Avaya Reviews in Highlands Ranch, CO

Updated May 7, 2014
Updated May 7, 2014
963 Reviews
3.0
963 Reviews
Rating Trends

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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
541 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 62 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 53 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work / life balance is often discussed but not practiced (in 16 reviews)

More Highlights

31 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good work/family life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Manager  in  Highlands Ranch, CO
    Former Employee - Operations Manager in Highlands Ranch, CO

    I worked at Avaya

    Pros

    Flexible work conditions, can work from home. Very good people to work with. Nice office with workout facility free to all employees. Benefits are outstanding. Good access to training. Very good in house developed tools.

    Cons

    Constant lay offs monthly. No job security. Always re-organizing and changing direction. A lot of long hours and nights/weekends are spent working. They do not have enough staffing - employees are doing the work of 4 people.

    Recommends
    No opinion of CEO
  2.  

    Good place to work if you don't care about advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Support Specialist  in  Highlands Ranch, CO
    Former Employee - Systems Support Specialist in Highlands Ranch, CO

    I worked at Avaya

    Pros

    Avaya has GREAT PAY!! the Medical benefits are awesome and family's are covered, They match a percentage on 401k, Descent amount of time Off(vacation, Sick, Floating holidays, forced days both payed and non payed).

    Cons

    The UNION is the main downfall.. No seniority prevents people from moving up.

    Advice to ManagementAdvice

    Make it more realistic to advance.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Revenue Driven despite Customer Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Representative  in  Highlands Ranch, CO
    Former Employee - Account Representative in Highlands Ranch, CO

    I worked at Avaya

    Pros

    Working on new technologies to be a leader in Unfired Communications. Avaya provides good benefits and a competitive salary.

    Cons

    Departments in Avaya do not work very well together to solve customer problems until the customer has emphasized they will leave Avaya.

    Advice to ManagementAdvice

    Mangers to be knowledgeable of the day to day jobs for the employees they support.. Encourage teams to share knowledge and to be proactive on customer support issues.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Slave driving mentality, with no chance of promotion/growth - Other reviewers who are happy must work elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Backbone Engineer  in  Highlands Ranch, CO
    Current Employee - Backbone Engineer in Highlands Ranch, CO

    I have been working at Avaya

    Pros

    Good Co-workers
    Ever Evolving Technology
    Decent Medical Insurance
    Good amount of Vacation
    Salary that is in line with the industry
    Some Ability to work Virtual Office
    Tuition Reimbursement

    Cons

    Top Down Management structure
    Too much work for too few people
    Unreal expectation on how work is performed at the lower level
    Lack of Inter-Group/Department cohesiveness
    Lack of raises and bonuses for over 4 years now
    Under valuing their employees
    Inefficient use of their employees
    Lack of promotions or transfers

    Advice to ManagementAdvice

    Allow the lower level managers and employees to make policy/business decisions
    Hire more people to cover the work
    Allow people to move throughout the company (Regardless of the situation)
    Clean up broken processes (Quit kicking the can down the road)
    Value your employees and their feedback (Stop telling the employee "We can only fix what we have control over")
    Reduce the amount of processes it takes to do the job
    Re-evaluate the current working environment (And act on the 1st Advise I made)
    Get groups working together to accommodate the CEOs pledge of collaboration (Don't just dump the work on one group and call that collaboration)

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    It once was a great job, I can't wait to find a new one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Technician  in  Highlands Ranch, CO
    Current Employee - Senior Technician in Highlands Ranch, CO

    I have been working at Avaya

    Pros

    Good salary,
    Great peers, Some very good first level managers,
    Very smart people,
    It used to be a great place to work

    Cons

    No support from upper management,
    No cohesive strategy
    employees are not valued, I've seen great people forced out of the company so someone's pet can keep a job.
    overloading Tier 3 with work,
    many talented people are leaving the company
    focus on appearing to save money and cut costs, when it fact if is often wasted.

    Advice to ManagementAdvice

    start being honest to your employees.
    get rid of the silo mentality, stop following trends start leading. Listen to some of the comments posted in this forum they are spot on!

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Constant Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - ITAM II  in  Highlands Ranch, CO
    Current Employee - ITAM II in Highlands Ranch, CO

    I have been working at Avaya

    Pros

    Largest IT Networking company in the world.

    Cons

    Constant change
    Ethics within sales
    Base Salary

    Advice to ManagementAdvice

    Need to share direction.

    Approves of CEO
  8.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Consultant  in  Highlands Ranch, CO
    Current Employee - Senior Consultant in Highlands Ranch, CO

    I have been working at Avaya

    Pros

    Great opportunity to work with incredible technology. A large number of technically smart folks to work with and learn from. The benefits provided are above par.

    Cons

    The work and personnel life balance is hard. The job requires a lot of time & dedication. I seem to spend a minimum of 55 hours a week working. I personally do not like to travel. My position requires that I could travel on a moments notice. Not all positions are like this.

    Advice to ManagementAdvice

    Right now times are tough. They demand and workload they put on one is very difficult. Teams are small due to cut backs. Unfortunately, the outsourcing of work to other countries really cut into the experience that customers are used to & expect.

    Recommends
    Approves of CEO
  9.  

    Management is a bunch of micro-managers from Oracle. When they offered me a package to retire I could wait to get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Applications Specialist  in  Highlands Ranch, CO
    Former Employee - Systems Applications Specialist in Highlands Ranch, CO

    I worked at Avaya

    Pros

    pay, benefits, training, and location.

    Cons

    Too much micro-managing,"Big Brother" systems: Nice, Blue Pumpkin . Too many road blocks to do your job.

    Advice to ManagementAdvice

    As a boss I had several years said "he would tell you what needed to be done and get out of you way and let you do your job."

    Doesn't Recommend
    No opinion of CEO
  10.  

    Post Sales Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Post Sales Engineer  in  Highlands Ranch, CO
    Current Employee - Post Sales Engineer in Highlands Ranch, CO

    I have been working at Avaya

    Pros

    Exposure to quality feature rich products
    Being part of a leader in the communications market
    Can move to other companies rather easily with skill set.

    Cons

    Professional demeanor is questioned often by upper management by unnecessary procceses which can get in between the relationship of the company and their customers.

    Advice to ManagementAdvice

    Re-evaluate what your employees really do and reward the employees that are actually doing the real work. Do what ever you can to keep the real talent in the company around.

    No opinion of CEO
  11.  

    Not the place to be if you're technical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Highlands Ranch, CO
    Current Employee - Anonymous Employee in Highlands Ranch, CO

    I have been working at Avaya

    Pros

    Avaya has extraordinary human capital at the lower levels. The camaraderie among engineers is first rate, and the pay is decent.

    Cons

    Upper management in the Services organization has a level of disregard for the engineers -- the people who actually do the work -- that borders on malice. "Our way or the highway" is the prevailing attitude. Feedback from the lower ranks not only isn't valued, it isn't tolerated.

    Advice to ManagementAdvice

    Stop trying to destroy the Services organization in the US. The Nortel acquisition has consumed so much of the attention of top management that I don't think they're aware that Services is being gutted.

    Doesn't Recommend
    Disapproves of CEO

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