Avaya

  www.avaya.com
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Avaya Reviews

Updated August 19, 2014
Updated August 19, 2014
965 Reviews

2.9
965 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
547 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 62 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 53 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work / life balance is often discussed but not practiced (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay, can be much better !

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexibility to work from anywhere, potential to learn.

    Cons

    Too many meetings, everyone is your manager. Unrealistic deadlines..

    Advice to ManagementAdvice

    Let employees work and give them some breathing space.

  2.  

    Long term career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MTS-III  in  Santa Clara, CA
    Former Employee - MTS-III in Santa Clara, CA

    Pros

    Reasonable pay and benefits, work from home flexibility

    Cons

    No clear startegy and direction

    Advice to ManagementAdvice

    Too many levels of management make the employees feel disconnected

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Revenue is declining every quarter as the company implodes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    None that I can see without rose color glasses

    Cons

    Just lost all vacation and floating holidays, no 401K match, no annual increase, no bonus pay, all jobs are sent offshore, no office supplies at all, what's next? Medical benefits!
    Avaya is a declining business as it's transforming to a self-service, outsourced business doing less and less for it's customers which is driving revenue downward each quarter.

    Advice to ManagementAdvice

    Here's a thought, grow the business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great place to work

    Current Employee - Sales  in  Atlanta, GA
    Current Employee - Sales in Atlanta, GA

    Pros

    The company is well known in the Contact Center market

    Cons

    The company is extremely process intensive

  6.  

    Worst Job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Well, I do get a paycheck.

    Cons

    I have never been trapped in such a negative, disrespectful and demoralizing environment in my career. It's painful. I do see people dropping here like flies. There also seems to be a plethora of finger pointing and just plain, old mean behavior. Not worth it.

    Advice to ManagementAdvice

    Stop treating experienced employees as though they are brain dead children.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great people and experience, future is a concern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Denver, CO
    Current Employee - Software Engineer in Denver, CO

    Pros

    The people are intelligent, motivated and always looking to improve. Technology is ok. Culture and morale varies from office to office, so will depend on where you work.

    Cons

    VP level and up turns over regularly so business unit direction fluctuates often with their latest whim. Routine budget cuts. Company in debt due to PE firm mismanagement

    Advice to ManagementAdvice

    Stick to a plan for more than a year. Prune the product offering by getting rid of over-lapping products, support and maintenance for these is a drain on resources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Is this company being prepared to sell off in parts?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The salary is pretty good. Work hours are generally set and you are not required to work over-time

    Cons

    Company is changing the benefits. 401K match and bonus tied to company performance and company hasn't been meeting the numbers. Company has offered early retirement packages and has lost a lot of good people to them.

    Advice to ManagementAdvice

    This is a company that looks like it is being prepared to sell off (most likely in parts). Too many jobs moved out of United States. New workers do not have the experience necessary in the telecom industry to succeed. Be honest with the employees. If you are indeed getting ready to sell off parts of the company, let the employees know. You can do that much for them at least.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Always on guard

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very good at allowing you to work remotely

    Cons

    No job security and I found pressure to be the loudest and have the most words-per-meeting.

  10.  

    Strong culture with strong people but many opportunities are wasted due to lack of investment and execution of vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distinguished Engineer  in  Westminster, CO
    Former Employee - Distinguished Engineer in Westminster, CO

    Pros

    +Company history and culture
    +Technical breadth and depth of employees
    +Flexible work hours
    +Telecommuting option
    +Employees are encouraged to innovate
    +Vacation/time off policies

    Cons

    -No career growth beyond Band 20
    -Monthly layoffs and yearly furloughs
    -Bonus plan changes too frequently/is not achievable
    -Benefits are expensive
    -No merit raises
    -Little to no employee recognition (monetary and non-monetary)
    -Change, even small change, is very slow (e.g. Turning the Titanic)

    Advice to ManagementAdvice

    +Eliminate the Band 20 cap
    +Establish a consistent bonus policy with stretch, but achievable targets
    +Stop cutting your way to success (e.g. Invest in the Future)
    +Make the company more adaptable to change through Leadership
    +Recognize employees at all levels for their contributions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Account Manager
    Former Employee - Strategic Account Manager

    Pros

    Work/Life balance- A lot of work is from home/remote, so it's easy to integrate life events into work. Good health/dental/eye benefits.

    Cons

    What I've learned most is that every step of sales is met with challenges. If you are selling into Territory, this is your best bet- strategic/globals is quite a challenge. We have so many products and different iterations within each category, that trying to find a solution that will all work together is a nightmare- and will require professional services to make it work. The technology sits on code from bell labs days- so every idea seems great, until the heavy lifting begins.

    Compensation and goals are out of whack. Your goal will likely be unachievable, which is extremely un motivating. Promises to help you may be made but aren't kept.

    there's a revolving door at the top, which makes things confusing. Each month shows a different strategy or pain point they want the field to focus on.

    Advice to ManagementAdvice

    Get younger mindset. Figure out the cloud story- because it's unclear and always changing. Beef up marketing and get in peoples faces. Maybe a tagline like- "Avaya- we're not a phone company any more". Give incentive to your sales people and they will be loyal. Don't treat them as you have over the years- that's why they leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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