BB&T Insurance Services Reviews

Pros

Benefits, Leadership of management, Fully commissioned, Financial support and tools are the best available. respect of carriers, fear of competitors, our defined benefit pension plan

Cons

BB&T Insurance is a lean organization. They get the most out of an employee they can. At some times the support level is too lean to help with

Advice to Senior Management

Reward the great producers and can the poor ones. Add support level earlier to the producers that show that they are constantly producing and meeting their goals.

Pros

Benefits are good and time off is good

Cons

Poor management, bullied practices, focus on meaningless issues instead of foucs on work.

Advice to Senior Management

Get new managers

Pros

There are option for health insurance and there is a decent contribution from the company compared to other companies. Very flexible with days/time off.

Cons

Very political; favoritism is shown for wages and work assignments. Gossip is rampant and the producers will talk about you to other producers. No thank yous, just the blame game, part of your job duties are to take the blame for their mistakes. If the economy wasn't what it is, they would have one less employee. They pay you only what they feel they can get away with and you are warned always against discussing salaries. They always talk to you like you are lucky to work for them.

Advice to Senior Management

Pay based on merit to start; get rid of the employees you are paying that do almost nothing. Get rid of producers that aren't producing and stop punishing the account managers that work under them.

Pros

Great benefits, mostly a great staff to work with and a decent management team.

Cons

Office drama and politics can be overwhelming

Advice to Senior Management

Pay attention to your employees

Pros

Most of the down-trodden co-workers are loyal and supportive to one another; others are only out for number one and are looking for the first opportunity to make their exit when the economy improves. The "Life Force" program pushed by BB&T makes management feel good, and it's a great "PR" tool to flash before the stockholders. There is a decent pension program if you can live to collect.

Cons

The biggest negative of working on the insurance side of BB&T is that you still work for a BIG Bank, and they never let you forget it! The sales goals put upon the over-worked shoulders of the sales execs are unattainable in today's economy, so they have to do whatever it takes to get the business if they want to keep their jobs. The pressure is unbelievable, and it trickles downhill to those of us in the support staff. We've become little clerical machines whose fingers can't type fast enough to keep up!

Advice to Senior Management

Get into the real world and think about giving real customer service - starting with your underpaid and overworked employees. No raise or less than 2% doesn't cut it when the cost of gas and benefits go up, up, up!

Pros

Benefits, including a company-funded pension plan and decent health insurance, were two positive points for choosing this employer over some private agencies in the Richmond, VA area.

Cons

Unbelievably insane expectations of staff by upper management. Their "do more with less" strategy is sending the few good people who are left at the Richmond office over the edge to need their health benefits sooner than later!

Advice to Senior Management

To Management: Roll up your sleeves, dive in and help out once in a while instead of taking another week of vacation. Finish interviewing for that account manager opening and hire someone!

Pros

While owned by a bank has its drawbacks, the company is strong financially in this economic climate. Information about the company, training, etc. is easily accessible to employees, decisions made by upper management have always been shared with each local agency. The benefits package is sound and quite generous as well as providing those who try to live a healthy lifestyle a reward for doing so. Management is friendly, willing to lend an ear. The agency strives on allowing the employee to work on their own instead of being heavily managed. Each local agency has the autonomy to operate within reason to maintain their identity before being bought by BB&T.

Cons

Some (not all) of the FDIC rules are forced onto the insurance side. Sometimes management tends to look the other way instead of dealing with a personnel issue.

Advice to Senior Management

Look at and review some of the rules being enforced within the insurance side and possibly update them to make more sense and flexibility.