Avaya

  www.avaya.com
  www.avaya.com

Avaya Reviews

Updated November 23, 2014
Updated November 23, 2014
1,012 Reviews
3.0
1,012 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
564 Ratings

Review Highlights

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Made the Most of it while there and was optimistically hoping it would get better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Atlanta, GA
    Former Employee - Sales Manager in Atlanta, GA

    I worked at Avaya full-time (more than 3 years)

    Pros

    Very nice people work there and their technology is impressive when it is honestly evaluated on its technical merits.

    Cons

    Training seemed unrealistic as to the realities of the real world when I first started. There should have been more experienced people teaching classes in order to prepare salespeople for the competitive nature of the marketplace.

    Advice to ManagementAdvice

    promote teamwork among sales people and less competitive backbiting.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    not a bad place to be. not a great one either.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Dallas, TX
    Current Employee - Senior Manager in Dallas, TX

    I have been working at Avaya full-time (more than 3 years)

    Pros

    good products and solutions. frontline technology and some people that are capable of making a lot happen with very little external motivation required. mobility within the company so you don't get bored. variety of jobs and functions to choose from. work/life balance can be achieved if you commit to the boundaries.

    Cons

    executive management gets too focused on what happens next quarter without looking farther down the road. not very transparent with folks on the front lines. you can move from group to group and function to function, but in the last 3 years, upward mobility has become much harder to find.

    Advice to ManagementAdvice

    stop with the it's my toy and I can do whatever I want with it. it is everyone's toy. get everyone involved and committed by including them and not threatening them (LRC, FMP, ...) and give some of the money that is in the "contracts" of exec's to the folks on the front line.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consulting Systems Engineer in Santa Clara, CA
    Current Employee - Consulting Systems Engineer in Santa Clara, CA

    I have been working at Avaya full-time (more than 3 years)

    Pros

    Flexible working hours. Open culture with little processes that are followed internally.

    Cons

    Unpredictable vision and strategy. Lay-offs are pretty common.

    Advice to ManagementAdvice

    Promote people from within the company.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    What is their future?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Avaya full-time

    Pros

    Great people, strong heritage, competitive pay.

    Cons

    Not keeping up with the latest delivery models, product doesn't break but now is a relic. Growth is an issue and continued shrinking will make it end up like Nortel ... will be bought by someone when it is cheap enough.

    Advice to ManagementAdvice

    Restructure your sales approach and product portfolio.
    Look at competitive landscape and see who you really are competing with. It's just not Cisco or Genesys.
    i3, inContact, Aspect, Five 9's, Twillio have significant value proposition and are getting ahead and the common looser is Avaya. Sales depends on mining existing accounts, focus on new logo.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    I have already left a review of Avaya

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Remote Engineer in Highlands Ranch, CO
    Former Employee - Customer Support Remote Engineer in Highlands Ranch, CO

    I worked at Avaya full-time (more than 10 years)

    Pros

    latest products to support, but not much management support for assistance. pay is in the median zone. time off is well explained and ample.

    Cons

    shipping engineering jobs over sees. continual added work to train new hires. sometimes communication is difficult with english as a second language employees.

    Advice to ManagementAdvice

    leadership direction changes rapidly and without any warning to employees. new policies put in place and must be adhered to without discussion of explanation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not a customer or people centric company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Santa Clara, CA
    Current Employee - Sales Manager in Santa Clara, CA

    I have been working at Avaya full-time (less than an year)

    Pros

    Good products and solutions. Some genuinely good people trying to do the right thing for their customers.

    Cons

    Poor leadership! Lack of inspiration in the ranks from top down. Culture of revolving door and internally centric focus on all the negatives that creates a culture of inefficiencies. Completely toxic.

    Advice to ManagementAdvice

    Change the leadership -- message to the board

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Loved Avaya -

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Avaya

    Pros

    Great solution set . Loyal partners.

    Cons

    Partners moving to Cisco.

    Advice to ManagementAdvice

    Be ready to fight for your accounts or wave goodbye.

  9. 1 person found this helpful  

    Like Manager and Team but not company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Java Developer in Santa Clara, CA
    Former Employee - Senior Java Developer in Santa Clara, CA

    I worked at Avaya as a contractor (more than an year)

    Pros

    Team and people are good

    Cons

    Employee should be treated very good.they don't even have basic needs to live.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Program/Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Pros

    Lots of opportunity to move around within the company. Pay appears to be on par or better than most equivalent jobs elsewhere. Great technology available to work from home, although not always welcomed in some groups.

    Cons

    Benefits are declining rapidly year over year and appear to be far less competitive than elsewhere. 401k match is almost non - existent since it's tied to company performance and HSA contribution require jumping through hoops like completing certain health programs, which nobody has time to do. Management ranks aren't given set vacation days but rather discretionary time off, which means there is no accrual to pay out if you are laid off or leave for any reason. Bonus potential is, in theory, very high but seldom paid out due to company performance.

    Advice to ManagementAdvice

    Reconsider current benefit package - it's NOT competitive despite claims made to employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Challenging work, smart people, but company is still trying to find its way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Associate in Basking Ridge, NJ
    Former Employee - IT Associate in Basking Ridge, NJ

    I worked at Avaya full-time (more than 3 years)

    Pros

    Avaya has extremely smart and hard-working people. Work is challenging because you are usually doing more than 1 person's job. But it's also rewarding and provides an opportunity to be recognized by your work.
    My managers definitely had my back and they were very supportive with my career goals. Salary and benefits are competitive, but bonuses are hard to come by if you're not in sales.

    Cons

    Avaya is a young company with very old culture since it came from AT&T Lucent. Many employees have been in telecom for a long time. So culture changes take a lot of time and effort. During the recession period, there's always fear of lay-offs and uncertain outlook for the company. You never know if you have a job the next week.
    In addition, Avaya is consolidating and closing locations, forcing some employees to relocate. Leadership depends entirely on your team and division, but communication and transparency was getting better.

    Recommends
    Positive Outlook
    Approves of CEO

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