BECU

  www.becu.org
  www.becu.org

BECU Reviews

Updated December 15, 2014
Updated December 15, 2014
44 Reviews
3.2
44 Reviews
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BECU CEO Benson Porter
Benson Porter
19 Ratings

Employee Reviews

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  1.  

    Overall a good experience, good work environment, and friendly people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Consultant in Seattle, WA
    Former Employee - Member Consultant in Seattle, WA

    I worked at BECU full-time (more than an year)

    Pros

    Good work life balance, they treat their employees very well - great benefits

    Cons

    When I left BECU it was become more and more like a bank - hard sales goals, all about the bottom line, less people-focused.

    Advice to ManagementAdvice

    Remember that you are a credit union and not a bank!

    Recommends
    Approves of CEO
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BECU

    Pros

    Hours are good no overtime

    Cons

    Pay is not competitive at all

    Advice to ManagementAdvice

    Pay more

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Sales Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Consultant in Tukwila, WA
    Former Employee - Member Consultant in Tukwila, WA

    I worked at BECU full-time (less than an year)

    Pros

    Culture is great. Everybody is positive.

    You will meet the CEO at least once. It has a small company feel.

    There are always experienced people you can trust for help. There's a general help desk you can call any time for anything and they will save you.

    Cons

    BECU is completely sales driven. BECU has changed directions in the last 10 years. Its no different than a bank, except BECU doesn't pay income taxes. You will be spoon fed if you really are helping the members, you'll have great loan dollars. Because everybody needs a loan, right here, right now. If you aren't hitting your numbers, its because you're not asking the right questions.

    You will learn to run 20+ programs at one time while going through a six step sales process with your member. It's easy to make errors with programs such as appro, so make sure your first priority is learning to run the software well.

    Every location has pretty much the same sales metrics. So stay out of grocery stores or areas known for people with bad credit. You won't be successful if you work in an area you cant hit your numbers.

    Member Consultants are expected to push loans (Often times at higher rates than banks) to members. BECU no longer will help members who receive an abnormal amount of fees due to automatic transfer errors, ect. To me, this is not what a credit union stands for. We were expected to explain to the Member that account fees are required to avoid taking a "loss" to the credit union, which is false. Its just revenue building.

    Expect extensive sales training, days where your manager sits behind you with a notepad to critique your sales technique, ridiculous amount sales metrics (20+ Dimensional Excel File), threat of job loss from managers for not meeting sales goals, despite nice employees and a positive environment overall.

    Advice to ManagementAdvice

    For district managers, why aren't sales metrics based off previous year numbers for each specific location? It's illogical to base employee performance regardless of geographic location when we all know there are creditworthy and uncreditworthy areas of WA.

    Benson needs to push harder for a revamp of BECU's software. It's expensive. It's hard on Member Consultants to learn yet another program. Yet it would make the Consultant/Member relationship smoother and would increase total loan dollars because of it.

    Clean up the verbage. We dont need Member Experience, Member Solutions, and two different Member Advantages. It literally confuses everybody. Try something that actually describes the noun (eg: Help Desk, Retail Banking, ect)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    so-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Consultant in Kent, WA
    Current Employee - Contact Center Consultant in Kent, WA

    I have been working at BECU full-time (more than an year)

    Pros

    easy going - nice coworkers - no micro management as long as you do your job - management is respectful; they dont give you that "im better than you or more important feeling"

    Cons

    no vacation time ever available
    training was not helpful - you are pretty much thrown to the wolves - however there is so much to learn not sure if it is realistic to learn in all in training anyway

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Company that begins EVERYTHING with member in mind, doing the right thing, and always improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BECU full-time (more than 5 years)

    Pros

    Fantastic benefits, member focus, employee centric, innovative, forward-thinking, safe, trusted, great values.

    Cons

    Fantastic that all employees offered free Orca train / transit card, however, connecting with vanpools is not easy. In lieu of Orca card, offer option to select a flat $ amount deposited to a Good 2 Go account to permit use of carpool lane.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    hard to adjust to the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tukwila, WA
    Former Employee - Anonymous Employee in Tukwila, WA

    I worked at BECU full-time (more than 3 years)

    Pros

    It seems like management is trying to make things more satisfying for employees but they still have a long way to go.

    Cons

    Zero growth opportunities because none of the old timers ever leave. I say change it up and give some us younger folks the opportunities

    Advice to ManagementAdvice

    Create more opportunities for professional growth from within the organization. Get rid of the dead weight.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    great company and great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Consultant
    Current Employee - Member Consultant

    I have been working at BECU full-time

    Pros

    Work is SO MUCH BETTER when you work with great people..Not only are your co-workers great, but the members we help everyday are also great. Great benefits and generous PTO.

    Cons

    As a consultant, long hours during the week if you work a Saturday shift which causes a stress in your work-life balance. Especially if you are commuting, the 9 hour work day with a lunch and a commute can easily turn into 11 or 12 hours.

    Advice to ManagementAdvice

    Hire from within and great a better bench for a consultant to get promoted. Although there are a a good handful of tenured employees, most leave because advancement seems out of reach.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    great employer, on the balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Tukwila, WA
    Current Employee - Information Technology in Tukwila, WA

    I have been working at BECU full-time (more than 10 years)

    Pros

    Great work/life balance, focus on a positive member experience, still opportunities for advancement

    Cons

    The place is becoming overrun with former bankers who are not necessarily team players

    Advice to ManagementAdvice

    You've stopped promoting from within and you are sending a message to your employees that there is no point in trying to advance within the organization because there will always be somebody else out there that has done it before and is thus more qualified. However, what that somebody else doesn't have is an understanding of the culture and the history of the organization.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Life of a member consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Consultant in Seattle, WA
    Former Employee - Member Consultant in Seattle, WA

    I worked at BECU full-time (more than an year)

    Pros

    The quarterly goals are attainable. BECU is all about their members not sales. Management encourages you take your time educating a member and not pressuring you to sale products. Great work like balance and fun place to work. The credit union is very transparent and they products that they offer their members a free.

    Cons

    Growth and pay aren't too good. If you want to really want to grow within the company get hired at the position in Kent or TFC.

    Advice to ManagementAdvice

    More growth in the company. Try to hire within.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Growing pains, High Pressure Sales Goals, Vastly Outdated Software

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Consultant
    Former Employee - Member Consultant

    I worked at BECU full-time

    Pros

    The culture is nice. Everybody is positive and its generally a fun atmosphere. It's got a small company feeling to it. You will see the CEO (Benson) around all the time.

    Cons

    Internal promotions are dangled over your head but never tangible, unless you want to be a NFC manager. The software is horrible, and cramps loan production with funding errors and IT issues every day. As a new employee, the world you see is a not-for-profit credit union that helps the community until you drink up all the company kool-aid. Then you'll hit the NFC's as a Member Consultant and see it's just a big bank that doesn't pay income tax. High loan goals, weekly meetings and performance reviews, performance stability plans up to and including termination for failure to meet loan goals. With this in mind, the pay was disappointing and not worth the effort, unless you particularly enjoy selling credit cards, auto loans, and helocs.

    Advice to ManagementAdvice

    Try to promote from within. There is some discourse between consultants and management. Forget about NPS scores. Throw away all your software and start over. Please remember an under performing NFC isn't just the responsibility of the Consultants there. Look at numbers like apps to new mbr, denied apps, total apps. Not just loan dollars. Member Advantage and AIDINC is over stressed.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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