BT Global Services

  www.btglobalservices.com
  www.btglobalservices.com

BT Global Services Reviews in United States

Updated December 22, 2014
Updated December 22, 2014
187 Reviews
2.8
187 Reviews
Rating Trends

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BT Global Services CEO Luiz Alvarez
Luiz Alvarez
48 Ratings

Review Highlights

Pros
  • Flexible work schedule so very good work/life balance structure in place (in 34 reviews)

  • You could work from home or even from the nearest telephone exchange (in 16 reviews)


Cons
  • Senior management asks for feedback and then does not listen to the comments (in 10 reviews)

  • We spend a lot of time reinventing the wheel over and over (in 4 reviews)

More Highlights

64 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A challenging place to work, and because of that, a great one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT Global Services full-time (less than an year)

    Pros

    International work; fast paced environment; stock options; meritocracy environment; very cool deals; evolving industry; bt GS is surprisingly flexible when it comes to product innovation

    Cons

    company is going through the after effects of a lot of restructuring; employees in certain divisions can be spread thin; too many processes that are not intuitive enough;

    Advice to ManagementAdvice

    improving the service delivery process; increased resources for sales; keep on the investment in new productions and evolution of the company portfolio

    Recommends
    Positive Outlook
  2.  

    Moving in a different direction...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT Global Services full-time

    Pros

    Great people, decent communication, interesting clients and work

    Cons

    Training lacks, too much red tape, constant shuffling of management, lack of direction in services group.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    "Was a great place to work until upper mismanagement destroyed the good work we were doing."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT Global Services full-time

    Pros

    The people below management level tend to be great people, friendly, and willing to help. (Until they get laid off in the constant workforce reductions designed to meet upper managements short term quotas)

    Cons

    Management only cares about short-term metrics, this is pressed on them from upper management. No one above your immediate supervisor will know or care about what you or your department does and are likely to constantly make poor decisions based on circumstantial evidence, planning documents from years back, or misunderstood opinions. Bonus structure designed to offer hope to lower levels but pay out to only upper management.

    Advice to ManagementAdvice

    Hire upper management talent from somewhere other than bean counters. Learn to care about the customer experience and the morale of the non-management employees, they are backbone of the company.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Just too big

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT Global Services

    Pros

    Telecommuting is generally encouraged but that depends on who's team you are on. Some managers will override the BT policy to allow telecommuting. However, as far as I know, that is only in the US. The rest of BT has no issues and actually encourages telecommuting. Calender vacation days are minimal but general vacation time is somewhat generous.

    Cons

    Organizational decisions are done with no real understanding of the work being done in US teams. Equipment is standardized throughout all of BT which means those in non-telecom groups often lack the correct computing equipment needed to do their jobs. Teams are moved from one group to the another group often. This can happen 3 or 4 times a year. Additionally, BT is continually off shoring US jobs to India. US benefits have changed over the lat 4 years to the point where it is almost at a

    Advice to ManagementAdvice

    Please stop re-grouping teams. This adds a level of stress that is not necessary.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Could be great, but highly mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in New York, NY
    Current Employee - Senior Product Manager in New York, NY

    I have been working at BT Global Services full-time (more than 8 years)

    Pros

    Some great people, exposure to great customers and vendors

    Cons

    So bureaucratic that nothing but mediocrity and underachievement results

    Advice to ManagementAdvice

    Nothing can really be done

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Very interesting portfolio and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT Global Services

    Pros

    Big company with a lot of resources to learn and to get out of difficult situations. Many peoducts and solutiona to go to market.

    Cons

    Burocratical, and not focused on sales, too many stoppers when a sale needs to be done. In Latam it is difficult to sell the most interest solutions

    Advice to ManagementAdvice

    Align all of the areas towards selling more and retaining cuatomers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Revolving Door Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing
    Current Employee - Marketing

    I have been working at BT Global Services full-time (more than 8 years)

    Pros

    BT has a strong mix of products and services with a good global footprint which resonates well with customers. As a large company, employees are also offered a lot of benefits and programs that aren't always available in smaller companies.

    Cons

    Very UK-centric; executive leadership is constantly changing which means strategy is constantly changing- this makes for a lot of turnover and unrest; constant cost cutting initiatives mean the benefits are chipped away at every year, giving less and less to employees; cost cutting also means people are expected to do more with less budget and less people which means work/life balance is being eroded; very poor communication from middle management

    Advice to ManagementAdvice

    Middle management is telling you what you want to hear about employee satisfaction because they are afraid to give you real insight into how unhappy people are

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Good opportunities to develop professionally, lack to strategic vision in sales teams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager in Dallas, TX
    Former Employee - Business Manager in Dallas, TX

    I worked at BT Global Services full-time (more than 10 years)

    Pros

    Opportunities abound to develop professionally, team structure offers a good platform to exchange ideas and network. Culture supports emphasis on work life balance. Telecommuting is a viable option in many positions. Encountered and met some amazing visionary colleagues.

    Cons

    Strategic plans lacking in both depth and execution. Teams isolated from each other and no effective lines of communication to bridge account gaps. Lower echelon of employees left to fend for themselves in times of crisis. Lack of accountability for serious failures in sales account transition and management. Structure often inhibits action and becomes a very reactionary workflow after a while. No opportunities to transfer within company (HR policy based) after being laid off.

    Advice to ManagementAdvice

    Rely on your brain trust rather than lay them off if the numbers are not being met. Merit raises are shallow, Having been exposed to financials, it is clear to me that upper management save themselves and sacrifice the true workers to save face with customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Lack of employee value

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Senior Consultant
    Former Employee - Senior Consultant

    I worked at BT Global Services full-time (more than 5 years)

    Pros

    Originally I was part of INS before the full buy out by BT. INS was a great place to work with fantastic, energetic and smart folks. BT then rolled them up into the company fully and the entire work force changed its tone. Layoffs after layoffs and then came the reduction in staff to deliver clients a better cost. If your running a professional services group you would have to take a long look at the business model BT is now going to be running. Cheaper labor does not equal quality work. Its sad to see what they have done to a great successful business.

    Cons

    Lack of contact with management. Lack of partner training relationships even though they have multiple partner relationships. No job security. Went from regional travel to global travel. Horrible HR practices.

    Advice to ManagementAdvice

    Take stock in your good employees. Make sure they are compensated, have a solid career track and job security. Find valid partner training and make sure you find the relationships with those companies to keep your employees in the loop of new offerings and technology. Ensure their relationships with the clients are improving and make sure you take the time to include yourself in client meetings with your employees to drive the relationship to next levels.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    corruption

    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at BT Global Services full-time

    Pros

    no leadership no support

    Cons

    no training no support too many family members working within firm even though it is suppose to be banned

    Advice to ManagementAdvice

    none too many theives already

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