Avaya Reviews

Updated October 1, 2014
Updated October 1, 2014
972 Reviews
3.0
972 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
544 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 68 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 55 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work-life balance is not in the culture of this company (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager
    Current Employee - Software Development Manager

    I have been working at Avaya full-time for more than 10 years

    Pros

    good pay, work flexibility, unlimited vacation, great work-life balance, freedom in work

    Cons

    not much growth, huge expense cut in US locations

    Advice to ManagementAdvice

    Management must pay attention to the career growth in US employees

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Software engineer

    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at Avaya full-time

    Pros

    avaya has flexible work environment

    Cons

    avaya pay is tied to company performance

  3.  

    Good company for performers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time for more than 5 years

    Pros

    Good place to work if you are self driven, result oriented and have desire to grow...Management team is well trained and polished...Willing to groom individuals in to professionals

    Cons

    Doesn't have a clear direction from top..or at least it doesn't get translated to the ground level. HR can be more participative.

    Advice to ManagementAdvice

    I understand that it's tough time to manage..but need to grow by capturing more customer

    Approves of CEO
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  5.  

    Technical Support Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Manager  in  Westminster, CO
    Current Employee - Technical Support Manager in Westminster, CO

    I have been working at Avaya full-time for more than 10 years

    Pros

    It is global company with very good customer base. The job is challenging and requires fast learning of new technologies.

    Cons

    Since the company became private, the financial pressure resulted in many layoffs. There are too few resources to meet basic business needs.

    Advice to ManagementAdvice

    Someone who recognizes the importance of the employees who are writing the history of the company.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Good People, product and processes. They offer growth in a challenging environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Coppell, TX
    Former Employee - Program Manager in Coppell, TX

    I worked at Avaya full-time for more than 10 years

    Pros

    Working from home was great. Training was available but you never had time to do it.

    Cons

    The hours of work are quite long as in many other companies in the IT implementation world.

    Advice to ManagementAdvice

    Major Work-life imbalance . We had a word called "Workacation" meaning working on your vacation was a normal thing

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Cons outweigh Pros, best to look elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Billerica, MA
    Former Employee - Program Manager in Billerica, MA

    I worked at Avaya full-time for more than 3 years

    Pros

    This company has the products and employees to be a force in the telecom space. My hope is they change or sell.

    Cons

    narrow vision at mid-level and poor internal communication. Business strategy at top level doesn't cascade down. poor management. No training or education budget, so employees aren't encouraged to seek growth. Not a healthy work environment.

    Advice to ManagementAdvice

    Practice what you preach, actually listen to customers' concerns and deliver solutions. Respect your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Just got hired as an intern when they were changing up how the office worked, so I had very little to do.

    Former Employee - Unix Administrative  in  Coppell, TX
    Former Employee - Unix Administrative in Coppell, TX

    I worked at Avaya as an intern for less than a year

    Pros

    Great managers who were very friendly and approachable.

    Cons

    Little work to do, got bored. May have changed since.

    Advice to ManagementAdvice

    Needed to find more work, but not their fault

  9.  

    Good technology, smart engineers but lacks focus because of continuous leadership churn and ever-changing strategy,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Santa Clarita, CA
    Current Employee - Anonymous Employee in Santa Clarita, CA

    I have been working at Avaya full-time for more than a year

    Pros

    Good technology base and some very smart engineers. Desire to win.

    Cons

    One big musical char when it comes to product & business leadership.

    Advice to ManagementAdvice

    Stop changing strategy every 6 -9 months.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Respect Accountability Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist
    Former Employee - Sales Specialist

    I worked at Avaya full-time for more than 10 years

    Pros

    Great call center products and architecture story. Faithful, reliable customer base. Dedicated and caring long term employees. Respectful and capable highest senior leadership.

    Cons

    Very weak, feeble 1st line management. Too much of the failed Nortel leadership still present. Sales leadership has very little awareness of the customer situation - only focused on sales reports. Technical leadership only assigned resources to the loudest screaming client - NO account strategy whatsoever. Avaya does not respect employees that have been there very long. Avaya does not hold Systems Engineers accountable. Avaya does not respect success or sales talent. Churn & Burn baby.

    Advice to ManagementAdvice

    Consider listening to experienced sales people when making product decisions. Choosing product investment and roadmap direction needs to stop being made in the vacuum of a corporate office. Ask your people on the street Avaya what the market needs - they are who your Product House should be selling too first.

    Negative Outlook
    Disapproves of CEO
  11.  

    No loyalty to their employees at all. NEEDS OF BUSINESS ONLY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management  in  Boston, MA
    Former Employee - Senior Management in Boston, MA

    I worked at Avaya full-time for more than 10 years

    Pros

    Avaya is better with salary and benefits than most employers in this industry.

    Cons

    50+ HOUR work week expected and more

    Advice to ManagementAdvice

    Change your strategy and stop employees from walking out the door. You need to look at how your Sr Managers behave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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