BMO InvestorLine Reviews

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2.8
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Viki Lazaris
8 Ratings

23 Employee Reviews

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  1. Great place to work if you are willing to show initiative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Investment Representative in Mississauga, ON (Canada)
    Current Employee - Client Investment Representative in Mississauga, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BMO InvestorLine full-time (More than a year)

    Pros

    You have the opportunity to make a decent year end salary when you factor in the sales bonus and year end incentive. You are really rewarded well for your performance. The benefits such as vacation time is very generous. Few other companies are able to offer the support if you are disabled, sick, or have financial hardship.

    Cons

    Working in a call center environment can be stressful as you have pressures to meet your targets. I don't see this actually as a Con if you succeed, you are well. Also, managers are reasonable if you are not meeting, you are giving chances to improve. Starting out a call center anywhere is difficult, but you might as well grind it out before finding your true career path

    Advice to Management

    Listen to your employees feedback more even if it is hard to swallow. People at the front line deal with customer frustrations over policies and procedures all the time. Passing on your feedback seems to go no where. Don't be afraid of changes or at least let us know why we can't do something to make things easier, faster, better. It really shows that we are working for a 200 year old bank because the response to change is always conservative. We have old clients with old money and one day they are going to die. When all the young people take over, they will be unhappy with all the manual processes that banks (all banks are afraid of spending money on tech) love to implement.


  2. Making the most of IT investment and expenditures

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preferred Client Consultant in Montreal, QC (Canada)
    Former Employee - Preferred Client Consultant in Montreal, QC (Canada)

    Pros

    Banks and financial institutions in general are considered one of the single-largest investors in IT hardware and software solutions. This means that employees are likely to benefit from innovations sooner than most industries, and remain on the cutting edge of the technological divide.

    Cons

    Yet many banks and their subsidiaries continue to to struggle with legacy systems going back as far as the 1980s. The smorgasbord of incompatible systems and platforms make for complex and inefficient IT platform. This means more frustration, greater likelihood of error and less-than-perfectly satisfied clients.

    Advice to Management

    Rather than invest regularly every year to maintain and upgrade on a pay-as-as-you basis, why not invest some fo the billions in profits generated in recent years in a company-wide overhaul? There is no reason why the bank's customers should possess better, faster and more efficient technology than the institution handling their savings and investment portfolios.


  3. Helpful (2)

    investorline = sweatshop underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Consultant in Mississauga, ON (Canada)
    Former Employee - Client Relationship Consultant in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BMO InvestorLine full-time (More than a year)

    Pros

    courses paid for...software up to date

    Cons

    salary below average..poor training....pressue to sell..instead of giving good service.

    Advice to Management

    get off your behind and help your staff members


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  5. Helpful (1)

    A good learning place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRC in Montreal, QC (Canada)
    Current Employee - CRC in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BMO InvestorLine full-time (More than 3 years)

    Pros

    The management team is understanding, manager and seniors are supportive, colleagues are nice.

    Cons

    CRC roles are very sales driven, efforts of providing good customer services are not as much recognized as meeting sales target


  6. Helpful (1)

    BMO INVESTORLINE - STEP BY STEP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Consultant
    Former Employee - Client Relationship Consultant
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at BMO InvestorLine full-time (More than 3 years)

    Pros

    -Great learning experience, great personal development, great path for other roles. -Personally I've learned so much at BMO IL: Cold calls, resist stress, multi tasking, taking hits from nasty clients, and markets -Your friends are the people who work with you; they understand all that you are going through -During times of struggle; real heroes emerge

    Cons

    -Managers are not great, especially the male managers in Montreal. Incompetent and always AFK. -Hard to get recognized -Not easy to get promoted

    Advice to Management

    CRC managers should sit down and rethink about the times when they were a call agent Stop being arrogant and sit down


  7. Helpful (1)

    Underpaide over worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    New office with new software applications. Company pays for csc cph and other courses

    Cons

    Under paid reletive to other banks for samr job. Bmo has small markey share. Focus on bringing in assets and not primary focus on customer swrcice

    Advice to Management

    Stop being greedy and remove the stupid cap on quarter bonus.


  8. Good entry level job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Consultant in Toronto, ON (Canada)
    Former Employee - Client Relationship Consultant in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at BMO InvestorLine full-time

    Pros

    Learn a lot about the industry quickly in a relatively short time. Good stepping stone for your career. The annual salary is about average among other similar jobs. You can get a bonus at end of year depending on the performance of the company and your performance. Colleagues are helpful and friendly.

    Cons

    It can be stressful if you don't like to be on the phone all day talking to angry or demanding clients. High sales targets and micro-management. Location is in Meadowvale, Missausaga by the highway 401. There is high turnover rate.


  9. Client Relationship Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRCC in Mississauga, ON (Canada)
    Current Employee - CRCC in Mississauga, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BMO InvestorLine full-time (Less than a year)

    Pros

    - you have a job with one of the big five banks - fairly stable unless you are a contract worker

    Cons

    - focus on average time spent on each phone call is heavily scrutinized - you will get questioned about why you are not taking a phone call - you are paid 1 basis point for each dollar you bring in as a sale - the company's management even disclosed that on each dollar, they make 70 basis points

    Advice to Management

    - take some phone calls, then try again. how can you manage something that you know nothing about? in theory a phone call resolves the customer's issues, provides a great conversation and transitions into sales. so try your theory, then coach us.


  10. Exciting and excellent sales team environment before 2012 restructuring

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Calgary, AB (Canada)
    Former Employee - Inside Sales Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BMO InvestorLine full-time (More than a year)

    Pros

    Knowledgeable and open minded management A+ Team experience Lots of support and training to ensure success Opportunities for growth Great salary and benefits Fun work environment and colleagues who are willing to share ideas

    Cons

    Restructure during Sep. 2012 Lay offs Many promotions are only available if you can move to Toronto, ON adviceDirect

    Advice to Management

    Focus on the product that works - self-directed. Though the aD is new and innovative, there are still reservations in the market about it. Until those are settled, try to go back and think of "what worked". The structure prior to the changes in 2012 were extremely successful. Why not analyze that time carefully to see what methods were used then and re-implement? Also, there is a reason for employment turnover... perhaps it would be best to really figure out what is causing this after all of the changes.


  11. Helpful (1)

    Investorline is an underpaid, over worked and underappreciated role.Do not waste your time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Consultant in Mississauga, ON (Canada)
    Current Employee - Client Relationship Consultant in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BMO InvestorLine full-time (More than 3 years)

    Pros

    reinburse for cources such as CPH and DFOL

    Cons

    Below average pay. Same job at Scotia and TD pay min $5k more a year! Training is garbage!! not enough of it and managers pressure agents to sell sell sell. Targets are unrealistic and its all or nothing...98% of your target you get ZERO!! work at scotia or td this company laid of staff and stock is down.

    Advice to Management

    Stop pressuring agents to bring in the money and instead focus on helping them give good service to clients and provide proper training



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