Avaya Reviews

I have been working at Avaya

Pros – Exciting new products and a vision of connectedness that they support; a highly committed and enthusiastic work force who are eager to share their expertise.

Cons – Depending where you are in the company, work-life balance seems to be lacking in the culture; that does seem to vary from business unit to business unit, though.

Advice to Senior Management – A few key hires would help you accelerate time to market

I have been working at Avaya full-time for more than 7 years

Pros – Great products and a comprehensive vision for a wide range of products including UC, CC, and Data. Huge services portfolio and customer base among the tops in all industries. A very solid and reliable set of products. Generally a place where everyone is helpful and tries to work together.

Cons – Products are supported and maintained forever, which hinders upgrades and refreshes. Pro Services are expensive and the delivery quality can be hit or miss and siloed among groups which struggle to work together. Sales management is numbers-focused almost to the exclusion of customer positioning and broadening reach within accounts.

Advice to Senior Management – Hire strong sales leaders from competitors if you have to and get them in front of customers. Hunt for new business rather than just protecting the existing.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Avaya full-time for more than 7 years

Pros – Great and knowledgeable people into telecom and computers.

Cons – Layoffs are constant. Management changes their mind constantly.

Advice to Senior Management – Quit investing in products that never go to market.

Yes, I would recommend this company to a friend

I worked at Avaya full-time for more than 7 years

Pros – Good career development and salary

Cons – Tense work environment at all times

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Avaya full-time for more than a year

Pros – I learned a lot from being on the manufacturer side of the IT industry. Very much enjoyed the sales team and coworkers.

Cons – Too much short term focus on achieving numbers. Not a bad thing to do necessarily, but if not mixed with appropriate long term biz dev efforts, as well as being hamstrung by "quicker than usual" industry changes, it generally proves to be an overall downward trend in sales.

Advice to Senior Management – Get out of the "box selling" business. Make better attempts at residual revenues than the old "maintenance" model.

Yes, I would recommend this company to a friend

I worked at Avaya full-time for more than 7 years

Pros – Avaya has amazing people and solid technology; the customers are terrific and the base of customers is extensive. The Day 2 support is best in the industry.

Cons – The executives made some bone-head decisions and have focused recently on the mid-market instead of large and/or super-enterprise. As an account manager in the super-enterprise space, this was frustrating. The Nortel acquisition, in hindsight, was a distraction and allowed for Avaya's competitors to catch up and take market share.

Advice to Senior Management – Stop living in the past; do what's right for your customer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Avaya full-time for more than 10 years

Pros – The contact center business is the shining star, great products, good people, virtual office/home office is great, teams collaborate (even virtual teams)

Cons – Frequent re-organization, employee moral is currently low, 401k match

Advice to Senior Management – Create a plan for future success and stick to it. More focus on Contact Center.

No, I would not recommend this company to a friend

I have been working at Avaya full-time for more than 10 years

Pros – Great people and technology, excellent customer base, reasonable flexibility for work at home options; a track record of successfully implementing complex solutions

Cons – Many changes due to management shifts and Private Equity ownership has created disruption for employees and customers which is negatively impacting loyalty to the brand

Advice to Senior Management – Listen more to customers, front-line employees and management

No, I would not recommend this company to a friend

I worked at Avaya full-time for more than 7 years

Pros – Good working environment and great products to represent.

Cons – Skills of those in management.

Advice to Senior Management – Invest is leadership

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Avaya full-time for more than 10 years

Pros – The best things about working at Avaya were the people who typically had a can do attitude and the products and solutions were regularly the highest regarded in the industry.

Cons – Work life balance was not a concern for management, nor was career progression or professional development of employees. The other biggest dings on Avaya were that the leadership and corporate strategy which always seemed to be a step behind major competitors and the lack of investment in marketing.

Advice to Senior Management – Be more proactive in career development and progression planning and stop recycling certain folks into leadership positions in other parts of the business.

No, I would not recommend this company to a friend