Avaya Reviews

Updated June 10, 2015
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2.9
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Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
8 Ratings

Pros
  • Work Life balance Promotion training (in 75 reviews)

  • work from home / remote is pretty common (in 60 reviews)

Cons
  • Short sighted senior management; VC/Owner driven (in 48 reviews)

  • Work-life balance is not in the culture of this company (in 19 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Helpful (1)

    Management focus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Avaya full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    truly mobile workforce - wherever you live you can do your job

    Cons

    Far too many changes of senor management who rip up what's been done , only to go in 12-24 months as they have only delivered unrest

    Advice to Management

    Abrupt styles don't achieve anything and build in time to deliver real sales opportunities. Reverting to type on beating up a very capable sales team isn't working


  2. Services Sales Business Development Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Manchester, England (UK)
    Former Employee - IT Consultant in Manchester, England (UK)

    I worked at Avaya full-time (More than 10 years)

    Pros

    Well paid - global leader in communications - no bias toward gender, religion or ethnicity

    Cons

    All offices southern based so employees who are not based in region have lots of travelling.

    Advice to Management

    Be consistent in company objectives and structures


  3. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great Director level leadership and strong portfolio in a challenging market allowed great traction with customers both directly and through the channel.

    Cons

    Management changes every couple of years seemed to go in cycles from a traditional sales mentality of selling to solutions and consultative....and back and forth.

    Advice to Management

    Continue praising employees for great work and giving them visibility. Stop changing the sales strategy every couple of years, start a long-term approach to selling solutions.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Client Services Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Director in London, England (UK)
    Former Employee - Client Services Director in London, England (UK)

    I worked at Avaya

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good products and services, well skilled workforce

    Cons

    very little strategic view and investment from leadership teams

    Advice to Management

    Very little team spirit or cooperation across the EMEA Senior management teams(Sales, service, infrastructure)


  6. 6months in and no regrets

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at Avaya full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is a positive change sweeping through the company and it is re-energising everyone I have met.
    Everyone I have met seems focussed on the mission and their goals. The complainers hav mostly have left the company mostly under their own volition.
    It is not a place if you want to coast along, those days have long gone.

    Cons

    Internal processes can be onerous however, there is an optimisation programme in plan which from what I hear sounds superb.

    Advice to Management

    Brand awareness...that is all.
    Avaya has some superb technology, but it seems like the best kept secret in the industry.


  7. definitely not the time of my life, pretty mundane environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Services in London, England (UK)
    Current Employee - Manager Services in London, England (UK)

    I have been working at Avaya full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    work life balance - teleworking is the norm.

    Cons

    -The company's situation means that there's increasing pressure on salaries and benefits. No bonus paid (except for sales) in three/four years.
    -Constant rounds of restructuring and redundancies.
    -No atmosphere/loose bond between employees or towards the company (purely transactional relationship).

    Advice to Management

    -Other than being good at restructuring and keeping the bottom line in check, corp leadership seems to have no clue how to grow the top line. Revenues have been in decline for the last 8 years, except when large takeovers were done. pretty dismal track record in that sense.


  8. Avaya

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some very good people scattered about, compensation looks good on paper and the benefits package is competitive; and some good technology

    Cons

    High churn level among senior leadership, inconsistent strategy and unrealistic expectations of salesforce. Difficult to actually earn comp within package.

    Advice to Management

    Pick a strategy and stick to it


  9. Great place to work with opportunities to develop.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Made to feel as part of the team from day one. Learning new things everyday with an excellent Onboarding portal. Great buddy system for gaining on the job training and shadowing.

    Cons

    New to this type of job role and so have not discovered any negative sides to the job. Challenges will be met but as long as you are willing and determined to learn you will gain valuable experience.


  10. Helpful (1)

    Contentious culture, management disconnected from employee base, great products.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Avaya full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The products are without exception really good, and do solve business problems for customers. Sales cycles have reduced, and offer better opportunity for sales associates to make quota.

    Cons

    Management, particularly top management, are quick to blame foot soldiers for problems at the company - even for issues that lower levels cannot begin to influence. Management also regularly receives bonuses, while the rank and file haven't received regular bonuses for nearly 4 years now. Continual cuts to staff (particularly to remove those who have been long-term employees) have taken many functions down to bare bones - or less - making everyone's jobs more difficult. New geographies have stretched resources further. If you are not well aligned with someone who is EC+1 you will have a harder time, no matter what your role is. Very limited opportunities for advancement, although the number of more senior staff leaving lately is opening up roles - they tend to fill from the outside. A Cisco pedigree seems almost essential for success.

    Advice to Management

    Encourage more worklife balance. Lead by example.


  11. Good team of hard working people, great products but up against it with Debt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance in Guildford, England (UK)
    Current Employee - Quality Assurance in Guildford, England (UK)

    I have been working at Avaya full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fair salary, good benfits, reward effort,

    Cons

    Debt and the uncertanity that comes with it

    Advice to Management

    Quality not quantity, and lets listen more to our customers



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