Banco Popular North America Reviews

Pros

Great place to start in the financial service industry. Most of the staff is very knowledgeable and great team players.

Cons

Long hours, not big exposure to the senior management, too political some times, ignore the talents and nurture slacking in some departments.

Advice to Senior Management

Work harder to retain the employees

Pros

-Vacation time even if you are part time.
-In down time you can study for your tests or read books.

Cons

-You will start taking normal customer calls with banking question, they will add more work, and more, and more, and more but the pay will be the same, no matter how many queue are you in.
-If you have questions and you can not find the answers in the training material be prepared to be treated like you are dumb once you call to the "support" line. They are always in a bad mood.
-Be prepared to run like chicken with no head if you need a supervisor.

Advice to Senior Management

Offer decent pay. If you add more work, add at least $.0.25
Take management to a caribbean vacation, they need time to relax.

Pros

Reaching the Latin community, largest Hispanic Bank in USA.

Cons

Poor management skills, no fairness at all.

Advice to Senior Management

Quest for success for Managers!

Pros

Rank and File employees were phenominal; Hardworking and loyal employees willing to take the extra mile to please the customer.

Cons

Non progressive; outdated; poor branding; singular market segmentation; Poor decision makers;
Highly political environment; Chicago - non local decisions made;

Advice to Senior Management

Get a clue! The antiquation of the software programs need improved. Too long to make decisions. People not empowered to make managerial decisions.

Pros

- competitive work/life balance initiative
- strong hispanic presence and culture
- somewhat competitive salaries compared to market

Cons

- no opportunity for advancement
- HR personnel too focused on educational requirements, and very little consideration is given to years of experience, including level of comittment and drive on the part of the employee
- senior management barely visible anymore

Advice to Senior Management

pay attention to your in-house talent, and stop recruiting from outside first

Pros

Great work family balance
Great compensation (salaries higher than other banks)
Attainable goals, and close relationship with manager

Cons

Lack of advancement opportunities
closing branches and not growing
young senior management team
headquarters in puerto rico control north america region and do not understand our markets

Advice to Senior Management

less autonomy

Pros

Was ranked as one of the best places to work by a national magazine.

Cons

Not as commited to the US as the island.

Advice to Senior Management

Treat your employees like queens.....and they will treat you and the customers like kings.

Pros

I have an amazing branch manager that has kept our branch intact despite a very unpleasant group of individuals who call themselves upper management. Paid time off accrues and can be used whenever you like.

Cons

No communication whatsoever from upper management. Bonuses and awards based on key performance indicators that don't factor in a variety of demographics or branch locations. The pay is far behind other banks while the current economical situation requires "dreammakers" (tellers) to overwork. This is due to the hiring freeze.

Advice to Senior Management

Either reinvent the way upper management promotes and retains its prized revenue generators (employees), or exit North America entirely.

Pros

Despite Senior Management sales team dedication and commitment to each other and their customers.

Cons

Working with absolutely no communication between senior management and the various divisions within the Bank; no set or clear expectations for sales performance or branding message-definitely a company with no regard for "team goals" or employee development. Coaching is defined by daily e-mails from senior management in California counting daily widgets with no regard to customer service, needs, or sales strategy.

Advice to Senior Management

Replace Vern Aguirre, he lacks communication skills and is clearly out of touch with today's banking and business environments.

Pros

Small Bank with Small Goals. If you are a conformist.

Cons

Very little growth opportunity in the bank

Advice to Senior Management

Raise the bar for your associates