BMC Software Reviews

Updated September 12, 2014
Updated September 12, 2014
475 Reviews
3.3
475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BMC Software Chairman and CEO Bob Beauchamp
Bob Beauchamp
324 Ratings

Review Highlights

Pros
  • Good benefits and work environment allows for appropriate work/life balance most of the time (in 42 reviews)

  • Work from home facility is available" Good food is available at canteen (in 25 reviews)


Cons
  • Bad work life balance as per my personal experience but apary from it all good :) (in 12 reviews)

  • Some groups are run like family business - senior Management is not aware of reality on the ground (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I enjoy working at BMC and have found the people, as usually, to be the driving force behind my satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BMC Software full-time for more than 10 years

    Pros

    BMC is very open to people moving into new roles, trying new things, and growing broadly and deeply. This is a huge benefit to me personally and to my ability to retain top talent.

    Cons

    BMC does not market themselves strongly in the public eye. I look forward to mentioning to people that I work at BMC and not needing to explain our business at a basic level. Broad marketing, becoming more of a household name, would be excellent.

    Advice to ManagementAdvice

    Stick with a solution focus, not only software licenses. Companies are buying to gain efficiencies, impact net income, or otherwise improve their business. Addressing the full solution set including implementation, warranty, and education as PART of selling and not after the license is sold would make all BMC organizations part of the customer success.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Account Manager role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager (Sales)
    Current Employee - Account Manager (Sales)

    I have been working at BMC Software full-time for more than 10 years

    Pros

    Culture is great and the people are great to work with. Over the years we have adapted to changes in the market place for the best of the company. Compensation is fair and the benefits are some of the best in the business.

    Cons

    This change can always lead to turnover in many areas. Those who can get through the change can prosper and can excel in there job.

    Advice to ManagementAdvice

    Makes all the products better and best of breed. Some products are better then others and we need to stick to what we are good at and stay good long term.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Depends on leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BMC Software full-time for more than 5 years

    Pros

    When there are good leaders, engagement drivers improve.

    Cons

    When there are poor leaders, they tend to bring on friends, reward eachother, & no one is held accountable.

    Advice to ManagementAdvice

    Bain should pay more attention- business is not run any differently than when BMC was publicly traded. For once, hold leaders accountable to manage expenses!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Meat grinder, good ole boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Houston, TX
    Former Employee - Director in Houston, TX

    I worked at BMC Software full-time for more than 10 years

    Pros

    compensation
    world-class co-workers
    benefits
    great offices
    opportunity to develop if you have the right leader

    Cons

    management "the emperor's new clothes" - no one has the guts to say/do what really needs to be said/done
    everyone's a VP or President
    hours
    "what have you done for me lately"
    concern for development of employees is hollow and insincere
    little to no opportunity for women in upper management

    Advice to ManagementAdvice

    consider removing the management that were at the helm when the ship went down - that in and of itself is a demotivator for those still there
    constant layoffs might be needed to reduce cost, but get rid of the real dead wood (the many do-nothing VPs with no or very small teams) and leave the actual doers alone
    adding yet another layer of management at the "president" level is not going to move the needle and sell product
    get rid of the old thinking of the "big four" - it's a whole new mainframe-less world
    your latest acquisition isn't always your new "bright and shiny can do no wrong" object

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Living in Interesting Times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead MSM SQA Engineer  in  Austin, TX
    Current Employee - Lead MSM SQA Engineer in Austin, TX

    I have been working at BMC Software full-time for more than 10 years

    Pros

    One of the great things about working at BMC is the people. Like any other workplace you have the mixture of personalities, but all in all everyone supports one another. I have found that you can make time for your family and yourself and not be treated as a slacker. Health benefits are good unless you are unable to take advantage of the HSA plan. The office has gone through a remodel and everyone that does not work from home still has an office rather than a cube farm. Training is recommended and supported as long as it does not interfere with your work and it doesn't cost BMC any additional dollars.

    Cons

    The QA organization has lost a number of people in the last year due to reductions and attrition. Management seems to think that they can just shuffle people around to take up the slack without understanding that the skill set needed to understand how to test a product thoroughly does not always easily translate to another product. Management talks about the greying of the R&D organization and how they need to address it without recognizing the knowledge they are losing because they are not acting fast enough for those retiring to pass that knowledge on. Management is also aware of the many single points of failure (staff that provides critical functions with no backup) yet make no obvious effort to address them. There is no career development in the R&D organization. Promotions are few and far between.

    Advice to ManagementAdvice

    BMC management is responsible for creating an environment that drove a number of developers and QAs to find work elsewhere. Instead of assuming they were ungrateful employees, make an effort to understand why they left and why they were not happy about leaving. The only way to improve things is to accept responsibility for that work environment and addressing the issues and concerns that came out of the exit interviews.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Slow death spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager
    Current Employee - Senior Product Manager

    I have been working at BMC Software full-time for more than 8 years

    Pros

    Pay is market competitive, remote work strongly supported,

    Cons

    Middle management receives no support and there is little evaluation of their effectiveness. Most managers struggle with understanding the product and have no experience managing people.

