BB&T Reviews

Updated July 30, 2015
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3.2
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BB&T Chairman & CEO Kelly S. King
Kelly S. King
413 Ratings

Pros
  • The work-life balance was sometimes hard to manage as a mother (in 31 reviews)

  • good benefits; still offering pension (in 45 reviews)

Cons
  • Little to NO room for advancement (in 13 reviews)

  • Segmentation is very messed up for the sales goals on the commercial side, which is tough to hit your goals unless you hit some wins (in 25 reviews)

More Pros and Cons

702 Employee Reviews

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  1. Helpful (1)

    BB&T'S OPPORTUNITY'S OVERRATED!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Associate in Richmond, VA
    Former Employee - Client Service Associate in Richmond, VA

    I worked at BB&T

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Co paid benefits are excellent and inexpensive, including company-funded pension plan. Vacation and holidays and adequate and comparable to other large employers.

    Cons

    Unreasonable workloads; overtime is rewarded with even more work but no overtime compensation. Management demands reduced staff keep up with "service standards" and new business, including endless meetings to discuss how to increase revenue for BB&T. After working for a year, the most raise anyone can expect as a top performer is still only 2%. Current employees work in fear of disapproval of management and are afraid to speak up and say what they think. When an employee leaves, management puts them down to remaining workers on a regular basis.

    Advice to Management

    Think less about $$ of revenue per employee and more about how to attract and retain good employees. The corporate office demands 60% of the Richmond, VA office's profits, leaving less than what is needed to properly operate and staff the branch. Middle management doesn't have the guts to speak up to upper management to try to make a difference where it could really count.


  2. Helpful (1)

    Management needs help.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Charlotte, NC
    Current Employee - Project Manager in Charlotte, NC

    I have been working at BB&T

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They have a great benefits package.

    Cons

    Management has no clue how to be leaders.

    Advice to Management

    Review you management practices in all groups.


  3. Helpful (12)

    Only work at BB&T as a last resort

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E-Business Channel Analyst in Raleigh, NC
    Former Employee - E-Business Channel Analyst in Raleigh, NC

    I worked at BB&T

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There is a decent work-life balance at BB&T. Most employees work 40 hours, with a few working more. Only the managers or super suck-ups are working more than 40 hours a week. Before there were budget cuts you could get fairly decent computer-related equipment without much of a hassle. There are supposedly 40 paid "sick and leave" days per year (in addition to vacation), but you are penalized if you take more than 6 per year. The scrutiny of this benefit depends on your manager. They have a generous 6% 401k match, but it must be invested in a BB&T fund. It is unclear what the expenses are on those funds since BB&T is not known as a low-cost fund provider.

    Cons

    The culture has been described by others as "traditional" or "conservative". Those are window dressing terms. Modern psychologists would call the culture "a fear-based culture". You must always fear and respect management, and always deliver good news or you fear being reprimanded for being a problem. BB&T does not pay market, and has great difficulty responding to market data or salary negotiations. When I was hired, there was little salary or vacation negotiation. I have heard that new candidates have tried to negotiate offers, and the offers were revoked. It would depend on which division you work in and how enlightened your manager is. Many people are under-worked, so to the fill the time they spend a lot of time gossiping or surfing the internet. Employees band together in very tight cliques. This has lessened in recent years, but this is an environment where people will exhibit coldness and other bullying behavior until you are "accepted" into their group. The standard vacation package is 10 days a year, and they require that you take 5 of those days consecutively. You are terminated if you fail to do so. The health insurance benefit has decreased remarkably in past years. I have not participated in the program since it was so poor, but as of 2009, I believe the best health plan requires a $1000 deductible. They have no concept of "ergonomics". If you need a new chair, you need to bring your own. Some managers are actually very abusive to their employees. My manager regularly screamed at me. Another high profile manager in one of the IT divisions yells at employees and calls them "f*cking idiots!" to their face. Management claims you have "flex time", but they make note of when you come and go. Working from home is frowned upon, and discouraged. Your coworkers are generally very fake and shallow. They act friendly to your face to extract information that they report back to management. They probably view it as a survival mechanism. Training is virtually non-existent, unless you are one of management's pets. Employees are not informed of promotional opportunities or positions. Management "pets" are "groomed" and "selected" for the position way in advance. Dress in the IT divisions is business casual, although you never see any other bank customers. You must update your voicemail daily to say you are in the office. You must always wear a badge and a silly nametag, and attend training on the "Perfect Client Experience". After working at BB&T for several years, your skill set will become so out-of-date that will have trouble finding a job anywhere other than Blue Cross and Blue Shield.

