Avaya

  www.avaya.com
  www.avaya.com

Avaya Reviews

Updated November 23, 2014
Updated November 23, 2014
1,012 Reviews
3.0
1,012 Reviews
Rating Trends

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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
564 Ratings

Review Highlights

Pros
  • work/life balance can be achieved if you commit to the boundaries (in 75 reviews)

  • Great technology available to work from home, although not always welcomed in some groups (in 60 reviews)


Cons
  • The senior management of company lies to everyone's face on their " Town Hall Meeting" (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Highlights

Employee Reviews

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  1.  

    Great technology company but lost in building a cohesive marketing strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Avaya full-time (more than an year)

    Pros

    Good products, excellent services, hinge installed that got better with Nortel acquisition offering a huge opportunity in the global market place.

    Cons

    Poor portfolio strategy along with mixed messaging to the installed base customers is leading to a confusion in the market place and competition has gained significant market share in a short time.

    Advice to ManagementAdvice

    Become customer centric and deliver what is good for them for not good for Avaya.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Sales Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer in Miami, FL
    Current Employee - Sales Engineer in Miami, FL

    I have been working at Avaya full-time (more than an year)

    Pros

    Love the technology and working with customers. Also, being able to work from home is a plus. Colleagues are also great. My management is fair, and I am free to exercise initiative. My management empowers me, and I like the level of control I have.

    Cons

    It isn't a 9-5 job if that is what you're looking for. You have to fight for training and teach yourself a lot. The job is not for everyone because you have so much self control and must be very self sufficient. It would be not be a position for someone who needs a lot of direction.

    Advice to ManagementAdvice

    More training opportunities would be good.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Avaya has been a great start to my career and has helped me build skills that I didn't know I was capable of acquiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Account Manager in Basking Ridge, NJ
    Current Employee - Channel Account Manager in Basking Ridge, NJ

    I have been working at Avaya full-time (less than an year)

    Pros

    The best part about Avaya is the energy and motivation that the employees bring to the company. The innovation at the company will take it to new heights! Being able to work virtually from anywhere in the world is a great flexibility. This also allows for great work/personal life balance.

    Cons

    The name of the company isn't out there like the competitors are. Marketing just needs to be more for the company for people to know who exactly Avaya is during a random conversation.

    Advice to ManagementAdvice

    Encouraging further education would only be beneficial to the company in the long run. So having reimbursement plans for that would be great.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great learning & experience but difficult place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in Santa Clara, CA
    Current Employee - Senior Product Manager in Santa Clara, CA

    I have been working at Avaya full-time (more than 3 years)

    Pros

    Avaya is a great place to get exposed to the business world - it has a huge customer based and a solid array of products - both software and hardware. Its a company in transformation and there is a lot to learn in the process.
    Formidable leader in the Unified Communication space with lot of emphasis on research & technology.
    Excellent work-life balance.

    Cons

    Lot of legacy software platforms (baggage) makes execution slow.
    Too slow to move to the SaaS model - threatens its leadership position.
    Thinly spread across the globe slows down execution. Meetings at 6am in the morning to accomodate various time-zones.
    No stock options given.

    Advice to ManagementAdvice

    Make the Avaya brand "cool".
    Get a clear vision to go after the SaaS opportunity and execute with speed.
    End of Life legacy products and transition to next generation products quickly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Westminster, CO
    Current Employee - Senior Manager in Westminster, CO

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Good salary, industry leader in many segments, strong history, people really care to do the right thing

    Cons

    Executive leadership seems a bit lost. Bonuses are few, far between and not very impressive. "Do more with less" is being taken to new heights.

    Advice to ManagementAdvice

    Decide what to focus on and do it well, you don't have the resources to be everything to everybody.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Very matured company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya as an intern (less than an year)

    Pros

    Good work/life balance and nice people

    Cons

    Serves declining industry. Internal politics.

    Neutral Outlook
    No opinion of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Southfield, MI
    Former Employee - Senior Software Engineer in Southfield, MI

    I worked at Avaya full-time

    Pros

    Avaya products and solution are tops in their class and their people are intelligent with good work ethics. The salaries are good and so are the benefits.

    Cons

    The current leadership seems to be conflicted in the direction that Avaya will be going. Having much of their backbone support remotely located in non- US countries has opened up complaints from internal employees and customers because of language issues with this foreign staff.

    Advice to ManagementAdvice

    Having the backbone support located in the US makes more sense for US customers and employees. The constant repeating of information because you can not understand what the person is saying is an unreasonable burden for customers especially.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    A challenging corporate environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Marketing in Basking Ridge, NJ
    Former Employee - Director, Marketing in Basking Ridge, NJ

    I worked at Avaya full-time (more than 5 years)

    Pros

    Respectable market position if only bold enough to fully leverage it. Needs decisive actions (leadership change) to move forward. Good comraderie in the trenches

    Cons

    Increasingly challenging environment with revolving door of leadership. Mass exodus of talent over the past few years leaves the business a hollow shell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    great management, but no chance for raises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst in Washington, DC
    Former Employee - Quality Assurance Analyst in Washington, DC

    I worked at Avaya full-time (more than an year)

    Pros

    personable management
    steady work schedule
    standard vacation

    Cons

    no raises
    dwindling and already poor benefitsno raises
    dwindling and already poor benefits

    Advice to ManagementAdvice

    give raises

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Worked hard, but glad I chose to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (more than 3 years)

    Pros

    Hardworking people at the lower levels. Willingness to team and help each other out. Compensation is good. Loved the job - challenging and innovative, but the culture made it difficult to stay. Telecommuting is a plus.

    Cons

    Metrics are a good thing, but the culture to constantly change the metrics, which makes it hard to meet goals, feels like they are trying to weed the herd so management can off-shore or outsource employees. There appears to be very little appreciation for the hard work and long hours employees will work to make their career and company successful. In the end, people are made to feel like they are just a number. Work-life balance is not in the culture of this company.

    Senior-level executive management feels draconian. They seem to exert the feeling that everything that is wrong with the company should be blamed on the employees and with no fault of the leadership.

    Advice to ManagementAdvice

    Implement a decent focus to excellence for your employees. Help your employees excel by providing the necessary training, good and functioning tools. Stop instilling fear by saying things like "If you don't like the way we do things, then leave." Employees want to do a good job and feel like they accomplished good things for themselves and the company.

    Focus on where you want to be and adhere to those goals. Change is inevitable, but focus on the changes that can grow the company - not by re-spinning the wheel and expecting different results.

    Leadership should be willing to take responsibility and display competent leadership..

    Provide more focus on your customer base.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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