AvalonBay

  www.avalonbay.com
  www.avalonbay.com

AvalonBay Reviews

Updated December 12, 2014
Updated December 12, 2014
105 Reviews
4.2
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Timothy J. Naughton
61 Ratings

Review Highlights

Pros
  • I feel like you truly have a work-life balance with this company (in 8 reviews)

  • Challenging work environment with a lot of room for growth (in 9 reviews)


Cons
  • Dealing with disgruntled residents everyday can be taxing, but that is the nature of customer service (in 6 reviews)

  • It is hard to advance unless you work for the right manager that can get you noticed for the hard work you do (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, horrible management in local complex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leasing Consultant in Pomona, CA
    Former Employee - Leasing Consultant in Pomona, CA

    I worked at AvalonBay full-time (less than an year)

    Pros

    Honestly, this is a great company. You get stable hours that are usually 9:30-6:30pm and two set days off, usually Sunday and one other day. It is easy to have a work/personal life balance. I believe there are 11-15 paid holidays, 11 sick days that are paid, and 2 weeks of paid vacation. It's pretty awesome. They provide you with online training in the first 90 days and continue to provide training after. I believe they also review you for a raise after a year as well.

    Compensation is around $14.50 hourly + commission ($75 per lease). Paychecks after tax were usually around $900, and the bonus check was usually around $2000.

    Cons

    Yes, training via computer is provided (but it sucks!!!) talk to any of the new hires, they are completely clueless and it honestly takes a good 4-5 months to fully grasp the concepts of apartment day-to-day business with the amount of paperwork and procedure that is needed for each task. At my particular location, simple mistakes were met with write-ups and there was no room for error. Very unforgiving. This does not seem to happen in other locations.

    I was micromanaged to the point where i was timed when using the restroom, and given dirty looks if i clocked in from lunch a minute late. Also, you will be written up if you think outside the box and actually try to help residents (this will be under insubordination). AvalonBay seems to want people that are robots and follow policy instead of actually helping residents and genuinely caring about them. If you are excited about life, don't work here.

    Advice to ManagementAdvice

    Better compensation for leasing, more well-trained HR staff, and availability/visibility to employees

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Leasing Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leasing Associate in Bethesda, MD
    Former Employee - Leasing Associate in Bethesda, MD

    I worked at AvalonBay full-time (less than an year)

    Pros

    Fun, engaging work atmosphere with good breaks away from work.

    Cons

    Horrible, snobby management who do not help or assist customers or employees

    Advice to ManagementAdvice

    total turnover

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Disrespectful and discriminating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at AvalonBay full-time (more than 3 years)

    Pros

    There is nothing good about the company, you get regular benefits package, except for the rent discount in any of their properties, which after you leave the company they eF you up and make you pay some ridiculous extra charges.

    Cons

    - Discrimination ( not a single person of color is in the management)
    - Poor career opportunities (if you are not white american, can't achieve anything there)
    - Hours - make you work crazy hours and no appreciation for it

    I can go on and on about whats wrong with the place, just stay away and don't work there

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Constant Micromanaging and Incompetent Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leasing Consultant in Rockland, NY
    Current Employee - Leasing Consultant in Rockland, NY

    I have been working at AvalonBay full-time (more than 3 years)

    Pros

    401K, Health Insurance.....that's about it.

    Cons

    Low Pay for the amount of work that is done. Managers take all the praise and recognition for the hard work of leasing consultants. Leasing Consultants are expected to do everything and managers frequently delegate their tasks to the consultants. No room to grow unless you suck up and play nasty office politics. Very hostile work enviroment and main focus is on survey scores instead. Mind-numbingly boring and very slow paced. If you are looking for a boring, dead end job, then this is the perfect place for you!

    Advice to ManagementAdvice

    Live up to the promises you make your employes about growth within the company or be honest with them and tell them the only way to move up is to suck up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    "Hellish'' with no time for a 5 min personal break. Constant micro-managing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Consultant
    Former Employee - Community Consultant

    I worked at AvalonBay full-time

    Pros

    If you like to meet new people and help, you will find the day going by very fast at work!

    Cons

    Commissions/ bonuses are sometimes not paid out on time. Unqualified managers run the place with poor managerial experience.

    Hard work is not appreciated. Don't over extend yourself!

    Advice to ManagementAdvice

    Put checks and balances in place. Customer service managers should focus more on Customer service related duties not leasing to ensure residents are provided 1st class service.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Not applicable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AvalonBay

    Pros

    Discount when you rent an apartments. Good for low income family if you get a job here. healthcare if good.

    Cons

    Management are not diverse enough to see the potential of employees and customer service is not a focus for them.

    Advice to ManagementAdvice

    Management are not diverse enough to see the potential of employees and customer service is not a focus for them.

    Doesn't Recommend
    No opinion of CEO
  8.  

    I wish I had good things to say.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AvalonBay full-time

    Pros

    Good pay, benefits, and good work life balance. Great communities

    Cons

    Senior leadership and satellite office direction.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    AvalonBay Response

    Oct 30, 2014Director of Talent Acquisition

    Thank you for your feedback.

  9.  

    Loss Mitigation Recovery Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation Recovery Specialist in Virginia Beach, VA
    Former Employee - Loss Mitigation Recovery Specialist in Virginia Beach, VA

    I worked at AvalonBay full-time (more than an year)

    Pros

    Nice work environment due to resent renovations. Avalonbay offers their employees free soft drinks along with tea and coffee.

    Cons

    A lot of the tenured associates walk around feeling a since of low morale due to not being able to have a voice when it comes to possible improvements that could make the work flow smoother. Also it can be very frustrating because you never get a job descriptions of your day to day job so what you do can change in an instant and they don’t compensate well.

    Advice to ManagementAdvice

    Please care about your employees because when they feel cared for they will work even harder for you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Micro managed by managers who are more concerned with stock price than actual resident needs and employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor
    Former Employee - Customer Service Supervisor

    I worked at AvalonBay full-time (more than 8 years)

    Pros

    Housing benefit was great.

    Cons

    Upper management will more often take the side of the resident before even listening to the employee. In one year my communities customer service scores dropped significantly and the only change was a new Senior Manager. However all the blame was laid on the staff already there. It was clear they were directed to clean house of any long term associates.

    Advice to ManagementAdvice

    Listen to your employee first.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    This is a frustrating company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Newport Beach, CA
    Current Employee - Anonymous Employee in Newport Beach, CA

    I have been working at AvalonBay full-time (more than 3 years)

    Pros

    A hand full of great people. Good benefits.

    Cons

    Corporate red tape is never ending. Technology is outdated and makes work slow. Frustrating environment. This company is successful in spite of management.

    Advice to ManagementAdvice

    Value the employees who actually do the work. Not just the ones who say yes and fit the corporate image. This company has gone downhill since the acquisition of Archstone and the hiring of many of their "entitled" attitude employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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