BT Reviews

Updated September 27, 2014
Updated September 27, 2014
339 Reviews
2.8
339 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
135 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 49 reviews)

  • Great work life balance and ability to work from home to be more effective (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 16 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nothing too amazing, but not all bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Doncaster, England (UK)
    Current Employee - Sales Advisor in Doncaster, England (UK)

    I have been working at BT full-time for more than a year

    Pros

    The pro's to working at BT is the experience you gain and the way it stands out on a CV it is a good name to have on there. The bonus structure CAN be good (emphasis on the word can) and also most of the people there are pretty awesome.

    Cons

    The way that non-sale calls are directed through to ourselves and there is nothing we can do about these particular calls yet we are penalised in the stats about them. Also the bonus CAN be absolutely terrible.

    Advice to ManagementAdvice

    When someone is struggling on a higher campaign don't just constantly put them on a performance review and not move them around during a change around. Actually drop them back to an easier campaign

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Technical support agent for BT client

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Bangalore (India)
    Current Employee - Technical Support in Bangalore (India)

    I have been working at BT full-time for more than 3 years

    Pros

    i had a good experience working here, but the work here is completely process related so there is nothing much to learn.

    Cons

    the processes like major incident management were interesting though.

    Advice to ManagementAdvice

    i dont have anything to say here.

    Recommends
    Approves of CEO
  3.  

    good company benefits, difficult internal process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Director  in  London, England (UK)
    Former Employee - Account Director in London, England (UK)

    I worked at BT full-time for less than a year

    Pros

    good company benefits, large company with opportunities to move around the company with different roles if you have good network, good colleagues to work with

    Cons

    difficult internal process with messy record in the system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Pathetic company a bid no no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Gurgaon, Haryana (India)
    Current Employee - Analyst in Gurgaon, Haryana (India)

    I have been working at BT full-time for more than a year

    Pros

    no work at all
    No support by management
    if oyu are taking leaves that is urgent for you you get development needed and are blocked from IJPs

    Cons

    salaries difference is large as per differnt organisations
    No Employee support
    Hire you for different profile and put you into different profile.

    Advice to ManagementAdvice

    get some trainings on management dont do stupidest of things

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Work Culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    You get good money here as compared to the other companies in the market.There are less folks currently associated with the company so it is best time to join the company.

    Cons

    Too much work with tough timelines.Work never ends here.There is no onsite opportunity in BT,all onsite opportunities are with the Vendors.Although being the client of vendors,it is vendors who are making more money at onsite.

  7. 1 person found this helpful  

    Fur lined rut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PM2  in  Ipswich, England (UK)
    Former Employee - PM2 in Ipswich, England (UK)

    I worked at BT full-time for more than 10 years

    Pros

    Working from home is possible.

    Ability to move around the business even abroad if you build internal networks.

    Easy to stay and count the money if you are strong enough to adopt a certain mindset about getting into work and getting home and the possible repercussions of only working 9-5.

    Cons

    Traditional long standing company that still does very well from the myth that all BT people are paid a small fortune. Some BT salaries and terms were super competitive until mid 90s. Release package payments are a fraction of what they used to be and it is becoming harder to get paid release.

    BT is reknowned for badly practised performance management. BT and union comms are often contradictory on how the process is applied and the company is still not meeting it's targets for reducing its global head count.

    Some of the people I still know at BT remain in small niche teams operating as 'mates' I.e. Vendor security and data analysis and they seem to be left alone but many are in larger platform teams (Adastral Park) often managed remotely from India or the US where the management are hard micro managers.

    Advice to ManagementAdvice

    Difficult but to choose one I would say apply a better defined and transparent performance management system and keep promises on pay and bonuses.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Leeds, England (UK)
    Current Employee - Senior Project Manager in Leeds, England (UK)

    I have been working at BT full-time for more than 5 years

    Pros

    Some parts of the business have an ok work life balance. Good annual leave allowance

    Cons

    No real opportunities for growth. Very set in its ways

    Doesn't Recommend
    Positive Outlook
  9.  

    Great Company and People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  New York, NY
    Former Employee - Manager in New York, NY

    I worked at BT full-time for more than 3 years

    Pros

    Interesting work, good variety. Generally supports working from home.

    Cons

    Job security, frequency of layoffs due to lack of planning

    Advice to ManagementAdvice

    Spend more time focused on winning business opportunities and less on corporate restructuring strategies. You're losing some very capable people!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    The Tricky "Group Procurement Team" in BT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Procurement Manager  in  Beijing, Beijing (China)
    Former Employee - Procurement Manager in Beijing, Beijing (China)

    I worked at BT full-time for less than a year

    Pros

    The management hierachy is not flat while the senior management team set-up the un-realistic costs-saving target crazily.

    Cons

    Only focus on the costs-saving data massaging and cooking.

    Advice to ManagementAdvice

    Hari, as BT Chief Procurement Officer (CPO), should consider how to improve the professionalism of this global function team instead of cooking the un-real costs saving data.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Pays good but lack of wow factor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  Bangalore (India)
    Current Employee - Software Developer in Bangalore (India)

    I have been working at BT full-time for more than a year

    Pros

    Good Compensation to attract people.

    Cons

    Work and Work Life Balance not good. Only quantity, no quality.

BT Photos

Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
Inside the office

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