Avaya

www.avaya.com

Avaya Reviews

Updated January 24, 2015
Updated January 24, 2015
1,043 Reviews
3.0
1,043 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
579 Ratings

Review Highlights

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

Employee Reviews

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  1.  

    Technical Support Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Manager in Westminster, CO
    Current Employee - Technical Support Manager in Westminster, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    It is global company with very good customer base. The job is challenging and requires fast learning of new technologies.

    Cons

    Since the company became private, the financial pressure resulted in many layoffs. There are too few resources to meet basic business needs.

    Advice to ManagementAdvice

    Someone who recognizes the importance of the employees who are writing the history of the company.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Zero Growth, Declining Customer Base, Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    Had a good product at one time, since development has been offshored quality is poor at best with one problem after another. Patch, patch. patch, patch, way to go. New products come and go within two years, example Flare what a bust.

    Cons

    Every day the thought at Avaya is how can we eliminate your job. That's the number one topic of senior management. Never do they ever think of growing the business and adding employees, they will give work to competitors before growing the business. I see it every day.

    Avaya would like to become a software company and just send out DVDs to it's customers. This product is too complex for this to work for it's customers. Because of this new direction customers are leaving Avaya.

    Advice to ManagementAdvice

    Just sell everything at once instead of this piece by piece sale, you hate your employees, you don't want to be in this business anyway, it's such a slow painful death.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Like eating soup 5 days a week.

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Avaya

    Pros

    The greatest people to work with.

    Cons

    A Bureaucracy that's in debt. Just like the US government.

    Advice to ManagementAdvice

    Go home.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Leading with blindfolds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (more than 3 years)

    Pros

    There were a lot of talented, smart and dedicated employees. Pay and benefit package was great and

    Cons

    Leadership is clueless! Priorities and focus changed by the minute and you were left wondering what to tackle.

  6.  

    Good People - no room for Career Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time (more than 3 years)

    Pros

    Great people who really enjoy working together

    Cons

    There is no room for Career Growth, though they talk about it, they really do not do a good job of promoting nor growing employees.

    Advice to ManagementAdvice

    Pay attention to your people - they are your greatest resource.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Promising products but poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Services
    Former Employee - Professional Services

    I worked at Avaya full-time (more than 5 years)

    Pros

    The company has some very good products and offers some terrific technology and services to its customer base, and at times they seem to be very forward-looking at new platforms and opportunities. The base of the employees are hard working and very caring about both each other and the company and its customers.

    Cons

    Management constantly changes processes without looking at what is working and is not working. Leadership changes direction every six months and come up with new ideas about strategy and growth, wasting opportunities and resource time. The company tries very hard to be in a leadership position in the industry and generally is, but I think they are losing ground in new key areas such as cloud solutions. There also seems to be a bit of a "buddy" system in place in management so the worst managers often last far too long in their roles. Vacation and work-life balance is extremely poor. The performance measurement system is terribly arbitrary and one-size-fits-all.

    Advice to ManagementAdvice

    Stop the negative cycle of pumping up your teams followed by laying off good workers or selling off parts of the business. Pay more attention to your teams that are actually facing the customers every day instead of trying to merely read summary metrics. Instill a better sense of security that people have a future there and not making them fear that they are fodder for another consolidation or unit sell-off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    One of the worst companies to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Avaya full-time (more than 10 years)

    Pros

    The only pro is that some of the staff is great to work with. ONLY SOME!

    Cons

    The senior management of company lies to everyone's face on their " Town Hall Meeting". Avaya needs to get new senior management team in place, stop the blood letting and get back to supporting, customers, and employees. Downsizing is killing the remaining staff!!! Now they are trying to outsource everything, we'll see how well that works! LOL, since we saw how well outsourcing support worked, it didn't. Good luck working for this company.

    Advice to ManagementAdvice

    Grow a set get rid of Kennedy and team!!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Mid-Management Paralysis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Manager in Santa Clara, CA
    Former Employee - Client Manager in Santa Clara, CA

    I worked at Avaya full-time (less than an year)

    Pros

    Through multiple acquisitions they have some technologies to build upon.

    Cons

    Far too many mid-managers are only interested in the "process" not the outcome or customer satisfaction. Many of these incompetent managers have been there for 20 years or more doing exactly the same things the same way.

    Advice to ManagementAdvice

    Get out of your walnut offices and get in the trenches, it will be easy to see your problems!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good People, product and processes. They offer growth in a challenging environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Coppell, TX
    Former Employee - Program Manager in Coppell, TX

    I worked at Avaya full-time (more than 10 years)

    Pros

    Working from home was great. Training was available but you never had time to do it.

    Cons

    The hours of work are quite long as in many other companies in the IT implementation world.

    Advice to ManagementAdvice

    Major Work-life imbalance . We had a word called "Workacation" meaning working on your vacation was a normal thing

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Cons outweigh Pros, best to look elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Billerica, MA
    Former Employee - Program Manager in Billerica, MA

    I worked at Avaya full-time (more than 3 years)

    Pros

    This company has the products and employees to be a force in the telecom space. My hope is they change or sell.

    Cons

    narrow vision at mid-level and poor internal communication. Business strategy at top level doesn't cascade down. poor management. No training or education budget, so employees aren't encouraged to seek growth. Not a healthy work environment.

    Advice to ManagementAdvice

    Practice what you preach, actually listen to customers' concerns and deliver solutions. Respect your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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