    The acquisition by Bain has not helped the company address its real problem which is an aging set of products. The company was recently split into five separate companies with new leadership brought in for each. This has led to a great deal of churn as old employees scrambled into newly promoted roles which they did not really have the skills to perform and new leaders have arrived that don't understand the marketspace but have had success at other 3rd Tier level organizations.

    It's hard to imagine this having a positive end for BMC. They're big 'innovation', MyIT, is being given away to stay competitive with SNOW and other SaaS players. Previous acquisitions like Bladelogic and Aeroprise (amongst many others) have delivered no real value for the company and are moving to EOL. Their flagship product Remedy OnDemand has been plagued with support issues and mis-management, customers are leaving in droves and the ones that remain are the hardest customers to support and manage. Talented employees are leaving weekly and a number are waiting for their last round of vested shares to cash out this year. Since the acquisition many employee benefits like ESPP, reserve shares and medical benefits have been dropped or cut substantially.

    Advice to ManagementAdvice

    It's time to make some significant adjustments and cut underperforming product lines, thin the middle management layers that abound and re-invest the monies been spent on a customer success function that has quadrupled year over year and spends all of its time tracking customer support tickets and instead direct that money on improving core products so they don't have as many support issues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    There are fractures in the turnaround plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at BMC Software full-time for more than 10 years

    Pros

    Good benefits. Able to work from home. Lots of good hard working people. Great place to be if you want to do the same job for many years. Pay is competitive.

    Cons

    Loosing customers right and left. SNOW is taking many long term Remedy customers each month. BMC still talking about how to put customer first, but not actually doing it. Most SaaS customers are on Force.com platform, which is not there own platform.
    Turnaround taking much longer than needed or expected. Slow to make decisions.
    Sales reps have not been paid commission in almost 6 months due to inability to figure out how to pay people. So draws have been given. This can only have a negative impact on sales moral and performance.
    There was good momentum coming out of sales kick off in Las Vegas this year but that has fallen flat. Management seems to be trying to hard to put a positive message on performance when all the workers know the truth about what is really going on.

    Advice to ManagementAdvice

    Move out some of the long time Sr. management. Pay your sales reps. Get a better SaaS strategy. Really focus on going after SNOW.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It's had its ups and downs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Developer
    Current Employee - Senior Product Developer

    I have been working at BMC Software full-time for more than 10 years

    Pros

    BMC tends to hire really talented people, and I have worked on some interesting projects over the years. Strong customer emphasis. BMC has had a strong commitment to delivering quality software and providing excellent service to the customer, and this has made it nice as an employee to not be constantly apologizing to customers for a lack of these items.

    Cons

    BMC has been cutting back on staff for 5 to 10 years now, so it gets harder and harder to keep up with new development, maintenance, and support. Raises and promotions are few and far between. Management shuffles make it like starting over at a new job every year or so. They never survey workers about manager effectiveness, so mediocre managers hang around forever and just move around. Still can't tell if going private in late 2013 was a good or bad thing for company and employees (I am sure those at top took care of themselves).

    Advice to ManagementAdvice

    Management reviews (all levels) should include a survey of the managed employees. They get promoted/rewarded/public accolades while the people they manage are terrorized and miserable. Give employees a sense that we have a future here. Give up a little of your bonus money and get some help at the bottom.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Diversity is non existent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Houston, TX
    Former Employee - Director in Houston, TX

    I worked at BMC Software full-time

    Pros

    Compensation was very good. Great future vision. Really good sales leaders. The taking over to private in my opinion was a good thing.

    Cons

    I was in cloud automation group -- it is stagnant with old timers. No women in leadership positions. Lack of women VPs is joked about with management making flippant remarks about hiring more women. Actions speak volumes -- only mid level women are brought in and as contractors only. I left because I saw little ability to advance not just because of gender but because nobody advances here. It was also sad to see the boys club mentality at the top.

    Advice to ManagementAdvice

    Keep investing in decent healthcare benefits as these kept taking hits year after year. Do not accept your managements lame excuses about why there are no women leaders.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Benefits okay but uncertainty continues about long-term employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BMC Software full-time for more than 10 years

    Pros

    The company offers good benefits and work schedules are flexible (see cons). The yearly layoffs have not stopped since going private. Many staff in the U.S. have taken a step-down in their position to retain employment with the company. Jobs continue to be offshored,

    Cons

    This is a globally staffed company with project teams scattered among multiple countries. Staff in key locations work very early or late to accomodate the varying time zones. This might benefit your personal schedule or be difficult to manage if you are not an early morning or late-night person.

    Advice to ManagementAdvice

    Bring jobs to locations that have been downsized and expand opportunities for employees that have seen their opportunities narrowed due to restructuring and offshoring.

    Recommends
    Neutral Outlook
    No opinion of CEO

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