Avaya Reviews

Updated July 27, 2015
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155 Employee Reviews

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  1. Helpful (1)

    Great people and experience, future is a concern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Denver, CO
    Current Employee - Software Engineer in Denver, CO

    I have been working at Avaya full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people are intelligent, motivated and always looking to improve. Technology is ok. Culture and morale varies from office to office, so will depend on where you work.

    Cons

    VP level and up turns over regularly so business unit direction fluctuates often with their latest whim. Routine budget cuts. Company in debt due to PE firm mismanagement

    Advice to Management

    Stick to a plan for more than a year. Prune the product offering by getting rid of over-lapping products, support and maintenance for these is a drain on resources.


  2. Strong culture with strong people but many opportunities are wasted due to lack of investment and execution of vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Distinguished Engineer in Westminster, CO
    Former Employee - Distinguished Engineer in Westminster, CO

    I worked at Avaya full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    +Company history and culture +Technical breadth and depth of employees +Flexible work hours +Telecommuting option +Employees are encouraged to innovate +Vacation/time off policies

    Cons

    -No career growth beyond Band 20 -Monthly layoffs and yearly furloughs -Bonus plan changes too frequently/is not achievable -Benefits are expensive -No merit raises -Little to no employee recognition (monetary and non-monetary) -Change, even small change, is very slow (e.g. Turning the Titanic)

    Advice to Management

    +Eliminate the Band 20 cap +Establish a consistent bonus policy with stretch, but achievable targets +Stop cutting your way to success (e.g. Invest in the Future) +Make the company more adaptable to change through Leadership +Recognize employees at all levels for their contributions


  3. How sad to see a company destroyed like this.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Westminster, CO
    Former Employee - Senior Software Engineer in Westminster, CO

    I worked at Avaya full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    What a wonderful collaborative environment. I am thankful I had the opportunity to be a part of such a great organization and how tragic and criminal it is that this company is being destroyed from the top down.

    Cons

    Management does not care one bit for employees. They have reduced benefits to the point where they are non-existent. They have sold off as many real estate locations as they could, closed multiple whole offices, outsourced as much as possible, forced people to go on extended overseas trips to train their replacements, even leasing out the R&D center without informing employees.

    Advice to Management

    You should be in jail.


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  5. Helpful (2)

    Once a leader in its industry...now an outsourcing pirate.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Applications Specialist in Denver, CO
    Current Employee - Systems Applications Specialist in Denver, CO

    I have been working at Avaya full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    As a "Craft" worker, the compensation was good, the benefits were great! You earned addt'l vacation weeks every 5 years of so, you had plenty of Sick Time, days off, health benefits, and you could get overtime or double-time pay if you were a "craft" worker. As a Craft worker you also had "shifts" which gave you an expected life balance where you knew when your job started for the day and when it ended. You didn't have to go home and worry that you might be called in or forced to work when you were at home with family. The same could not be said for Management positions. Luckily Avaya came from the AT&T era where 401k & Pensions existed for its Union workers, and they have some retirement funds built up if they took advantage of the 66c/$Dollar 401k contributions, pensions were removed for management however.

    Cons

    The Company Values began to slide when Silverlake/TPG purchased Avaya and turned them into a company that doesn't value the contribution of its employees, nor does it value its customers. You could be the star worker and hold a huge knowledge-bank with key company processes and be gone tomorrow! The management is more interested in impressing industry peers with gadgets like "call center video chat" for instance, but not have the hardware, let alone the "need" for doing it with its everyday customers. The company focus is scattered. They can hire a group of engineers in Argentina for instance that work on one significant product area, and let them all go in one fell swoop, leaving customers hanging with no one else in the company proficient in that product area. Avaya shoots first, and asks questions later, and they have never been a proactive company, but a straggler who has to correct its mistakes for not doing it right the first time around. Resources are wasted and customers are let down. Customers pay more, but get less everyday. Competitors should be wise on this and fill the "lack of customer service" gap. Avaya Business Partners should focus on taking the "service/maintenance" aspects away from Avaya, as it is being outsourced to foreign markets making technical-talk even more difficult , along with no regard for the customer's time-zone. All customers are currently being forced to go strictly to the Web for ticketing. You can't or aren't allowed to "talk" to someone at Avaya, even if you pay hundreds & thousands of dollars each year to them in Maintenance Contracts. The customer is literally pushed away and faced with the aspect of holding onto huge amounts of expensive hardware/software systems, with decreasing customer support and wondering if they should just forklift & dump it all and go with Cisco?

    Advice to Management

    Put your ego's aside and get down into the trenches and figure out what your company really does! Find out where your foundations are and why people need for basic tools to do their jobs "to work", rather than focusing on gadgets and acting like its the employee's faults that the tools they use are broken & archaic. Invest in the trenches to get your focus, rather than sitting in ivory towers looking down upon everyone as if it were a Fuedal system of Lords & Peons. Customers pay your bills! Stop treating them like insignificant obstacles that need to be "dealt" with or given the run-around. Customer service is a lost art. Those employees that are left, certainly try to help, but are blind-sided by their own upper managements poor decisions practices.


  6. Good place to work for

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer III in Westminster, CO
    Current Employee - Software Engineer III in Westminster, CO

    I have been working at Avaya full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Location is the primary reason for me.

    Cons

    Working cross locations outside of US.


  7. Amazed that a company can get away with so much outsourcing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Highlands Ranch, CO
    Former Employee - Sales Executive in Highlands Ranch, CO

    I worked at Avaya full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Can't think of many other than relationships with co-workers and customers

    Cons

    Taking skilled people's jobs and sending them overseas to less talented people and add a language barrier and it's no wonder Avaya decided to stop buying the J D Powers customer satisfaction awards.


  8. Was a good company with good benefits, but structure and policies changed so much since Silver Lake took it private.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Applications Specialist in Westminster, CO
    Current Employee - Systems Applications Specialist in Westminster, CO

    I have been working at Avaya full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and pay. Challenging work. Always learning new products and new release features. Decent work environment. Most low level managers had good people skills.

    Cons

    Rudderless upper management. Plans change every month and then revert to what they were under different name.

    Advice to Management

    Company is changing focus from customer driven service company to drop ship software company. Losing focus on the bottom line, the customer.


  9. Helpful (1)

    Lots of work... not all in the right place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Westminster, CO
    Current Employee - Senior Manager in Westminster, CO

    I have been working at Avaya full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Relevant technology, good peer groups.

    Cons

    Penny wise, pound foolish. Revolving door of Sr. Leaders. Many competing products.

    Advice to Management

    Focus. Listen. Lead.


  10. Helpful (1)

    Monolithic bureaucratic dinosaur

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Highlands Ranch, CO
    Former Employee - Senior Manager in Highlands Ranch, CO

    I worked at Avaya full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and benefits. Peer group from Sr. Mgr down was collaborative.

    Cons

    Culture is sour and stagnant. More attention to rank and hoarding information than being collaborative and getting the job done. Even with tons of management turnover, silos compete more than help.


  11. Good pay but too distributed in the globe

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior QA Engineer in Westminster, CO
    Current Employee - Senior QA Engineer in Westminster, CO

    I have been working at Avaya full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Not micro-managed, good pay, flexible work hours

    Cons

    Company is shrinking too fast, not enough sharp people to work with

    Advice to Management

    Know what our customers want, invest your resources well.



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