BJ's Restaurants

  www.bjsrestaurants.com
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BJ's Restaurants Reviews

Updated August 17, 2014
Updated August 17, 2014
185 Reviews

3.2
185 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Greg Trojan
24 Ratings

Review Highlights

Pros
  • Possibility to make good money if your a closing server (in 12 reviews)

  • Flexible schedule, when working with a (literally) almost hundred other servers, easy to get a shift covered (in 10 reviews)


Cons
  • long hours, crappy clientele, high turn-over thus servers are not very good (in 9 reviews)

  • You have a script to follow and secret shoppers come in to grade you, if you don't say the right things you could be fired (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Management Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver  in  Irvine, CA
    Current Employee - Driver in Irvine, CA

    Pros

    Excellent views on how to treat both customers and employees. Management does everything they can to make everyone happy.

    Atmosphere is great, the people BJ's hires are happy to work there and hardly ever complain about having to be at work.

    Cons

    Sometimes management will go a little overboard on making everyone happy. Giving customer's free food when they really didn't need to, or not doing anything about employees that consistently call out an hour before their shift starts.

    Because of the way the computer systems work, you need a manager to do anything outside of a regular order. Sometimes management can get drowned in employees asking for assistance to get something done.

    Advice to ManagementAdvice

    Keep what you're doing, but grow a little more back-bone. Learn that sometimes it is appropriate to say no to both employees and customers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Server, Food Runner, Takeout

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Roseville, CA
    Current Employee - Server in Roseville, CA

    Pros

    good money for the hours. set your own outline for scheduling. It was my first server job and i moved up the positions to server relatively quickly. Good job for a college student, but definitely not a career.

    Cons

    not a great training program, lazy coworkers, lazy managers, management worried about sales numbers, not customer experience. Long hours sometimes if you have certain shifts. Took away auto-gratuity on large parties, screws over servers on tips.

    Advice to ManagementAdvice

    Put back on auto-gratuity for large parties. better your trainer program. Hire less lazy managers and coworkers. Managers work way too long every shift, relates to their poor performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    high volume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Bartender, Server
    Current Employee - Bartender, Server

    Pros

    fast money, easy to learn there. good environment to work in

    Cons

    High rate on management turnover. management team rarely consider employee comments

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Never any room to move up, managers take advantage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Santa Rosa, CA
    Former Employee - Server in Santa Rosa, CA

    Pros

    -Flexible schedule, when working with a (literally) almost hundred other servers, easy to get a shift covered
    -Got a lot of friends from co-workers
    -best general manager ever, he chose the second best manager I've ever had (reason for two stars not one)

    Cons

    -Uncaring co-workers
    -too many complaints all the time
    -terrible customer service reviews ALL THE TIME
    -kitchen never seems to have it together when needed
    -too many managers, promotes too much micromanaging
    -no room to improve yourself or voice your own ideas
    -company will make anyone who is able to suck up enough a manager, instead of hard working individuals who get passed up
    -lower managers (newer ones especially) think they are above the rules and are EXTREMELY hypocritical

    Advice to ManagementAdvice

    you need to start hiring people who actually care about giving people hospitable service, not just ones that care about their bottom line. Also, after a manager is placed in a position, it would be nice to have the servers, bussers, take out, and bartenders rate them before they stick around for good. sometimes, you get extreme lemons and it makes people, like me, walk out in the middle of the shift because they are being disrespectful to me in front of my teammates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    You have no life working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Lubbock, TX
    Current Employee - Server in Lubbock, TX

    Pros

    The team members are great, they're all super close and I felt like I instantly became friends with all of them. Working here has definitely given me great serving experience for future jobs. The appearance and the atmosphere of the restaurant are great. It's always upbeat and fast paced. I really like that they use HotSchedules, and the computer system is good. They have food runners on all the time which is nice. The strawberry lemonade is delicious and they are known for their pizookies!

    Cons

    Prices are expensive! You work very long, hard, busy hours here. It takes forever to complete side work and rolling silverware to leave. The managers have unrealistic expectations for you, working the heck out of you all the time. You'll have no life working here, yet the managers expect you to make this job your #1 priority. They expect you to memorize the entire menu as soon as you start, which is one of the biggest menus ever. Managers never really help out when you need them. And they aren't very understanding at all. They definitely show favoritism. You have to follow a script when talking to your customers and it's extremely annoying not to mention they get very irritated by it most times. The clientele is awful so no matter how good of service I provide customers, I will still get awful tips. The last restaurant I worked at I would always leave with over 20% tips... Here I leave with around 10%. BJ's doesn't add gratuity to huge parties so even if you have a group of 20+ people, you could possibly get nothing out of serving the table. Not to mention tip out is awful, absolutely awful!! You have to tip out to food runners, bussers, and the bar. Bussers literally do nothing; it is the servers job to clean everything off the tables and only leave cups. Bussers will even leave a stack of dishes after wiping down a table for us to pick up. Everyone is just really lazy and never helps anyone out, but always asks others to do things for them and help them. Hosts don't know how to seat people, they just fill empty tables whenever they become open. So getting triple sat is a common thing. Also the restaurant is always super hot.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Hard work and busy but good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer  in  Folsom, CA
    Former Employee - Trainer in Folsom, CA

    Pros

    Excellent food that sells itself and an expansive menu of great drinks. Always a busy and staffed with a fun outgoing team. Managers are usually very understanding and are willing to work with servers or help out. Great computer system. Good money.

