BAO Reviews

Updated May 24, 2015
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2.8
69 Reviews
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Recommend to a friend
Approve of CEO
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James Higgins
40 Ratings

Pros
  • Pretty amazing considering that this is still family owned and started in house then expanded to what it is today (in 3 reviews)

  • Great people, everyone wants to succeed, and the individuals who work here are all driven to succeed, if you aren't, you'll stand out (in 3 reviews)

Cons
  • There is a super high turnover, and the cubicles around you are revolving doors (in 3 reviews)

  • Company took regimented approach and lost its "mom and pop" flavor that made it a special place to work (in 2 reviews)

More Pros and Cons

69 Employee Reviews

Sort: Popular Rating Date
  1. Great Place for Hard Working People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Andover, MA
    Current Employee - Anonymous Employee in Andover, MA

    I have been working at BAO full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quality Life Balance 40 hours a week, Good Process, Promotes from Within, BAO Academy and other training is impressive, Training and Development is well staffed, Great place for sales training, if you work hard and do well future opportunities will abound, You get 3 years of sales training in less than 1 year, Support staff is strong that allows you to concentrate on doing you job. Watched my co-workers get promoted who deserved it. Small company culture feel with larger company structure, support, and training.

    Cons

    No place to hide if you do not want to work, Thorough Interview Process that makes sure you are right for the job so you can't just bs your way into the company. You can't just skate through, Not a place for people who wants their hands held. Great diversity in age and experience in all departments

    Advice to Management

    Maintain financial stability, keep strong benefits, continue to develop the people who work hard and produce, ignore and terminate the whiners and complainers. They are not going to make it anyway and will never be happy

  2. Helpful (3)

    A boiler room that is toxic to one's sanity

    Former Employee - Inside Sales Representative in Andover, MA
    Former Employee - Inside Sales Representative in Andover, MA

    I worked at BAO full-time (Less than a year)

    Pros

    The manager I had was likable, helpful and supportive of my efforts. Unfortunately, that person had to dance to upper management's beat which was a whole different story.

    Cons

    My comments are going to shadow many of the comments you read about BAO and it's no coincidence. To begin with, there is no room to be a self starter at BAO. The routine is extremely regimented and if you veer off course or try to think outside the box, you are chastised. Some of the top brass will walk the floor and literally scream at you at the top of their lungs if they see you out of your seat or without your headset on. Much of the material one gets to call on, is recycled trash that has already been cherry picked. That said, BAO does not have enough fresh material to go around and should consider a reduction in the number of sales reps. through attrition. This could happen in very quick order as there are an average of 2-3 people per week who are fired or who quit.

    Advice to Management

    Do NOT tell new employees to ignore the reviews on Glassdoor and other sites. One senior person from BAO misinformed my training class that only a few disgruntled employees and ex-employees have written such reviews. Given the fact that several dozen reviews have been written about BAO on this site, the majority of which are extremely negative, I would beg to differ. Hopefully, prospective employees will have a chance to see these reviews before they accept an offer. Unfortunately, I was not so lucky.

  3. Helpful (2)

    Toxic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at BAO full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The opportunity to learn basic sales skills and be exposed to a wide variety of hi-tech clients' solutions and services.

    Cons

    Very toxic environment - bullying, unethical, high pressure that results in bad behavior at all levels. Have witnessed employees being berated, sworn at, yelled at. Don't ever think of saying anything bad about "the family". Quantity trumps quality which explains clients not sticking around for very long. They will just about hire anyone for the ISR position - Do you have a pulse? Have you ever used a computer? I am sure that actual professional sales people with a basic level of business acumen sit at their desks thinking, "where am I working?"

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  5. Great place to work - excellent, supportive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Andover, MA
    Current Employee - Inside Sales Representative in Andover, MA

    I have been working at BAO

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work environment; caring management; opportunity; incentives; benefits; pay

    Cons

    It's sales so you need to daily keep your head in the game and your emotions in check.