    Advice to Management

    It is time to hire some workplace psychologists to assess the work culture here. A "culture of fear" does not lend itself to high productivity or innovation, but to low morale. If you want the bank to move forward and be a decent place to work, you must bring in some high level people from outside the company (and preferably outside the banking industry) to run departments. Stop recycling the "good ole boys" into different high-ranking positions.


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  5. Helpful (2)

    Dissapointing

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Dalton, GA
    Current Employee - Relationship Banker in Dalton, GA

    I have been working at BB&T

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    At the time that I was there, benefits were excellent (a lot better than most places in this general area, I think). Co-workers and branch manager were overall good to work with. I had to leave work sick one time and the manager was really okay about it. She didn't get upset, threaten my job, or anything like that. At the time, it could be short handed at times so there were some overtime opportunities which always helps.

    Cons

    I don't feel that senior management really knew what employees in the branch had to deal with day to day or were even interested in learning what branch employees dealt with every day. They seemed to nit pick over things that really were not of importance and the sales goals were unrealistic. They actually expected you to make sales calls at a customer's work number if they were not at home.

    Advice to Management

    Ease up on the sales goals and expectations about cold calling. Some people will get upset and bank elsewhere if you keep having Relationship Bankers call and bug them everyday especially at their work number. Spend a few days in a branch and see what it is really like. When you do that, really listen to the employee concerns there. Good customer service for your existing customers will make them loyal to the bank not call after call at their home and business.


  6. Dallas management is terribly misaligned from overall leadership.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager/Financial Center Leader in Dallas, TX
    Current Employee - Branch Manager/Financial Center Leader in Dallas, TX

    I have been working at BB&T

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great advancement potential for banker level because managers burn out so quickly. There is great training & encouragement for sales success.

    Cons

    Extreme B of A style sales pressure without the infrastructure. When regional leadership is coming, everyone gets tense and afraid they will be written up.

    Advice to Management

    Learn what your people are doing rather than cramming down expectations will keep folks from quitting. Your expectations are B of A or Chase level, but don't forget you only have 20 branches in Dallas, not 200.


  7. Helpful (4)

    Look Elsewhere First!!!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in Fort Myers, FL
    Former Employee - Relationship Banker in Fort Myers, FL

    I worked at BB&T

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The benefits package for health was very cheap per paycheck. They do train you well for the basics of your job. Upper management (CEO level) are qualified and handle the current crisis well, so far.

    Cons

    In Florida the managers very rarely work a 40 hour work week. Any position under branch leader will be required to do alot of tele-marketing and client calling. The goals are impossible to meet unless located at the busiest of branches. They do not want smart and talented employees, rather people who are satisfied and will stay in current position. The LDP will only accept people who know other high up or who go to Wake Forest(where BB&T donated a ton of money). The training is designed to say certain lines word for word...which is robotic and out of touch. Too many cheerleaders for conference calls and not enough real work, usually overstaffed as well.

    Advice to Management

    First, hold those under you accountable. Many tellers and rb's work hard and really do care, but most managers and up do not work very hard and usually push employees to do their jobs for them, and then steal the credit when the suits come in or ask. Do not state you promote from within when I have seen 4 very smart and qualified individuals in Florida quit and find other jobs at double the pay after being denied promotions and then stepped on by their managers for applying because they well not "yes" men.


  8. Helpful (1)

    Nauseating Work Environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineering in Wilson, NC
    Former Employee - IT Engineering in Wilson, NC

    I worked at BB&T

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The customers holding up the bank are over 65 and have strong traditions. The branches are in the southeast, and they will remain in the southeast.

