Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com
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Avis Budget Group Reviews

Updated September 14, 2014
Updated September 14, 2014
459 Reviews
3.3
459 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
148 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 16 reviews)

  • It's a Union location and there is great benefits because of the Union (in 13 reviews)


Cons
  • Upper management does NOT listen or care about the workforce (in 23 reviews)

  • long hours with no overtime, bad weather means flight delays (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Informative, but crappy management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Avis Budget Group full-time for more than 10 years

    Pros

    Starting pay is good... usually 11.50 and then plus commission if you are a rental sales agent
    The "down" months where we are not too busy and get paid to just be there sometimes

    Cons

    MANAGEMENT COMMUNICATION
    Summer and being oversold on cars..... EVERY DAY!

    Advice to ManagementAdvice

    Learn to talk to your employees about how they really feel about things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK

    I worked at Avis Budget Group full-time for more than a year

    Pros

    Overtime was available. Management was fair.

    Cons

    Awful, customers, antiquated systems and programs, inadequate lighting

    Advice to ManagementAdvice

    Management was fair

    Doesn't Recommend
    Positive Outlook
  3. 2 people found this helpful  

    Disapprove

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Chicago, IL
    Current Employee - Operations Manager in Chicago, IL

    I have been working at Avis Budget Group full-time for more than 3 years

    Pros

    The only pro is the car you receive, which is still a hassle in itself

    Cons

    The infrastructure, management, union employees, general overall disparity among employees, dishonesty. It was an awful experience and constantly was facing scrutiny and condescending upper management in an environment that was nearly impossible for success. The proper tools were not provided whatsoever.

    Advice to ManagementAdvice

    Stop Lying to your employees.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    A stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    I worked at Avis Budget Group full-time for more than a year

    Pros

    The atmosphere and overall structure is very laid back and down to earth. Work is often tedious and busy but very easy to accomplish. Growth opportunities are stellar if you're willing to relocate. Benefits are good, raises are fair, and front line (operations) management team is helpful.

    Cons

    Seriously unethical business practices, cutthroat wolf pit of a sales team, pampered service agents, high exposure to weather elements, poverty level starting wages, unprofessional overall morale, questionable fiscal decisions, outdated business model, unbelievable communications gap between operations and upper management, and unreliable on their promises.

    Advice to ManagementAdvice

    Start following through on your word, improve communications, develop a training strategy, put service ahead of sales interests, and try making more sensible improvements.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Need to communicate more with everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Knoxville, TN
    Current Employee - Rental Sales Agent in Knoxville, TN

    I have been working at Avis Budget Group full-time for more than 3 years

    Pros

    Great Compensation or at least the ability to make more. Great work environment with co-workers on the same level.

    Cons

    Management has a serious lack of communication and serious problems with follow thru.

    Advice to ManagementAdvice

    Consider promoting from within when there are qualified candidates regardless of having a degree or not.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    csr2

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Avis Budget Group for less than a year

    Pros

    awesome health insurance and benefits

    Cons

    pay 8.50 and they don't appreciate what you do

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Amazing company to work for with a very strong company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compensation Analyst Intern  in  Parsippany, NJ
    Former Employee - Compensation Analyst Intern in Parsippany, NJ

    I worked at Avis Budget Group as an intern for less than a year

    Pros

    The Senior Leadership Team is very inspirational to it's employees. The Senior Team attributes the success of the company to the people of the company. There is a lot of opportunity for self improvement in this company. Amazing people to work with. People are ready to invest in you for your growth.

    Cons

    The hourly rate could have been a little more for the interns.

    Advice to ManagementAdvice

    Keep up the good work. Keep focusing on the vision of the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shuttle Driver  in  Houston, TX
    Current Employee - Shuttle Driver in Houston, TX

    I have been working at Avis Budget Group part-time for more than 5 years

    Pros

    Avis Budget is a good company to work for, they treat employees with respect. Are always having employee appreciation meals. Make you feel like you mean something to them, not just another number. Get to drive cars like the Camaro SS and trucks like the Ford F-150! And even the BMW 528i!

    Cons

    None really, other than busy Houston traffic and long hours driving.

    Advice to ManagementAdvice

    Seem to be doing a good job, keep it up!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Most of all low pay rate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rover, Service Agents, Utility Agents  in  Orlando, FL
    Current Employee - Rover, Service Agents, Utility Agents in Orlando, FL

    I have been working at Avis Budget Group full-time for less than a year

    Pros

    Don't see any possible Pro at this company/possition

    Cons

    Management, work organization, nonexistent essential working conditions .... Too many more managers than rovers and rental cars all together.

    Advice to ManagementAdvice

    Focus on Costumer Service personnel. They are the reason the whole company exists.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Shift Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager  in  Miami, FL
    Former Employee - Shift Manager in Miami, FL

    I worked at Avis Budget Group full-time for more than 5 years

    Pros

    Managers with the company have a decent benefit package to offset poor pay. The company car and insurance alone is worth quite a bit. The actual job is not difficult and the many locations around the world do offer opportunity for transfer. You will meet all types of people if you work at a busy location.

    It's a top company for rentals, if you complain you will always get a discount. You can smoke in the cars and damage them and say you didn't and you will not be questioned further, no matter what proof exist.

    They have a good fleet of cars to choose from.

    Great job for a High School Graduate or college student.

    There are a lot of employees that take pride in their jobs and their company. But, the majority hate the company and management.

    The car washes are free.
    The gas is a benefit.
    You will be able to build relationships with other professionals you meet in the course of your job. Thats by far the best benefit to a young professional.

