Avaya

  www.avaya.com
  www.avaya.com

Avaya Reviews in New York, NY

Updated October 19, 2014
Updated October 19, 2014
1,024 Reviews
3.0
1,024 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
568 Ratings

Review Highlights

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1.  

    Was a good company (pre-Nortel Acquisition) now struggling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Program Manager in New York, NY
    Current Employee - Client Program Manager in New York, NY

    I have been working at Avaya full-time (more than 5 years)

    Pros

    Home worker policy is good
    Flexible working

    Cons

    Payrises almost non-existent, bonus rarely paid.
    Avaya now owned by TPG - with huge debt, aging product line ... at least 2 yrs behind the competition.
    Many duplicate products since purchase of Nortel ... and Seniors who made Nortel bankrupt now running divisions in Avaya - not a good outlook.
    Many confused processes and most of them are broken, totally US centric in all things, makes International business difficult.
    Talks up being a system integrator but far from it.
    CEO who is there to make a bundle selling Avaya then he will be off ... unfortunately suitable purchasers have pulled out.
    Large numbers leaving the company - excessive Hrs for those left.
    Dood if you are in Sales or Pre-Sales - poor for services.

    Advice to ManagementAdvice

    Sort out product line - too much confusion, make R&D stick to road maps - they forever slip badly on delivery dates (often a year or more)
    Get serious about services or get out of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Surprised it still exists

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Account Manager in New York, NY
    Former Employee - Territory Account Manager in New York, NY

    I worked at Avaya full-time (more than 5 years)

    Pros

    Cool technology, but rapidly commoditizing

    Cons

    Not sure where the business is going.

    Advice to ManagementAdvice

    Clearly articulate business strategy.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Not great, not awful, but where are we going?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Engineer in New York, NY
    Current Employee - Resident Engineer in New York, NY

    I have been working at Avaya full-time (more than 5 years)

    Pros

    Some great technology, solid work-life balance, excellent people. I don't feel I am getting ground down, and the managers I have had have been good.

    Cons

    Financial performance means no training budget, no raises, rarely 401K match. Cost cutting has hit in manufacturing resulting in some QC headaches & black eyes. As with any company there have been some dubious technology bets & acquisitions; the problem here is that we can afford to lose on any of them.

    Advice to ManagementAdvice

    You have some very very talented & smart upper level technology people; listen to them & their visions of where the industry is going. Don't worry about playing catch up, worry about out flanking. Ensure 100% QC in manufacturing; software bugs can be worked out but DOA hardware cannot.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    One of the worst companies to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Avaya full-time (more than 10 years)

    Pros

    The only pro is that some of the staff is great to work with. ONLY SOME!

    Cons

    The senior management of company lies to everyone's face on their " Town Hall Meeting". Avaya needs to get new senior management team in place, stop the blood letting and get back to supporting, customers, and employees. Downsizing is killing the remaining staff!!! Now they are trying to outsource everything, we'll see how well that works! LOL, since we saw how well outsourcing support worked, it didn't. Good luck working for this company.

    Advice to ManagementAdvice

    Grow a set get rid of Kennedy and team!!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    2014 Rough Seas at this TELECOM company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Avaya full-time (more than 3 years)

    Pros

    Exceptional Product, Sales and SE group. Easy ability to talk with anyone in the company. Another pro valid only until Nov 2013: management would listen to you - now they dismiss you.

    Cons

    Any new Leadership who has joined since June 2013 thinks everyone who already at the company is of little or no value, Disrespectful culture, lots of back room gossip and no one will walk up to the person their gossiping about and ask for the truth (since the truth almost always lies somewhere in the middle). Middle management must follow Sr management direction or they are forced to leave.

    Advice to ManagementAdvice

    The sales plan is in constant re-org like the sales people are wrong. Sr. Mgt: Did you ever stop to think we have NO OUTSIDE MARKETING? You cannot sell something our customers do not want - oh wait, you made us slides for that since Sales 101 does not work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not good almost cost me everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Services Consultant in New York, NY
    Former Employee - Professional Services Consultant in New York, NY

    I worked at Avaya full-time (more than 3 years)

    Pros

    Did not see any. Local management was interested in a takeover so they could cash out from previous investment. The all left and new management had to restart local branch. New management is excellent but it must be tough on her in NYC.

    Cons

    Did not enjoy experience. I came from Nortel and they did not beleive in selling the newest products they had. Old sales guys sold old gear and new apps sat on the shelf. Contact Center was not backed by management and they let it ride casuing many in CC sales to bale out. Loss of excellent people to other companies. Cause of heart attack from the stress and loss of short term memory. It was too much. No enjoyment. Many Nortel customer left on the side of the road. I now make extra cash cleaning up the customers they let slide.. Any WFO or Call Recording folks it is ripe for picking

    Advice to ManagementAdvice

    Get with the program, you are losing Marketshare. Some applications in CC area have a 16 week wait for install or admin work by professional services. No coverage on WFO, Contact Recording. recruiter are calling everywhere looking for help

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at Avaya full-time (more than 3 years)

    Pros

    opportunities are everywhere its up to you

    Cons

    private company creates some unsettled issues

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Really bad channel leadership

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in New York, NY
    Current Employee - Sales Executive in New York, NY

    I have been working at Avaya full-time (more than an year)

    Pros

    Great temporary place to work, if you have no other job offers and desperate for work... Take the Avaya job, keep looking and quit within the year. Fire them before they burn you out and under pay you. Don't give them that opportunity.

    Cons

    Being on the sales side of the house when you get up in the morning you are all alone. Tired deadbeat partners consisting of ex-Avaya folk basically either semi-retired or simply just not that good. Channels leaders guzzling energy drinks prior to Sr. Leadership meetings and talking a high energy game about program after program claiming success by measuring channel managers performance by how many trainings they do per quarter as an example instead of reporting new business generated as in competing and winning non-Installed base current customers. The reality is the channel is just sitting there servicing an installed customer base and there is literally no new business being generated by them. The last couple years have really took a turn to the worse yet the most Sr. Leadership is clueless that the channel is the problem. If you are full of energy ready to kick some butt and sell like crazy this is the wrong company for you in any field sales position including field engineering and channel management. This is a very underwhelming company to work for....

    Advice to ManagementAdvice

    No sales strategy is going to be effective with the current lack of channel leadership. Channel Mgrs are not being measured on new business creation only bogus lunch and sleep training sessions for partners that are not capable of competing in the marketplace for business against the competition.... Demand from your channel leadership how much closed business was hunted and found only by the partners... Take that number, verify it with the sales team and then divide it by the number of Avaya sales reps and you will quickly see bottom of the industry ratios. No top sales rep wants will stay in this environment where you have to do all the heavy lifting and then close the deals for the partners as well not to mention poor pay plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Many changes impacting employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Great people and technology, excellent customer base, reasonable flexibility for work at home options; a track record of successfully implementing complex solutions

    Cons

    Many changes due to management shifts and Private Equity ownership has created disruption for employees and customers which is negatively impacting loyalty to the brand

    Advice to ManagementAdvice

    Listen more to customers, front-line employees and management

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    No Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Avaya full-time (more than 3 years)

    Pros

    Can work remote when needed

    Cons

    No direction, poor management, rule by fear.

    Advice to ManagementAdvice

    Retire and get new blood

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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