Avaya Reviews

Updated September 21, 2014
Updated September 21, 2014
963 Reviews
3.0
963 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
541 Ratings

Review Highlights

Pros
  • Not much to be positive about other than work/life balance (in 62 reviews)

  • Have a Good Work Life Balance,Flexible and allows Work From Home, Technically Good Company (in 53 reviews)


Cons
  • I was there 4 years and saw 4 different changes of senior management (in 44 reviews)

  • Work / life balance is often discussed but not practiced (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    They speak of great culture and ethics, while working towards a slavery model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier III Support Engineer  in  Denver, CO
    Current Employee - Tier III Support Engineer in Denver, CO

    I have been working at Avaya full-time for more than 10 years

    Pros

    Avaya seems to be fairly competitive with wages. They have a lot of intelligent people and great technology.

    Cons

    Avaya culture has changed dramatically over the last decade. A company that once went out of its way to reward loyalty and recognize their employees, now moves forward with an attitude of "It is a privilege to work for us, if you don't like what we are doing, you are free to leave." They no longer care to have conversations about what is wrong with the infrastructure or how it can be streamlined. Instead it has become a dictatorship where they continue to "take from" rather than "give to" their employees. Just as Network World was announcing that Kevin Kennedy received a fivefold pay increase, Avaya announced (without warning) that they were taking away our accrued vacation model and going to a Discretionary Time Off (DTO) model. With the new model you have to negotiate with your manager to get time off and you do NOT accumulate vacation. If they feel that the "Needs of the Business" will allow for some time off, they may grant it to you if they deem you so worthy. (but one should not expect the same amount of time off that was previously earned through tenure.) So those that have been loyal for many years, essentially lose the additional time off that they earned through hard work. They also continue to shave away at the benefits and reduce the rewards. Then they spin the announcements in an attempt to make the changes appear attractive and appropriate. If you take the time to review their strategy and the changes they have made, it is very apparent that they are slowly working their employees towards a perfect slavery model where only the masters benefit. Avaya has had many internal problems for many years and they remain unresolved. If Avaya customers had any idea just how unstable and unreliable the tools are the we use to support them, they would find it hard to sleep at night. This was once a great place to work and I was proud to be Avayan. Unfortunately those days are gone and I no longer hold the pride I once enjoyed.

    Advice to ManagementAdvice

    My team and I have gone to management many times to point out issues and help bring resolution. Unfortunately arrogance and ego prevents the upper management from having any 'take away' from the lower echelons. I have a book of documentation on issues and how they can be resolved. It has become apparent our attempts have been a waste so I will not waste more time in this venue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    It was a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support
    Former Employee - Sales Support

    I worked at Avaya full-time for more than 3 years

    Pros

    Decent salary and good people.

    Cons

    Too much turn over at the executive level. This churn created constant change and direction.

    Advice to ManagementAdvice

    Put a stake in the ground and stick too it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Few development opportunities remained in California

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Technical Staff  in  Santa Clara, CA
    Former Employee - Member of Technical Staff in Santa Clara, CA

    I worked at Avaya full-time for more than 10 years

    Pros

    Opportunity to learn/employ new technologies. Interesting/challenging work. Engaged first/second level managers and coworkers. In general, good inter-team cooperation. Worldwide, many very technically astute employees. Above average benefits.

    Cons

    Too much reliance on old-technology products, with new product development geared toward sustaining the golden goose. Management sometimes makes short-sighted decisions in quest to save a buck (e.g. fragmenting product development team to the extent that it is very difficult for globally dispersed teams to get anything done.).

    Advice to ManagementAdvice

    Reject product management bloated product feature sets that kill time-to-market. Continue townhall meetings to keep employees informed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great opportunities to make a contribution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Basking Ridge, NJ
    Current Employee - Anonymous Employee in Basking Ridge, NJ

    I have been working at Avaya full-time for more than 10 years

    Pros

    Significant opportunities to make contributions in cloud, video and contact center initiatives. Marketplace positioning improving. Great people to collaborate with

    Cons

    Culture change ongoing at Avaya as the company focuses on software and the cloud. Not everyone embracing the change at the same pace.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great internship, but company morale is not encouraging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supply Chain Manager  in  Raleigh, NC
    Current Employee - Supply Chain Manager in Raleigh, NC

    I have been working at Avaya as an intern for less than a year

    Pros

    Co-operative Colleagues, Good Salary, Fitness Studio

    Cons

    Low employee morale
    Everyone badmouths the company

    Advice to ManagementAdvice

    Do something to create confidence in your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    An amazing place to work / ahead of its time / very competitive wages - I loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Business Partner  in  Miami, FL
    Former Employee - Human Resources Business Partner in Miami, FL

    I worked at Avaya full-time for more than 3 years

    Pros

    Virtual office for almost every job. Rewards are based on results and not on time spent working. Best in class technology and people practices, three weeks vacation from the start

    Cons

    Too many meetings, not enough time

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great place to work, good career so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer  in  Atlanta, GA
    Current Employee - Sales Engineer in Atlanta, GA

    I have been working at Avaya full-time for more than 10 years

    Pros

    Strong team to work with in my geography. Hard work yields results and recognition. Can do pretty much what you want to develop your career and experience. Good immediate leadership.

    Cons

    Frequent executive changes, product roadmap changes, product management changes. Back office processes need to be fixed, everyone should be working with the same goal in mind - customer satisfaction and getting things done. Services should worry about serving the customer and las about closing their tickets and incorrect records showing no support.

    Advice to ManagementAdvice

    Fix internal processes if you really want to move this company forward. Develop easily digestible product roadmap and stick to it.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great opportunity to manage working through chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Raleigh, NC
    Former Employee - Senior Manager in Raleigh, NC

    I worked at Avaya full-time for more than 3 years

    Pros

    Benefits aren't all bad, given the flat organization, employees have fairly large levels of empowerment until it comes to getting approvals. Worked with any number of great people.

    Cons

    Executive focused on EBITDA as the sole guidepost when they have droves of talent leaving, need to fix issues like the lack of integration of the companies it has acquired and operational efficiencies.

    Advice to ManagementAdvice

    Take an introspective look at the business and fix the issues, move out of denial and amazement for the lack of process.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Everyone out for themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Avaya full-time for more than 5 years

    Pros

    Current team works closely together, with good support from first/second level management. I am empowered and expected to run with issues to resolution.

    Cons

    Dysfunctional organizations after years of cuts in employees and benefits. Crisis management is the new norm, as tier 1 through 4 support has been gutted, with overall skill levels dropping. Only through critical escalations do the right resources get applied...a vicious cycle as upskilling no longer exists.
    Accountability is almost non-existent, as everyone keeps head down for fear of showing up on the next FMP list.
    What has become plainly obvious is that long term employee investment has been sacrificed in order to support management levels above 40 (Dir). Senior executives have continued to enrich themselves through outrageous salaries and benefits while eliminating pay increases for the rest of the company. KJK himself now has a pay package exceeding $7M...well over 400% increase over the last year.

    Advice to ManagementAdvice

    You are unwilling to consider true employment advice, opting instead for whatever business/financial event will guarantee your options. All employee broadcasts are a joke, as true sentiment is ignored.
    If there was a concern for long term viability, I'd have constructive advice to give.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Okay, can be much better !

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya as a contractor for less than a year

    Pros

    Flexibility to work from anywhere, potential to learn.

    Cons

    Too many meetings, everyone is your manager. Unrealistic deadlines..

    Advice to ManagementAdvice

    Let employees work and give them some breathing space.

Worked for Avaya? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.