    Cons

    Very busy and hard work. Training programs are implemented well in some locations but not so well in others. When implemented well, it's a great training program. However, servers are required to meet quite a few steps of service with each table which can be stressful in a busy environment. Managers are frequently under a lot of stress and tired due to long hours which can affect the whole team.

    Advice to ManagementAdvice

    Restructure class for trainers to ensure that employees are being trained properly. Work to relieve stress from managers in order to increase the quality of the work environment for whole teams. Decrease server steps or give servers more flexibility - it's too much for busy servers and often overwhelming for the guest.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Hard Work, No Team Structure, Still A Fun Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busser  in  Brea, CA
    Former Employee - Busser in Brea, CA

    Pros

    - Servers were fun to talk to and connect with
    - Managers were relaxed and very easy to talk to
    - Always something to do at work: roll silverware, clean tables, make sure there is silverware on tables, clean and organize silverware
    - Kitchen manager at my location showed passion for what he did and made sure his team, including myself was alright
    - Free food sometimes, ex: "dead" pizookie

    Cons

    - Bussers weren't a team, we all relied on self-performance and didn't act like a team
    - Bussers and servers were sketchy of each other with paying out of tips
    - Unrealistic expectation of cleaning and setting tables within two minutes
    - No regard to safety in terms of reducing stress on the body (as a busser)

    Advice to ManagementAdvice

    - Better training in terms of lift with your legs and not your back as some people. like myself, weren't taught how to lift properly
    - If you haven't done my job, don't tell me how to do it, because no matter how much you read about my job and see my work ethic, you can not criticize me unless you've done the deed
    - Better communication with bussers as a team. Show them how to be a team, one busser can not change the restaurant

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    BJ's DAYTONA UNFAIR TO SERVERS AND FOOD RUNNERS,TIP OUT,SIDEWORK SUCKS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Food Server  in  Daytona Beach, FL
    Former Employee - Food Server in Daytona Beach, FL

    Pros

    There is a twenty word minimum or else i wouldnt have written anything,other than its an easy job to get.

    Cons

    The sidework amount is insane,you will waste gas just to go to work to be cut after you set up in mornings,so opening and closing shifts as a food runner or server your screwed.
    Nobody is fair with the tip outs. Everyone from gets screwed which leads to people skimming tips and not tipping out what they should.

    Food runners shouldnt have to wait to get their tips,when their shift ends there should be a manager who correctly does the math based on the receipts for all the food run for their shift and tipped accordingly,because no waiter is going to tip a food runner the correct amount if they can just keep more money for themselves.
    Also food runners going home with TIPS is the most ludicrous system i have ever heard of in 20years in the restaurant business.

    Advice to ManagementAdvice

    Food runners shouldnt have to wait to get their tips,when their shift ends there should be a manager who correctly does the math based on the receipts for all the food run for their shift and tipped accordingly,because no waiter is going to tip a food runner the correct amount if they can just keep more money for themselves.
    Also food runners going home with TIPS is the most ludicrous system i have ever heard of in 20years in the restaurant business.
    Managers found to have sexual relations with subordinates should be fired immediatley.
    Food runners and servers with a set schedule should be given a minimum amount of hours so you dont drive to work and waste gas for no reason,if they have to be cut, they should be paid for their shift regardless since they made the effort to get ready and come into work and waste time and gas. You cannot use them as slaves to set up the kitchen then CUT them and only pay them minimum wage for 1-hour of work. Food servers who are in the top ten on "the score board" for top sales should be given choice of shifts since they are working the hardest and making the most in sales. The corporate headquarters needs to restructure the food runners going home with tips and how the servers make the food runners "wait and wait" even though your shift maybe over you get an attitude when your simply asking for your tips,we rely on them for gas and food for that evening and sometimes youmay wait an hour to get your measily $2 for food running,this should not be left up to the servers discretion it should be calulated fairly by a seperate manager assigned for this task and scheduling alone. Any manager caughts favoring an employee or having sexual relations (if two more employees can verify),that manager should be reprimanded and if found guilty of aforementioned relations they should be fired. Im surprised there hasnt been numerous lawsuits but considering how little money and the lack of medical/dental,employees couldnt afford the time nor gas to see a lawyer or this place would be out of business already.
    Stop into DAYTONA BJs and ask any employee about how the tips and food running shifts are!!

    Negative Outlook
    Disapproves of CEO
  10.  

    You can make money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Frederick, MD
    Current Employee - Server in Frederick, MD

    Pros

    Lots of training, can make money, nice restaurant, foods good. Appearance is everything. The managers actually help when there is an issue with a guest.

    Cons

    Lazy coworkers, long hours, sometimes too many rules, sometimes over staffed. The music is loud and it is hot in the restaurant. Its new so its still getting the kinks out

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    I Walked Out of this Job Because They Were Working Me Too Hard And Hassling Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Baton Rouge, LA
    Former Employee - Hostess in Baton Rouge, LA

    Pros

    The food is great, employees get meals or discounts, flexible schedule, great hours, great music.

    Cons

    Management doesn't do well with constructing a comfortable and efficient work environment. Low pay. Hard to get promoted.

    Advice to ManagementAdvice

    When you have a hard-worker, you shouldn't over look that. Work harder to make sure that your team is a good one and that the work environment is healthy and positive. Less gossip, more motivation!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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