BT Reviews

Updated September 1, 2015
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BT CEO Gavin Patterson
Gavin Patterson
10 Ratings

Pros
  • work life balance is good but again it depends on your project (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)

Cons
  • work life balance needs to be reviewed (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Pros and Cons

103 Employee Reviews

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  1. Exciting opportunities in fibre and TV, less so elsewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in London, England (UK)
    Former Employee - General Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Significant opportunities (market and career) in the areas where BT is focusing major investment - ie UK Consumer (TV/Sport) and Openreach (Fibre)

    Cons

    Limited investment outside TV and Fibre. Frequent re-orgs and layoffs (particularly in ex-growth areas) constrain opportunities for progression and impact morale

    Advice to Management

    Keep up the good work on TV and Fibre. Greater continuity in leadership elsewhere in the company will deliver clearer strategy and better execution.


  2. mediocre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    some interesting projects, reasonable compensation, good job security

    Cons

    bad atmosphere, heavy cost cutting, toxic corporate politics


  3. Shocking, post-merger - refers to BT IT Services Ltd

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunity to work on a more diverse portfolio of Services Supportive (although stretched to breaking) management team

    Cons

    Expenses held, and questioned for weeks Commission payments cut/held for no warning or reason Processes and systems - no work on bringing the BT iNet and BT Engage processes and systems together - even 1 year later. Chaos reigned. Aggression by SLT when above issues meant you couldn't deliver on time/in budget Excessive, unmanageable Govenance procedures Employee negativity allowed to go unchecked

    Advice to Management

    For the Exec team - Deal with the above, being aggressive about problems not addressed by your team means the floodgates of leavers will not be closed.


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  5. Employer of Choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kuala Lumpur (Malaysia)
    Current Employee - Manager in Kuala Lumpur (Malaysia)
    Recommends
    Positive Outlook

    I have been working at BT full-time (More than a year)

    Pros

    - great ideas - great vision - great people - great history - great technology - no-one-is-going-die attitude

    Cons

    - weak delivery - weak execution - weak presentation and positioning - no-one-is-going-die attitude

    Advice to Management

    - improve rewards philosophy - improve communications=> "we are a communications company"


  6. Helpful (1)

    Glasgow Consumer Retention Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Retention Advisor in Glasgow, Scotland (UK)
    Current Employee - Sales and Retention Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT (More than a year)

    Pros

    Work hard & get a good bonus. (£400-£600 realistic) Some great people to work with.

    Cons

    No progression (One floor in a tiny building and no other retention dept's in Scotland) Bad management attitudes In-house politics Poor pay Very difficult working conditions as the targets are very difficult to consistently achieve without luck even for the most experienced advisors. Rewarding top-performing advisors by moving them to a significantly more difficult campaign. Outbound calling on the job where you are expected to up-sell (basically cold-calling)

    Advice to Management

    Value your staff, stop cutting the bonus prerequisites, have a clean working environment, stop overwhelming managers with 15 advisors per team, get rid of outbound for retention, make the targets more achievable.


  7. finance manager

    • Senior Management
    Current Employee - Finance Manager in Gurgaon, Haryana (India)
    Current Employee - Finance Manager in Gurgaon, Haryana (India)
    Doesn't Recommend
    Positive Outlook

    I have been working at BT full-time (More than 10 years)

    Pros

    multinational experience, growing in India

    Cons

    I do not see any cons

    Advice to Management

    to be more senstive towards employees


  8. Helpful (1)

    The pressure is on...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Client Services
    Current Employee - Director Client Services
    Doesn't Recommend
    Approves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Good well established company with a growth strategy around serving our big multinational clients. Good overall conditions and potential to advance.

    Cons

    A culture primarily based on cost reduction an 'jfdi', leading to long hours and stress for the workforce.


