BT Global Services Reviews

Updated August 26, 2015
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237 Employee Reviews

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  1. Helpful (3)

    Disorganized chaos reigns supreme

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Consultant in Irving, TX
    Current Employee - Managing Consultant in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at BT Global Services full-time (More than 3 years)

    Pros

    Competitive Salaries, Telecommuting (in some jobs), International Organization

    Cons

    No clear strategic vision, Poorly managed reductions in force, promotions are very rare, raises are even more rare, *expensive* benefits, terrible vacation policy

    Advice to Management

    Senior management in GS needs to be strategic. Too many large scale organizational changes are made to address tactical issues and are done with no real planning or direction. Start treating your employees like they're valued. GS having a lesser vacation policy and other benefits compared to the rest of the organization will continue to spur employee turnover. Improve employee recognition. It shouldn't take years for a deserving employee to receive a promotion after being requested by their manager.


  2. good company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good overall. mangers are ok. training they are cutting off on. flexible

    Cons

    some travel. training has gotton tight. difficult to go from sr consaltant to furhter above like principal consultant or managmenet track.

    Advice to Management

    differentiate perfroming and non performing


  3. Helpful (2)

    Disorganized and Unprofessional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in New York, NY
    Former Employee - Senior Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT Global Services full-time (More than 3 years)

    Pros

    - Among the delivery consultants who have not already left, there are many talented and dedicated professionals who take good care of customers. - Many layers of ineffective management have been weeded out. There are some promising managers emerging. - The company still enjoys a good reputation in some markets, but most of that is based on expectations that are no longer realistic.

    Cons

    - Too many timid, ineffective and unprofessional middle managers remain. - The top down delivery of management platitudes have little bearing on the real work that gets done. - IT systems are cumbersome and often inaccessible. Recent upgrades to the new and improved systems are no better. - Compensation is flat and gets no attention after initial hire. - Performance reviews are arbitrary and have little to do with anything related to actual accomplishment. - Very modest bonuses are always way below target and based on some vague corporate performance metrics that were never adequately defined.

    Advice to Management

    The new leadership appears to have some promise. Fire any managers who worked for INS unless you are certain that they are on board with your new direction.


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  5. Helpful (3)

    Most Disorganized Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief Financial Officer in El Segundo, CA
    Former Employee - Chief Financial Officer in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT Global Services full-time (More than 3 years)

    Pros

    Pay, vacation, benefits, travel, food

    Cons

    Management, culture, work environment, lack of continuity and organization throughout, every employee complained of the lack of direction and poor management

    Advice to Management

    Become more aware of the lack and beat down of morale that occurs, and change the environment to support employees.


  6. Helpful (1)

    Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at BT Global Services full-time (More than 10 years)

    Pros

    Decent benefits, better than average paid time off. Opportunities to learn. True global environment. Telecommuting is encouraged. Flexible work hours to accommodate foreign customers and colleagues.

    Cons

    Senior management asks for feedback and then does not listen to the comments. Americans always at risk of their job being eliminated in favor of Europeans.


  7. Company in search of an identity in the US

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Director in Los Angeles, CA
    Current Employee - Finance Director in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT Global Services full-time (More than 10 years)

    Pros

    pretty good benefits, generous vacation policy, multi-cultural global company, OK pay

    Cons

    lack of top level leadership, not able to focus and stick to a strategy, trouble breaking the code in the US market

    Advice to Management

    pick a strategy and keep focus on it instead of constantly changing direction and re-organizing.


  8. Helpful (3)

    Team Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager
    Former Employee - Team Manager

    I worked at BT Global Services full-time (More than 8 years)

    Pros

    Paid vacation time. Work hour flexibility.

    Cons

    BT is a big bureaucratic organization and nothing gets done in a quick manner and right. Benefits used to be great but have been decreasing annually. Senior management is short sighted and solely focuses on meeting their own bonus objectives for their own personal gain. Superficial short term objective achievement is norm and no one seems to have a long term vision.


  9. Helpful (1)

    Culture of the company is currently being redefined

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT Global Services full-time (More than 3 years)

    Pros

    Very flexible work environment with multiple consulting gigs utilizing remote consultants with limited travel.

    Cons

    Direction of the company is in flux. Multiple recent management changes including a recent (End 2012/Begining 2013) staff reduction. Many talented consultants are leaving for other opportunities, many of which pay better. Pay raises are on hold indefinitely.

    Advice to Management

    Define what the vision is and share a plan to move forward. Ensure you are incenting your sales force to sell that vision.


  10. Helpful (3)

    Most Unprofessional Company - Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Boston, MA
    Former Employee - Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT Global Services full-time (More than 3 years)

    Pros

    Pay was fairly appropriate Network engineers were intelligent coworkers to have

    Cons

    ~20 years behind the times in stuff like HR ethics and stds. for managers Reactive, not proactive management, i.e., 'seat of your pants' management No clear upper management line of site to departmental goals Poor communication on down the line, resulting in lower rungs cleaning up messes incessantly U.S. employees have suffered massive layoffs in the last year as this is a global company and staffing is less expensive almost everywhere else, i.e., probably not the place to think you have career longevity if you are US based

    Advice to Management

    see "Cons" above and correct this situation. Appears deck chairs have changed again so I do not have an opinion on this specific person below; former execs get a thumbs down.


  11. Helpful (1)

    Over 10 years experience with BT in El Segundo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in El Segundo, CA
    Current Employee - Senior Network Engineer in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT Global Services full-time (More than 10 years)

    Pros

    Flexible work schedule, competitive salary, great benefits

    Cons

    Somewhat unorganized USA business model

    Advice to Management

    Less focus on top down rules for work processes, and more focus on empowering middle management



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