BT Reviews in London, England

Updated September 17, 2014
Updated September 17, 2014
350 Reviews
2.8
350 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
1 Rating

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 50 reviews)

  • Good hours flexible schedule - good work from home policy (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 17 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 28 reviews)

More Highlights

83 Employee Reviews Back to all reviews

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  1.  

    good company benefits, difficult internal process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Director in London, England (UK)
    Former Employee - Account Director in London, England (UK)

    I worked at BT full-time (less than an year)

    Pros

    good company benefits, large company with opportunities to move around the company with different roles if you have good network, good colleagues to work with

    Cons

    difficult internal process with messy record in the system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Not bad - everyone works hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Finance Manager in London, England (UK)
    Current Employee - Senior Finance Manager in London, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    Work life balance is better than practice. Compensation is good.

    Cons

    A lot of firefighting as the systems are not up to scratch.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Tough but good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Product Management in London, England (UK)
    Former Employee - Head of Product Management in London, England (UK)

    I worked at BT full-time (more than 10 years)

    Pros

    A lot people always around so there is always an a willing person to discuss business issues with. A depth if training is offered to all staff at all levels

    Cons

    Quite a few people hiding behind those who are working hard, and then claiming credit. An easy company to coast in if you have the ear of seniors. Very process driven. constantly re-viewing processes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Management factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Improvement Consultant in London, England (UK)
    Former Employee - Business Improvement Consultant in London, England (UK)

    I worked at BT full-time (more than 10 years)

    Pros

    Home working
    The right values and policies for a healthy working environment (though these are regularly ignored in practice)

    Cons

    Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management. Your job satisfaction in BT is really down to which manager you have and this changes every 6 months on average.

    The company often loses sight of the customer and this can be very frustrating. Ultimately, the apparent purpose of BT is to create more managers and to protect those already in place. I was a senior manager and saw this from the inside.

    Advice to ManagementAdvice

    Design your processes and all aspects of delivery around customers. It's so much more motivating to work in a company that places customers first, trusts staff to get on with delivering what common sense tells them is right and has the maturity to move away from a command and control management culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Challenging in the consumer business unit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Marketing in London, England (UK)
    Former Employee - Head of Marketing in London, England (UK)

    I worked at BT full-time (more than an year)

    Pros

    Demanding, meritocratic, challenging competitive market

    Cons

    Lack of diversity - very British especially at Senior levels

    Advice to ManagementAdvice

    increase diversity in employee body

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    mostly good experiences, decent work/life balance dependant on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Technology Consultant in London, England (UK)
    Current Employee - Specialist Technology Consultant in London, England (UK)

    I have been working at BT full-time (more than 10 years)

    Pros

    work life balance
    opportunity to move around
    opportunity for different projects

    Cons

    not a lot of staff churn so promotion is non-existent
    variable management culture

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in London, England (UK)
    Former Employee - Finance Manager in London, England (UK)

    I worked at BT full-time (more than 3 years)

    Pros

    Good experience, skills training, nice colleagues and location. Bonus structure was amenable.

    Cons

    Company didn't value the customer at all. Worked it's employees to the ground

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Toxic, frustrating, Nobody listens,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)

    I have been working at BT full-time (more than 10 years)

    Pros

    You can play the "BT game" to keep yourself appearing good without actually doing much. Play the game the way senior management want you to play it can keep you in a job for ever.

    Cons

    It's openly discussed that the strategy is to reduce headcount by 10% per year. This results in middle management only interested in passing responsibilities to other teams and cutting their own headcount. This maybe efficient when looking at your own team but taking a step back and looking at the bigger picture means you are passing expertise out to non experts actually causing inefficiency. Unfortunately, the middle managers that reduce their own headcount like this are the ones that are promoted. It also promotes a culture of fear, bullying and teams that are only interested in protecting themselves.

    Performance management has been implemented and is totally flawed. It is being used as a tool to find excuses to manage people out of the business. However, the teams themselves have learned how to fight back against HR and senior management so now spend all their days collecting stats and metrics that ensure they are protecting themselves from being managed out.

    Bullying is rife amongst senior and middle management. EIther the middle and lower management tow the line and manage people out of the business or face the chop themselves.

    Promotion or career pathways are non existent unless you are prepared to sell your soul.

    The company is currently cancerous, toxic and a horrible place to work. Best to avoid at all costs.

    Advice to ManagementAdvice

    You sold your soul. Please go buy it back

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Strategy in London, England (UK)
    Current Employee - Head of Strategy in London, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    Honest genuine management focused on growing the company and creating a healthy organisation. Very good long term investments in place

    Cons

    Very hard to get promoted and an obsession on 'deliverables'. You end up working very long hours to get a fair chance at a promotion

    Advice to ManagementAdvice

    Better training and motivation

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Fibre Optic cable gang

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cable Layer in London, England (UK)
    Current Employee - Cable Layer in London, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    Decent money, solid structured company with job security, sticks to H&S when others bend the rules

    Cons

    To get in as a cable layer I had to do a Psychometric Test?? this has 100% no relevance what so ever regarding mine or any of the gang I worked for? they are making so many people who are ground workers loose the opportunity of working for BT due to having a "Generalised" test for people who want to work for them? pipe layers cable layers digger drivers dumper drivers shouldn't be taking tests like this as it offers no true picture of someone who is qualified on lets say a digger whos spent thousands of pounds on his/her tickets for some test asking them to pick a shape to put in a hole that fits or a question about organisation? total lack of knowledge from the people at the top.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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