance.....that's about it.

    ConsLow Pay for the amount of work that is done. Managers take all the praise and recognition for the hard work of leasing consultants. Leasing Consultants are expected to do everything and managers frequently delegate their tasks to the consultants. No room to grow unless you suck up and play nasty office politics. Very hostile work enviroment and main focus is on survey scores instead. Mind-numbingly boring and very slow paced. If you are looking for a boring, dead end job, then this is the perfect place for you!

    Advice to Senior ManagementLive up to the promises you make your employes about growth within the company or be honest with them and tell them the only way to move up is to suck up.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    "Hellish'' with no time for a 5 min personal break. Constant micro-managing!

    Community Consultant (Former Employee)

    ProsIf you like to meet new people and help, you will find the day going by very fast at work!

    ConsCommissions/ bonuses are sometimes not paid out on time. Unqualified managers run the place with poor managerial experience.

    Hard work is not appreciated. Don't over extend yourself!

    Advice to Senior ManagementPut checks and balances in place. Customer service managers should focus more on Customer service related duties not leasing to ensure residents are provided 1st class service.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Not applicable

    Anonymous Employee (Former Employee)

    ProsDiscount when you rent an apartments. Good for low income family if you get a job here. healthcare if good.

    ConsManagement are not diverse enough to see the potential of employees and customer service is not a focus for them.

    Advice to Senior ManagementManagement are not diverse enough to see the potential of employees and customer service is not a focus for them.

    No, I would not recommend this company to a friend

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    Loss Mitigation Recovery Specialist

    Loss Mitigation Recovery Specialist (Former Employee)
    Virginia Beach, VA

    ProsNice work environment due to resent renovations. Avalonbay offers their employees free soft drinks along with tea and coffee.

    ConsA lot of the tenured associates walk around feeling a since of low morale due to not being able to have a voice when it comes to possible improvements that could make the work flow smoother. Also it can be very frustrating because you never get a job descriptions of your day to day job so what you do can change in an instant and they don’t compensate well.

    Advice to Senior ManagementPlease care about your employees because when they feel cared for they will work even harder for you.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Micro managed by managers who are more concerned with stock price than actual resident needs and employee development

    Customer Service Supervisor (Former Employee)

    ProsHousing benefit was great.

    ConsUpper management will more often take the side of the resident before even listening to the employee. In one year my communities customer service scores dropped significantly and the only change was a new Senior Manager. However all the blame was laid on the staff already there. It was clear they were directed to clean house of any long term associates.

    Advice to Senior ManagementListen to your employee first.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This is a frustrating company to work for.

    Anonymous Employee (Current Employee)
    Newport Beach, CA

    ProsA hand full of great people. Good benefits.

    ConsCorporate red tape is never ending. Technology is outdated and makes work slow. Frustrating environment. This company is successful in spite of management.

    Advice to Senior ManagementValue the employees who actually do the work. Not just the ones who say yes and fit the corporate image. This company has gone downhill since the acquisition of Archstone and the hiring of many of their "entitled" attitude employees.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Stable employer but far too bureaucratic.

    Customer Service Manager (Former Employee)
    Los Angeles, CA

    ProsMostly friendly on-site workers
    Good pay for the workload.
    Decent benefits.
    Some very good, and supportive managers

    ConsThe Customer Care Center at HQ is pretty awful. Although there are a few good people there, most are incompetent and unfriendly.
    Regional managers frequently spoke of advancements, but promotions were very rare and highly political. I knew some very qualified people at my level who should have been promoted but were overlooked several times.
    Very hard to get weekends off unless you were a regional manager.
    Spent money on things that made no sense, but then wouldn't spend money on other things that seemed pretty important.

    Advice to Senior ManagementFire yourself - for the most part you add no value.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Wouldn't make a career here!

    Community Consultant (Former Employee)

    Pros-Great Residents
    -Opportunity to meet new and interesting people daily
    -Health benefits (average)

    Cons-Too much micromanaging
    -Cheap when it comes to both residents and employees
    -Money is more the focus that customer service at times
    -No room for growth
    -Advancement from within based on office politics and favoritism, not hard work

    No, I would not recommend this company to a friend

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    Poor training for first time leasing consultants, and cut throat management.

    Leasing Consultant (Former Employee)

    Prospay was avarage at $15 plus 75 per lease and renewal
    many good ideas for a company
    the people they got from Archstone were actually very nice and cool

    ConsThey expected people to make sweet lemonade out of rotten lemons
    Absolutely poor training for first time leasing consultants.
    All about the numbers
    Unprofessional managers
    Arrogant associates
    Many good ideas yet poor execution of those ideas
    Did not like to pay for overtime and were cheap on materials

    Advice to Senior ManagementFor a company that is big like this, you should train people better within your 90 day period so that you could yield more from your investment. Stop being so darn cheap on overtime and materials.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at AvalonBay reviews and ratings — including employee satisfaction and approval rating for AvalonBay CEO Timothy J. Naughton. All 67 reviews posted anonymously by AvalonBay employees.