Avaya Reviews in Denver, CO Area

Pros

Good pay, good people, interesting work, Reasonable job security. Professional, courteous culture.

Cons

Zero-sum forced rating can be demotivating

Advice to Senior Management

Avaya has a very competent, professional engineering staff. The forced 30/50/20 rating is demotivating and creates unproductive competition among the engineers.

Pros

-some flexibility -the ability to work remotely on occasion
-generally some autonomy
-good benefits

Cons

-quiet environment, coworkers do their own thing and keep to themselves
-everyone seems fearful of losing their jobs so it creates stress and low moral
-Too many processes that need to be followed in order to get things done, especially since it's difficult to change those processes to make them better

Advice to Senior Management

Management needs to make more long term decisions rather than short term budget costs. It seems that the way they deal with budget is with little insight. Personnel cuts are pretty constant. When new budget is approved re-hiring of former employees seems common. I would think that some more foresight from management is necessary to break this cycle.

Pros

Leading edge technologies and the super telent of the indiviuals that work there.

Cons

Constant outsourcing continues to stifle productivity and modivation.

Advice to Senior Management

Be a leader and invest in American jobs and resourses.

Pros

Avaya has GREAT PAY!! the Medical benefits are awesome and family's are covered, They match a percentage on 401k, Descent amount of time Off(vacation, Sick, Floating holidays, forced days both payed and non payed).

Cons

The UNION is the main downfall.. No seniority prevents people from moving up.

Advice to Senior Management

Make it more realistic to advance.

Pros

Work from home options. Great base pay. Good time off and increases as you move up with your floating holidays.

Cons

Not so good benefits. Uncertain company future. no carry-over for vacation. not so good bonuses - no bonuses for years. no training for technical personnel.

Advice to Senior Management

Invest in your employees or they may leave. Figure a way to provide customized benefits for employees - as a manager I am worried I cannot keep good people.

Pros

Great have the chance to work the AT&T/Lucent/Avaya product line
Great teamwork among coworkers
Good benefits

Cons

Lack of training on prodcuts damages the title of engineer, hurts customer expectations
Too many heads cut so remaining workers are overworked
Overworked associates are unable to provide timely service, face customer frustration head-on
Two ticketing systems at once with different operating rules
Two ticketing systems sending tickets simultaneously, including high-sev tickets
Engineers expected to support twenty or more products, seriously diluting expertise
Anti-union stance by the company wounding employee morale
Technical expertise removed from tier 2, also wounding employee morale
No incentive or motivation to remain with the company, losing brilliant help

Advice to Senior Management

Go back to how things were in 2000. Hire enough people. Show the customers and employees you care, because at this time it is obvious you don't.

Pros

Working on new technologies to be a leader in Unfired Communications. Avaya provides good benefits and a competitive salary.

Cons

Departments in Avaya do not work very well together to solve customer problems until the customer has emphasized they will leave Avaya.

Advice to Senior Management

Mangers to be knowledgeable of the day to day jobs for the employees they support.. Encourage teams to share knowledge and to be proactive on customer support issues.

Pros

Good Co-workers
Ever Evolving Technology
Decent Medical Insurance
Good amount of Vacation
Salary that is in line with the industry
Some Ability to work Virtual Office
Tuition Reimbursement

Cons

Top Down Management structure
Too much work for too few people
Unreal expectation on how work is performed at the lower level
Lack of Inter-Group/Department cohesiveness
Lack of raises and bonuses for over 4 years now
Under valuing their employees
Inefficient use of their employees
Lack of promotions or transfers

Advice to Senior Management

Allow the lower level managers and employees to make policy/business decisions
Hire more people to cover the work
Allow people to move throughout the company (Regardless of the situation)
Clean up broken processes (Quit kicking the can down the road)
Value your employees and their feedback (Stop telling the employee "We can only fix what we have control over")
Reduce the amount of processes it takes to do the job
Re-evaluate the current working environment (And act on the 1st Advise I made)
Get groups working together to accommodate the CEOs pledge of collaboration (Don't just dump the work on one group and call that collaboration)

Pros

Very talented people
I am always challenged with new problems each day, and am never bored
Always have enough personal time and time off
Feel appreciated within my team

Cons

Hard to advance by working hard
No bonuses or raises for the last 4 years
The rating/review system is geared more to relationships rather than actual performance

Advice to Senior Management

Work on a better reward and recognition system that leads to promotions or raises outside of natural reviews.

Pros

Good salary,
Great peers, Some very good first level managers,
Very smart people,
It used to be a great place to work

Cons

No support from upper management,
No cohesive strategy
employees are not valued, I've seen great people forced out of the company so someone's pet can keep a job.
overloading Tier 3 with work,
many talented people are leaving the company
focus on appearing to save money and cut costs, when it fact if is often wasted.

Advice to Senior Management

start being honest to your employees.
get rid of the silo mentality, stop following trends start leading. Listen to some of the comments posted in this forum they are spot on!