BCAA

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BCAA Reviews

Updated Jul 15, 2014
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2.0 24 reviews

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5% of employees recommend this company to a friend
24 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    BCAA

    Insurance Advisor II (Current Employee) Chilliwack, BC (Canada)

    ProsFairly decent pay, and hours.

    ConsThis is a high pressure, sales focused environment with growing turnover.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Known for not doing the right thing.

    Insurance Advisor (Former Employee)

    Pros- Ok benefits
    - Latest shift was until 6:15 pm
    - Public believe the organization does what is always right.
    - Great place to learn to learn how to put on a fake smile.
    - Cheap food at the head office cafeteria.

    Cons- Senior management receive bonuses based on revenue generated by their division. Results in senior managers pushing for sales rather then ensuring client's are looked after.

    - Non insurance selling agents have targets that are extremely high and unattainable. (Raises and promotions are based solely on these targets)

    - Insurance licensed agents, unless you are sales focused you will find working for this company much like flipping burgers at McDonald's.

    - Agent's that have insurance product knowledge or new agents that what to obtain experience will be very disappointed.

    - Sale commission structure has been changed so the days of earning the equivalent of your base salary in commissions are over.

    - Yes man mentality runs rampant in the entire organization. (Existed long before Tim Condin was CEO)

    - Coworkers love to gossip and very few are genuine people that you will remain in contact with once no longer employed.

    - Each location will have very different corporate culture as this is based on the location managers personal discretion.

    - High staff turn over and few staff truly enjoy being their except for those making the maximum salary and commissions.

    - Lack of professionalism

    Advice to Senior ManagementThere majority of managers that I interacted with lacked any sort of professionalism or the desire to address the issues mentioned in this review. Several have been with BCAA for their entire careers and believe that the organization is perfect as it is.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Disappointing & Frustrating

    Anonymous Employee (Current Employee) Burnaby, BC (Canada)

    ProsGood work-life balance, good cafeteria. There is certainly worst workplace but this company could definitely do much better.

    ConsDisconnection between what is being said and what is being done. Focus on individual professional milestones and personal brand rather that leadership, team work and process improvements.

    Advice to Senior ManagementDefinitely needs inspiring leaders out there.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Lack of respect, compassion and humanity; great place to feel undervalued and worthless

    To Fearful to Say (Former Employee) Burnaby, BC (Canada)

    ProsMBA’s lacking collaboration or inter-personal skills with no leadership or business experience are fast tracked to promotion.

    A pro was the employees but the culture is now dark and contaminated.

    ConsEmployees of 5 – 10 years plus of tenure are considered by new employees, executives and directors as sloppy seconds; who are disregarded, considered to have no opinion and add little to no value. This is a fact based categorization based on interactions and the promotions within the entire organization in the last 0 – 3 years.

    You will be sacked if you are suspected of contributing to low engagement, if you have an opinion, stand up for yourself, challenge executive team members or do not accept taking a beating over and over again; this is clearly demonstrated by the departures and changes in the Marketing area every 3 – 6 months.

    A Sales division filled with ego and God complexes, which direct versus lead and treat everyone as inferior beings who have no business acumen. A division that has clearly established by a recent promotion to a newly created role that the characteristics supported is individuals who are consistently untruthful and sacrifices another person and the reputation of that person o protect their employment and cover-up their shortcomings.

    Your area of specialty, experience and education means nothing if you want to be considered for promotion; HR professionals must desire to be marketers and marketers must strive to be CFO’s to be promotable.

    Advice to Senior ManagementExecutive management, you have been darkened by Tim, this is your chance to bring the culture and values back to BCAA; time for damage control and building of engagement by showing tenured managers they are valued and respected not hanging by a thread just waiting for the pink slip to be replaced.

    Current BCAA’ers, it took me almost 2 years to write this but as I continue to hear the BCAA stories I felt compelled to tell you that there is a great life outside of BCAA; it is filled with respect, compassion, humanity and an understanding and appreciation of the value of you as an employee and person and the skills you offer. Come join the ex-BCAA club, you will never want to turn back.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Incompetence at its best.

    Anonymous Employee (Current Employee) Burnaby, BC (Canada)

    ProsAwesome co-workers, pay & benefits are decent, good transit route.

    ConsRoad assist is a completely mis-managed joke. The management team, who all but one has no skills or management training whatsoever. Their incompetence is next to none.

    Policies change by the day depending on who occupies the managers desk.

    If you decide to work here, be prepared to train yourself and learn from mistakes. Because the lack of training will ensure you make many. You will be setup for failure. But not a problem, if you kiss butt to the right people and laugh & schmooze with the higher ups, you will have a lengthy career. Yes, a lifetime of wondering why you ever applied. But if you want to feel helpless, humiliated and stuck in a dead end job, then come on down.

