B.R. Guest Reviews

Updated June 29, 2015
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Steve Hanson
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6 Employee Reviews

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  1. server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager, Food and Beverage in New York, NY
    Former Employee - Operations Manager, Food and Beverage in New York, NY

    I worked at B.R. Guest

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great staff; benefits, flexibility, training, education

    Cons

    ultra corporate, sometimes too rigid, too many people on floor sometimes which influences takehome tips

    Advice to Management

    Lighten up on the rules & regs


  2. Intern

    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at B.R. Guest as an intern

    Pros

    the intern project really taught a lot, was given free range to experiment and try new things, fun company, going into the different restaurants and seeing the different brands was fun

    Cons

    Small corporate office, did not get to see how other departments operated, a lot of change was happening with the structure and top people

    Advice to Management

    add additional things to the intern program, let the interns move throughout the departments and see how each one operates


  3. worst placd to make maney

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at B.R. Guest

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    good place to have hospitality experience. Always busy with work. if you would like to have a career in hospitality industry, its the perfect company to work for.

    Cons

    Salary is bad, Management sucks

    Advice to Management

    stop exploiting employees


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  5. Staff not a valuable commodity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager, Food and Beverage in New York, NY
    Current Employee - Operations Manager, Food and Beverage in New York, NY

    I have been working at B.R. Guest full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to get experience in big, fast paced and busy New York City restaurants.

    Cons

    Training is piecemeal and informal - you have to ask the right questions and be assertive, especially if you are right out of college or new to management. Staff, from floor managers to bus boys aren't often valued beyond a schedule slot. I was with the company many years and often saw people terminated without ever being given the chance to turn it around. New managers close exclusively for as much as a year. This often means heading home at 3am or later and the compensation doesn't justify it.

    Advice to Management

    Training needs to be better structured. There were too many holes. "Thank you" and "good job" needs to be verbalized, not as an end to a weekly email. Goal setting for stepping up to the next level - a clear path to moving up in the company - needs to be laid out. People need to see the light at the end of the tunnel. Without it you'll see your valuable staff losing their drive and ultimately burning out.


  6. Helpful (1)

    Disorganized, inflexible, and sad place to work. Save your mental, and physical health.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at B.R. Guest full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Gym membership for being in operations and corp. Raises for brown nosing. Dining allowance. High turnover leaves room for growth. Lots of training in the operations side of the company.

    Cons

    HR Department is unhelpful, and often sweeps issues under the rug. Consequenses for actions are not consistent, and the company picks and chooses what it wants to do with different employees. Upper managment is not receptive to change. High turnover leaves a lot of gaps open and forces people to overwork. Employee morale is very low in corperate and in operations.

    Advice to Management

    Invest, nuture and listen to new talent instead of employees who are overpaid and have been there for years. Looking at things from a set of new eyes WILL change your company. Stop treating those who care about the company and want to grow, like trash. Lastly,


  7. Helpful (1)

    Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlantic City, NJ
    Former Employee - Manager in Atlantic City, NJ

    I worked at B.R. Guest full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some of their ideas are good and their service points are important ones to know and follow. They've done a great job focusing on what can make them stand out and be better than the rest.

    Cons

    Where do I begin? Just a toxic environment. Way too many people in charge, many of them in useless positions. Its very odd to see a popular restaurant have a high turnover in management. Most of the upper management seemed like they've never even worked in a restaurant. Some in upper management were also extremely awkward when it came to talking to people, not a good personality trait for someone dealing with the public.

    The restaurant I worked in had no GM for almost a year, we (the managers) all had to work a lot harder and take on the duties of a GM, to which we got little to no thanks and obviously no more pay. We were told they "just hadn't been able to find the right person for the job" after interviewed many people with years of experience, some over 20 years. Turns out the truth was they hadn't been able to find anyone because they were offering them very low pay and nobody with any experience would take their low offer. A bonus was given to all their restaurants GM's during christmas, since we didn't have a GM (still) but were all doing the job one, we got nothing and were given an explanation of "oh well" We suggested the right thing would be to split that bonus the was in the budget to us since we we had been doing the job of a GM. BR Guest said no. This lead to two managers leaving

    They also favor certain restaurants they have above others, I know this because I worked for the one that they felt "Wasn't their true image" meaning high end. We weren't high end but out of their 3 restaurants in the casino, we always had the highest sales and best feedback.

    The owner even promised if we were able to break a sales record on an upcoming saturday all management would be rewarded with money. That record was broken two weeks later and the owner never mentioned that reward again. I guess he thought it would be joke if we could break a sales record.

    I left there almost a year ago and none of the other managers I worked with are still there, they all left due to low pay and poor treatment. RUN FOR THE HILLS!

    Advice to Management

    Get your act together and lean that just because you think something is the right way, its not the only way. Focus on the actual guests, that seemed to not be important when I worked for them. They were more focused on making sure we memorized their BR Guest handbook to read one of 30 points each day on conference calls and making sure we CC'D the right people on e-mails.



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