BMC Software Reviews

Updated August 27, 2015
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BMC Software Chairman and CEO Bob Beauchamp
Bob Beauchamp
100 Ratings

Pros
  • Very good work life balance, comfort zones like WFH (in 44 reviews)

  • ability to work from home (given to ensure employees are working 24/7 (in 28 reviews)

Cons
  • work-life balance needs to be improved (in 13 reviews)

  • Middle Management doesn't appear to know what they are doing (in 10 reviews)

More Pros and Cons

196 Employee Reviews

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  1. Helpful (2)

    Marketing Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Houston, TX
    Former Employee - Marketing Manager in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at BMC Software full-time (More than 3 years)

    Pros

    Generous compensation and benefits to compensate for the Houston location. Many long term employees 15+ years. "Old Boys Network" is on the decline. Re-positioning as SaaS is key to future success.

    Cons

    Many long term employees 15+ years has some minds set in "this is the way we do things", not this is the way we SHOULD or COULD do things.


  2. Helpful (2)

    Great company but more focused on the competition than product development and process efficiency.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Professional Services Consultant in Houston, TX
    Former Employee - Senior Professional Services Consultant in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good company. Once the leader in ITSM. Great benefits for on-site employees in Houston with great campus, good perks, and one of the best training and executive briefing centers you will ever find. Remote users benefit from good salary and benefits and travel support.

    Cons

    Great company. Once the leader in ITSM. However, due to pressure from hostile investors, the company was "forced" to go private, thus forcing the elimination of hundreds of jobs. Product focus is lacking. Main product for mainframe management and workflow automation still drives the majority of revenue thus other product funding is lacking. Internal sales process is very inefficient. Sales team engaging and making promises on product without first engaging the internal product, and industry experts, as part of the sales process results in projects that are not scoped properly, have a low margin, and product functionality promises made to the customer that Delivery has to somehow fix. This is endemic in the software business but it was especially frustrating at this company.

    Advice to Management

    My advice would be to better align the industry and product experts you already have in-house (ok, maybe not now since most were let go or left after the privatization) when engaging on large and medium size deals. Your sales teams are NOT engaging to sell services, only software. Result? The customer cannot implement the product, the sold "vision" cannot be realized in the product as "promised" by the sales person, and the Delivery organization has to try to somehow clean up these contracts before the customer threatens legal action. Compensate your sales team for Services Sold!!! Then see the rise in co-developed solutions between the Sales team and Services! To the Sales Team. We in Services EXPAND your future state software sales opportunity!!! We do NOT extend the sales process! Get over that excuse! And, believe it or not, the services/industry experts that are or were) at BMC would actually "land and expand" both Services and SOFTWARE sales once onsite. The short-sightedness of most of the sales team there was pretty amazing.... All in all, a good company but you need to rebuild your apps (ITSM, ITAM, Discovery, and Knowledge Management) for the next generation and not continue to utilize decades old integration/Import-Export technology that you use today. Automate and Optimize or be left behind!


  3. Good employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at BMC Software full-time

    Pros

    I spent many years at BMC and was fortunate to have very good first-line managers. The people with whom I worked were typically hard working and friendly. Benefits, while not exceptional, were always pretty good. Good work/life balance.

    Cons

    Like any organization of size, there was frustrating red tape, and oftentimes some in upper management seemed more interested in protecting their own skin rather than making good business decisions.


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  5. Sr Commissions Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Houston, TX
    Current Employee - Senior Financial Analyst in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BMC Software (Less than a year)

    Pros

    Beautiful campus. remodeling offices. free sodas and fruit

    Cons

    zero work life balance. expected to come in early and stay late everyday

    Advice to Management

    better communication and follow through


  6. Helpful (1)

    Mediocrity rules

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at BMC Software full-time

    Pros

    BMC has a lot of very talented workers. Flexible work options including work from home.

    Cons

    Too many executives, not enough workers. Since the privatization of BMC, there has been a lot of turnover in the executive levels, but not high enough. There seems to be a lot of loss of talent recently.

    Advice to Management

    Quit trying to promote being a mediocre company. Salaries have gone from being some of the better in the business to now being below average. Way too much turnover in leadership for things to be stable.


  7. Helpful (1)

    Years of layoffs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Developer in Austin, TX
    Former Employee - Information Developer in Austin, TX

    I worked at BMC Software full-time (More than 10 years)

    Pros

    A great start but things have gotten really hard for many employees. Employee benefits are good while you work there.

    Cons

    Layoffs at least 1 a year for the last 7 years. Hard to maintain employee morale in face of so many layoffs.

    Advice to Management

    Be content with short term in employees in the face of the layoff history. Few people want to work for a company with such a history.


  8. Helpful (1)

    Produce Development Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Development Manager in Houston, TX
    Former Employee - Product Development Manager in Houston, TX
    Recommends
    Approves of CEO

    I worked at BMC Software (More than 10 years)

    Pros

    Flex hours, casual work environment, THE PEOPLE

    Cons

    Hiring overpaid upper management who don't have a clue about the business.


  9. Helpful (1)

    Great for learning, bad for longevity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glenn Heights, TX
    Former Employee - Anonymous Employee in Glenn Heights, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BMC Software full-time (More than a year)

    Pros

    -They have flexible hours in the IT department. The benefits are great with a lot of great perks. Great location in Houston and in India for easy city access. This company provides a great opportunity to learn for any entry level position with the variety of BI and Data tools.

    Cons

    -Lack of communication between management and workers on strategy and future of company. This is then passed down to any projects currently in place.


  10. Helpful (1)

    Sales Leadership/Operations needs to "Get Real"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at BMC Software full-time (More than 8 years)

    Pros

    Good colleagues and lower level management. Have hired an experienced set of top level management, but there is still some disconnect between the two, especially for Pre-Sales and somewhat the Specialist organizations.

    Cons

    Sales management takes a good last year and sets unrealistic goals for the teams that actually made their number, the following year. Pay out a good year, then take back the next year is not a good management strategy, it leads to high turnover, which is happening as I write this review.

    Advice to Management

    Listen to he employees leaving, and develop tactical and strategic responses and actions...


  11. Helpful (5)

    New Leadership & Marketing Messages, No Significant Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BMC Software full-time

    Pros

    A well-defined and effective sales process, Has a handful of market-leading technologies still, Onboarding and enablement programs are top notch

    Cons

    3rd sales leadership team in 5 years, Eroding corporate culture driven by major internal realignments (once every other year), loss of well-liked leadership, forced resignations of others, Product issues, complex installations, little value, Pretends to be disruptive with new marketing messages

    Advice to Management

    To the current leadership team in sales and across the BU's: two leadership teams before you have run the same plays as your current strategy, failing to make any material progress in revenue growth. There just aren't enough new and successful products being released to offset the new bookings challenges of existing products. The products have grown too large and complex, making installation and any return on investment extremely difficult. Buyers want more on demand services with faster time to value, yet BMC still relies primarily on an on-premise portfolio and where you've attempted to offer on demand products, onboarding and quality of service issues have turned account managers into front-line customer support staff, taking 60% of their time away from doing what they were hired to do--sell. Advice to Private Equity Owners: Time to divest



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