Avaya Reviews

Updated October 20, 2014
Updated October 20, 2014
985 Reviews
3.0
985 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
552 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 71 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 56 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 45 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

Employee Reviews

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  1.  

    Deep cuts help finances and focus but hurt ability to be agile and responsive to market demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time (more than 3 years)

    Pros

    There are many very smart and driven people at Avaya. There has been a tremendous amount of turnover in the executive ranks in the past 3 years and for the most part this has been an improvement. The company vision for delivering elegant, secure and reliable communications is compelling but lags the market somewhat. The Networking technologies and portfolio are a bright-spot in the current environment.

    Cons

    While change is underway to become more responsive to customer and market demands, Avaya remains at it's core an R&D driven company. Product development is still too opaque and insular and new products often miss the mark, but the accuracy is improving. Ripple effect of the Nortel acquisition is fading but execution on delivering the vision for NextGen UC applicaitons remains challenging, in large part due to aggressive staff reduction.

    Advice to ManagementAdvice

    Be more receptive and responsive to customer and sales input on product development. Shift some of the R&D investment to field enablement, especially Partner development and support.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    It was very good until I was "bumped"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wilmington, NC
    Former Employee - Anonymous Employee in Wilmington, NC

    I worked at Avaya full-time (more than 5 years)

    Pros

    Work on own, no one standing over my shoulder

    Cons

    Being "bumped" with no options

    Recommends
    No opinion of CEO
  3.  

    Great technology company but lost in building a cohesive marketing strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Avaya full-time (more than an year)

    Pros

    Good products, excellent services, hinge installed that got better with Nortel acquisition offering a huge opportunity in the global market place.

    Cons

    Poor portfolio strategy along with mixed messaging to the installed base customers is leading to a confusion in the market place and competition has gained significant market share in a short time.

    Advice to ManagementAdvice

    Become customer centric and deliver what is good for them for not good for Avaya.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horrible!!! Absolutely unprofessional and unreliable company. They inform just 2 days before they want you to leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya as a contractor (more than an year)

    Pros

    Co-workers, Good team, systems, office, people

    Cons

    No proper planning whatsoever. Treat employees like a commodity. Furloughs every long weekend.

    Advice to ManagementAdvice

    Learn some management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Respect Accountability Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist
    Former Employee - Sales Specialist

    I worked at Avaya full-time (more than 10 years)

    Pros

    Great call center products and architecture story. Faithful, reliable customer base. Dedicated and caring long term employees. Respectful and capable highest senior leadership.

    Cons

    Very weak, feeble 1st line management. Too much of the failed Nortel leadership still present. Sales leadership has very little awareness of the customer situation - only focused on sales reports. Technical leadership only assigned resources to the loudest screaming client - NO account strategy whatsoever. Avaya does not respect employees that have been there very long. Avaya does not hold Systems Engineers accountable. Avaya does not respect success or sales talent. Churn & Burn baby.

    Advice to ManagementAdvice

    Consider listening to experienced sales people when making product decisions. Choosing product investment and roadmap direction needs to stop being made in the vacuum of a corporate office. Ask your people on the street Avaya what the market needs - they are who your Product House should be selling too first.

    Negative Outlook
    Disapproves of CEO
  7.  

    No loyalty to their employees at all. NEEDS OF BUSINESS ONLY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management in Boston, MA
    Former Employee - Senior Management in Boston, MA

    I worked at Avaya full-time (more than 10 years)

    Pros

    Avaya is better with salary and benefits than most employers in this industry.

    Cons

    50+ HOUR work week expected and more

    Advice to ManagementAdvice

    Change your strategy and stop employees from walking out the door. You need to look at how your Sr Managers behave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Worked hard, but glad I chose to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (more than 3 years)

    Pros

    Hardworking people at the lower levels. Willingness to team and help each other out. Compensation is good. Loved the job - challenging and innovative, but the culture made it difficult to stay. Telecommuting is a plus.

    Cons

    Metrics are a good thing, but the culture to constantly change the metrics, which makes it hard to meet goals, feels like they are trying to weed the herd so management can off-shore or outsource employees. There appears to be very little appreciation for the hard work and long hours employees will work to make their career and company successful. In the end, people are made to feel like they are just a number. Work-life balance is not in the culture of this company.

    Senior-level executive management feels draconian. They seem to exert the feeling that everything that is wrong with the company should be blamed on the employees and with no fault of the leadership.

    Advice to ManagementAdvice

    Implement a decent focus to excellence for your employees. Help your employees excel by providing the necessary training, good and functioning tools. Stop instilling fear by saying things like "If you don't like the way we do things, then leave." Employees want to do a good job and feel like they accomplished good things for themselves and the company.

    Focus on where you want to be and adhere to those goals. Change is inevitable, but focus on the changes that can grow the company - not by re-spinning the wheel and expecting different results.

    Leadership should be willing to take responsibility and display competent leadership..

    Provide more focus on your customer base.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Sales Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer in Miami, FL
    Current Employee - Sales Engineer in Miami, FL

    I have been working at Avaya full-time (more than an year)

    Pros

    Love the technology and working with customers. Also, being able to work from home is a plus. Colleagues are also great. My management is fair, and I am free to exercise initiative. My management empowers me, and I like the level of control I have.

    Cons

    It isn't a 9-5 job if that is what you're looking for. You have to fight for training and teach yourself a lot. The job is not for everyone because you have so much self control and must be very self sufficient. It would be not be a position for someone who needs a lot of direction.

    Advice to ManagementAdvice

    More training opportunities would be good.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Avaya has been a great start to my career and has helped me build skills that I didn't know I was capable of acquiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Account Manager in Basking Ridge, NJ
    Current Employee - Channel Account Manager in Basking Ridge, NJ

    I have been working at Avaya full-time (less than an year)

    Pros

    The best part about Avaya is the energy and motivation that the employees bring to the company. The innovation at the company will take it to new heights! Being able to work virtually from anywhere in the world is a great flexibility. This also allows for great work/personal life balance.

    Cons

    The name of the company isn't out there like the competitors are. Marketing just needs to be more for the company for people to know who exactly Avaya is during a random conversation.

    Advice to ManagementAdvice

    Encouraging further education would only be beneficial to the company in the long run. So having reimbursement plans for that would be great.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great learning & experience but difficult place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in Santa Clara, CA
    Current Employee - Senior Product Manager in Santa Clara, CA

    I have been working at Avaya full-time (more than 3 years)

    Pros

    Avaya is a great place to get exposed to the business world - it has a huge customer based and a solid array of products - both software and hardware. Its a company in transformation and there is a lot to learn in the process.
    Formidable leader in the Unified Communication space with lot of emphasis on research & technology.
    Excellent work-life balance.

    Cons

    Lot of legacy software platforms (baggage) makes execution slow.
    Too slow to move to the SaaS model - threatens its leadership position.
    Thinly spread across the globe slows down execution. Meetings at 6am in the morning to accomodate various time-zones.
    No stock options given.

    Advice to ManagementAdvice

    Make the Avaya brand "cool".
    Get a clear vision to go after the SaaS opportunity and execute with speed.
    End of Life legacy products and transition to next generation products quickly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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