Bancsource Reviews

Updated August 29, 2015
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17 Employee Reviews

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  1. Good place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook

    I worked at Bancsource full-time

    Pros

    You get a company van, fuel card, and pretty much can write your own schedule of activites. You get to see a lot of country as you drive from one place to another. And if you like the overtime you can write your own paycheck pretty much every two weeks. Management never bothers you, they let you do your thing.

    Cons

    Training could be considerably better, especially on sorters and tube systems. Not a fan of GPS's in the vehicles either but I understand why they do it.

    Advice to Management

    Training, training, and training. This is somewhat being addressed with the re-structuring going on there. And don't go the route that one of your competitors did and change the culture where people dread going to work each day. I already have PTSD symptoms working at one of those places.


  2. Great Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Bancsource full-time (More than a year)

    Pros

    The people are fantastic, they work hard but have a great time too. I enjoyed working with banks

    Cons

    As the banking industry evolves so do the requirements and pressures of companies like this one. They have to adapt or else.


  3. Helpful (1)

    ATM Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ATM Technician in Springfield, MO
    Former Employee - ATM Technician in Springfield, MO
    Recommends
    Negative Outlook

    I worked at Bancsource part-time

    Pros

    Good pay and benefits, especially for a part-time job.

    Cons

    Poor employee morale, not noted for stability. Commute times between calls were excessive.

    Advice to Management

    Make demands on technicians reasonable.


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  5. Helpful (1)

    Great job if you don't mind driving 300 miles a day for low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Engineer in Knoxville, TN
    Current Employee - Customer Service Engineer in Knoxville, TN
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy work environment. Travel Company Vehicle Gas Card - Probably the one thing that has kept me here as long as have.

    Cons

    Low Pay No support No training Will throw you under the bus. If you expect them to stick up for you then you are mistaken.

    Advice to Management

    Get to know your employees. Been here a while and have yet to speak with barely 4 people other than those in my territory.


  6. Helpful (2)

    Bancsource

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center
    Current Employee - Call Center
    Recommends
    Neutral Outlook

    Pros

    Great team to work with. Friendly staff.

    Cons

    Low pay. Average benefits. Some upper management out of touch.

    Advice to Management

    Other call centers in area pay better.


  7. Helpful (3)

    BancSource is a walking joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service
    Former Employee - Field Service
    Doesn't Recommend
    Negative Outlook

    I worked at Bancsource full-time (More than a year)

    Pros

    Training on various equipment, company car and gas card, miscellaneous expenses reimbursed, work independently fixing things and setting your own schedule.

    Cons

    -The things you fix are almost always crappy relics that someone is too cheap to replace and no other companies want to take care of. -They WAY understaff, so you'll be working every day and when someone in your area is sick you'll be doing the work of three by yourself. -The pay seems good at first if you're coming from a poor area in the middle of the country, but they never give raises despite always wanting more more more. -Spam email from the owners. -They send out emails saying how great the company is doing but when you need special parts or it's time for a raise WHOOPS there's just not enough money.

    Advice to Management

    Doesn't matter they don't listen.


  8. Helpful (3)

    Frustrating company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer
    Current Employee - Field Engineer
    Doesn't Recommend
    Neutral Outlook

    I have been working at Bancsource full-time (More than 8 years)

    Pros

    Gain lots of experience on working on various types of equipment; other than it's better than not having a job at all, there are no other Pros.

    Cons

    Mediocre benefits; company doesn't match 1 thin dime on 401K, expensive health insurance, unrealistic expectations of employees, no employee reviews, management's first response is to write employees up and ask questions later; bad leadership; management tends to lead by terror and threats of losing your job or getting a salary cut instead of encouragement and mentoring, they sign contracts with customers promising service until 10:00pm at night in some cases, then come down hard on you for getting overtime. Lack of communication between departments turns things into a 3 ring circus every day when trying to find answers to problems, the office staff obviously hates their jobs as much as the field personnel do, as it comes across in "attitude" on the telephone from the call center and tech support, when traveling out of town for business they allow ridiculously small amounts for food: $10.00 for breakfast, $12.00 for Lunch, $18.00 for dinner and the amount of paperwork and hoops you have to jump through to get reimbursed. Overtime requires lengthy explanations and redundant proof. You spend more time talking about what you did to a machine versus what was actually done, illogical and pointless internal company software.

    Advice to Management

    Communicate with and to your employees more. If you want to retain the brightest and the best you're going to have to be willing to pay them more and stop the war between sales and service. Stop being cheap and spending a dollar to save a nickel. Spend some money and upgrade your databases and call paging system.


  9. Helpful (5)

    Overworked, underpaid, underappericated.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Engineer in San Bernardino, CA
    Current Employee - Field Service Engineer in San Bernardino, CA
    Recommends
    Neutral Outlook

    I have been working at Bancsource full-time (More than a year)

    Pros

    Decent beginning wage, weekends off (depending on what areas/equipment is assigned), company car, gas card, laptop, phone, get paid 40 Hrs whether or not you work. You work from home. Get paid to drive to and from work.

    Cons

    They will never give you a raise, health benefits are expensive, no 401k, no real chance to move up, every call is the most important call, so they'll ask you to move mountains and do them a favor and get it even though you are done for the day. Or if someone is out you have to drive ridiculously far to cover that area. And that can happen anytime. Than when you do all that and pay your dues, they quickly forget all that when you ask for a raise more than a year later. ALOT of far driving too. Gets old after awhile. Another thing too many cooks in kitchen so to speak. Somebody will drop the ball somewhere and a customer is not happy so you'll get contacted by everyone to drop whatever you're doing no matter where you are, and run and fix the issue. So that leads to a lot of duplicate driving and having to go back the opposite way just to come back later.

    Advice to Management

    Try to appreciate the ones who help satisfy the customer. Don't be so tight on raises, make it easier to advance. Offer some sort of retirement. better benefits.


  10. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Chicago, IL
    Current Employee - Employee in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Bancsource full-time (More than a year)

    Pros

    Plenty of different types of equipment to work on if your willing to learn BancSource is willing to train. Plenty of freedom, if you like driving a lot this is defiantly the job for you. We all work as a team if someone needs help there are plenty of people who will drop what they are doing to give you a hand. Company provides car, company gas card for company use only, cell phone, laptop, tablet. Tools Provided.

    Cons

    PTO if you don't use it you loose it, PTO does not roll over to the next year... Company cars are very small for the load they ask us to carry. GPS trackers in cars. Pays us for FLM but expects SLM.

    Advice to Management

    Pay us what we are worth getting paid FLM pay when I do both FLM and SLM.


  11. Helpful (2)

    Company With A Great Concept

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Bancsource full-time (More than 10 years)

    Pros

    Bancsource has a great business concept of being a great service company for financial and non financial equipment. Bancsource has the personnel and proven track record to exceed customer expectations. Bancsource has transitioned from a item processing equipment repair company to a service company for all equipment.

    Cons

    Changes in industry has made the last few years challenging for personnel, training to support changes, pay and benefits. Bancsource continues to make adjustments to improve.

    Advice to Management

    Empower personnel to make decisions at all levels.



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