BBVA Compass Reviews

Updated August 18, 2015
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3.5
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BBVA Compass President and CEO Manuel (Manolo) Sánchez
Manuel (Manolo) Sánchez
15 Ratings

Pros
  • work life balance is pretty good (in 15 reviews)

  • Great benefits, good work environment, upward movement for some (in 14 reviews)

Cons
  • No Work/Life balance if you work at a branch (in 14 reviews)

  • Complete reduction in staff while increasing of goals and responsibilities while decreasing compensation along with unreasonable sales goals (in 12 reviews)

More Pros and Cons

36 Employee Reviews

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  1. Solid Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Associate in Plano, TX
    Former Employee - Branch Associate in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BBVA Compass full-time (More than a year)

    Pros

    Loved the people I worked with at the Glen Eagles branch. Learned a lot about the banking business encouraged growth and deployed incentives.

    Cons

    I was a teller and while they weren't super high pressure to sell new products to customers, they did push it a little and require a small but reasonable quota each quarter, I believe. I feel that the pay was well under what it should have been for tellers, based on the amount of liability they have to lose their jobs by making mistakes. This happened to me after 13 months.

    Advice to Management

    Keep training great managers that care for employees and customers. I felt like part of a family there.


  2. Just a number...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Garland, TX
    Former Employee - Anonymous Employee in Garland, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at BBVA Compass full-time (More than 10 years)

    Pros

    Great benefits, great Retirement benefits

    Cons

    You are a number on a piece of paper, length of service means nothing.


  3. Sales Service Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Service Advisor in Plano, TX
    Current Employee - Sales & Service Advisor in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Entry level financial sales, no real experience needed

    Cons

    You will spend most of your time on the teller line. The attitude is sell, sell, sell...while there is little concern for the sub-par products and crappy customer support.

    Advice to Management

    Focus on service after the sale, and maintaining your current customers instead of coming up with the next shinny thing to gain market share.


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  5. Great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in DFW, TX
    Former Employee - Anonymous Employee in DFW, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BBVA Compass full-time (More than 10 years)

    Pros

    One appealing aspect in working for BBVA Compass was the support that I received from senior management. They are always looking to improve customer and employee relations by listening to the suggestions of the staff. The benefits are pretty good as well.

    Cons

    Could have better options on financial support for continued education outside the company's curriculum.


  6. A very positive experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Associate in Dallas, TX
    Former Employee - Branch Associate in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at BBVA Compass part-time (Less than a year)

    Pros

    This was my first job as a bank teller and I was very pleased with how thorough and well done the training material was. I was very fortunate to work with a great, helpful, fun group of people. I also really appreciated having insurance and paid sick leave/vacation even as a part-time employee.

    Cons

    I said that the training material was good, but what wasn't good was how disorganized my training was setup. I feel this directly reflects on the manager who, although was a very nice, knowledgeable person,they were not organized or as much of a leader as I feel a manager should be. I was not given an official trainer (my trainer had had years of banking experience and did know what they were doing in that reguard, but knew nothing about what being a training mentor entailed. I felt like I was leading my own training). Once I was finally trained and back at my own banking center, I quickly realized how lacks and preoccupied my manager really was. These qualities were positive in some ways (they certainly were not micromanaging) but it would have been nice to feel like we could count on the manager on a more consistent, day-to-day basis (they were out of the bank more often than not, or sitting behind a closed office door--even customers were upset with the manager's lack of availability. )

    Advice to Management

    Be sure that your managers are actually leading their team members in the banking center. Being out at business meetings and such to close business deals that increase your bank's profit are important, but a manager who is present and available to the staff and the customers is what should matter the most. They may be the leader but they should still feel like they are a part of the whole team.


  7. The company will take care of you in return for your performance. Overall a great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Service Advisor in Dallas, TX
    Current Employee - Sales & Service Advisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BBVA Compass full-time (More than a year)

    Pros

    Work schedule is great. Pay is competitive. Plenty of paid time off/vacation days. The company will take care of you in return for your performance. Overall a great place to work. Everyone here is extremely welcoming and helpful (very family like team).

    Cons

    The system we use is outdated and often goes down/slows down. An update to our system will make this place a perfect place to work.

    Advice to Management

    Invest into our platform system.


  8. Sales and Service Advisor I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Advisor I in Dallas, TX
    Former Employee - Sales and Service Advisor I in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BBVA Compass (Less than a year)

    Pros

    I was in a level 5 branch my manager was phenomenal. Goals weren't bad at all

    Cons

    Working on Saturdays was the biggest con. We were the only branch open on Saturdays


  9. Assistant Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BBVA Compass full-time

    Pros

    Great benefits, 401K matching, some employees were great to work with

    Cons

    Managed by fear, Unrealistic expectations, did not pay bonus

    Advice to Management

    Not have intermittent culture, lay off the politics,


  10. Great learning experience but lots of red tape and mixed messages on company culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Products Officer - Assistant Vice President in Dallas, TX
    Former Employee - Credit Products Officer - Assistant Vice President in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BBVA Compass full-time (More than a year)

    Pros

    The Bank is large enough to gain experience with complicated deal structures. Lots of resources to complete a thorough underwriting.

    Cons

    Company culture was undefined and confusing due to many mergers and acquisitions of other smaller banks during the "Great Recession". Middle managers were able to get away with treating employees however they wanted without much oversight from higher executives. Lots of turnover.

    Advice to Management

    Employees don't feel appreciated by middle level managers. Too much squeezing every last ounce of work from employees until they can't handle it anymore and leave. HR should look into why some groups have higher turnover than others. I bet you'll find a lot of it is because of bad management style my middle managers.


  11. Good Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Dallas, TX
    Former Employee - Banker in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and well recognized

    Cons

    Too much change and very few customer

    Advice to Management

    Allow bankers to go out and look for business



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