Aviva

  www.aviva.com
  www.aviva.com

Aviva Reviews in United Kingdom

Updated December 10, 2014
Updated December 10, 2014
137 Reviews
3.3
137 Reviews
Rating Trends

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Approve of CEO
Aviva Group CEO Mark Wilson
Mark Wilson
26 Ratings

Review Highlights

Pros
  • Great work life balance, good employee focused approach (in 16 reviews)

  • Great people, and good opportunities to develop and travel internationally (in 8 reviews)


Cons
  • Senior management seem out of touch with the rest of the organisation (in 10 reviews)

  • Most of them are dull, not pro-active and suffering from constant changes in strategy and Top Management (in 4 reviews)

More Highlights

63 Employee Reviews Back to all reviews

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  1.  

    Moving in the right direction after restructure,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in York, England (UK)
    Current Employee - Anonymous Employee in York, England (UK)

    I have been working at Aviva full-time (more than 5 years)

    Pros

    Good career opportunities, flex work life balance

    Cons

    Quite a political organisation to work for

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    So much potential, such bad management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Service Center in York, England (UK)
    Current Employee - IT Service Center in York, England (UK)

    I have been working at Aviva full-time (more than 5 years)

    Pros

    Big company so may different roles, great benefits including great pension and shares matching schemes. Lots of great people on the ground floor.

    Cons

    What ever they say, you are just a number, a head count. No one is ever safe from redundancy or (sometimes worse) "talent moved" into a role you don't want to do or is created just to get you out of the way because its easier than sacking you (this seems to happen in management more often then you'd like to think!)
    The company has grown up very much in silos so even though there are opportunities of all shapes and sizes, your unlikely to get a shot outside of your business unit unless its a pretty ground floor role.
    The missed opportunity to bring people in from other areas with different views/experience is unreal, this leads to projects required to basically do the same thing, end up running in tandem with double the costs than if the business units just worked closer together.

    Advice to ManagementAdvice

    Take notice of your people! do you realise that other companies in York love Aviva as you train your staff well, then don't do anything with them, letting all the most talented and experienced go to benefit other companies!
    In addition, stop treating your staff like children! most of them are entirely trust worthy, so treat them as such! and those that aren't, manage them appropriately or get rid, instead of taring everyone with the same brush with knee jerk reactions that just infuriate those who work hard and go by the book.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A poorly managed, high-pressure call centre with poor pay and zero career opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Handler in Stretford, North West England, England (UK)
    Current Employee - Claims Handler in Stretford, North West England, England (UK)

    I have been working at Aviva full-time

    Pros

    None at the moment, but it was once a decent place to work.

    Cons

    No time to get your work done
    Letting your customers down because you have no time to deal with their requests
    Doing everyone else's work but your own (how is that for moral?)
    Huge case loads
    Feeling like the managers are doing you a 'favour' by granting you time off the phone
    Staying late to get things done (unpaid)
    Incompetent Business Managers who are completely out of touch with the job their staff do
    Incompetent Team Managers who do next to nothing
    Poor pay for the job we do (the work of maybe 5 different professions)
    Near impossible Pay Progression structure
    Experienced staff leaving and being replaced by temps
    Colleagues having emotional breakdowns

    Advice to ManagementAdvice

    LISTEN to your staff because NO ONE is happy. This many people cannot be wrong. Stop whipping staff who are already under huge pressure. Give us time to help our customers because it is us who have to answer to them.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Politics, Red Tape & Bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Java Developer
    Former Employee - Java Developer

    I worked at Aviva full-time

    Pros

    There are still some decent people left even after various rounds of redundancies. You do get to learn a lot because every department is under resourced

    Cons

    Threat of redundancies, muddled thinking by management, loads of red tape, not enough recognition for your efforts

    Advice to ManagementAdvice

    Have more clarity in thought, outsourcing is not a long term solution, focus on talent retention and hire good people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great work environment and team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Online Communications Manager in London, England (UK)
    Former Employee - Senior Online Communications Manager in London, England (UK)

    I worked at Aviva full-time (more than an year)

    Pros

    I worked at Aviva for almost 2 and 1/2 years and simply loved it! Our team was extremely balanced in skills and responsibilities, so our contribution was quite effective and recognisable.

