BT Ireland Reviews

Pros

- Flexible work arrangements
- Homeworking facility
- Subsidised canteen with decent food in Dublin

Cons

- Horrible working climate, best people are leaving the corpany week after week
- Reorgs are happening every few month, due to utter lack of strategy and direction
- Workforce is completely demotivated and cynical
- Pay reviews were poor, even when times were good
- Business is driven through time keeping, prospecting and other MIS systems, as opposed to customer focus
- complete lack of leadership from senior management and retrechment
- CYA culture is predominant
- middle management is increasingly being taken over by managers from BT Northern Ireland, who have no experience working with large MNCs, but are used to more beaurocratic systems, dealing with public sector and SME companies

Advice to Senior Management

There have been so many reorgs to transform BT Ireland, the mutation that the company is now is barely survivable. The only possible remedy is to return to the working model that was last recognised as succesful (e.g. before the BTNI and EsatBT merger) and work forward from there.

Otherwise get on with the job and close down the ROI operations, so that there is room for other companies like Vodafone to fill the space.

Pros

Competitive salary.
Large corporate clients.
Global network.

Cons

Sales and Finance people are trying to run a Telco where engineers are not appreciated and treated very poorly.
Demotivating, depressing work environment.
Small, dirty offices with very little desk space and no air-conditioning.

Advice to Senior Management

BT used to treat engineers fairly in the UK, why not do the same in Ireland?

Pros

Good Work life balance

Varied workload as BT has huge portfolio. Staff young & friendly. Central location
Lots of helpful people around the services.

Cons

Merger with BT Retail has been a disaster for BT in South, Cultural differences hugh between regions. All senior managers now based in North and all job losses are happening in South as there is No union.
Cost saving has gone ridicolous, office furmiture now being reconditioned.
Morale is lowest I have ever seen in a corporate setting.
Professional services model flawed. Middle management very poor, no vision, strategy or technical background
Lack of visibility of bigger BT, since de-merger from GS>

Focus on key accounts is to the detriment of any new business.
Key Sales staff left and replaced by poor qaulity people.
further Job losses on cards

Advice to Senior Management

Resign..

Employ new Sales with background in IT or Telecomms industry. Focus on generating new business. Employ more managers from South.

Pros

Occasional Home Working policy (2-3 days from home)
Large Corporate clients
Salary + Benefits
VHI

Cons

Incompetent managers
Rude corporate culture
Dirty offices (toilets)
Hot desking
low morale
high fluctuation (rotating door)

Advice to Senior Management

Improve hiring process by introducing tests in order to filter out less capable applicants.