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BT Reviews in London, England

Updated March 4, 2015
Updated March 4, 2015
92 Reviews
2.4
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
92 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Highlights

92 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Good prospects for the right person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Consultant in London, England (UK)
    Former Employee - Test Consultant in London, England (UK)

    I worked at BT full-time (more than 5 years)

    Pros

    Large company where you are able to move around a lot, if that's what you want!

    Cons

    Poor work life balance, very high pressure in IT departments, problematic IT systems.

    Advice to ManagementAdvice

    Consider helping to restore work life balance and reducing management pressure.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Stay away from BT the Cost Transformation team

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cost Transformation Consultant in London, England (UK)
    Current Employee - Cost Transformation Consultant in London, England (UK)

    I have been working at BT full-time (more than a year)

    Pros

    Considered as "Elite" team in BT and a launch pad for talented individuals into the senior leadership positions. Pay is on par with management consulting

    Cons

    There are several issues in the team:
    1. Type of work: The team is predominantly involved in cost reduction projects through headcount reduction, organisation restructuring, offshoring, outsourcing etc. The team is focussed narrowly on cost reduction with little regard to customer satisfaction, quality and service delivery aspects. They use limited set of tools such as Overhead value analysis, management spans and layers to identify cost reduction opportunities. A recent internal employee survey highlighted the "mundane" nature of their work. The majority of work is desk bound with conference calls as a preferred way of reaching out to people to collect data/information. The project deadlines are unrealistic which put a lot of pressure on project teams which affect the quality. Although they claim to be data driven in their approach, but the quality of the data itself is questionable. This leads to lots of revisions in final recommendations.
    2. Team culture: The senior leadership openly promotes "Survival of the fittest" culture pitting team members against each other. There is no honesty, and transperancy in performance management system. Performance management is based on the perception of few and powerful people. This creates a lot insecurity within the team and toxic work environment. People are afraid to speak up during team meetings about the issues. There is a blame culture for failures without understanding the root causes. This work culture is similar to that of other parts of BT. There are loads of negative reviews on BT's performance management system on Glassdoor. They use outdated forced distribution system to identify poor performers. There is a high attrition rate in the Cost Transformation team because of unfair and unjust performance management.
    3. Cost Transformation senior leadership: The team leadership is arrogant and highly political. They boast of their team as world class and best in class team. Too much focus on cost short term cost reduction and they are more interested in hitting their targets than building truly high performing team with open and transparent work culture.

    Advice to ManagementAdvice

    1. Stop pretending that you are world class or best in class. You are not a world class team. Just by taking out few billion pounds from the cost base by brute force does not make you world class. BT's customer service issues are well known.
    2. Get rid of "Survival of fittest" culture. It has done more damage to your own team. The team has a lot of insecurity and they are always stressed out. It not only affects their health but also affects the quality of their work
    3. Discontine unfair performance management system: Be more open and transparent with the performance management system. Forced distribution system is an outdated performance management system which has no place in today's age. Look at the hard facts to assess performance rather than the perception of powerful people
    4. Broaden the workscope: Stop focussing on short term cost reduction projects which hit your numbers and get your big fat bonuses. Focus more on the projects which will give BT sustainable and long term benefits

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Huge pressure on staffing levels at the moment, although through voluntary means

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Strategy in London, England (UK)
    Current Employee - Head of Strategy in London, England (UK)

    I have been working at BT full-time (more than 3 years)

    Pros

    Good dynamic working, collaborative and interesting work in a company with an ever evolving business model

    Cons

    Too many Director and Managing Director, too few manager level staff, particularly in HQ functions. Very difficult to accelerate careers to Director level at the moment and MD level promotions almost unheard of.

    Advice to ManagementAdvice

    Cut more MDs quickly and give space for other promotions otherwise you risk losing a whole segment of talent over the next 5 years. Mediocre senior managers will stay, the best will all leave.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    OMG BT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecoms Engineer in London, England (UK)
    Current Employee - Telecoms Engineer in London, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    No leadership lost cause, within the chaos i can skip and dance, fill the spreadsheet's like a KPI warrior while the customers get no service

    Cons

    absolutely no work life balance, managers scared witless that they will not get a bonus and chase you whilst waving their spreadsheet's wailing KPI's at the top of the voices

    Advice to ManagementAdvice

    Please Manage your people , please stop being scared ..scared managers make excellent bully's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Is okay too corperoate rthough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Summer Student in London, England (UK)
    Current Intern - Summer Student in London, England (UK)

    I have been working at BT as an intern (more than a year)

    Pros

    good job with fun co-owkrers doing stuff i like. good job with fun co-owkrers doing stuff i like. good job with fun co-owkrers doing stuff i like.

    Cons

    bad red tape which u have to do boring.... SOOOO boring boring boring boring boring boring boring boring

    Advice to ManagementAdvice

    less corperate bullcrap please

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Excellent employer - and working hard on continuous improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at BT full-time (less than a year)

    Pros

    - Great company that genuinely works hard to try to deliver what customers want, and delivers a product - telecoms and internet - that is in real demand.

    - Sensible work-life balance: there's enough to keep you busy, but you're not expected to be a martyr to work.

    - The company really tries to live its values.

    Cons

    - Flexible working isn't for everyone: many of us would prefer, rather than a 'virtual team', scattered across the UK, a real team, with an office and people you see and speak to every day, and with whom you can go for a drink after work. That said, such roles exist too, and therefore it is simply a question of applying, and being selected, for them.

