BT Reviews

Updated July 28, 2015
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BT CEO Gavin Patterson
Gavin Patterson
68 Ratings

Pros
  • work life balance is good but again it depends on your project (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)

Cons
  • work life balance needs to be reviewed (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Pros and Cons

490 Employee Reviews

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  1. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Bangalore (India)
    Current Employee - Analyst in Bangalore (India)

    I have been working at BT full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Chance to learn many new technologies. Interaction with vendor helps to develop managing skills. Network based skills will get improved

    Cons

    No proper process in place Unorganised


  2. tech support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Officer Hyderabad India in London, England (UK)
    Current Employee - Technical Support Officer Hyderabad India in London, England (UK)

    I have been working at BT (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    very nice place to work

    Cons

    bit stressful to work. and at times a lot of work gets pilled up.


  3. Helpful (1)

    Good in (a few) parts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A Group Position in London, England (UK)
    Current Employee - A Group Position in London, England (UK)

    I have been working at BT full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - in areas where meaningful investment is still available (Mobile, TV & some Consumer services), good opportunities now, and would probably exist for longer than in other areas. - as profitability highly reliant on long term cost cutting - opportunities for development exist in teams driving that - but as CFO highlighted recently, that can only last so long - CEO highly focussed on Consumer - just watch some of his audios/videos. Thats where attention is focussed and skills/delivery in that area will gain attention and support. - In areas facing headcount reductions, BT avoids compulsory redundancy and has an internal process to match people to new roles. Not perfect, but still better than the approach of many large companies. - Approach to Performance Management has improved in the recent past (but application highly influenced by local management attitudes. Having entire teams rated below average is not unknown).

    Cons

    - Its worth reviewing the Annual Report & Accounts. Overall revenue has been in a declining trend for some years. Profitability only maintained by cost reductions. Investment has been reducing year on year, and as it is increasingly focussed on Consumer markets, other areas are struggling to compete. - Hype re non-UK "High Growth" markets - make your own mind up by looking at how much revenue is derived from them and the amount of investment flowing into them. - In many areas the Finance-driven approach is uni-dimensional; set commercial targets unrelated to available resources or market dynamics. Once under-performance is evident - reduce headcount (or move it to "cost transformation" or oversight/governance roles). Rinse and repeat. - Changes in major markets (especially Wholesale & Global Services) are highlighting the need for key decisions regarding focus. With less resource and investment available, a more selective approach is needed, but BT's decision making process works against this. - Leadership in Global Services. A case study in how not to do it. - In the main, decision making disproportionally influenced by the short term - Terms and conditions for new joiners have been revised recently, and are less attractive. - General trend away from flexible working (but highly dependent on local management). Increasing emphasis on moving people to hubs assigned by business unit. Perverse outcomes include having to drive past one office to another further away where no-one else in your team works.

    Advice to Management

    - Actively decide what markets you wish to pursue and resource accordingly. - Where headcount or cost reductions are inevitable - don't just cut resources, transform processes, platforms and systems to allow fewer people to actually deliver the outcomes. - Be realistic about commercial outcomes sought. Challenging but achievable is far more effective than patently undeliverable. - Whilst avoiding compulsory redundancies whilst downsizing for many years has been a positive, perhaps its time to re-consider this along with a genuine transformation programme to position BT for the future. - Don't let Finance run the business


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  5. Senior sales professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Online Accounts Manager & Major Accounts Manager in Birmingham, England (UK)
    Current Employee - Senior Online Accounts Manager & Major Accounts Manager in Birmingham, England (UK)

    I have been working at BT (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Absolutely none nothing positive about working here avoid at ALL cists

    Cons

    Culture of bullying discrimination weak spiteful middle management promoted sideways for dreadful business decisions higher management old and out of touch. Actively encourage an environment where management are so terrified for their own skin that they apply ridiculous personal performance measures to actively remove anyone deemed as a threat to their precarious position

    Advice to Management

    As you are the ones cresting tge culture that actively breeds the bullying discrimination it is to the CEO this goes out to. Man up. Start REALLY listening to your staff and pretending all is good with the world. You gave some truly appalling middle and senior management.


  6. Title ?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Manager
    Former Employee - Programmer Manager

    I worked at BT

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Was a very good employer ~ 5-10 years ago, however over time and owing to pressure from the recession, and increased competition BT became much less of agood employer. Usually hired good to Very good technical staff.

    Cons

    Disorganised, constant never ending change and re-structuring. Constant conflict between Prjoect Managers who were trying to get the job done and People Mangers who were trying to ustilise people more efficiently. Continual cost cutting, and reduced budgets. People felt under valued, and often became ill/very ill owing to work pressures.

    Advice to Management

    Seek agreement with the Staff Unions that sometimes compulsory redundancy is often a lesser evil, than continually trying to shoehorn wrongly skilled people into unsuitable jobs. Agree budgets with managers, and then let the managers manage. Forget People Mangement, bring back mangement by the Line. Line Managers are at the end of the day the ones resposible for a companies' success.


  7. BT - Plusnet - Good place to be in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bangalore (India)
    Current Employee - Anonymous Employee in Bangalore (India)

    I have been working at BT

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Good challenging work - Promotes use of best technology - Good work life balance - Clear direction of future

    Cons

    - Commuting to office is pain

    Advice to Management

    Promote the brand of company. Move office to a better location to reduce commuting time.


  8. PlusNet GDC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Design and Development Consultant in Bangalore (India)
    Current Employee - Senior Design and Development Consultant in Bangalore (India)

    I have been working at BT full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work is innovative and new things to learn. Though a service company class of work in this project is very high! Management and tech leads are very supportive

    Cons

    Commute to office and ORR traffic Canteen not great

    Advice to Management

    Transport for ladies


  9. Senior Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nice place to work if you want flexibility..

    Cons

    Too much politics. No growth..


  10. Helpful (1)

    Great lower levels, flawed thinking up the ranks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    There are some fantastic people in BT. It has a long history and a fierce loyalty in its people when in a crisis; Strong long term ambitions; innovation and financial focus.

    Cons

    Work life balance varies wildly across the lines of business, some areas have expectations of total commitment (60hrs+). Focus on in-year cost savings prevents business growth and reduces customer satisfaction through understaffed services. Appalling recent history of forced performance management curves, managed exits and treating people as numbers not assets. Continual internal requests for paid voluntary leavers with no back fill is exposing service inefficiencies to customers.

    Advice to Management

    A business is built by, on and for people. Focus on internal measures and finance over what you do for your customers, and the market will turn elsewhere.


  11. Politics all Over..Feel of Call Centre...Avoid BT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Bangalore (India)
    Current Employee - Consultant in Bangalore (India)

    I have been working at BT

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    1 Flexible work hours but that too depends upon the project and the manager.

    Cons

    1 You will have to struggle to get the minimum rating in BT as the UK management and Indian Management is so disconnected and it will impact your hike % and you will be left frustrated. 2 Managers are best fit for joining politics instead of working in BT. 3 You will be put in the project with minimal training and you have to struggle to get the knowlege out of vendors which is not willing to provide you the necessary information as they want to save their own Job. 4 No strainght forward policy for insourcing any project. 5 In some cases/teams your performance feedback will be taken from the Vendors. 6 Avoid joining BT if possible/if necessary join it as an intermediate jump.

    Advice to Management

    1 Let them do the brainstroming among themselves and appoint some more reediculous managers to help raise the attrition rate. 2 I dont know the management ...:-)



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