    Don't forget to get your free candy bar for filling out surveys to make the company look good.

    Parking is terrible. Be prepared to pay at the meter because some people don't know how to be courteous, drivers constantly park in general staff parking, leaving their fleet truck spot vacant. Nobody else is allowed to occupy it except the driver. Unless you're a manager then you can pull that card and park anywhere, including the handicapped stall. They act like they're above the law.

    Advice to Senior ManagementCall Tim and see if he will come back and take Shirley and her awesome door posters with him.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Lost at sea

    Insurance Agent II (Former Employee)

    ProsIt was a job in an economy that has few
    Older staff members had a lot of customer service and insurance knowledge
    Members blindly loyal to BCAA
    Tim is leaving the company
    Company Branding has retained BCAA's image as a caring company.

    ConsNo clear direction of where they want to go
    To many processes
    Think their insurance products are superior so they will charge more and people will pay
    Every manager wants to have the best location in the company in terms of revenue generation
    Very little insurance advising and more focus on selling more product.
    Staff are valued on sales and generating leads
    Member benefits other than road side service are limited to maps, tour books and discounts at product partners that most people do not use.
    Expected career life 5 year and then there is no from for growth.

    Advice to Senior ManagementYour mentality that you can sell insurance at the same pace that a McDonalds sells burgers is going to lead to problems in the future, But most of you want be around that long to have to clean up the mess your making.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Mired in process and riddled with micro-management.

    Insurance Advisor, Contact Centre (Former Employee) Burnaby, BC (Canada)

    ProsBCAA gave me a great start to my insurance career. Corporate devotes a great deal of budget to training and development of employees.

    ConsFor some reason this company lacks the vision to find a strategy to retain the employees they spend so much time and money to train and develop. BCAA's corporate culture is one in which process is king and yes men (and women) are rewarded while dissenters are shunned or silenced.

    Advice to Senior ManagementThe current CEO is changing this once great company for the worse. Look for someone who not only has vision for the future of the business but is also able to harness the wealth of human resources within the organization. Most people I worked with at BCAA really wanted to do the right thing. Help them help you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Sr Management not qualified for the job

    Manager (Former Employee) Burnaby, BC (Canada)

    ProsMany good people working in the company.

    ConsNew managment keeps getting rid of good people for no good reason. Mean CEo. Most of the sr management people are not even qualified for their jobs. Why are there so many SVPs?

    Advice to Senior ManagementListen to staff and be sincere. Dump the CEO.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Management

    Anonymous Employee (Current Employee)

    ProsThe only good thing right now are the fellow employees

    ConsManagement from top to bottom are all idiots!

    Advice to Senior ManagementMy advice is to the CEO of this company stop trying to kill the morale just because you dont have any type of personality doesn't mean you have to bring this company down with you. There are a quiet a few good people who care all you are doing is make them not care you keep taking things away from us making our jobs harder than they need to be. Lower Management has no idea what they are doing but it the end it reflects upon the CEO most of the employees have not met you When Bill was running it he was always around and even if he didn't know your name he would still say hi! When he left he morale sank and its been sinking with Condom ever since wake up and smell the coffee Condom before this company goes right down the drain with all your employees! Yes you are making money but at what expense!!!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Great place to gain experience in the right role, but CEO sucks.

    Anonymous Employee (Current Employee)

    Pros-Friendly co-workers who are genuinely willing to help you. Many talented and bright people who work hard and pull their weight.
    -Great place to learn and gain experience in the right role with many interesting projects.
    -BCAA is a well-liked and reputable brand in BC.

    Cons-Career advancement is questionable as there is no clear path for promotion with many new roles being filled externally. There is no budget allowance for learning and development courses and no clear career development planning. It seems that climbing the ladder means you need to become a YES man and a brownnoser to the CEO.
    -CEO lacks visibility among employees and leads with a culture of fear and micromanagement. He demands automatic respect without realizing he needs to earn it from his employees – not a true leader and not a people person. CEO is clearly focused solely on the bottom-line and on what makes him look good rather than real Member benefit and actually engaging his employees by being visible.
    -Management deals with low employee engagement scores by witch-hunting rather than caring to understand the source of the problems and trying to fix it. Instead, problems are swept under the carpet. Employees are let go (even strong performers) for no apparent reason other than “it’s a company decision”.
    -There’s an expectation to work smarter, harder and faster but with no additional tools or resources.

    Advice to Senior ManagementEvaluate your CEO. Take care of your people. Engage your employees by actually listening and talking to them. Be visible and be transparent. Walk the talk.

    No, I would not recommend this company to a friend

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