Avaya Reviews

Former Employee – worked at Avaya full-time for more than 7 years

Pros – Good working environment and great products to represent.

Cons – Skills of those in management.

Advice to Senior Management – Invest is leadership

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Avaya full-time for more than 10 years

Pros – The best things about working at Avaya were the people who typically had a can do attitude and the products and solutions were regularly the highest regarded in the industry.

Cons – Work life balance was not a concern for management, nor was career progression or professional development of employees. The other biggest dings on Avaya were that the leadership and corporate strategy which always seemed to be a step behind major competitors and the lack of investment in marketing.

Advice to Senior Management – Be more proactive in career development and progression planning and stop recycling certain folks into leadership positions in other parts of the business.

No, I would not recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 10 years

Pros – Avaya designs, builds and manages communications networks, is a leader in enterprise communications, Internet Protocol (IP) telephony systems and communications software applications and services. Since spinoff from Lucent in 2000, Avaya has wanted to become a software company that has been on the roadmap for many years.

Cons – Avaya has been losing market share in core contact center and messaging lines of business. The move to send core product development and services support offshore has caused some hardships to maintain quality of the products and support services.

Yes, I would recommend this company to a friend

Current Employee – been working at Avaya full-time for more than 3 years

Pros – -Teamwork oriented
-Industry leading products
-Peers/ colleagues/ lower-management care about you
-Global company

Cons – -Excessive lead times in pro services org
-Excessive cost for pro services vs. through VAR
-Old- young talent isn't admired
-Processes are over-cumbersome and decrease productivity
-Understaffed sales org- people leave but no one is ever replaced- the work load continually increases beyond what is best for customers, company, and employees
-Lack effective marketing

Advice to Senior Management – Treat employees how you'd want to be treated

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Avaya full-time for more than a year

Pros – Avaya has good technology and a lot of smart people working there. The pay is very good and benefits are decent. I was in the sales group and Avaya has a very good name and many loyal customers.

Cons – Avaya is having shrinking pains. As they try to streamline and downsize, the people who know how everything works are few and far between and therefore overworked. You are on your own and must become self sufficient very quickly to succeed.

Advice to Senior Management – Make a plan and stick to it.

Yes, I would recommend this company to a friend

Current Employee – been working at Avaya full-time for more than a year

Pros – 1. Good work life balance. No Stress.
2. Compensation is market competitive given it operates in a stagnant industry
3. The SVPs are industry stalwarts , but they have not been able to recreate the past magic.

Cons – 1. Who you know in the company is more important than what you know.
2. Senior Manager to Senior Director level is clueless and staying back because they cant find a job elsewhere.
3. The India operations is incredibly low quality. The focus is on cost rather than quality.
4. Non revenue making groups have bloated capacity - eg NMS

Advice to Senior Management – 1. Improve per employee productivity.
2. Fire all Nortel/Avaya Manager/Director/VP who have been in the company for more than 5 years. They are responsible for running this company aground. Please show accountability.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time

Pros – Flexibility and ability to work remotely

Cons – Management is only interested in cutting employees, and does not reward or value good employees; furloughs

Advice to Senior Management – Upper management is not impressive

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time for more than 3 years

Pros – A Pay Check and benefits

Cons – 12 hour days are the norm and expected, 16 hour days are not uncommon. I am all for doing what ever it takes to get the job done however, when the stretch objective drives you 16 hours a day at Avaya that becomes the new norm. The average new comer stays at Avaya 2 years and then leaves after they burn out. I have been in an OPs review where a presentation was made to hire additional staff, the VP decision maker made the statement "NO, burn them out if you have to, then get rid of them and hire someone else"

Advice to Senior Management – Rather than laying people off you should shift resources to where people are over worked and burning out.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Avaya full-time for less than a year

Pros – Good salaries, benefits and work equipment.

Cons – Brain-drain has left the company running on empty. Outsourcing appears to be the only approach taken by VP level management. Same old AT&T politics.

Advice to Senior Management – Adopt modern, more flexible, project management methods, improve project planning and internal client management. Build a competent team of employees to help retain knowledge in-house. Above all, upper management must stop being so risk averse and avoid taking the easy way out with outsourcing agreements for nearly every stage of the projects.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Avaya full-time for more than 10 years

Pros – People are extremely dedicated. Plenty of opportunity for transformation.

Cons – Difficulty in growing top line results in continuous budget reductions to achieve bottom line financial targets.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company