  9. Helpful (1)

    Good in (a few) parts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A Group Position in London, England (UK)
    Current Employee - A Group Position in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    - in areas where meaningful investment is still available (Mobile, TV & some Consumer services), good opportunities now, and would probably exist for longer than in other areas. - as profitability highly reliant on long term cost cutting - opportunities for development exist in teams driving that - but as CFO highlighted recently, that can only last so long - CEO highly focussed on Consumer - just watch some of his audios/videos. Thats where attention is focussed and skills/delivery in that area will gain attention and support. - In areas facing headcount reductions, BT avoids compulsory redundancy and has an internal process to match people to new roles. Not perfect, but still better than the approach of many large companies. - Approach to Performance Management has improved in the recent past (but application highly influenced by local management attitudes. Having entire teams rated below average is not unknown).

    Cons

    - Its worth reviewing the Annual Report & Accounts. Overall revenue has been in a declining trend for some years. Profitability only maintained by cost reductions. Investment has been reducing year on year, and as it is increasingly focussed on Consumer markets, other areas are struggling to compete. - Hype re non-UK "High Growth" markets - make your own mind up by looking at how much revenue is derived from them and the amount of investment flowing into them. - In many areas the Finance-driven approach is uni-dimensional; set commercial targets unrelated to available resources or market dynamics. Once under-performance is evident - reduce headcount (or move it to "cost transformation" or oversight/governance roles). Rinse and repeat. - Changes in major markets (especially Wholesale & Global Services) are highlighting the need for key decisions regarding focus. With less resource and investment available, a more selective approach is needed, but BT's decision making process works against this. - Leadership in Global Services. A case study in how not to do it. - In the main, decision making disproportionally influenced by the short term - Terms and conditions for new joiners have been revised recently, and are less attractive. - General trend away from flexible working (but highly dependent on local management). Increasing emphasis on moving people to hubs assigned by business unit. Perverse outcomes include having to drive past one office to another further away where no-one else in your team works.

    Advice to Management

    - Actively decide what markets you wish to pursue and resource accordingly. - Where headcount or cost reductions are inevitable - don't just cut resources, transform processes, platforms and systems to allow fewer people to actually deliver the outcomes. - Be realistic about commercial outcomes sought. Challenging but achievable is far more effective than patently undeliverable. - Whilst avoiding compulsory redundancies whilst downsizing for many years has been a positive, perhaps its time to re-consider this along with a genuine transformation programme to position BT for the future. - Don't let Finance run the business


  10. Title ?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Manager
    Former Employee - Programmer Manager
    Doesn't Recommend
    Neutral Outlook

    Pros

    Was a very good employer ~ 5-10 years ago, however over time and owing to pressure from the recession, and increased competition BT became much less of agood employer. Usually hired good to Very good technical staff.

    Cons

    Disorganised, constant never ending change and re-structuring. Constant conflict between Prjoect Managers who were trying to get the job done and People Mangers who were trying to ustilise people more efficiently. Continual cost cutting, and reduced budgets. People felt under valued, and often became ill/very ill owing to work pressures.

    Advice to Management

    Seek agreement with the Staff Unions that sometimes compulsory redundancy is often a lesser evil, than continually trying to shoehorn wrongly skilled people into unsuitable jobs. Agree budgets with managers, and then let the managers manage. Forget People Mangement, bring back mangement by the Line. Line Managers are at the end of the day the ones resposible for a companies' success.


  11. Helpful (1)

    Great lower levels, flawed thinking up the ranks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at BT full-time (More than 10 years)

    Pros

    There are some fantastic people in BT. It has a long history and a fierce loyalty in its people when in a crisis; Strong long term ambitions; innovation and financial focus.

    Cons

    Work life balance varies wildly across the lines of business, some areas have expectations of total commitment (60hrs+). Focus on in-year cost savings prevents business growth and reduces customer satisfaction through understaffed services. Appalling recent history of forced performance management curves, managed exits and treating people as numbers not assets. Continual internal requests for paid voluntary leavers with no back fill is exposing service inefficiencies to customers.

    Advice to Management

    A business is built by, on and for people. Focus on internal measures and finance over what you do for your customers, and the market will turn elsewhere.



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