    Cons

    We had a bit of a struggle with the Group team, specially when it came to highlight the regional and local needs as opposed to the global ones.

    Recommends
    Disapproves of CEO
  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aviva

    Pros

    Location, job scope, team, management

    Cons

    The work hours can be quite long

  8.  

    Great company and heritage; at last recovering, but with impaired potential, from calamitous CGU / Norwich Union merger.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in London, England (UK)
    Former Employee - Director in London, England (UK)

    I worked at Aviva full-time (more than 10 years)

    Pros

    Sincere commitment to diversity (though cliquey in parts)
    Basic pay OK / bonuses good at senior levels
    Work-life balance respected, though cuts both ways
    Friendly environment, though massive staff turnover has not helped

    Cons

    Endless reorganisations and changes of direction, overwhelmingly driven by financial considerations that often turn out to be cosmetic (e.g. extensive form in over-shooting budgeted one-off costs of restructuring, which turn out not to be one-off after all)
    Goes through the motions of meritocracy, but, with notable exceptions, through several transitions / reinventions at the top table, senior managers tend to be surrounded by their mates, and progression is difficult without fairly blatant patronage
    Too many consultants, often there for CYA purposes or because the group has fired people it actually needed

    Advice to ManagementAdvice

    Given the heritage, the present position is a travesty of the historic potential, but the present team is doing a reasonable job of putting the damaged wagon back on the rails. A pity, and stretching the limits of plausibility, that the best people for the top jobs seem to be so predominantly old AIA cronies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    good company but limited career prospects at present

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk in Norwich, England (UK)
    Current Employee - Risk in Norwich, England (UK)

    I have been working at Aviva full-time (more than 8 years)

    Pros

    Aviva is very easy to do work for, they are great in terms of work life balance, they pay well and you can sense that your contribution is valued.

    Cons

    Your face has to fit to achieve any real career progression. I joined 10 years ago and I would say the levels of loyalty in both directions do really appear to have reduced and this is no helped by some stupid decisions made at exec level over the last couple of years

    Advice to ManagementAdvice

    CEO does really seem to be turning things around not just in the markets but in the culture of the company but he is still quite new so more needs to be done. In my view if anybody can do it he seems to be the one.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Comfortable Employer

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aviva full-time (more than 8 years)

    Pros

    Good people, good values, providing a real, tangible, beneficial service to society in general and to our customers. With our new CEO and upgraded board members, we're seeing a massive over-haul of strategy, focus on customers, investors, people and a clear understanding of the direction of travel in line with techno-societal developments.

    Cons

    There remains a significant amount of old-boy politics where people have risen to positions within the company without either the necessary knowledge and talent or the capability to serve the role through gravitas and industry peer recognition. These people remain responsible for the lack of investment in staff development and hence operational inefficiencies.

    Advice to ManagementAdvice

    Review the full line management down to at least E-level to determine whether the strategic messages and initiatives are actually being embedded and gaining ground, and where this is not the case, take remedial action on those senior managers who are failing in their duty to staff, their role, their company, their customers and their investors.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Terrible place for software developers, just want code monkeys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Norwich, England (UK)
    Current Employee - Software Engineer in Norwich, England (UK)

    I have been working at Aviva full-time (more than 3 years)

    Pros

    Good hours, holidays, flexible working, that's about it.

    Cons

    No recognition for doing a good job, promotion non-existent if you want to remain technical, incompetent managers, clueless BAs, are making a travesty of agile development (almost physically painful to work on some projects), talk a good game about engineering/quality and still think it's ok to ship serious bugs in live. Run by people who've been there a long time and block anyone new from getting on. Awful legacy systems (the worst I've seen), reliant on contract/offshore staff who don't give a toss, zero training.

    Advice to ManagementAdvice

    You have people running your IT who have never been developers, and have no idea what they are doing, you cannot succeed while they are in place.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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