Avaya Reviews

Pros

Excellent leadership and very supportive to implement new process and accept changes
Very good benefits
opportunity to decide on my own carer path

Cons

Faster action to business needs

Advice to Senior Management

Should have continous improvements with all the business to make AVAYA a best place to work

Pros

Employee compensation is a priority here

Cons

Proportional work pressure is also there

Pros

The technology portfolio is solid, very competitive, the partner community is diverse and engaged, and customers see the company and it's technology as relevant.

Cons

IT is a competitive market, I don't have any cons specific to Avaya other than it competes in a very competitive environment.

Advice to Senior Management

The leadership team at Avaya is performing very well. New products, listening to customer feedback, strategic direction aligns with customer expectations and trends in the market.

Pros

Opportunity to make a difference in a growing company

Cons

It is a private company within private companies things can change dramatically overnight

Pros

i) Technology leadership.
ii) Attractive pay.
iii) Employee benefits.

Cons

i) Recent Performance Management policy changes.
ii) Better work life balance.

Advice to Senior Management

None.

Pros

- Knowledgeable, hard-working, and customer-focused project managers and technical staff that are committed to quality and excellence.

- Very competent first and mid-level technical program/project managers.

- A competent and willing Business Development team.

Cons

- The company clearly operates in silos with little/no synergy.

- Most Executive and Senior Management (VP & higher) clearly lack the capability and execution skills necessary to transition the company from "me" (Avaya & AvayaGov) to "WE".

- Critical corporate support systems continue to erode into dysfunctionality due to the attempted integration of these units under one corporate system.

- Inability to obtain critical government contracting vehicles.

- Declining investment in proper Business Development resources.

- Declining morale of the the technical/sales staff due to overwork and recent slashing of salary increases and employee benefits.

Advice to Senior Management

- Don't make the same mistakes that Nortel did when they acquired PEC - allow AvayaGov to function as as wholly-owned subsidiary of Avaya. The operating and BD models/goals are (and should be) completely different between sales and services and should remain that way - like a good vinegrette dressing... they're great when temporarily together but are still two very different liquids that can never remain combined.

- Why substantially increase revenue goals and at the same time reduce BD/capture staff; what sense does that make since this is not an automated process? This is not a good formula for growth...

- Weed out the passive leaders in the company - the battle for marketspace and government contracts are fierce; and you can't bring the 'good ole boys' yielding only the Harvard MBA Quotation Book to a "knife fight".

- "Our senior leadership in the rear need to listen and support (in their actions) our 'real' leaders in the foxholes"

Pros

employees are great, benefits are not bad, and option to telecommute occasionally is nice

Cons

Upper management is driving the company into the ground. They set forth on a course of action and will not deviate from it for anything (even if it is obviously not working). Their product lines are not innovative enough to keep up with the rest of the market, their customer service is appalling and driving away business, and they do not know what their customers actually want/need.

Advice to Senior Management

Start listening to your employees even if they are telling you things you don't want to hear. Your inability to adapt and listen (to employees AND customers) is killing the company. Senior management is way too disconnected to what is really going on and it is causing a major fracture between those that do the planning and those that do the work.

Also, continuous rounds of layoffs to meet your quarterly numbers is not a sustainable business model. Try making your customers happy, they might actually come back again and it will stop the talent drain that the company currently has.

Pros

Great products and sales team and partner base

Cons

Still working through transformation and acquisition integration issues to create desired growth culture

Advice to Senior Management

Actively seek a diverse view to create desired strategy and cultural change

Pros

A ever changing environment that is always full of surprises (unexpected and not for the faint hearted nor weak in managing tough situations).

Cons

Uphill tasks in certain business areas, which they are extremely weak in. Live by the month or even weeks rather than quarter

Advice to Senior Management

Get rid of all the obvious "dead wood" that is still floating and holding on to position of power across the globe. They are easy to spot....just have to take a firm stand.

Pros

Flexible working, good career progression, great culture, forward thinking organsisation with innovative products

Cons

Not as well know as some competitors