Avaya Reviews

Updated October 31, 2014
Updated October 31, 2014
997 Reviews
3.0
997 Reviews
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Recommend to a friend
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
558 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 72 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 58 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 46 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Like Manager and Team but not company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Java Developer in Santa Clara, CA
    Former Employee - Senior Java Developer in Santa Clara, CA

    I worked at Avaya as a contractor (more than an year)

    Pros

    Team and people are good

    Cons

    Employee should be treated very good.they don't even have basic needs to live.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    What is their future?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Avaya full-time

    Pros

    Great people, strong heritage, competitive pay.

    Cons

    Not keeping up with the latest delivery models, product doesn't break but now is a relic. Growth is an issue and continued shrinking will make it end up like Nortel ... will be bought by someone when it is cheap enough.

    Advice to ManagementAdvice

    Restructure your sales approach and product portfolio.
    Look at competitive landscape and see who you really are competing with. It's just not Cisco or Genesys.
    i3, inContact, Aspect, Five 9's, Twillio have significant value proposition and are getting ahead and the common looser is Avaya. Sales depends on mining existing accounts, focus on new logo.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Program/Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya

    Pros

    Lots of opportunity to move around within the company. Pay appears to be on par or better than most equivalent jobs elsewhere. Great technology available to work from home, although not always welcomed in some groups.

    Cons

    Benefits are declining rapidly year over year and appear to be far less competitive than elsewhere. 401k match is almost non - existent since it's tied to company performance and HSA contribution require jumping through hoops like completing certain health programs, which nobody has time to do. Management ranks aren't given set vacation days but rather discretionary time off, which means there is no accrual to pay out if you are laid off or leave for any reason. Bonus potential is, in theory, very high but seldom paid out due to company performance.

    Advice to ManagementAdvice

    Reconsider current benefit package - it's NOT competitive despite claims made to employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Challenging work, smart people, but company is still trying to find its way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Associate in Basking Ridge, NJ
    Former Employee - IT Associate in Basking Ridge, NJ

    I worked at Avaya full-time (more than 3 years)

    Pros

    Avaya has extremely smart and hard-working people. Work is challenging because you are usually doing more than 1 person's job. But it's also rewarding and provides an opportunity to be recognized by your work.
    My managers definitely had my back and they were very supportive with my career goals. Salary and benefits are competitive, but bonuses are hard to come by if you're not in sales.

    Cons

    Avaya is a young company with very old culture since it came from AT&T Lucent. Many employees have been in telecom for a long time. So culture changes take a lot of time and effort. During the recession period, there's always fear of lay-offs and uncertain outlook for the company. You never know if you have a job the next week.
    In addition, Avaya is consolidating and closing locations, forcing some employees to relocate. Leadership depends entirely on your team and division, but communication and transparency was getting better.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Was a good company (pre-Nortel Acquisition) now struggling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Program Manager in New York, NY
    Current Employee - Client Program Manager in New York, NY

    I have been working at Avaya full-time (more than 5 years)

    Pros

    Home worker policy is good
    Flexible working

    Cons

    Payrises almost non-existent, bonus rarely paid.
    Avaya now owned by TPG - with huge debt, aging product line ... at least 2 yrs behind the competition.
    Many duplicate products since purchase of Nortel ... and Seniors who made Nortel bankrupt now running divisions in Avaya - not a good outlook.
    Many confused processes and most of them are broken, totally US centric in all things, makes International business difficult.
    Talks up being a system integrator but far from it.
    CEO who is there to make a bundle selling Avaya then he will be off ... unfortunately suitable purchasers have pulled out.
    Large numbers leaving the company - excessive Hrs for those left.
    Dood if you are in Sales or Pre-Sales - poor for services.

    Advice to ManagementAdvice

    Sort out product line - too much confusion, make R&D stick to road maps - they forever slip badly on delivery dates (often a year or more)
    Get serious about services or get out of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good company, if you can adapt to constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Manager
    Current Employee - Channel Manager

    I have been working at Avaya full-time (more than 3 years)

    Pros

    Very intelligent leadership, opportunity to work anywhere in the country, inside and outside positions, good resume material.

    Cons

    Job roles and compensation plans are always changing. Difficult to predict how much money you will actually make. Very political system, where people receive accolades that don't deserve them (and vice versa). High turnover in upper management leads to ever changing company values and perspectives.

    Advice to ManagementAdvice

    Its time to adapt to emerging technology and company culture. Compared to other tech firms, our benefits and work-life balance is very poor. We only match 401k when we hit EBITA goals, while other companies match 6% no matter what. We function like an old, traditional company and therefore do not attract young talent.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Not even close to what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time

    Pros

    decent benefits but huge question marks going forward. co-workers, for the most part, were great. bonus opportunity is solid but...see cons. work from home / remote is pretty common.

    Cons

    meaningful bonuses non existent for years now. zero coverage for vacation. complicated infrastructure and processes make it tough to do business on the inside as well as outside. employee morale in the dumps. personal growth & training is in writing only.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Surprised it still exists

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Account Manager in New York, NY
    Former Employee - Territory Account Manager in New York, NY

    I worked at Avaya full-time (more than 5 years)

    Pros

    Cool technology, but rapidly commoditizing

    Cons

    Not sure where the business is going.

    Advice to ManagementAdvice

    Clearly articulate business strategy.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Not great, not awful, but where are we going?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Engineer in New York, NY
    Current Employee - Resident Engineer in New York, NY

    I have been working at Avaya full-time (more than 5 years)

    Pros

    Some great technology, solid work-life balance, excellent people. I don't feel I am getting ground down, and the managers I have had have been good.

    Cons

    Financial performance means no training budget, no raises, rarely 401K match. Cost cutting has hit in manufacturing resulting in some QC headaches & black eyes. As with any company there have been some dubious technology bets & acquisitions; the problem here is that we can afford to lose on any of them.

    Advice to ManagementAdvice

    You have some very very talented & smart upper level technology people; listen to them & their visions of where the industry is going. Don't worry about playing catch up, worry about out flanking. Ensure 100% QC in manufacturing; software bugs can be worked out but DOA hardware cannot.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Technical Support Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Manager in Westminster, CO
    Current Employee - Technical Support Manager in Westminster, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    It is global company with very good customer base. The job is challenging and requires fast learning of new technologies.

    Cons

    Since the company became private, the financial pressure resulted in many layoffs. There are too few resources to meet basic business needs.

    Advice to ManagementAdvice

    Someone who recognizes the importance of the employees who are writing the history of the company.

    Doesn't Recommend
    Neutral Outlook

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