    - Inevitably, there must be cost savings. This is a consequence of being in a competitive industry in which other companies are vying for market share. This means that we need to evolve to tackle challenges. Sometimes the process of evolving makes people nervous, which causes tension - particularly in longer-serving, older workers who have seen it all before (or think they have...). I doubt this change aspect is any more so than any other major company though - and BT are arguably far better, as they don't make people redundant, they simply move them to a 'redeployment pool' from where they can apply for new jobs (which is a hangover of civil service/public sector days, but one which - regardless of its economic merits - makes for a far more humane employer).

    Advice to ManagementAdvice

    I've been working for the company for 11 months, and I'm really impressed. The one thing I would definitely change is hiring policies: at present, hiring managers are artificially constrained to selecting new candidates from the redeployment pool within their own line of business (LoBs), then expanding the search to other LoBs, then advertising internally, then advertising externally. At each stage, managers can only progress to the next stage by rejecting all candidates. This prevents them from seeing (or advertising to) all possible candidates, and selecting the best. While commendable that the redeployment pool is prioritised, it does severely impact managers' autonomy, and the ability to select the best people for the job. Open competition is usually the best option, and I think that it would be here, too.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good company to start your career with. Excellent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst Programmer in London, England (UK)
    Former Employee - IT Analyst Programmer in London, England (UK)

    I worked at BT full-time (more than 3 years)

    Pros

    Good Training. Good starting salary. Friendly work environment. Good work life balance. I don't know what it would be like for Managers. Excellent canteen. I would recommend this company for a new graduate as it has a good reputation in the telecoms industry both nationally and globally.

    Cons

    Limited prospects for a successful career. Few opportunities for promotion.

    Advice to ManagementAdvice

    Fast track the high performers into good management positions.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Clunky processes and systems, ok work life balance and pay

    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    - Generous annual leave and other benefits
    - Some flexible working though this will significantly decrease in the near future.
    - Pay is ok

    Cons

    - Dreadful blame attitude
    - Over-excitement at the launch of new initiatives, but lack of execution
    - Clunky and outdated internal systems and processes
    - Lack of development and career progression
    - Too many cling-ons who have been with the company for 25+ years and are useless but somehow impossible to get rid of
    - UK centric attitude despite harping on about being global
    - Dire performance management
    - Some low-level bullying and weak management

  10. 3 people found this helpful  

    Good points and bad points: Solutions Designer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Designer in London, England (UK)
    Current Employee - Solutions Designer in London, England (UK)

    I have been working at BT full-time (more than 8 years)

    Pros

    The major pro is job security as BT have never made people forcefully redundant. They pay is OK and I have done some interesting work in my time. Employes get free perks such as free broadband, BT vision, cheap calls from their company mobiles and I am one of the lucky ones that is registered as a flexible worker.

    I know individuals that are still working in BT for the past 44 years.

    ALP: Accredited Learning Pathways: These let individuals pick a professional training pathway and do include professional courses. They cover anything from visualization to project management.

    Share save scheme: This is great as it allows individuals to save money before take and buy shares at the price they were 3 to 5 years ago. Some many BT employees invested in this when it was 60p and now the shares are worth around £3.60, so the people that invested £250 for fives can basically pay off there mortgage now. Even if the shares didn't go up in value they still could have take the money back, with interest, and wouldn't had to pay any tax on it..

    I have always been paid on-time and engineers are paid well

    Cons

    * Home and Flexible working: - Over the past two years BT has changed people from home workers to office based workers as they say it improves communication from the staff. I do work from home some days, but I'm still based from an office.
    * T&S: - BT's policy on travel is now pretty much non-existent. Cheapest hotel, cheapest way of getting there, small allowance that doesn't even cover the cost of the night time meal. When I travel I'm basically paying for part of it, however I do have a few beers when I do.
    * Free broadband but no free line rental: You just feel that although you get free broadband there making money out of you as you have to buy the telephone line from them.
    * Work conditions: Where I work there are 6 desks, but there can be up to 12 people wanting one. H&S goes out the window with boxes and equipment left on the floor in this un-airconditioned office that sometimes reaches 31 degrees.
    * BT Vans: You either get one without air conditioning or a restricted vehicle. BT still buys vehicles today without air conditioning, which means those hard working engineers have to boil.
    * Career Progression: - This can be good if you know Juniper or Cisco as BT is a telecommunication company, but even though my skills are sort after outside, progression for me has been very difficult.
    * APR's and 1-2-1: The very worst thing about working for BT is the APR, DPR, & 1-2-1 process. You basically have to write war a piece to get an Achieving Standards grade to get your bonus. It is the most long winded, pointless thing I. Even if I have saved or made BT loads of money or done something special for your customer you are very hard pushed to be recognised and most times you get a graded depending on internal politics or internal budgets.

    Advice to ManagementAdvice

    Change the following:
    Allow people to become home based workers again
    Simplify or remove the APR/DPR process. It's a waste of time!!!!
    Don't keep pushing to reduce T&S to a point that now body will travel.
    Put air con in the vans for the hard working engineers
    Give your workers free line rental or at least discounted line rental.

    Keep up the good work with the following:
    ALP's
    Sharesave

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    It's very very very bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)

    I have been working at BT full-time (more than 10 years)

    Pros

    There are very very few if any pros.

    Cons

    The management haven't a clue about motivating people.

    Advice to ManagementAdvice

    They would not listen to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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