Avaya Reviews

Former Employee – worked at Avaya full-time for more than 7 years

Pros – Avaya has amazing people and solid technology; the customers are terrific and the base of customers is extensive. The Day 2 support is best in the industry.

Cons – The executives made some bone-head decisions and have focused recently on the mid-market instead of large and/or super-enterprise. As an account manager in the super-enterprise space, this was frustrating. The Nortel acquisition, in hindsight, was a distraction and allowed for Avaya's competitors to catch up and take market share.

Advice to Senior Management – Stop living in the past; do what's right for your customer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time for more than 10 years

Pros – The contact center business is the shining star, great products, good people, virtual office/home office is great, teams collaborate (even virtual teams)

Cons – Frequent re-organization, employee moral is currently low, 401k match

Advice to Senior Management – Create a plan for future success and stick to it. More focus on Contact Center.

No, I would not recommend this company to a friend

Former Employee – worked at Avaya full-time for more than 7 years

Pros – Good working environment and great products to represent.

Cons – Skills of those in management.

Advice to Senior Management – Invest is leadership

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Avaya full-time for more than 10 years

Pros – The best things about working at Avaya were the people who typically had a can do attitude and the products and solutions were regularly the highest regarded in the industry.

Cons – Work life balance was not a concern for management, nor was career progression or professional development of employees. The other biggest dings on Avaya were that the leadership and corporate strategy which always seemed to be a step behind major competitors and the lack of investment in marketing.

Advice to Senior Management – Be more proactive in career development and progression planning and stop recycling certain folks into leadership positions in other parts of the business.

No, I would not recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 10 years

Pros – Avaya designs, builds and manages communications networks, is a leader in enterprise communications, Internet Protocol (IP) telephony systems and communications software applications and services. Since spinoff from Lucent in 2000, Avaya has wanted to become a software company that has been on the roadmap for many years.

Cons – Avaya has been losing market share in core contact center and messaging lines of business. The move to send core product development and services support offshore has caused some hardships to maintain quality of the products and support services.

Yes, I would recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 3 years

Pros – -Teamwork oriented
-Industry leading products
-Peers/ colleagues/ lower-management care about you
-Global company

Cons – -Excessive lead times in pro services org
-Excessive cost for pro services vs. through VAR
-Old- young talent isn't admired
-Processes are over-cumbersome and decrease productivity
-Understaffed sales org- people leave but no one is ever replaced- the work load continually increases beyond what is best for customers, company, and employees
-Lack effective marketing

Advice to Senior Management – Treat employees how you'd want to be treated

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time for more than 10 years

Pros – Great people and technology, excellent customer base, reasonable flexibility for work at home options; a track record of successfully implementing complex solutions

Cons – Many changes due to management shifts and Private Equity ownership has created disruption for employees and customers which is negatively impacting loyalty to the brand

Advice to Senior Management – Listen more to customers, front-line employees and management

No, I would not recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 3 years

Pros – A Pay Check and benefits

Cons – 12 hour days are the norm and expected, 16 hour days are not uncommon. I am all for doing what ever it takes to get the job done however, when the stretch objective drives you 16 hours a day at Avaya that becomes the new norm. The average new comer stays at Avaya 2 years and then leaves after they burn out. I have been in an OPs review where a presentation was made to hire additional staff, the VP decision maker made the statement "NO, burn them out if you have to, then get rid of them and hire someone else"

Advice to Senior Management – Rather than laying people off you should shift resources to where people are over worked and burning out.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time

Pros – Flexibility and ability to work remotely

Cons – Management is only interested in cutting employees, and does not reward or value good employees; furloughs

Advice to Senior Management – Upper management is not impressive

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time for more than a year

Pros – 1. Good work life balance. No Stress.
2. Compensation is market competitive given it operates in a stagnant industry
3. The SVPs are industry stalwarts , but they have not been able to recreate the past magic.

Cons – 1. Who you know in the company is more important than what you know.
2. Senior Manager to Senior Director level is clueless and staying back because they cant find a job elsewhere.
3. The India operations is incredibly low quality. The focus is on cost rather than quality.
4. Non revenue making groups have bloated capacity - eg NMS

Advice to Senior Management – 1. Improve per employee productivity.
2. Fire all Nortel/Avaya Manager/Director/VP who have been in the company for more than 5 years. They are responsible for running this company aground. Please show accountability.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company