B&Q Reviews

Updated April 20, 2015
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2.8
94 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Kevin O'Byrne
25 Ratings

Pros
  • well paid, 20 % staff discount, bonuses available for management (in 12 reviews)

  • You have a 20% discount card which has so many regulations your scarred to use it incase of dismissal (in 7 reviews)

Cons
  • ignorance and naivety is what gets you up the ladder at B&Q (in 8 reviews)

  • No work-life balance even though they add it in the employee handbook for some reason (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Great starting point for a "REAL JOB"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Showrooms Customer Adviser
    Former Employee - Showrooms Customer Adviser

    I worked at B&Q part-time (less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's simple to apply, it treats even low level employees with quite a bit of respect. I was able to learn anything i wanted to about the store our systems and sales skills in general, working there for just a few mouth's opened TONS of doors for me to do other things.

    Cons

    Pay was pretty poor, don't let it become who you are. My personal manger was very hands off I felt he wasn't very productive in general and was much more worried about his future then the stores.

  2. Love the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deputy Manager in Manchester, England (UK)
    Current Employee - Deputy Manager in Manchester, England (UK)

    I have been working at B&Q full-time (more than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great team hands on and fun

    Cons

    Losing focus of where we need to be

  3. trading manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at B&Q full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    good salary, good team structure at the level I was everyone helping each other.good conditions to work in. good health and safety.

    Cons

    Too many people promoted for talking a job rather than doing a job. poor higher management who duck descions. little support at coalface from above. very political. friends and mates given best job roles

    Advice to Management

    support your junior managers and look at who does what rather than playing polotics. Support do not keep using the big stick.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at B&Q

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    everyone is friendly
    If you're a student they are lenient with shifts if you need to study and have finals etc
    Pay is good

    Cons

    although it is a DIY store most customers don't know how to or want to do it themselves
    Standing all day on checkouts

    Advice to Management

    Don't treat employees like peasants

  6. Great company, great management and staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Assistant in London, England (UK)
    Current Employee - Retail Assistant in London, England (UK)

    I have been working at B&Q

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great management and leadership, easy itnerview

    Cons

    Poor salary, long assessment centre

    Advice to Management

    N/A

  7. wonderfull forward going.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transport Manager in Leicester, England (UK)
    Former Employee - Transport Manager in Leicester, England (UK)

    I worked at B&Q full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    help each other for best results.

    Cons

    just get the your work done.

    Advice to Management

    allways on improving

  8. Part-time worker - Enjoyed working for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Ipswich, England (UK)
    Former Employee - Customer Service Advisor in Ipswich, England (UK)

    I worked at B&Q part-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1.5x hourly rate for Sunday work, lots of overtime offered, fun environment to work in, opportunities for training to increase your value to the firm such as timber saw training, forklift licence etc. Good bunch of people to work with too!

    Cons

    Staffroom wasn't the best compared to other retail firms,

  9. No equal opportunities terrible if you have a learning disability no help or extra training they just fire u !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor in Eltham, England (UK)
    Former Employee - Customer Advisor in Eltham, England (UK)

    I worked at B&Q part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None did not give me a chance I have asperges

    Cons

    Not enough training left on your own after 2 weeks in a trade with no training no manager

    Advice to Management

    Should be given leaflets on asperges and autism so they understand more rather than just firing because you do 1 thing wrong

  10. A lot worse places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in Preston, North West England, England (UK)
    Current Employee - Customer Service Assistant in Preston, North West England, England (UK)

    I have been working at B&Q

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Can have a laugh and not forced to do much

    Cons

    Uniform, and hard to progress up the ladder

    Advice to Management

    reward staff with something other than haribo

  11. It just KEEPS GETTING WORSE!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advisor in Dublin, Dublin (Ireland)
    Current Employee - Customer Advisor in Dublin, Dublin (Ireland)

    I have been working at B&Q part-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay (but wages now frozen for 3 years and seasonal bonuses unilaterally removed, equivalent to 6% pay cut).
    Good camaraderie among staff.

    Cons

    Terrible middle and lower management, with totally unrealistic expectations of what can be achieved with minimal staffing levels. Little or no support, faulty equipment, training inadequate in most departments. Discriminatory policy in allocating men to heavy-lifting jobs and women on tills and light duties. Communications very poor and lack of complaint resolution structures in place for high-end purchases.

    I have seen the company slide downhill since 2007 with staffing levels slashed yet management seem to think that the day to day operation of the store to their precious standards can be maintained by badly-trained, over-worked, underpaid floor staff. My job now consists of tasking all day to keep the store manager happy leaving virtually no time for customer engagement. It is difficult to take breaks and managers often make no provision for you to take any lunch. Department managers seem unable to sort out rotas, leaving sections of the shop with no staff. Stock control and pricing blunders go by unnoticed whilst store managers nit-pick over supposed health & safety infringements. I've been called to help customers on the opposite end of the shop 15 seconds after being called to cut timber. It's farcical and incredibly frustrating.

    Issues have been raised with various store and line managers for at least 6 or 7 years with no genuine attempt at resolution. All tjry care about is making it appear to visiting regional managers or directors that all is well, when most stores are rotten to the core.

    We regularly hear the same excuses and claims that they understand the difficulties faced by floor staff: they clearly DO NOT, because we are still being asked to do more job-roles and more work for less pay and with hours that cripple any chance of family life or existence outside of the job. Favourites are rewarded and promoted (the latest farce is to recognise staff for giving out My Customer Experience leaflets despite the fact that the staff members simply refer customers to colleagues who ACTUALLY KNOW SOMETHING). So those who end up doing the heavy-lifting are put under major pressure by absentee managers with lists of tasks and are generally pulled around the shop like yoyos all day long only to be made to feel totally unappreciated and as though they are not doing their job. Add to this the fact that it is nearly impossible to get off the floor on time at shift end and you have to wonder how this company has the gall to ask why morale is bad.

    It isn't bad, it is NON-EXISTENT.

    Advice to Management

    Stop giving your reliable staff the usual lists and lists of tasks to complete when there are insufficient staffing levels to even serve customers.

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MY store in leyton

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