BT Conferencing

  www.btconferencing.com
  www.btconferencing.com

BT Conferencing Reviews

Updated September 15, 2014
Updated September 15, 2014
26 Reviews
2.0
26 Reviews
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BT Conferencing CEO Jeff Prestel
Jeff Prestel
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Employee Reviews

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  1. 1 person found this helpful  

    BT Conferencing / Chesapeake, VA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Just Part of the Team in Chesapeake, VA
    Current Employee - Just Part of the Team in Chesapeake, VA

    I have been working at BT Conferencing full-time (more than 3 years)

    Pros

    Great people to work with. Great industry to work in. It is very different than standard call center operations.

    Cons

    Uses many contract employees from Manpower. These people have little or no chance of getting on full-time with BT. This is after many years of service at a "temporary employee". The few that did get converted saw little or no increase in their pay. Regardless of your performance you will always get rated as Average. Pay increases are few and tiny. Expect to become an expert on service delivery but without any increase in pay. Most of this company's conferencing revenue is from America, and yet they continue to migrate American jobs to Hungary. BT benefits, especially medical, are terrible. This company is a British company headquartered in the UK.

    Advice to ManagementAdvice

    Wake up. Americans do not like to be treated this way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Product Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT Conferencing full-time

    Pros

    When company was smaller it had a great culture

    Cons

    Once UK took over US operations things started to change for the worse

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Work hard, play hard, get kicked to the curb when it's cost-saving time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chief Executive Officer We're All Chief Executive Officer Here
    Former Employee - Chief Executive Officer We're All Chief Executive Officer Here

    I worked at BT Conferencing full-time (more than 8 years)

    Pros

    Flexible hours and work from home policies. Attractive people with strong personalities who know how to duck and cover will go far. A lot of good people who will want to hire you back when they're desperate.

    Cons

    No training so self-direction is a must. Expect to work global hours without compensation to match so be happy you can work from home.

    Advice to ManagementAdvice

    It's painfully clear no one in the executive suite has the faintest idea what they're doing. Keep paying those consultants for advice your team isn't qualified to implement. Or take a serious critical look at who does the bulk of the work your business needs and invest in the training, compensation and management of those action takers instead. Maybe you'd actually disrupt something instead of floundering in a formerly lucrative area.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Stress free, very flexible, great work/life balance albeit limited growth, lower salaries, mediocre benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Quincy, MA
    Current Employee - Anonymous Employee in Quincy, MA

    I have been working at BT Conferencing as a contractor (more than 10 years)

    Pros

    Stress free - The applications to support are aplenty but relatively easy to maintain
    Very flexible - Most employees, especially software developers all work from home
    Great work/life balance.

    Cons

    Limited growth - The roles are pretty set, not much growth or a career path
    Mediocre benefits - Some 401K match, ESPP, really bad health insurance benefits.
    Low salaries - The salaried employees are kind of set in their grades and getting a jump to the next level is almost next to impossible

    Advice to ManagementAdvice

    The turnaround at the top management levels is so high that one will have to think for a bit to tell you who the current CEO or CIO or pick your TopLevel Manager is. Constant re-orgs and lack of consistent vision hurts the overall morale. Most employees, especially the developers, stick around because of the flexibility in hours, etc.

    Doesn't Recommend
    Positive Outlook
  6.  

    Conferencing Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Conferencing Coordinator in Quincy, MA
    Former Employee - Conferencing Coordinator in Quincy, MA

    I worked at BT Conferencing full-time (more than 3 years)

    Pros

    They do offer various schedules, and they have plenty of overtime during the busy seasons.

    Cons

    Low wages, and not much of a chance for advancement. Also, they are downsizing all of the time, and sending jobs overseas.

  7. 1 person found this helpful  

    In one word - HORRENDOUS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Account Manager in Quincy, MA
    Former Employee - Global Account Manager in Quincy, MA

    I worked at BT Conferencing full-time (more than 10 years)

    Pros

    I used to be BTC's biggest cheerleader. Now I have nothing good to say about this company, which pains me given I spent more than 10 years here in various positions here. The only good thing about this place are some of the people who've managed to stay and some flexibility to work from home if you are in a sales or service manager position. I am not sure why anyone stays - bad economy? fear? This place is beyond help; the entire sales team (other than inside sales) has left for greener pastures.

    Cons

    Once a great environment, BTC is now a horrible, life-sucking place to be. There are way too many middle managers who do nothing all day but have meetings about meetings. Senior management feeds the employees the same old BS about change but nothing ever changes except more cuts - people and pay. Senior management can't make decisions to save their lives - they year I left my team alone handed them $8 million in deals they were too scared to sign. Due to years of "cutting the fat" and running too lean, everyone is overworked and burned out. Pay is pretty subpar unless you are being hired from the outside. I had 3 promotions in 5 years with NO INCREASE in salary. There has been a freeze on salary increases for about 7 years. No real merit or cost of living increases to speak of... I think I got 2% one year. Health benefits are OK though the last plan they switched to was terrible. The do have a 401K match which is nice, as is the ESPP, but it is not enough to make up for the horrible work environment. It is sad because for the first 5 years, BTC was a great place to work. People cared about the quality of their work, people pitched in wherever they could - now they are stretched too thin and too stressed out from years of bad decisions, being overworked and underpaid. Senior management is a revolving door - promotions only given to the UK staff. There were 6 GMs and CEOs in the last 3 years I was there. Now this place is so poorly managed, it is almost laughable. As a sales person, I never got my comp plan until Q1 was practically over, nor did I know how I was being paid until I received a check because BTC changed the comp plan on a dime. In one year I had 3 different compensation plans. My last year, I didn't have a plan at all for 6 months. Between multiple layoffs and people leaving on their own, the company is a skeleton crew that can't even keep up with core competencies let alone keep up with advancements of their competition. I have no idea how they still have any customers left.

    Advice to ManagementAdvice

    It's too late to save this company, you've already lost all your entire field sales team, any technical talent, and all-star players. My only advice now is for you to figure out an exit strategy that is respectful to the remaining employees. Do it now before there is nothing left for their severance packages. At the very least they deserve a decent exit check.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Meah

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Chesapeake, VA
    Former Employee - Team Leader in Chesapeake, VA

    I worked at BT Conferencing full-time (more than an year)

    Pros

    Pretty easy job if you are moderately attentive. Lots of conference allow you some down time.

    Cons

    It's really hard to advance. Very stuck in their ways when it comes to management personnel.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Absolutely toxic place to work - I hate it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at BT Conferencing full-time

    Pros

    Endless amount of work
    Long hours
    Lack of defined roles
    Total responsibility for all tasks
    Terrible and dishonest pay plans
    Vacation time where you work the bulk of your time off
    Stress related medical leave
    No accountability or confidence in organization or management revolving door

    Cons

    Hmmm.... If those are the Pros....
    Wouldn't wish on my worst enemy

    Advice to ManagementAdvice

    Start with a lesson in integrity
    Follow through on your commitments to employees
    Promote from within vs the UK

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Extremely disorganized and unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at BT Conferencing full-time (more than 3 years)

    Pros

    None that come to mind

    Cons

    Poor management, unethical, dishonest, difficult to do business with

    Advice to ManagementAdvice

    Tear it down and start over

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Account Manager in Denver, CO
    Former Employee - Global Account Manager in Denver, CO

    I worked at BT Conferencing full-time (more than 10 years)

    Pros

    Co-workers, vacation policy, ability to work from home

    Cons

    senior management, lack of career advancement

    Advice to ManagementAdvice

    It's too late. BT is in the midst of destroying this organization. All of the top sales people are leaving or have left.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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