BT Reviews

Updated July 1, 2015
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2.5
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BT CEO Gavin Patterson
Gavin Patterson
9 Ratings

Pros
  • work life balance is good but again it depends on your project (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)

Cons
  • work life balance needs to be reviewed (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Pros and Cons

104 Employee Reviews

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  1. Good and getting better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fast Track Leadership Programmer in London, England (UK)
    Current Employee - Fast Track Leadership Programmer in London, England (UK)

    I have been working at BT full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    BT Consumer is going places and has a real energy following recent acquisitions. This has meant that there's been a shift in culture and ambition that can be felt across the organisation.

    Cons

    Senior management can be ruthless and career progression can be difficult without senior sponsorship.

    Advice to Management

    Invest more in people development and encourage greater job movement to motivate people to work to their full potential.


  2. Helpful (2)

    Archaic institution in need of a big culture change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at BT (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Staff perks are good if you're sufficiently senior.

    Cons

    BT Centre is a grim place to work. No wonder so many people work remotely.
    There's no budget to buy or do things - yet they can find 900m for Champions League rights!

    Advice to Management

    Ditch the command and control structure and empower the (less senior, but certainly no less able) people who actually know what they're doing.


  3. Helpful (3)

    In comparison, a very good company... in some respects

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at BT

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I now work for a much smaller employer and have come to see BT's points in a clear light: 1) Excellent flexible working and supporting technology across the business 2) Leading brand with people who are genuinely proud to work there and do a good job 3) Good benefits package 4) Good internal comms 5) Good opportunities to move within the company - but don't wait to be asked. Your career is what you make it 5) Most work/decisions made in short conference calls. Face to face meetings largely rare. I like this way of working. Others might need more nurturing. 6) Good support for working parents. 7) It's a grown-up way of working. You find your own training and there is plenty to tap into.

    Cons

    Cons 1) The benefits package offsets and fairly conservative wage. I earn much more now, but my benefits aren't as good so do the maths 2) Finding a real person to talk to for any systems support is impossible. Everything is self-service and online. Don't expect any IT man here. 3) Most work done on conference calls. If you like half day meetings, they are rare. 4) It's a large company, so restructuring is common. Sometimes this means you feel you're just a number.


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  5. Helpful (3)

    A dinosaur company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in London, England (UK)
    Current Employee - Senior Consultant in London, England (UK)

    I have been working at BT

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits for existing senior managers, ok work life balance but can often be feast or famine ie frequently too little challenging work and then suddenly there's too much.

    Cons

    No career progression, command & control culture, poor quality and service focus, low salary increases, hierarchical, cost reduction gone mad, poor opportunities for consultants and process driven. Professional programme roles such as consultants and PMs are not really valued and they are actively trying to reduce the number of roles in this area. On a recent all hands call for around 1000 PMs the cost reduction team spoke of 'cleansing the current PM population '.

    Advice to Management

    Focus on quality, people and service as well reducing costs.


  6. Helpful (1)

    Strong brand in the telecoms sector and you can get good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)

    I have been working at BT full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Big company involved in many areas hence you can learn a lot if you move around. Company is flexible allowing you to move around

    Cons

    Slow pace environment to deal with


  7. Helpful (1)

    Large, hierarchical and slow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at BT full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Vast amount of activity going on to get involved in - if you have any time left in your day
    A good organisation to work in if you're in the early stages of your career - but don't pick up bad habits prevalent in the organisation e.g. meeting culture; lack of planning

    Cons

    Cost-driven organisation - takes priority over every decision - risk adverse
    Change is managed badly and most senior managers are poor leaders
    Work-life balance is poor - the organisation doesn't seem to know how to align resources with work demands
    Tools for the jobs provided are generally not fit for purpose e.g. laptops and telephones

    Advice to Management

    You have some fantastic people working in your organisation - let them get on and do their job! Really learn what coaching is and practice doing it well. Treat your people with respect.


