BT Global Services Reviews

Updated June 18, 2015
73 reviews filtered by
  • United States
  • Any Job Title
  • Any Status
Employment Status

Reset
2.3
Rating Trends
Recommend to a friend
Approve of CEO
BT Global Services CEO Luiz Alvarez
Luiz Alvarez
23 Ratings

Pros
  • Flexible work schedule so very good work/life balance structure in place (in 34 reviews)

  • You could work from home or even from the nearest telephone exchange (in 16 reviews)

Cons
  • Senior management is short sighted and solely focuses on meeting their own bonus objectives for their own personal gain (in 10 reviews)

  • We spend a lot of time reinventing the wheel over and over (in 4 reviews)

More Pros and Cons

73 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Solid Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT Global Services full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Global company with solid reputation as a provider of telecom and managed services.
    Good corporate environment with high ethical policies & standards.
    Excellent benefits

    Cons

    Could do a better job with employee recognition and internal training options offered. Lacked some career planning tools that would be useful.


  2. Helpful (2)

    Great experience, low pay, ongoing layoffs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT Global Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people to work with
    Flexible work / life balance. Lots of telecommute opportunities
    Lots of opportunity to get on different projects and exposure to different customers
    Huge logos to work with
    You can learn a great deal about telecom, managed service, if you wish so

    Cons

    Execs always shuffle.
    Lots of re-org
    Constant layoffs and offshoring
    Extremely low pay compared to market

    Advice to Management

    Reward your talent and stick to a vision. Have fair rating system.


  3. Helpful (2)

    Arrogant to a Fault

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT Global Services full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    There are some really talented and congenial technical people in the organization that I really enjoyed collaborating with. The organization has potential.

    Cons

    UK-based management is detached from the US market. They rest on their success operating in Europe and third-world countries and expect to reap their share of the US security market simply because they're a big telecom player in Europe and Asia. They are arrogant and seem to only hear voices that speak with British accents.

    Advice to Management

    Stop sending Brits who don't understand the US security market to run US operations. The US is not a British colony and security is not telecom. The US security market is well ahead of you and the sophisticated buyers of security services in the US think your arrogance is unwarranted.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Global Services Can't Compete in U.S.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Austin, TX
    Former Employee - Regional Manager in Austin, TX

    I worked at BT Global Services full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The company pays well and has strong possibilities to compete effectively. Work life balance is high priority.

    Cons

    Not competitive in U.S. Does not have many of its own points of presence which makes access costs very high. Not very good at installation and implementation of products and services. High turnover in sales people. Has not had a green field win in U.S. in over three years. Losing existing customers.

    Advice to Management

    Invest in U.S. market with executive management that is experienced here. Focus on differentiators in the marketplace. You have some.


  6. Helpful (2)

    C-Levels need to get their act together

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Westminster, CO
    Former Employee - Technical Support Professional in Westminster, CO

    I worked at BT Global Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    *The people are very nice and helpful within your department. Its feels like, "We're in it together".

    *There is chances to work from home

    Cons

    Expect no raises or bonus. You will have the carrot on the stick dangled in front of you, but there is no follow through. Raises are less than the inflation rate, so expect in a year to make less than you do now.

    Another issue, is upper management have no idea what is going on in the front line. Which in a way is expected, but it nearly seems like they actively work against the best interest of their front line employee, all the while blaming line managers, which is misleading since they took most of the front line managers powers away. As a consequence there is a massive morale issue. Many see very bleak outlook and causing many to leave for greener pastures.

    Lastly, there is huge issue with mobility in the company or lack thereof. Sure you can move on to new jobs, but the challenge comes to get the comparable pay with your new responsibilities. I have seen several people get railroaded and getting paid less then their counterparts because they were an internal hire.

    Advice to Management

    You need to wake up, there is a lot bad stuff going and they need to be addressed. Also upper management needs to take responsibility for the mess up.


  7. Helpful (1)

    Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in New York, NY
    Current Employee - Senior Consultant in New York, NY

    I have been working at BT Global Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work schedule, good people and processes to support work engagements. Lower management (MC) have some understanding of what consultants have to deal with but that is where it ends.

    Cons

    Lack of decent products to sell in the US, lack of executive management, lack of understanding of how world class consulting organizations are supposed to be managed and compensated.

    Advice to Management

    Recruit some real management talent with true consulting experience. Having a UK accent does not constitute management skills.


  8. Helpful (1)

    Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at BT Global Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefit package. Great, hard-working people on teams.

    Cons

    Leadership crisis - lack of consistent strategy.


  9. Helpful (1)

    No Loyalty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Services in Detroit, MI
    Current Employee - Field Services in Detroit, MI

    I have been working at BT Global Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Been here a while and some of the pros are mainly the people you work with although mostly will be in another state. Line managers are ok too but they are starting to be replaced more often past few years. Ten paid holidays, start off with three or four weeks paid vacation and up from there. Laid back atmosphere, and managers are out of state so you see them once a year or when they do a surprise lay off and just show up unannounced. Lenient about time off, leaving early, coming in late and pretty much can do whatever as long as your work is done and done right.

    Cons

    Due to the laid back atmosphere it's easy to become lazy. You are not challenged, no real training. They offer an inhouse web training that is a complete joke and you are firewalled from it within most of the time. No direction for Field Services other than who is getting laid off next. More disconnect orders than new orders. No overtime, they do shifted tours but really impacting your work life balance. Also expect you to use your own vehicle for certain dispatches which is a new thing and it is a grey area with insurance as we do not have a COI. Depending on how many people per site, you could be on call for 24/7, 6 or 3 months of the year. Due to the amount you are on call and over time non existent, you cannot get another part time job because of how much you're on call. I know it's a luxury but BT can afford it. Too much corner cutting by middle management or manager. There was a time when middle management forced us to go against BT policy to save maybe a few hundred thousand by doing work during normal business hours putting major customers and corporations at risk and our job as it was handed down verbally to the lower management who were also put at risk. BT has a tendency to acquire smaller companies and drive them into the ground and put people out of work. Seen to many people lose their jobs. I know this is the real world but just sad to watch knowing these new co workers are probably on borrowed time. Health ins has declined quite a bit over the years, and bonus as well and they way it was conducted was shady. And not in Detroit, just don't want to incriminate myself.

    Advice to Management

    Take a hard look at middle management and listen to your field technicians and line managers. We are afraid to speak up or fear of losing our jobs.


  10. Helpful (2)

    Leaderrship team is outstanding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT Global Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great global expereince. Intrernational settings. Pleasure to work with highly qualified individuals. Absolutely no barriers when trying to communicate from Manager to Senior VP level.

    Cons

    All the qualities that make BTGS a great place are offset only by their intent & drive to consolidate. Could result in job loss.

    Advice to Management

    Actively promote a re-hiring policy of employees whose contribution continues to have an impact to this day.
    .


  11. Helpful (1)

    Terrible upper management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY

    I worked at BT Global Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Very innovative company.. as far as technology.

    Cons

    Compensation plan is a joke . You will never make money there .. lack of resources and support. Very unstable environment

    Advice to Management

    Invest in your people . The US is a very competitive market, it should have more US based management.



Showing 73 of 227 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.