BT Reviews

Updated July 1, 2015
250 reviews filtered by
  • United Kingdom
  • Any Job Title
  • Any Status
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
BT CEO Gavin Patterson
Gavin Patterson
26 Ratings

Pros
  • work life balance is good but again it depends on your project (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)

Cons
  • work life balance needs to be reviewed (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Pros and Cons

250 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    BT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good career progression opportunities
    Wide range of career options

    Cons

    Can be quite slow moving sometimes

    Advice to Management

    Try and reduce the process speeds


  2. Graduate Program - Technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great training
    Friendly team members
    Good advancement and work opportunities
    Easy to talk to others in different areas to improve and learn
    Widely spread company that allows contact with foreign offices to learn more globally

    Cons

    Global Services senior management punishing all members under it with a removal of bonuses, even those who performed above their target goals; despite giving them last year when performance was much worse all around
    Limited training budget that is difficult to negotiate to have raised
    The first few months is spent learning about the different areas of the company, when a small pdf explaining the branches/sub-branches would help a lot to speed this up.

    Advice to Management

    Ask the whole team on their view of a decision rather than just a handful of members, sometimes their are better options hidden away that you might have overlooked.


  3. Part time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales in Aberdeen, Scotland (UK)
    Former Employee - Inbound Sales in Aberdeen, Scotland (UK)

    I worked at BT

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Colleagues were the best part of the job.
    Incentives and bonus schemes were a driver.

    Cons

    Long shifts and unrealistic targets.
    No opportunity for progression or options mentioned to staff to actively encourage development.

    Advice to Management

    Management are under pressure to hit hierarchy targets, though demands are unacheiveable and demotivating for staff.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Stoke-on-Trent, England (UK)
    Current Employee - Customer Service Representative in Stoke-on-Trent, England (UK)

    I have been working at BT (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Mostly good support. Options for different shift patterns to fit in with family or caring roles. They will treat you fair as long as you treat them the same

    Cons

    Have had unfair comparisons and stats in the past when they were cutting the work force. You could have been in the bottom of a high performing team and managed out. Hopefully those days never return.

    Advice to Management

    Get rid of the truly bad performers early and give better recognition to your good people


  6. Good and getting better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fast Track Leadership Programmer in London, England (UK)
    Current Employee - Fast Track Leadership Programmer in London, England (UK)

    I have been working at BT full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    BT Consumer is going places and has a real energy following recent acquisitions. This has meant that there's been a shift in culture and ambition that can be felt across the organisation.

    Cons

    Senior management can be ruthless and career progression can be difficult without senior sponsorship.

    Advice to Management

    Invest more in people development and encourage greater job movement to motivate people to work to their full potential.


  7. Customer service advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Accrington, England (UK)
    Current Employee - Customer Service Advisor in Accrington, England (UK)

    I have been working at BT full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great atmosphere during 6 weeks in class training
    get paid during training period
    get lots of help and support if you are stuck

    Cons

    when you have a customer who wants to file in a complaint and then speak to a manager you are sort of pressurised to maintain the escalation and not pass to a manager as a manager cannot do anything extra to get customers services working right now


  8. Helpful (1)

    Hr manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work challenging interesting projects. Large company with scope to move around internally. Good future now gone into TV and mobile. Unionised experience and Tupe possible

    Cons

    Culture too performance driven means HR is drawn up into managing cases and little else


  9. Helpful (1)

    Archaic institution in need of a big culture change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at BT (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Staff perks are good if you're sufficiently senior.

    Cons

    BT Centre is a grim place to work. No wonder so many people work remotely.
    There's no budget to buy or do things - yet they can find 900m for Champions League rights!

    Advice to Management

    Ditch the command and control structure and empower the (less senior, but certainly no less able) people who actually know what they're doing.


  10. Helpful (3)

    In comparison, a very good company... in some respects

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at BT

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I now work for a much smaller employer and have come to see BT's points in a clear light: 1) Excellent flexible working and supporting technology across the business 2) Leading brand with people who are genuinely proud to work there and do a good job 3) Good benefits package 4) Good internal comms 5) Good opportunities to move within the company - but don't wait to be asked. Your career is what you make it 5) Most work/decisions made in short conference calls. Face to face meetings largely rare. I like this way of working. Others might need more nurturing. 6) Good support for working parents. 7) It's a grown-up way of working. You find your own training and there is plenty to tap into.

    Cons

    Cons 1) The benefits package offsets and fairly conservative wage. I earn much more now, but my benefits aren't as good so do the maths 2) Finding a real person to talk to for any systems support is impossible. Everything is self-service and online. Don't expect any IT man here. 3) Most work done on conference calls. If you like half day meetings, they are rare. 4) It's a large company, so restructuring is common. Sometimes this means you feel you're just a number.


  11. Helpful (2)

    CTO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunities to work in every country in every area. 2nd language attracts higher benefits package.

    Cons

    UK London Centric decision making.

    Advice to Management

    The most valuable asset are your people



Showing 250 of 472 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.