Bancsource

  www.bancsourceinc.com
  www.bancsourceinc.com

Bancsource Reviews

Updated December 8, 2014
Updated December 8, 2014
11 Reviews
2.0
11 Reviews
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  1. 2 people found this helpful  

    Overworked, underpaid, underappericated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Engineer in San Bernardino, CA
    Current Employee - Field Service Engineer in San Bernardino, CA

    I have been working at Bancsource full-time (more than an year)

    Pros

    Decent beginning wage, weekends off (depending on what areas/equipment is assigned), company car, gas card, laptop, phone, get paid 40 Hrs whether or not you work. You work from home. Get paid to drive to and from work.

    Cons

    They will never give you a raise, health benefits are expensive, no 401k, no real chance to move up, every call is the most important call, so they'll ask you to move mountains and do them a favor and get it even though you are done for the day. Or if someone is out you have to drive ridiculously far to cover that area. And that can happen anytime. Than when you do all that and pay your dues, they quickly forget all that when you ask for a raise more than a year later.

    ALOT of far driving too. Gets old after awhile. Another thing too many cooks in kitchen so to speak. Somebody will drop the ball somewhere and a customer is not happy so you'll get contacted by everyone to drop whatever you're doing no matter where you are, and run and fix the issue. So that leads to a lot of duplicate driving and having to go back the opposite way just to come back later.

    Advice to ManagementAdvice

    Try to appreciate the ones who help satisfy the customer. Don't be so tight on raises, make it easier to advance. Offer some sort of retirement. better benefits.

    Recommends
    Neutral Outlook
  2.  

    Frustrating company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Engineer
    Current Employee - Field Engineer

    I have been working at Bancsource full-time (more than 8 years)

    Pros

    Gain lots of experience on working on various types of equipment; other than it's better than not having a job at all, there are no other Pros.

    Cons

    Mediocre benefits; company doesn't match 1 thin dime on 401K, expensive health insurance, unrealistic expectations of employees, no employee reviews, management's first response is to write employees up and ask questions later; bad leadership; management tends to lead by terror and threats of losing your job or getting a salary cut instead of encouragement and mentoring, they sign contracts with customers promising service until 10:00pm at night in some cases, then come down hard on you for getting overtime. Lack of communication between departments turns things into a 3 ring circus every day when trying to find answers to problems, the office staff obviously hates their jobs as much as the field personnel do, as it comes across in "attitude" on the telephone from the call center and tech support, when traveling out of town for business they allow ridiculously small amounts for food: $10.00 for breakfast, $12.00 for Lunch, $18.00 for dinner and the amount of paperwork and hoops you have to jump through to get reimbursed. Overtime requires lengthy explanations and redundant proof. You spend more time talking about what you did to a machine versus what was actually done, illogical and pointless internal company software.

    Advice to ManagementAdvice

    Communicate with and to your employees more. If you want to retain the brightest and the best you're going to have to be willing to pay them more and stop the war between sales and service. Stop being cheap and spending a dollar to save a nickel. Spend some money and upgrade your databases and call paging system.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Chicago, IL
    Current Employee - Employee in Chicago, IL

    I have been working at Bancsource full-time (more than an year)

    Pros

    Plenty of different types of equipment to work on if your willing to learn BancSource is willing to train. Plenty of freedom, if you like driving a lot this is defiantly the job for you. We all work as a team if someone needs help there are plenty of people who will drop what they are doing to give you a hand. Company provides car, company gas card for company use only, cell phone, laptop, tablet. Tools Provided.

    Cons

    PTO if you don't use it you loose it, PTO does not roll over to the next year... Company cars are very small for the load they ask us to carry. GPS trackers in cars. Pays us for FLM but expects SLM.

    Advice to ManagementAdvice

    Pay us what we are worth getting paid FLM pay when I do both FLM and SLM.

    Recommends
    Positive Outlook
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  5.  

    Company With A Great Concept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bancsource full-time (more than 10 years)

    Pros

    Bancsource has a great business concept of being a great service company for financial and non financial equipment. Bancsource has the personnel and proven track record to exceed customer expectations.
    Bancsource has transitioned from a item processing equipment repair company to a service company for all equipment.

    Cons

    Changes in industry has made the last few years challenging for personnel, training to support changes, pay and benefits. Bancsource continues to make adjustments to improve.

    Advice to ManagementAdvice

    Empower personnel to make decisions at all levels.

    Recommends
    Positive Outlook
  6.  

