Bacara Resort & Spa Reviews

Updated July 17, 2015
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3.4
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Kathleen Cochran
6 Ratings

19 Employee Reviews

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  1. Beauty is deceiving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bistro Server
    Former Employee - Bistro Server

    I worked at Bacara Resort & Spa part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Beautiful property with stunning views Cheap hotel rooms that are part of Pacific Hospitality Group

    Cons

    8 hour serving shifts but only expect to be serving during 4 of them. The other time is spent clocking in (about 30 minutes to get uniform and walk to the restaurant), doing sidework, being FORCED to take a break at a certain time, and then having a pre-shift listening to management list off restaurant numbers. Another thing that is embarassing is the employee cafeteria. Yes it is nice to provide free food but it's sad that it's widely known around the whole facility that it's terrible food. No seriously, it's so terrible that it has given multiple employees food poisoning. Executives don't care because they don't eat there, so the lower staff suffers and risks food contamination.

    Advice to Management

    5-6 hour serving shifts, cut the pre-shifts down to once a week, and most importantly LET SERVERS SERVE THEIR TABLES. Managers should NOT ever take tables and then pocket the tip for themselves. It's not only unprofessional but it is illegal.


  2. IRD

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IRD Server in Isla Vista, CA
    Current Employee - IRD Server in Isla Vista, CA

    I have been working at Bacara Resort & Spa (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great property with good benefits. Free food is a plus

    Cons

    Management and high prices to guests which can be a plus


  3. Helpful (1)

    Bacara= illusion of Barbara

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bacara Resort & Spa

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Beautiful grounds... Must submit 5 words for this survey

    Cons

    Upper managment squeezed my managers and in turn all employees where not supported and became overworked underpaid. No support from managers. Incompetent staff not trained or capable. Draconian.

    Advice to Management

    Reprimand employees when they are not doing their job. Create an environment that values hard work not the lowest common denominator.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    On the surface, it's all beautiful and polished.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Bacara Resort & Spa full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are some good employees, and the grounds are stunning.

    Cons

    Asking managers to come to Glassdoor to give a positive review is pretty classless. Corporate cuts everything to the bone. So many redundant programs and systems to learn makes you feel like a robot.

    Advice to Management

    Stop the micro managing, hold managers accountable, and fire them if they don't follow though. Hire salaried managers not just 50 hourly supervisors. If you staff the place like a airport hotel, you get that quality.


  6. Admin Assistant at Bacara Resort & Spa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bacara Resort & Spa

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the people I work with and the culture. I started of and retail and quickly moved my way up. Its a great place to work if you like the corporate feel.

    Cons

    The hills are intense if you are walking in heels. The offsite parking can became a headache, but its nice to work for a company that provides rides.


  7. Valet

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet in Santa Barbara, CA
    Former Employee - Valet in Santa Barbara, CA

    I worked at Bacara Resort & Spa

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun job, great team, low stress environment.

    Cons

    You don't make your own schedule.


  8. Helpful (1)

    Always going through changes, but great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services in Santa Barbara, CA
    Former Employee - Guest Services in Santa Barbara, CA

    I worked at Bacara Resort & Spa full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities for promotions. Fun work environment and good benefits.

    Cons

    Management seemed to be always changing due to several shifts in ownership.

    Advice to Management

    Don't preach about lowering turnover when management seems to change every month.


  9. Great place to work

    Former Employee - Hostess in Santa Barbara, CA
    Former Employee - Hostess in Santa Barbara, CA

    I worked at Bacara Resort & Spa

    Pros

    Management was always very understanding and sincerely cared about there employees. There was a real "team spirit".

    Cons

    Time off policies were a bit difficult, given the nature of the company


  10. Helpful (1)

    Fun place to work during college.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pool Server in Santa Barbara, CA
    Current Employee - Pool Server in Santa Barbara, CA

    I have been working at Bacara Resort & Spa part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Casual, friendly environment with co-workers and even managers (usually). Wealthy guests led to generally good tips. Enough staff to get requested days off most of the time, except holiday weekends.

    Cons

    Sometimes a little too casual, especially for such a top-end resort. Also sometimes guests were pompous a**holes, but not much you can do about that. Often work shifts up to 9 or 10 hours, but it's good money if you can handle it.


  11. Helpful (1)

    A company with many ups and downs.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bacara Resort & Spa

    Pros

    The pay was very good for those without a college degree. I learned valuable skills related to customer service and team work.

    Cons

    Management is a bunch of greedy, power-hungry grease-bags who value nothing more than an extra dollar in their pocket.

    Advice to Management

    Care more about employees needs when it comes to hours and taking time off.



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