AvalonBay Reviews

Updated July 23, 2015
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4.0
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Timothy J. Naughton
79 Ratings

Pros
  • I feel like you truly have a work-life balance with this company (in 8 reviews)

  • They promote a more unified work environment (in 9 reviews)

Cons
  • very poor work/life balance, poor training for mid to upper level employees (in 4 reviews)

  • Dealing with disgruntled residents everyday can be taxing, but that is the nature of customer service (in 6 reviews)

More Pros and Cons

145 Employee Reviews

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  1. Service Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA

    I have been working at AvalonBay full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good company atmosphere (people) colleague

    Cons

    Working conditions poor in the field - some treated second class


  2. AvalonBay Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AvalonBay full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A very good company to work for. Manager(s) were great people and showed a willingness to help associates. Always available to their employee's and very knowledgeable about services and products.

    Cons

    Very little family and work balance.

    Advice to Management

    Keep up the good work.


  3. Community Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AvalonBay

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great benifits, excellent training programs.

    Cons

    Can think of any cons.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Company with Growth & Profit In Mind

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AvalonBay full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work for and advancement is available. Construction/Development departments are aggressively always looking to build.

    Cons

    Somewhat hard on bonuses and salary increases. Workload and intense mentality sometimes overwhelming.


  6. Clique-ish Culture, Promotes Corporate Brown-nosers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant in San Jose, CA
    Former Employee - Leasing Consultant in San Jose, CA

    I worked at AvalonBay (More than 3 years)

    Positive Outlook
    Positive Outlook

    Pros

    Great benefits, matching 401k program, and chances for promotion. Base pay was average, starting at $15/hour for Leasing in the Bay Area. Lots of structure, lots of organization. Clear channels of communication between the corporate office, Customer Care Center, and other offices. Great software, Salesforce and MRI are great platforms in order to keep communication open and clear.

    Cons

    They expect A LOT out of an employee, which can be a good thing. Depending on the portfolio director, these expectations can be scrupulous and unrealistic. The way they treat residents is uncanny: $300 - $400 rent increases for renewals, even above going market rate is outrageous. Some community managers were horrible. They would sit in the back office and talk on the phone ALL DAY, refusing to help residents even when residents were requesting to speak to a manager. One manager in particular used to swear and speak loudly about residents in a derogatory way even when there were other people (non-staff) in the office. So horrible. Want to get promoted? Make sure to brown nose your way to the top and hang out with upper management. It's a very clique-ish culture.They say merit gets your way up towards a promotion... only if you have a manager that supports and shows an employee the tools to succeed. But mostly, it's who you turn your brown nose towards and how well you can show off. Hard work really only keeps you employed, but not necessarily promoted. In the end, the bottom line is what it comes down to: profit for stockholders.

    Advice to Management

    Pay people more and treat your employees with respect. Empower them to grow and maybe you won't have as much turn around. Bonuses would be great for everyone and not just upper management. Maintenance especially works really hard and don't get paid well enough to live in the same place where they work.


  7. Corporate mentality with growth opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Consultant in San Francisco, CA
    Former Employee - Community Consultant in San Francisco, CA

    I worked at AvalonBay full-time (Less than a year)

    Positive Outlook
    Positive Outlook

    Pros

    Lots of structure. Clear and concise communication. Strong growth potential.

    Cons

    Trying to get renters to close contracts on insanely overpriced apartments was a challenge. Lots of meetings. Such a large company means focusing on liability concerns. There were so many things we were trained to say and many more that we were trained were forbidden. I felt like a puppet.


  8. Helpful (1)

    Fake company, fake people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA

    I have been working at AvalonBay full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Not much. You get apaycheck, but you can get one elsewhere too!

    Cons

    I work in the LA area and OMG has this company changed! A couple of years ago Avalon took over part of a company, Archstone, that did so bad it went out of business! Well, someone didn't tell the former Archstone employees this. They feel they took over Avalon and they just came in with all sorts of ideas about how to change the company. And the executives are actually allowing it. It's like they feel bad for this company, and it's crazy-paid employees, and are giving them cart blanche to do what they want. They all came in with much higher titles and higher pay and they don't know nearly as much as the current Avalon people. We all couldn't believe our eyes and ears! Major animosity going on! The executives are just out of control. What are they looking for in LA? Well, let's just say they like their "leasing girls" to be quite pretty and look darn good. Curled hair, makeup, and the kind that can 'attract new residents'. The regionalmanagers are just awful! Mean-spirited, belittling and always on you to get your numbers. It reminds me of used car sales. If you don't get your numbers, they write the heck up out of you and then will just fire you! This has happened to SEVERAL associates. It's very sad. Good people, doing thier best, but just tossed out. They want these great numbers because they want thier big bonuses. Yes, this is true. These people get big bonuses and you better not be in the way of them getting it. This company experiences so much turn over, they know they'll just find some other slob, and then work them to death. And then make them feel soooo lucky to be working for this company. They pretty much brainwash you into thinking this is the best company and you should feel so lucky. And then you aren't supposed to ask for raises or promotions. Again, very sad indeed. The LA region is a very stressful region for sure and you really have to have some major thick skin to work here. They definitely have their favorites for sure too. If you're not a 'chosen one' then run for your life.

    Advice to Management

    Please remind everyone this is A-V-A-L-O-N-B-A-Y and not some other failed company. Please go back to the way it used to be, when people actually enjoyed their jobs and like the company!


  9. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Valley Stream, NY
    Current Employee - Project Coordinator in Valley Stream, NY

    I have been working at AvalonBay full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Avalon is a great company. You can meet some really genuine people who care about helping you reach your potential

    Cons

    Management can be quite mediocre from time to time. Certain people are not qualified to be in management and there is a strong culture of gossiping.

    Advice to Management

    Better qualified managers are needed. Delegating isn't managing.


  10. Community Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AvalonBay

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Amazing Training - Can earn great commission with decent base pay - Products which are usually better than the competition - Always fast pace - Managers are always looking to help you move up in the company

    Cons

    Smaller properties can be a little slow turnaround and therefore not many leases.


  11. Proactive not reactive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Manager
    Current Employee - Maintenance Manager

    I have been working at AvalonBay full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ever since I started with Avalonbay I've been able to clearly see the path given to me. Management is very open, honest and trustworthy. They provide you with the tools you need to succeed as well as the guidance to coach your peers.

    Cons

    The only con I could possibly give would be staffing. I would like to see a more thorough look into new hires and their skill sets. To set yourself apart from the rest you must provide nothing but the best.

    Advice to Management

    Keep up the GREAT work!



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