BB&T Reviews

Updated March 30, 2015
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3.1
608 Reviews
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BB&T Chairman & CEO Kelly S. King
Kelly S. King
383 Ratings

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 45 reviews)

Cons
  • In my specific role, there was not room for advancement (in 13 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 25 reviews)

More Pros and Cons

Employee Reviews

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  1. Good Company, Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker in Arlington, VA
    Former Employee - Relationship Banker in Arlington, VA

    I worked at BB&T full-time (more than a year)

    Pros

    The benefits are top notch and they do a really good job at training their employees. I felt prepared everyday going into work.

    Cons

    The business model is a little outdated, at least at the Branch level.

    Recommends
    Positive Outlook
  2. Amazing company, too many changes at a fast pace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Banker
    Former Employee - Branch Banker

    I worked at BB&T full-time (more than 3 years)

    Pros

    Work/Life Balance, Salary, Commission, Benefits, and flexibility

    Cons

    Updates w company and not enough time for employees to take in the changes.

    Advice to ManagementAdvice

    Hire more personnel for branches.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    Great company working to respond to a changing regulatory and competitive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Banker III in Charleston, SC
    Former Employee - Branch Banker III in Charleston, SC

    I worked at BB&T full-time (more than a year)

    Pros

    -BB&T has a great culture and history of taking care of its associates. Your benefits will be good, you will not be expected to work any hours unpaid(if not exempt), and you will be treated like an individual with the ability to make intelligent decisions. In retail banking, this is not necessarily true of many large financial institutions.
    -Ample training - I received five weeks training before beginning to see clients and ongoing training after that
    - Values - BB&T is a company that actually cares about its clients. The first time I discussed a fee refund with my manager, he literally word for word asked me what I thought "Was right for the client and right for the bank". BB&T is a for profit business focused on shareholder returns, but from executive leadership on down BB&T believes that its focus in the market is helping its clients to be successful. You won't have to deal with shady consumer finance practices like retroactive interest, hidden fees, or the other sort of crazy stuff some other financial institutions do. BB&T's product offerings, while not always the cheapest, are not meant to be abusive or deceptive.
    - Room for growth - BB&T is large and diverse with many different areas(retail banking, commercial lending, insurance services, private banking, etc) to grow into. Starting your career at BB&T provides lots of opportunities to grow both upward and to transition laterally if you realize a better fit exists

    Cons

    - Market Environment - BB&T is working hard to cut costs to provide competitive returns to its shareholders. This means staffing is lighter than most associates are used to and the bank has been repeatedly reorganized to promote efficiency. This is hard on the associates, but hopefully will translate to shareholder value and a more relaxed expense focus longer term
    - Large Institution - I still happy bank with BB&T after leaving, and am exceedingly happy. However, while a larger financial institution has more width and depth of services, it is still not a small bank. Even with a customer service focus, there is less local decision making than at a small local bank with only a few dozen branches.
    - Conservative - BB&T is conservative, and very risk averse. While BB&T is currently extremely well positioned in its retail lending from a competitive standpoint, there will be deals you run into where we cannot lend because BB&T is simply to risk averse. Similarly, we will not charge prices that are likely to create long term losses on other services/products to generate short term revenue. This is great for the overall company, but may make it hard to compete with other banks willing to be more risky and short sighted.

    Advice to ManagementAdvice

    Focus on providing meaningful support to associates during these more challenging times for the bank.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Not a very progressive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T full-time (more than 5 years)

    Pros

    Competitive salaries; Balance of work/life

    Cons

    Strong focus on expense reduction; Little room for growth

    Doesn't Recommend
    Negative Outlook
  6. Okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vault Teller in Seminole, FL
    Former Employee - Vault Teller in Seminole, FL

    I worked at BB&T

    Pros

    Good benefits and work hours

    Cons

    Trust no one you work with NO matter how nice they are to you.

    Advice to ManagementAdvice

    Keep a closer eye on your employees

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. Great firm!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time (more than 8 years)

    Pros

    Support and training programs are outstanding, solid benefits, advancement opportunities are provided, mentoring programs are in place. Numerous career paths for ambitious, hard-working, innovative people.

    Cons

    consensus driven organization, decisions can take more time. Cost conservative, like most reputable financial institutions - can make expense justification more tedious.

    Advice to ManagementAdvice

    Keep lighthouse program going, continue to focus on Core Values, communicate challenges & successes in ways that are not just focussed on costs but on future benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Bb&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker in Columbia, MD
    Current Employee - Branch Banker in Columbia, MD

    I have been working at BB&T

    Pros

    Good salaries compared to other large institutions

    Cons

    Bb&t is a great conservative company that has some minor staffing issues due to budgeting

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
  9. Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Winchester, VA
    Former Employee - Teller in Winchester, VA

    I worked at BB&T

    Pros

    They have great benifits, specially health insurance and pay vacation

    Cons

    The management can be horrible. Sometimes, that only thing they care is about sales, sales.

    Advice to ManagementAdvice

    You should respect your employees more

    Recommends
    Positive Outlook
    Approves of CEO
  10. High pay - highly demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker in Addison, TX
    Current Employee - Branch Banker in Addison, TX

    I have been working at BB&T part-time (more than a year)

    Pros

    The pay was great and the benefits were nice. The place had great culture, rotating around the perfect client experience.

    Cons

    old system, constant system errors, outdated technology, cheap, pushy in credit card sales, and way too much drama for a bank. It's not an ideal work environment, and the system is extremely sensitive and error prone. Plus, they cross train their employees and set quota's that are IMPOSSIBLE to reach. The company has a great culture and atmosphere, but without updating to the current era (their system is 30 years old), they will fail.

    Advice to ManagementAdvice

    Please update your systems and set APPROPRIATE quotas for your employees. You'll end up stressing them out and they will quit. In addition, please lose the extremely republican attitude within the work place. it's not making your impression any better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. Risk Manager in Corresponding Lending

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Manager in Raleigh, NC
    Former Employee - Risk Manager in Raleigh, NC

    I worked at BB&T full-time (more than 3 years)

    Pros

    Exceptional benefits, one of the strongest financial institutions in the country, outstanding culture, many opportunities for advancement and flexibility with time off. The best bank I had ever worked for.

    Cons

    Way behind the times in IT and systems integration.

    Advice to ManagementAdvice

    Spend more on internal technology, software and on vendor technology.

    Recommends
    Positive Outlook
    Approves of CEO

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