    Cons

    The customers holding up the bank will be dead most likely in about 20 years. In IT Engineering, everybody was left to themselves which led things to go from bad to worse. Managers were let loose in supporting disciples they clearly didn't understand such as the content of the work at hand, teamwork and more importantly good leadership. The senior managers were driving change in too many directions. The person I reported to administratively was an associate manager who acted like he was the manager of the place who tried to intimidate you, he harissed people, and he enjoyed dropping project bombs on you with unthinkable deliverables, no intros and no project representation. The probability of achieving project goals there became an inverse ratio to its desirability. Getting goals accomplished was not practical because very few could work through the processes successfully, and you could ask but could not get direction from management on how to work through them. To get anything done there, you first had to prove that you didn't really need to get it done and then at about the time you make the ends meet, somebody goes and moves the ends! There were plenty of smiles usually when things went wrong and that was only because the smiling people had somebody in mind to blame. Overall my experience left me with a solid impression that you really can blame the blamers and management for everything.

    Advice to Management

    GET OUT


  9. Helpful (1)

    A very political company with room to grow based on who you know, not what you know.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst III in Raleigh, NC
    Current Employee - Business Analyst III in Raleigh, NC

    I have been working at BB&T

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    A few good things about BB&T are: - decent benefits - some flexibility depending on who you report to - one of the few companies that offer 401k and Pension benefits

    Cons

    - extremely political - no room to climb up the corporate ladder - false implications around employee morale - expects you to give 200% but will not reward you appropriately - retention is low - consistently using the economy as a hurdle, however, the overall company is doing extremely well in the financial industry - no reward and recognition for most

    Advice to Management

    - 360 feedback/coaching would be helpful - do more for the sake of employees - stop sending false messages to employees (i.e. - saying you're going to increase employee moral and then do nothing for it)


  10. Helpful (2)

    Beware - Accept an IT job here if you're desperate

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Consultant in Raleigh, NC
    Former Employee - Systems Consultant in Raleigh, NC

    I worked at BB&T

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very good 401k plan. They match 100% up to 6% of your salary. 40 days of "sick" time broken down into specific categories - sickness in family, personal sickness, and about 30 more categories.

    Cons

    - the work environment depends on who you work for - they have this thing called "management discretion" which means whatever is in the policy manual is simply a suggestion and the managers can basically do what they want - NO training, but if you want to take courses at the local tech college go for it. Plus they won't reimburse you and you probably won't get to work in your area of study - LIMITED ability to transfer to other departments. If you're lucky enough to pass the HR established requirements, then you get to apply for 1 position every 3 months. - NO significant raises. IT's been on the 0% to1% path for several years now and you practically have to walk on water to get 1% - unlimited overtime. you are welcome to work as many hours as you can for salary with minimal comp time. Again, it all depends on which area of the company you work for, but there are more IT areas that are similar to what is described here - but there are rumors of happy employees and good managers.

    Advice to Management

    There are too many levels of management and too many divisions of IT. Upper level management needs to be stream lined. This probably would get IT on the same page.


  11. Helpful (1)

    Female-Dominated Workplace Where The Abuse Goes To The Top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative I in Lumberton, NC
    Former Employee - Collections Representative I in Lumberton, NC

    I worked at BB&T full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The starting salary was fair. Employees are pretty sedentary, not a lot of moving is required -- if that is a pro.

    Cons

    I worked in Collections. With over 300 employees in my location -- and most of them female, workplace bullying was a HUGE issue and management did not care. BB&T does NOT respect diversity. Comments were constantly being made against homosexuals. During my training a woman from HR came and spoke with us, stating that our location has had problems with that kind of thing before and it would not be tolerated. BB&T also claims to have whistleblower protection but that means nothing! I was treated very badly by management after reporting hugely offensive comments that were allowed to be made and joked about. This is a competitive, female-dominated workplace and its extremely hostile -- not worth the salary whatsoever! Collections is also based in Lumberton, NC so that has a lot to do with the environment. I had 3 bosses, each more pretentious & unprofessional than the last. I ended up quitting. The supervisors are callous, bloated and the entire workplace is a huge joke. My time is worth more.



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