BMO Harris Bank N.A.

  www.bmoharris.com
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BMO Harris Bank N.A. Reviews

Updated August 16, 2014
Updated August 16, 2014
125 Reviews

3.0
125 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Mark F. Furlong
50 Ratings

Review Highlights

Pros
  • Very Good Benefits that take effect immediately once you start working (in 13 reviews)

  • Great benefits, four (4) weeks vacation from the git go, plus all the bank holidays (in 11 reviews)


Cons
  • Very Unrealistic "Sales Goals" yet they spin it as a "Customer Conversation" and not "product pushing" (in 5 reviews)

  • Not customer friendly, policies and procedures are not customer friendly, SR management does not accept feedback very well (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company, Low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    it was a great company to work for

    Cons

    Pay was not all that great

    Advice to ManagementAdvice

    Pay more

    Recommends
    Approves of CEO
  2.  

    Working for BMO is the best opportunity I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative  in  Milwaukee, WI
    Current Employee - Service Representative in Milwaukee, WI

    Pros

    Pay, schedule, time off, benefits, opportunities.

    Cons

    goals, and not many raises.

    Advice to ManagementAdvice

    Give at least a small raise every year.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Overall, a good place to work with good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology Specialist  in  Chicago, IL
    Current Employee - Information Technology Specialist in Chicago, IL

    Pros

    Sometimes big companies can be impersonal and difficult to find your place in, but BMO's very open and welcoming. Overall, the company has good people; and there is a definite leadership element where you can see that the company is striving to grow and engage its employees.

    Cons

    Compensation is the big one. There's a definite disconnect between industry standards and what is offered to employees here. There's also not all that much opportunity for advancement, depending on your department and the roles you're seeking.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company to work for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst  in  Brookfield, WI
    Current Employee - Credit Analyst in Brookfield, WI

    Pros

    Great benefits especially the amount of time off you receive as a new hire.

    Cons

    I feel like the on the job training could be better. Some of the online training does not pertain to my job position.

    Advice to ManagementAdvice

    Having an on the job HR representative would be helpful at times.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative  in  Naperville, IL
    Current Employee - Service Representative in Naperville, IL

    Pros

    Paid vacations - even for part timers
    Sick pay
    Paid Holidays
    A lot of room to grow within the company
    School reimbursement for full timers

    Cons

    Sales focused
    Technology
    Goal requirements
    Referrals
    Need to meet sales

    Advice to ManagementAdvice

    Less stress in sales

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Burn out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker
    Former Employee - Personal Banker

    Pros

    Company has great benefits and many employment opportunites

    Cons

    Sales culture is very cut throat. Management does not appear to value a good employee

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Does not pay well for job description

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Manager  in  Milwaukee, WI
    Former Employee - Customer Service Representative Manager in Milwaukee, WI

    Pros

    Good health and 401K benefits

    Cons

    Compensation
    Do not treat customers well

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    First Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Banking  in  Chicago, IL
    Current Employee - Commercial Banking in Chicago, IL

    Pros

    I completed a comprehensive 5 month training program.

    Cons

    Hours were too long, no quick advancements or promotions, lack of novelty in work content (only did existing client reviews).

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Pros

    Revenue a month is the best if you are in the banker role of the bank. Working with customers is also the best part of the job and getting them in the right products.

    Cons

    Management is very hard to come by. If you can find a good group of employee your revenue will be easier to get.

    Doesn't Recommend
  11. 1 person found this helpful  

    Lots of talk about "Customer Service" with no follow through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Banker
    Former Employee - Universal Banker

    Pros

    - as a former M&I employee, some branches still embraced the M&I culture... which was actually "providing" customer service to our clients. These were the best branches for great work culture.

    - legacy M&I managers are AWESOME, understanding, and very helpful. They roll their sleeves up and do the hard work with the branch team... they are caring about your career goals... this is no longer the full truth....

    - the old M&I policy and procedure manual was gold. If you ever felt unsure about what to do next - the answers were right there in black and white. the tools were there to do our jobs... it was rewarding. i loved it.

    Cons

    - not giving employees the tools to do their job. training lacked when BMO took over M&I.

    - no follow through on customer service requests. employees have the hardest time getting follow through on customer service requests for the customers... it gets lost in black holes and you have to send the customer off with a "HOPE this all works out the way we want it to!" and not really knowing if you were actually able to HELP the customer.

    - bank fees on high money accounts (because "we" switch the account type on the customer")

    - no more "work up the pipeline to success" in the workplace. felt very "stuck" in my position.

    - # help line ... don't get me started... banker-line and customer-line phone service was like talking to a rock. i actually had a customer service rep tell me, the banker, that "this isn't M&I anymore, honey." when i was trying to understand the "new" way that we had to process the customer service request.... mind you my customer was sitting at my desk and had thousands of dollars of fraud on her account and i did not want to cause ANY delay in getting this taken care of for her. (again ... they talk big about customer service but they have no idea what customer service is!)

    Advice to ManagementAdvice

    it is understood that M&I needed BMO to buy them in order to stay a float...i get it... but please, spend a week in the tellers and bankers shoes. actually try caring about giving the customers quality service. there are too many road blocks at the banker level to actually provide confident service to the clients. very unfortunate. what a great legacy of CUSTOMER SERVICE (M&I) going up in smoke. this is exactly why i could not work there anymore.

    Doesn't Recommend
    No opinion of CEO

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