  8. Helpful (6)

    Stay away from BT the Cost Transformation team

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Cost Transformation Consultant in London, England (UK)
    Current Employee - Cost Transformation Consultant in London, England (UK)

    I have been working at BT full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Considered as "Elite" team in BT and a launch pad for talented individuals into the senior leadership positions. Pay is on par with management consulting

    Cons

    There are several issues in the team:
    1. Type of work: The team is predominantly involved in cost reduction projects through headcount reduction, organisation restructuring, offshoring, outsourcing etc. The team is focussed narrowly on cost reduction with little regard to customer satisfaction, quality and service delivery aspects. They use limited set of tools such as Overhead value analysis, management spans and layers to identify cost reduction opportunities. A recent internal employee survey highlighted the "mundane" nature of their work. The majority of work is desk bound with conference calls as a preferred way of reaching out to people to collect data/information. The project deadlines are unrealistic which put a lot of pressure on project teams which affect the quality. Although they claim to be data driven in their approach, but the quality of the data itself is questionable. This leads to lots of revisions in final recommendations.
    2. Team culture: The senior leadership openly promotes "Survival of the fittest" culture pitting team members against each other. There is no honesty, and transperancy in performance management system. Performance management is based on the perception of few and powerful people. This creates a lot insecurity within the team and toxic work environment. People are afraid to speak up during team meetings about the issues. There is a blame culture for failures without understanding the root causes. This work culture is similar to that of other parts of BT. There are loads of negative reviews on BT's performance management system on Glassdoor. They use outdated forced distribution system to identify poor performers. There is a high attrition rate in the Cost Transformation team because of unfair and unjust performance management.
    3. Cost Transformation senior leadership: The team leadership is arrogant and highly political. They boast of their team as world class and best in class team. Too much focus on cost short term cost reduction and they are more interested in hitting their targets than building truly high performing team with open and transparent work culture.

    Advice to Management

    1. Stop pretending that you are world class or best in class. You are not a world class team. Just by taking out few billion pounds from the cost base by brute force does not make you world class. BT's customer service issues are well known.
    2. Get rid of "Survival of fittest" culture. It has done more damage to your own team. The team has a lot of insecurity and they are always stressed out. It not only affects their health but also affects the quality of their work
    3. Discontine unfair performance management system: Be more open and transparent with the performance management system. Forced distribution system is an outdated performance management system which has no place in today's age. Look at the hard facts to assess performance rather than the perception of powerful people
    4. Broaden the workscope: Stop focussing on short term cost reduction projects which hit your numbers and get your big fat bonuses. Focus more on the projects which will give BT sustainable and long term benefits


  9. Helpful (1)

    Good prospects for the right person.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Consultant in London, England (UK)
    Former Employee - Test Consultant in London, England (UK)

    I worked at BT full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company where you are able to move around a lot, if that's what you want!

    Cons

    Poor work life balance, very high pressure in IT departments, problematic IT systems.

    Advice to Management

    Consider helping to restore work life balance and reducing management pressure.


  10. Helpful (2)

    Huge pressure on staffing levels at the moment, although through voluntary means

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Strategy in London, England (UK)
    Current Employee - Head of Strategy in London, England (UK)

    I have been working at BT full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good dynamic working, collaborative and interesting work in a company with an ever evolving business model

    Cons

    Too many Director and Managing Director, too few manager level staff, particularly in HQ functions. Very difficult to accelerate careers to Director level at the moment and MD level promotions almost unheard of.

    Advice to Management

    Cut more MDs quickly and give space for other promotions otherwise you risk losing a whole segment of talent over the next 5 years. Mediocre senior managers will stay, the best will all leave.


  11. Helpful (4)

    OMG BT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecoms Engineer in London, England (UK)
    Current Employee - Telecoms Engineer in London, England (UK)

    I have been working at BT full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No leadership lost cause, within the chaos i can skip and dance, fill the spreadsheet's like a KPI warrior while the customers get no service

    Cons

    absolutely no work life balance, managers scared witless that they will not get a bonus and chase you whilst waving their spreadsheet's wailing KPI's at the top of the voices

    Advice to Management

    Please Manage your people , please stop being scared ..scared managers make excellent bully's



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