Avaya Reviews

Updated September 27, 2014
Updated September 27, 2014
968 Reviews
3.0
968 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
542 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 67 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 44 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work-life balance is not in the culture of this company (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good People, product and processes. They offer growth in a challenging environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Coppell, TX
    Former Employee - Program Manager in Coppell, TX

    I worked at Avaya full-time for more than 10 years

    Pros

    Working from home was great. Training was available but you never had time to do it.

    Cons

    The hours of work are quite long as in many other companies in the IT implementation world.

    Advice to ManagementAdvice

    Major Work-life imbalance . We had a word called "Workacation" meaning working on your vacation was a normal thing

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Cons outweigh Pros, best to look elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Billerica, MA
    Former Employee - Program Manager in Billerica, MA

    I worked at Avaya full-time for more than 3 years

    Pros

    This company has the products and employees to be a force in the telecom space. My hope is they change or sell.

    Cons

    narrow vision at mid-level and poor internal communication. Business strategy at top level doesn't cascade down. poor management. No training or education budget, so employees aren't encouraged to seek growth. Not a healthy work environment.

    Advice to ManagementAdvice

    Practice what you preach, actually listen to customers' concerns and deliver solutions. Respect your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Just got hired as an intern when they were changing up how the office worked, so I had very little to do.

    Former Employee - Unix Administrative  in  Coppell, TX
    Former Employee - Unix Administrative in Coppell, TX

    I worked at Avaya as an intern for less than a year

    Pros

    Great managers who were very friendly and approachable.

    Cons

    Little work to do, got bored. May have changed since.

    Advice to ManagementAdvice

    Needed to find more work, but not their fault

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  5.  

    Good technology, smart engineers but lacks focus because of continuous leadership churn and ever-changing strategy,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Santa Clarita, CA
    Current Employee - Anonymous Employee in Santa Clarita, CA

    I have been working at Avaya full-time for more than a year

    Pros

    Good technology base and some very smart engineers. Desire to win.

    Cons

    One big musical char when it comes to product & business leadership.

    Advice to ManagementAdvice

    Stop changing strategy every 6 -9 months.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Respect Accountability Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist
    Former Employee - Sales Specialist

    I worked at Avaya full-time for more than 10 years

    Pros

    Great call center products and architecture story. Faithful, reliable customer base. Dedicated and caring long term employees. Respectful and capable highest senior leadership.

    Cons

    Very weak, feeble 1st line management. Too much of the failed Nortel leadership still present. Sales leadership has very little awareness of the customer situation - only focused on sales reports. Technical leadership only assigned resources to the loudest screaming client - NO account strategy whatsoever. Avaya does not respect employees that have been there very long. Avaya does not hold Systems Engineers accountable. Avaya does not respect success or sales talent. Churn & Burn baby.

    Advice to ManagementAdvice

    Consider listening to experienced sales people when making product decisions. Choosing product investment and roadmap direction needs to stop being made in the vacuum of a corporate office. Ask your people on the street Avaya what the market needs - they are who your Product House should be selling too first.

    Negative Outlook
    Disapproves of CEO
  7.  

    No loyalty to their employees at all. NEEDS OF BUSINESS ONLY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management  in  Boston, MA
    Former Employee - Senior Management in Boston, MA

    I worked at Avaya full-time for more than 10 years

    Pros

    Avaya is better with salary and benefits than most employers in this industry.

    Cons

    50+ HOUR work week expected and more

    Advice to ManagementAdvice

    Change your strategy and stop employees from walking out the door. You need to look at how your Sr Managers behave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great company, Awesome Telecom Solutions. Massive work load

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Denver, CO
    Current Employee - Senior Project Manager in Denver, CO

    I have been working at Avaya full-time for more than 3 years

    Pros

    Great line of products. Innovative. Resilient. Pay is above average.

    Cons

    frequent leadership changes. Company has done away with paid time off and moved to discretionary time off. Not sure how this will affect the long timers and future recruits. Work load is very high. Almost unmanageable at times. Company is making a lot to changes to become lean.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Pros

    Plenty of work to do.

    Cons

    Work is repetetive and boring.

  10.  

    Challenging with diverse assignments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member of Technical Staff/Software Engineer  in  Westminster, CO
    Current Employee - Member of Technical Staff/Software Engineer in Westminster, CO

    I have been working at Avaya for more than 10 years

    Pros

    Challenging work, interesting projects, professional growth.

    Cons

    To few people left to do the projects justice.

    Advice to ManagementAdvice

    Recognize that it is all the employees of the company that provide value to the customers and not just upper management.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Deep cuts help finances and focus but hurt ability to be agile and responsive to market demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time for more than 3 years

    Pros

    There are many very smart and driven people at Avaya. There has been a tremendous amount of turnover in the executive ranks in the past 3 years and for the most part this has been an improvement. The company vision for delivering elegant, secure and reliable communications is compelling but lags the market somewhat. The Networking technologies and portfolio are a bright-spot in the current environment.

    Cons

    While change is underway to become more responsive to customer and market demands, Avaya remains at it's core an R&D driven company. Product development is still too opaque and insular and new products often miss the mark, but the accuracy is improving. Ripple effect of the Nortel acquisition is fading but execution on delivering the vision for NextGen UC applicaitons remains challenging, in large part due to aggressive staff reduction.

    Advice to ManagementAdvice

    Be more receptive and responsive to customer and sales input on product development. Shift some of the R&D investment to field enablement, especially Partner development and support.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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