B&Q

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B&Q Reviews

Updated December 15, 2014
Updated December 15, 2014
84 Reviews
3.0
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kevin O'Byrne
19 Ratings

Review Highlights

Pros
  • well paid, 20 % staff discount, bonuses available for management (in 12 reviews)

  • You have a 20% discount card which has so many regulations your scarred to use it incase of dismissal (in 7 reviews)


Cons
  • ignorance and naivety is what gets you up the ladder at B&Q (in 8 reviews)

  • No work-life balance even though they add it in the employee handbook for some reason (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great starting point for a "REAL JOB"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Showrooms Customer Adviser
    Former Employee - Showrooms Customer Adviser

    I worked at B&Q part-time (less than an year)

    Pros

    It's simple to apply, it treats even low level employees with quite a bit of respect. I was able to learn anything i wanted to about the store our systems and sales skills in general, working there for just a few mouth's opened TONS of doors for me to do other things.

    Cons

    Pay was pretty poor, don't let it become who you are. My personal manger was very hands off I felt he wasn't very productive in general and was much more worried about his future then the stores.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Supervisor on gardening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Leeds, England (UK)
    Former Employee - Supervisor in Leeds, England (UK)

    I worked at B&Q full-time (more than 3 years)

    Pros

    I really enjoyed working environment. The other members of staff and also management were very supportive and we worked well as a team.

    Cons

    Having to work weekends and late nights but I got used to it in the end. And also the wages could do with be better if you are shop floor staff.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Head Office (SSO): Good experience, but lacking organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Publishing Manager in Eastleigh, England (UK)
    Former Employee - Data Publishing Manager in Eastleigh, England (UK)

    I worked at B&Q full-time (more than 8 years)

    Pros

    Meet lots of people at the beginning of exciting careers.
    Friendly relaxed atmosphere.
    Opportunity to get experience that will kick off/enhance career - a good place to move on from.

    Cons

    Constant changing of roles/department/leadership.
    Some areas are very disorganised.
    Can be hard to progress in areas other than middle management.

    Advice to ManagementAdvice

    Stop the 'Mad Hatter's Tea Party' and get some stability.
    Recognise 'specialists' and pay them more.
    "Can do" - doesn't mean I should do what you tell me no matter how stupid.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Customer Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor in Gorebridge, Scotland (UK)
    Former Employee - Customer Advisor in Gorebridge, Scotland (UK)

    I worked at B&Q

    Pros

    Good skills learnt
    Some very nice colleges
    Generous Pay, especially on the weekends
    Good social life if desired
    Very good staff discount

    Cons

    Poor management, want treated well
    General feeling of not being welcome by some colleagues
    Terrible training, had no idea what I was doing in certain situations
    Allocated department I didn't want

    Advice to ManagementAdvice

    dont just listen to your favorite staff, be more inclusive. stop thinking about yourselves

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great company, crap store management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advisor in Dunfermline, Scotland (UK)
    Current Employee - Customer Advisor in Dunfermline, Scotland (UK)

    I have been working at B&Q part-time (more than 10 years)

    Pros

    B&Q is a very customer service reliant business. i love serving the customers, but the management don't. B&Q the company is a good company to work for with great moral values and principals. Getting to share my knowledge with the customers is the best part of my day.

    Cons

    the management teams are very insecure about there abilities, as long as you are willing to keep your head down and never ask questions then you will get along fine. However if you have some understanding and show that you are just as or more capable than them you will find your progression with in the company very difficult. ignorance and naivety is what gets you up the ladder at B&Q.

    Advice to ManagementAdvice

    While you have started a new training initiative for the management and are looking for ways to out source returns procedures, be very aware that the store management teams are more focused on there progression and will do anything to succeed, this will include breaking health and safety law and fraud. your complaints procedures are not upheld by the management structure and all grievances raised within the business are quashed and never completed within company procedures.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    You can do it if you really want to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Office in Southampton, England (UK)
    Former Employee - Head Office in Southampton, England (UK)

    I worked at B&Q full-time (more than 8 years)

    Pros

    Great career opportunities for those who want it and are prepared to work. Benefits are good with generous discount and bonus incentives based on performance. The culture is professional yet relaxed and driven yet fun

    Cons

    It's retail so be prepared to work hours when required however compared with other retailers B&Q value home life well. Head Office is in Southampton and so there are limited 'out of store' progression opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    "Great Company Lack of people skills from Management"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Expert in New Malden, England (UK)
    Former Employee - Expert in New Malden, England (UK)

    I worked at B&Q full-time (more than 3 years)

    Pros

    Staff Discount 20 percent, You get paid on time, Except overtime and extra hours and holidays always problems! The store (flagship) has had a senior manager based there for two years " Treats staff like slaves, zero people skills,has managed to avoid all complaints against this person" Infact 99 percent of staff would only speak out after they leave.

    Cons

    Work-life balance within is difficult as staff levels are low, good managers leave to better jobs, Mood Level on a scale 1 to 10 (10 being enjoy my job and great place to work) to 1 ( cannot wait to see the back of this place).
    Rated 1 to 2.

    Advice to ManagementAdvice

    For some reason which no one can understand!!!, They need to ask the staff direct which has never happened!. Get rid of the problem and watch within a month the reflection of weekly targets increase. Happy workplace encouraged turnover.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Ignored and overlooked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Replenishment (Nights) in London, England (UK)
    Current Employee - Stock Replenishment (Nights) in London, England (UK)

    I have been working at B&Q part-time (less than an year)

    Pros

    Night pay and zone allowance. Good night job to have, pay is ok

    Cons

    When management aren't bullying you they ignore you

    Advice to ManagementAdvice

    stop bullying

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Boys club at regional, divisional and store level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Mgt
    Former Employee - Senior Mgt

    I worked at B&Q (more than 10 years)

    Pros

    Good locations as large blue chip company

    Cons

    Politics, harsh environment for females mgt, policies and procedures are buffed to present right corporate image but they do not operate in workplace just for show

    Advice to ManagementAdvice

    Has to start at top. Stop fire guarding your mgt team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great people

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at B&Q (more than 10 years)

    Pros

    Great people, fun and hard working culture

    Cons

    personal growth, inability to get best out of position due to red tape

B&Q Photos

MY store in leyton

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