  6. Helpful (1)

    sisr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SISR in Phoenix, AZ
    Former Employee - SISR in Phoenix, AZ

    I worked at BAO full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Learned lead generation skills nice coworkers

    Cons

    Oppressive mgmt micro mgmt abound

    Advice to Management

    None

  7. Helpful (3)

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative

    I worked at BAO full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the other ISRs are great to work with.

    Cons

    Favoritism is rampant and management doesn't even try to hide it. They try to tell you it doesn't matter who you are calling for but the reality is that your lists will make or break you. There are so many things out of your control yet you are held solely responsible for not performing to their expectations. You can ask for help over and over and never get it. I watched really great people with stellar sales backgrounds get belittled and micromanaged to death. It's really a horrible work environment. Unless you are one of the chosen few (and I want to emphasize FEW) all the stuff they tell you in training means absolutely nothing because you will never, ever get the lists you need to succeed. If you enjoy having every bit of your self confidence and self esteem destroyed, losing sleep over things completely out of your control, and having the constant threat of losing your job hanging over your head then this would be a perfect job for you!

    Advice to Management

    Make list distribution fair. Quit micromanaging. Quit threatening people with their jobs. Or just fire all the current management and hire managers from within. The best managers you have used to ISRs for BAO.

  8. Helpful (1)

    Inside Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BAO full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Starting salary plus commission is decent. Frankly, the management are nice people, and helpful for the most part. The emphasis here is on the word most! Even the long term employees are nice and helpful. The focus is performance contribution to the team, and associated metrics.

    Cons

    The company over sells and misrepresents their ability to set appointments for high tech companies like IBM. The employees are given aliases to use on the phone instead of using their real names. Expectations of new employee performance are unrealistically high, and the reps are responsible for a ridiculous amount of administrative, followup tasks associated with setting the appointments. BAO is always hiring; basically having a revolving door.

    Advice to Management

    Be real and lower the task workload associated with setting appointments at least for the first six months.

  9. Helpful (1)

    Good people, not so good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Andover, MA
    Former Employee - Inside Sales Representative in Andover, MA

    I worked at BAO full-time (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    There really are some good people that work for this company. I was there for just under a year and I met some great people, made some friends. I can't say I feel like my sales skills improved that much...or not as much as some said they would. Schedule is great if you're coming from a sales background that asks for longs days. Looks good on a resume. SOME people here make very good money...but they are the minority.

    Cons

    There were a lot of cons for me. The biggest was the fact that they don't even try to hide the fact that you need to ask for good clients. Without naming company names, some people are trying to sell for HUGE names in the IT world...others are trying to sell for up and comers who no one has heard of. Supervisors will tell you that you need to be nice to, or even ask for one client from the people who dish out the work. Preferential treatment and brown-nosing are a part of life in almost any job...but I've never worked at a place where it's so prevalent and out in the open.

    Advice to Management

    I don't really know what I would say to management because, with the amount of ISR's there are, you can't pay close attention to every single one. That said, I do think a lot of great sales people get mowed down by the first few clients they're handed. The training time in the classroom was almost unnecessary to me. Maybe that's just how I learn, but I'd much rather spend time working with a trainer on how to do the actual job.

  10. Helpful (1)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BAO full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Coworkers were fun to work with

    Cons

    Management is awful to work for

    Advice to Management

    Quit

  11. An Experience Worth Having

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Andover, MA
    Former Employee - Inside Sales Representative in Andover, MA

    I worked at BAO full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    * Great training and development program
    * Very well-organized and efficient as a company
    * Engaging corporate culture
    * A dynamic & fast-paced environment, so time flies at work
    * High tech clients and hot marketplace technology
    * Opportunities for personal growth

    Cons

    * Base compensation is extremely low for professionals with experience
    * Benefits were rather expensive because it's a private company
    * Revolving door turnover
    * Politics, Politics, Politics

    Advice to Management

    * Don't make promises you don't intend to keep
    * Be a part of the solution, not the problem
    * More individual strength-based activities would be a welcome change
    * Big picture transparency was appreciated to curb the rumor mill
    * Your subordinates will trust you if you don't destroy their trust


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