    Management does not appreciate your efforts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Engineer
    Current Employee - Field Engineer

    I have been working at Bancsource full-time

    Pros

    Independence, No 2 days are the same, Company Vehicle

    Cons

    Lack of training, Level 2 not much help, No part availability, Long hours
    They have the most clueless HR department ever.

    Advice to ManagementAdvice

    Follow your own advice and fix it the first time.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Bad morale, bad decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bancsource full-time (more than 3 years)

    Pros

    Nice shirts. Adequate training was available. Pay was always on time. Vans were kept in good mechanical condition.

    Cons

    Work/life balance is out of whack, unrealistic expectations
    Management out of touch for what it's like for employees in the field or they don't care, I couldn't tell which.
    Don't expect much of a Christmas bonus no matter how hard you work. Had issues with vendors not getting paid so your parts you ordered wouldn't show up. Company had trouble making ends meet due to paying penalties to NCR. Encouraged cheating on NCR certification tests, handing out answers to tests. Dishonest culture.

    Advice to ManagementAdvice

    Senior management should ride with a tech at random a couple times a year and see what his life is like. Don't ask managers to pick techs.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Working Like a Dog wasn't enough for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Engineer II
    Former Employee - Field Engineer II

    I worked at Bancsource full-time (less than an year)

    Pros

    If you enjoy banging your head against a wall, having management ignore your escalations until its too late and then blaming you, and relying on the advice of their "experts" who will advise you to replace some random part just to get rid of you because they can't or don't have the expertise or skill to help you diagnose the actual problem.

    Cons

    Technicians are pressured about open calls when there aren't any parts to fill orders. Parts you do get, often are bad and create additional problems and wasted time and trips. Brinks got rid of their techs and outsourced the repair work to Bancsource: but without giving Bancsource technicians the ability or access to its database of customers configurations and settings. Techs are forced into guessing a customers settings, and end up making many repeat trips to reconfigure settings.

    Advice to ManagementAdvice

    Appreciate employees who have high standards and show initiative. Value the input of those who take the time to find the solution instead of "pass the buck" type employees perfectly content to go to the same site every other day, reboot, and never solving the actual problem when they close out the call. Find some competent staff for your Human Resource Department.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    What a miserable third rate little company from Republic Mo.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician
    Former Employee - Field Technician

    I worked at Bancsource full-time (more than 5 years)

    Pros

    You will get a check on time, Christmas bonus ($50 dollar gift card), flip phones, they hire military (but they don't stay for long)

    Cons

    poor pay, bad tech support, bad parts, bonus a joke, no matching 401k, no retirement, expensive health insurance, poor training, life insurance a joke (it might get you buried), small company cars, company always struggling to keep the doors open, no raises, cannot use company cars for personal use, company cars are GPS'd. company shirts required that you have to pay for, furnish your own tools, overtime mandatory, inept sales force.

    Advice to ManagementAdvice

    It's too late. You had your chance.

    Doesn't Recommend
  10. 3 people found this helpful  

    Over worked & Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician
    Former Employee - Field Technician

    I worked at Bancsource full-time (more than 3 years)

    Pros

    You get a company car, a gas card, cell phone, and a laptop. You don't have to go to an office and get to spend your day doing whatever if you don't have a call.

    Cons

    Driving long miles per call, some over 120 miles one way. Expected to do first line and second line work but get paid chump change! Upper management [district managers, area team leads, and higher than that] are absolutely rude, ungrateful, and make you feel like sh it when you are working your a ss off. There is no christmas bonus, no respect or equality! ** WAS SPECIFICALLY TOLD THEY ONLY WANT TO HIRE EX MILITARY PERSONAL AND WILL NOT LOOK AT ANYONE ELSE** bull sh it company.

    Advice to ManagementAdvice

    R E S P E C T! Give it! People arent going to want to work for you if you continue to be the money hungry, rude ass, ungrateful pieces! Acknowledge the people who make your company work!

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Quote Of The Day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Engineer in Syracuse, NY
    Former Employee - Field Service Engineer in Syracuse, NY

    I worked at Bancsource full-time (less than an year)

    Pros

    Company Car, Gas Card, Company Notebook Computer

    Cons

    Never work for a company where the CEO sends you a "Quote Of The Day" to try to inspire you to work rather than give you a good paycheck. This company also had the worst Technical Training & Support Infrastructure that I have even seen!

    Advice to ManagementAdvice

    Create an online Technical Certification program instead of wasting money sending employees to training seminars taught by people who don't know how to teach.

    Doesn't Recommend
    Negative Outlook

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