    They rent the same cars and Budget, Payless, and Avis and their customers pay more at Avis. This is a great strategy to make more money from the same car.

    Cons

    If they make you an offer for employment with a salary, get it in writing. Treat every person you meet within management as a liar and make your own judgements. Do no favors and take no promises, treat it all like lies. This is the culture of this company. Beware of employees that have worked there a long time, they know all the tricks and they only want to work with managers that favor them. If they are friendly beware. Under no circumstance should you have any personal relationship with staff as a manger. It will backfire on you, and upper management will support the employee.

    The company does not treat employees well. They have employees working the same job for several years with no raise and no training for other positions. The managers are treated like hourly employees and micro managed when doing the job as trained. The company also does not reward managers for performing well at the location level. You have to protest for a promotion or transfer even when doing the job as trained and getting results.

    The reservation system is overbooked every day. The customers are rude! You will never have a good mix of vehicles unless managers manage the fleet properly. The fleet department does not care what you have to do to satisfy customers and neither does upper management.

    Human resources will tell you how to do your job but they will not hire good employees. They will take years to fire employees that are dead weight. You will do your job as best you can with the resources given and still gain no recognition or support.

    There is an expectation that you work 50 hours a week while being paid for 40 and that you come to work 30 minutes early and stay extra hours as a requirement.

    The police often put tracking on customer rentals and the company allows it with no notice to the customer.

    If you leave anything of value in the car, the chances of it being returned are slim, unless you complain to the corporate office.

    Customers will complain about things that have nothing to do with you as the manager but you will have to take responsibility to make the upper management happy and show that you can. And those things will be held against you when you try to get transferred or promoted and you only took ownership to improve the customer relations.

    You will manage projects and staff, and fleet and get good results and still be treated second class if you challenge management.

    Management is supposed to be challenged up and supported down! There is only penalty for doing this with ABG.

    Your coworkers will watch you do all the work and then when you complain to your manager he will tell you to make the best of it and stop complaining. On top of that you will have to manage the entire operation and upper management will have full knowledge of poor performance by other managers and you will be treated indifferently for speaking up and letting them know they are not being fair and they are not supporting getting the work done. And, if you don't demand top pay coming in, they will pay others more money and watch you suffer, until you quit.

    This is a horrible company to work for as a manager. There is a white supremacist mentality among leadership. There are no blacks or latinos in leadership positions. if there are theres only a couple that were able to do one thing well and not have to manage other aspects of the business. They have an easier path due to training programs and favoritism.

    You will have to listen to your manager make racial slurs and curse the employees you have to manage and build rapport with. That same manager will LIE to cover himself about situations that he gave poor leadership or no leadership. He will get demoted or transferred. You will get fired.

    Each experience with a company is different, in any situation you must evaluate it in the first 90 days. If anything happens that is not proper, leave. The company needs you! The corporate culture of this company is horrible.

    HR will do a good job blaming you and behind closed doors show upper management how they are making mistakes and such, but will never say to you the, manager or employee that an error was made. They will always try to make shift managers the scapegoat.

    When you bring it to attention that your fleet department is skimming money through the cleaning service you will be fired. Every one is getting a pinch except you.

    White managers are hand held and treated like fragile glass. They are trained for several weeks and given the best shifts. Blacks are trained for a few days and handed a shift. When you do a great job, they will look for flaws in your performance that do not exist. If you dare to complain you will be fired.

    Your coworkers will completely ignore all the training regarded to sensitivity, racial slurs, and proper dialog regarding women and such and if you dare report them, upper management will say you are not a team player.

    Racial slurs are common among employees and managers. If you hear it and send someone home, you can not admit it. You will have to lie because it does not cost the company money when this is done. It cost money to send an employee home. If you hold your staff to a standard of respect, upper management will be called sensitive. The first time you give the impression of disrespect, you will be questioned and reprimanded but the same standard does not exist for employees.

    If you are a woman employee, you will completely get away with not doing your job. But if you do your job well, they will hold you in the position unless you reach out to the vice president.

    If you are black, with no blemishes on your record they will hold you and try to manage you out if you want to leave or transfer.

    If you cheat customers you will get paid and as long as you do it well, no penalty or even a word will be said, even if reported by customers daily.

    Coworkers will complain about top performers and no action will be taken, the bottom line is most important. Quality of service means nothing unless it affects Regional and District managers bonuses.

    Do a great job, work hard, work smart, deliver great customer service, increase market share, increase sales averages and work extra hours, the company will change the requirements of the position and give you poor remarks when other employers call to verify your employment, or they will say they never heard of you and completely invalidate your hard work.

    This is a horrible company to work for!

    Advice to ManagementAdvice

    Remove managers from hiring and firing decisions. The process is broken and you are not treating good employees fairly. Get rid of the dead weight employees now. Stop letting them work for months and years after shift managers have identified the problems and documented them.

    Deal with your nasty employees appropriately. Your managers know who they are and have reported them to you. Demand performance from all managers all the time. Get rid of the foolish 50 hour work week. You don't pay enough and you are not getting any value for those extra 10 hours. if anything you are losing value.

    Maintain your fleet better. Check your tire pressure.
    Provide more value for your share holders.

    Stop playing tricks on former employees, they hate your company. Change the culture and that problem goes away.

    Stop spreading rumors when employees leave as to why they left! Stop spreading rumors when employees leave!

    There is no benefit to having this job. Stop telling people that it is. Be honest when you hire people. Tell them the job is horrible and compensate them according to what managers should be paid.

    Doesn't Recommend

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