BancTec Reviews

Updated September 9, 2014
Updated September 9, 2014
32 Reviews
2.5
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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J. Coley Clark
16 Ratings

Employee Reviews

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  1.  

    Great company in its glory years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BancTec full-time for more than 8 years

    Pros

    Really terrific group of people to work with both in the USA and overseas offices. Lot of hardworking people, who genuinely wanted to improve the client experience.

    Cons

    Moving from high value software solutions into the BPO business space was a challenge. Lot of staff turnover made things difficult at times.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    As shift Lead, I have seen numerous internal problems of the company that management has been unsuccessful in resolving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Lead  in  Charlotte, NC
    Current Employee - Shift Lead in Charlotte, NC

    I have been working at BancTec full-time for more than 10 years

    Pros

    PTO increases over the years, decent benefit choices, frequent breakfast supply by company

    Cons

    Its been nearly a decade since employees have received any considerable raise. Contract workers becoming full-time do not receive compensations or increases during transfer. Management lacks clear and effective direction, and resolutions to small and major issues. Mandatory over-time is sometimes requested at the end of shift.

    Advice to ManagementAdvice

    Work towards respecting, involving, being transparent, and participating with employees.

    Doesn't Recommend
    Neutral Outlook
  3.  

    was fine, didn't last long enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance  in  Saint Louis, MO
    Former Employee - Maintenance in Saint Louis, MO

    I worked at BancTec full-time for less than a year

    Pros

    boss was good, pay good. working environment was very good. great location. work was challenging but rewarding. was sorry to leave

    Cons

    hours a bit tough. i normal work an evening type shift and have for some 20+ years. Was a new experience

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    No Family Life, Do Not Appreciate Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at BancTec full-time

    Pros

    At least I get a paycheck

    Cons

    Long Hours, no family life, impossible expectations, no promotions or pay raises for anybody.

    Advice to ManagementAdvice

    Be more realistic, get to know your employees, show your employees that you appreciate them, stop by and see what they do -- many don't even know the owners and senior leaders as they never go to building one. New owners are not realistic. Heard them say they value employees and clients but they are only words - they have never shown us they care at all for us except to expect more out of us without even a thank you or bothering to get to know the business or what we do.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    New Owner's Lack of Focus showing up in lack of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate  in  Irving, TX
    Current Employee - Corporate in Irving, TX

    I have been working at BancTec full-time for more than 8 years

    Pros

    Friendly people at most levels. Decent home life balance.

    Cons

    New owners seem to have the same sense as previous leadership - too much internal focus, so middle managers run around preparing internally focused reports. Massive layoff of nearly all Finance and Accounting personnel is leading to greater morale issues. Leadership team on campus is back stabby and spends more time cultivating the blame culture that is hindering this company.

    No raises. No career advancement opportunities.

    Advice to ManagementAdvice

    Work together as a team. Stop back stabbing and undermining/blaming each other at every turn. FOCUS on what BancTec does today and how they can improve in an effort to differentiate in the market. Pay attention to the issues in Delivery and the quality issues that are falling at your doorstep.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Management is not trustworthy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Irving, TX
    Former Employee - Director in Irving, TX

    I worked at BancTec full-time for more than a year

    Pros

    The people who do the work are great, hard-working people.

    Cons

    Company does not realize that employees are their most important asset. Leadership is not trustworthy and cannot be taken at their word. Anything that is promised to you make sure you get it in writing. The leaders always get bonuses but the employees who do the work are overlooked.

    Advice to ManagementAdvice

    Honor your commitments to employees. Take care of your employees before you take care of the leaders.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Poor or non-existent raises, poor work schedule.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Tech
    Current Employee - Field Tech

    I have been working at BancTec full-time

    Pros

    Field work with minimum management intervention

    Cons

    Ridiculous 24/7 call out schedule with zero home life, ridiculous customer travel onsite requirements with no regard to your safety, just get there fast no matter what.

    Advice to ManagementAdvice

    Take your boot off the real workers neck.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A lot of really nice people but doesn't pay competitively enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry  in  El Paso, TX
    Current Employee - Data Entry in El Paso, TX

    I have been working at BancTec full-time for less than a year

    Pros

    The job is easy and there is little supervision, no one's breathing down your neck. You're also allowed to listen to music on any device as long as its not a phone and it doesn't have a camera.

    Cons

    It's only pays minimum wage, but if you're hired full time you receive benefits.

    Advice to ManagementAdvice

    Pay above minimum wage so that people stay longer.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    BancTec provided opportunity for hard workers.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BancTec

    Pros

    Worked with a great team of coworkers in a challenging marketplace. Worked from home and field.

    Cons

    Executive team changed often during my time at BancTec. I was in the services group and they did not treat that function as highly as the hardware side. It looks as if they have now focused on their core product and services and that may not really be a con, but they shed an entire services group that was profitable in the process.

  11.  

    Underperformer in stagnant industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Irving, TX
    Former Employee - Project Manager in Irving, TX

    I worked at BancTec full-time for more than 10 years

    Pros

    Some extremely talented long time employees

    Cons

    Lack of vision and focus of upper management

    Advice to ManagementAdvice

    Focus on customer and employee satisfaction, take care of even the small accounts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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