Avaya Reviews

Updated January 28, 2015
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3.1
13 Reviews
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
596 Ratings

13 Employee Reviews

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  1. Client Services Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Director in London, England (UK)
    Former Employee - Client Services Director in London, England (UK)

    I worked at Avaya

    Pros

    good products and services, well skilled workforce

    Cons

    very little strategic view and investment from leadership teams

    Advice to ManagementAdvice

    Very little team spirit or cooperation across the EMEA Senior management teams(Sales, service, infrastructure)

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 6months in and no regrets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at Avaya full-time (less than a year)

    Pros

    There is a positive change sweeping through the company and it is re-energising everyone I have met.
    Everyone I have met seems focussed on the mission and their goals. The complainers hav mostly have left the company mostly under their own volition.
    It is not a place if you want to coast along, those days have long gone.

    Cons

    Internal processes can be onerous however, there is an optimisation programme in plan which from what I hear sounds superb.

    Advice to ManagementAdvice

    Brand awareness...that is all.
    Avaya has some superb technology, but it seems like the best kept secret in the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  3. definitely not the time of my life, pretty mundane environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Services in London, England (UK)
    Current Employee - Manager Services in London, England (UK)

    I have been working at Avaya full-time (more than 8 years)

    Pros

    work life balance - teleworking is the norm.

    Cons

    -The company's situation means that there's increasing pressure on salaries and benefits. No bonus paid (except for sales) in three/four years.
    -Constant rounds of restructuring and redundancies.
    -No atmosphere/loose bond between employees or towards the company (purely transactional relationship).

    Advice to ManagementAdvice

    -Other than being good at restructuring and keeping the bottom line in check, corp leadership seems to have no clue how to grow the top line. Revenues have been in decline for the last 8 years, except when large takeovers were done. pretty dismal track record in that sense.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Avaya

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time

    Pros

    Some very good people scattered about, compensation looks good on paper and the benefits package is competitive; and some good technology

    Cons

    High churn level among senior leadership, inconsistent strategy and unrealistic expectations of salesforce. Difficult to actually earn comp within package.

    Advice to ManagementAdvice

    Pick a strategy and stick to it

    Doesn't Recommend
    Neutral Outlook
  6. Great place to work with opportunities to develop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time (less than a year)

    Pros

    Made to feel as part of the team from day one. Learning new things everyday with an excellent Onboarding portal. Great buddy system for gaining on the job training and shadowing.

    Cons

    New to this type of job role and so have not discovered any negative sides to the job. Challenges will be met but as long as you are willing and determined to learn you will gain valuable experience.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Contentious culture, management disconnected from employee base, great products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Avaya full-time (more than 3 years)

    Pros

    The products are without exception really good, and do solve business problems for customers. Sales cycles have reduced, and offer better opportunity for sales associates to make quota.

    Cons

    Management, particularly top management, are quick to blame foot soldiers for problems at the company - even for issues that lower levels cannot begin to influence. Management also regularly receives bonuses, while the rank and file haven't received regular bonuses for nearly 4 years now. Continual cuts to staff (particularly to remove those who have been long-term employees) have taken many functions down to bare bones - or less - making everyone's jobs more difficult. New geographies have stretched resources further. If you are not well aligned with someone who is EC+1 you will have a harder time, no matter what your role is. Very limited opportunities for advancement, although the number of more senior staff leaving lately is opening up roles - they tend to fill from the outside. A Cisco pedigree seems almost essential for success.

    Advice to ManagementAdvice

    Encourage more worklife balance. Lead by example.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. Good team of hard working people, great products but up against it with Debt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance in Guildford, England (UK)
    Current Employee - Quality Assurance in Guildford, England (UK)

    I have been working at Avaya full-time (more than 10 years)

    Pros

    Fair salary, good benfits, reward effort,

    Cons

    Debt and the uncertanity that comes with it

    Advice to ManagementAdvice

    Quality not quantity, and lets listen more to our customers

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful

    Toxic Working Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Factory in Guildford, England (UK)
    Former Employee - Sales Factory in Guildford, England (UK)

    I worked at Avaya full-time (more than 5 years)

    Pros

    Hard working employees who are not appreciated. Great if you like corporate double speak and hearing about the share payouts/bonsuses awarded to the guys running this particular sinking ship.

    Cons

    Being taken over by a private equity firm turned this company into a toxic work environment. Waves of redundancies, while heaping increased workloads on the remaining staff. Finger pointing blame culture when things go wrong. Senior management making decisions when they don't understand the potential effects of those decisions.

    Advice to ManagementAdvice

    Given the financial situation I would say this company is a lost cause. Well done for driving this company into the ground.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Some great sales people, terrible management in the UK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Guildford, England (UK)
    Former Employee - Sales in Guildford, England (UK)

    I worked at Avaya full-time (more than 3 years)

    Pros

    Flexible working, "sometimes" allowed to get on and get the job done

    Cons

    Very poor UK management, very high turnover of sales staff, very low staff morale, absolutely zero loyalty to staff.

    Advice to ManagementAdvice

    Listen to your customers and staff; 90% of them need what is best for the company and resign immediately.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    Employees don't matter at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Manager in Guildford, England (UK)
    Current Employee - Customer Services Manager in Guildford, England (UK)

    I have been working at Avaya full-time

    Pros

    Some really good people. Some flexibility permitted. Ability to work from home sometimes. Good canteen and coffee bar. Nice building

    Cons

    Toxic working environment. Awful leadership who think they know it all and don't listen to their employees or customers. No career opportunities. Some really questionable behaviours & decisions are endorsed through lack of action by leadership

    Advice to ManagementAdvice

    Learn to run an organisation & manage people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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