Avaya Reviews

Updated March 28, 2015
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3.0
1,079 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
596 Ratings

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)

Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Pros and Cons

Employee Reviews

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  1. Fine place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Pros

    Avaya has great hard-working people and rewards creative ideas. Co-workers are great, management is relatively approachable.

    Cons

    Lots of cuts to benefits over the years with no increases in pay. Always the fear of the pink slip if we miss our numbers.

    Advice to ManagementAdvice

    Leadership is changing so much, although perhaps it's stabilized? It's hard to tell if that's part of the strategy or just a revolving door.

    Recommends
    Positive Outlook
  2. Consistently growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Santa Clarita, CA
    Current Employee - Senior Manager in Santa Clarita, CA

    I have been working at Avaya

    Pros

    Sound market leadership and excellent track record

    Cons

    Internal politics and multiple similar offers

    Advice to ManagementAdvice

    Focus on core business and value innovation creation team

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Avaya as a contractor (more than a year)

    Pros

    Avaya has a great technology base, very smart and intelligent staff within all disciplines of the organization. Extremely knowledgeable Systems Engineers and Professional Engineers.

    Cons

    Extremely high customer change management requests leading to scope creep and schedule extensions.

    Advice to ManagementAdvice

    Control change management requests and/or have customer compensate additionally for these requests.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Challenging and Character Defining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Account Manager
    Current Employee - Territory Account Manager

    I have been working at Avaya full-time

    Pros

    Freedom to learn, develop and succeed. Minimal micromanagement. Opportunities to relocate and experiment. Excellent products and technologies. Fun working environment. Desire to build strong relationships with customers.

    Cons

    Challenging processes and administration. Outsourcing of non-essential services presents challenges.

    Advice to ManagementAdvice

    Think long term. Better enable sales people - reduce administrative burden and increase compensation to hire and retain talent.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Tactical decision making. Service Sales carries quota but is glorified admin for targeted accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Miami, FL
    Current Employee - Client Service Manager in Miami, FL

    I have been working at Avaya

    Pros

    Use of virtual / telecommuting tools.

    Cons

    Micro management of people/expenses. No feeling of team / cohesiveness of group(s).

    Advice to ManagementAdvice

    Be on the lookout for good-ol-boy network of promotions, sales management by excel spreadsheets.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Great company. Excellent culture with solid pay and benefits. Excellent technology for emerging communications trends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Avaya full-time (more than 5 years)

    Pros

    Love working remote. Newest cloud and hosted offers are market-leading.

    Cons

    tough market has resulted in lack of decent pay incentives for last several years. Let's face it, when the company isn't paying out bonuses, motivation begins to wane.

    Advice to ManagementAdvice

    Find a way to start paying out bonuses more often instead of continually re-crafting the bonus policy. Mass attrition is in your near future, especially as demand for knowledgeable .cloud and hosted employees are in high demand in the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful

    Work spread thinly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst
    Current Employee - Financial Analyst

    I have been working at Avaya full-time (less than a year)

    Pros

    -Work from home if you want
    -Work for as long or as little as you want as long as your daily projects are done
    -Scopia is a cool tool to communicate
    -Good starting pay

    Cons

    -Teams are spread across the global, therefore the team may not really feel as such
    -Not nearly enough employees for the work load

    Recommends
    Positive Outlook
    Approves of CEO
  9. If you don't like what you see, wait 2 quarters and it will change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Active Employee
    Current Employee - Active Employee

    I have been working at Avaya

    Pros

    A position allowing you to work from home almost all the time - you get to work 16x7 if you like. We now have our own Avaya stadium in San Jose!

    Cons

    No vacation, take all the time off you like - good luck with your leader approving more than a few days off here and there. Don't try to take a vacation the last month of each quarter. Feels like Cisco 10 years ago - many of the same people have arrived executing the same plans Cisco used 10 years ago only to find the market has changed. Large number of Systems Engineering directors though not sure why. Anyone here more than 2 years is considered part of the problem although we are the team delivering the #'s.

    Advice to ManagementAdvice

    Don't throw out the who have been here more than 2 years - the new people want to change everything and we continue to hold the same issues as before. Re-steer the ship!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Circle of re-invention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Avaya full-time (more than a year)

    Pros

    Great unified communication tools. Good technical people - good product and Good account managers and sales engineers. Sales Directors and Se managers sent in many directions due to senior leadership changes in direction on a whim.

    Cons

    Sr. Leadership lies to everyones faces and only look at this and the next month. Almost impossible to hire people due to HR giving then pulling back REQ'S. HR is a joke!!!!!! HR is a joke!!!! they have no idea whats happenings at HQ and the field. Everything is outsource and you can't get anyone to do anything different! Seems like Cisco "round two" and the Cisco mafia - we've heard of intividuals interviewed and asked about networking protocols when they're handling call center customers.

    Advice to ManagementAdvice

    Why so many levels of SE management? we could never understand why you need more than the front line manager and a director. Sr Director? VP of SE's? VP of International SE's? Only "favorite" people get the training and chance to ascend the corporate ladder.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. Good salary and benefits. Relaxed work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer II in Carrollton, TX
    Former Employee - Software Engineer II in Carrollton, TX

    I worked at Avaya

    Pros

    Benefits, competitive salary, Relaxed company atmosphere

    Cons

    Management in many departments lack professionalism.

    Advice to ManagementAdvice

    Don't mix business with pleasure.

    Recommends
    Positive Outlook
    No opinion of CEO

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