Avaya Reviews

Updated April 17, 2015
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3.0
1,095 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
601 Ratings

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)

Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Pros and Cons

Employee Reviews

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  1. Great step into a different role.

    Former Employee - Product Manager in Westminster, CO
    Former Employee - Product Manager in Westminster, CO

    I worked at Avaya full-time (more than 5 years)

    Pros

    Avaya provided me with a chance to work with technology and systems that left me better for it. Working with some very talented people and learning things I hadn't been exposed to before has been a great experience.

    Cons

    Right-sizing the company leaves one feeling down in morale. It's an unfortunate reality, but they tried to do it in the best way possible.

    Advice to Management

    Be upfront with employees about what is going on. Actively strive to reach out and foster talent and internal movement that will expose those who desire growth to such opportunities.

  2. software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    talented people, pleasant work environment.

    Cons

    telecommunication industry not doing well

  3. Steady employment (if you excel) and flexible hours. Great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Process Manager in Denver, CO
    Current Employee - Business Process Manager in Denver, CO

    I have been working at Avaya full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Remote office, dedicated employees, robust product portfolio, and leading the way in the Unified Comm and Contact Center Cloud space.

    Cons

    Would be nice if profit sharing with top employees was at least more equitably proportionate to that which executive management received.

    Advice to Management

    Don't lose sight of the people that day in and day out keep the company on the right trajectory.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Moving from boxes in the closet to apps on your network

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Avaya is engaging with customers and other service providers in a collaborative fashion these days. They are introducing many apps that can be proprietary or adaptive to whatever solution you already have installed.

    Cons

    The company is shrinking due to its new business model.

    Advice to Management

    Ensure you are making smart business decisions when it comes to personnel holding security clearances. The Federal market typically requires US citizenship and often requires a security clearance.

  6. Had a good experience with Avaya. As an intern got to learn lot of new things that are new in the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer Intern in Coppell, TX
    Current Employee - Software Developer Intern in Coppell, TX

    I have been working at Avaya

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexibility to work from home. It actuallyw roked as an Intern as we could work from home and complete our studies

    Cons

    Coppell is far from college.So travelling is hectic. But work from home compensates this problem

  7. Nice company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work culture and work place ethics.

    Cons

    Company is not growing and not good payer.

  8. Helpful (1)

    No longer offers a future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Dallas, TX
    Former Employee - Manager in Dallas, TX

    I worked at Avaya full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexible work arrangements (VO, flexible work schedule, etc...)
    A few of the newer leaders (from Verizon) are great to work with and for

    Cons

    Treat people poorly
    Top Leadership has made remarks about how they do not care about the people at all

    Advice to Management

    Value your people, treat them the way YOU want to be treated

  9. A slowly sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Account Manager
    Former Employee - Territory Account Manager

    I worked at Avaya (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Telecommute, brand recognition, channel partners, expense account, mileage reimbursement. Ability to get away with doing very little work without manager noticing as long as you show up for your three to four hours of internal video calls a week.

    Cons

    Constantly changing corporate direction, rotating door of management, political promotions, demoralized staff works just hard enough not to get fired pushing work on to next person until someone eventually does it or hopefully a customer gives up. Front line management used to be employee centric now they do any small menial activity for a pat on the back and an atta boy that will get them their next raise or promotion. No annual raises, no customer service, no future. $6 billion dollar debt note due in 2017 & roughly $300 million cash on hand.

    Advice to Management

    You're not Cisco, hiring Cisco's B-team (Cisco Canada senior leadership) isn't going to make you Cisco. Just sell off the business units now so people can get on with their lives. Your only happy employees are new hires with less than 6 months service.

  10. Avaya

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people to work with, good technology which should not be hard to sell. Benefits in line with the average companies in the industry. Allows, supports and encourages the virtual worker environment

    Cons

    Very Conservative behavior when it comes to offer development and risk taking in order to stay ahead of the race. Compensation is not good. Benefits are ok, not great.

    Advice to Management

    Make the offer teams take more risks and think outside the box

  11. Fine place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Avaya has great hard-working people and rewards creative ideas. Co-workers are great, management is relatively approachable.

    Cons

    Lots of cuts to benefits over the years with no increases in pay. Always the fear of the pink slip if we miss our numbers.

    Advice to Management

    Leadership is changing so much, although perhaps it's stabilized? It's hard to tell if that's part of the strategy or just a revolving door.

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