Bandwidth Reviews

Updated April 13, 2015
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3.6
60 Reviews
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Bandwidth Co-Founder and CEO David Morken
David Morken
51 Ratings

Pros
  • Benefits, company values, work-life balance are at the top (in 6 reviews)

  • Great benefits package - especially regarding health insurance (in 10 reviews)

Cons
  • The CEO seems to truly care about work/life balance, but senior management does not (in 5 reviews)

  • Upper management thinks the company is something that it isn't (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    A modern, well formed, telephony business. Still trying hard to be the best in the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineering in Raleigh, NC
    Current Employee - Software Engineering in Raleigh, NC

    I have been working at Bandwidth

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Willing to give brilliant, eccentric coders everything they need to thrive, even those that might not fit in with more traditionally structured businesses.

    Cons

    Running out of ways to make the telephony industry feel fresh. Beginning to see feature delivery paralysis due to internal system complexity.

    Advice to Management

    Keep doing what you are doing. Work hard, strive to be the best, care about your people. Continue to be honest and transparent.

  2. Helpful (1)

    A lot of fluff and not much substance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Technician in Raleigh, NC
    Former Employee - NOC Technician in Raleigh, NC

    I worked at Bandwidth full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pros mostly revolved around the extra curricular activities. Anyone who worked out was able to take an extra half hour for lunch which was nice because you could shower. There were a lot of events that people could take part in. Bandwidth gives back to the community. Christmas party and picnic every year were nice.

    Cons

    When compared with other places I have worked, the pros I mentioned took away from the professionalism too much. It's almost like a romper room there. There is a balance between work and fun and because they don't want to be be too stiff they end up crossing over into too loose. Some of the people who get hired or moved into management positions wouldn't manage at other companies I have worked for. Good managers do more than just show up, they look to cultivate the skills their employees have but at bandwidth they just had meetings about meetings. So you would stay in the same role forever. But it is your duty to find the next position but keep in mind that not all positions get posted for everyone to apply for. Most of the time they just slide a favorite in there and say "we had to make a quick decision and fill the position."

    Advice to Management

    You are management I shouldn't have to give you advice. Seriously though, get involved and involved doesn't mean walk around and ask people how they are doing. Or having meetings that are held for the sake of having a meeting. Everyone loves the CEO and he is all right but a lot of it is just smiles. Just like a lot of management there, they say one thing like "open door policy" or "we don't play favorites" but that's been proven untrue time and again. Putting someone in a role directly instead of posting it can be called a judgement call all day long but it is really another way of saying "we put our favorite there."

  3. Helpful (4)

    Work to the inner circle and forever be protected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bandwidth full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family oriented, growing, focused, work/life balance - If you want to sit tight and enjoy the comradeship, too can be here for awhile.

    Cons

    Political, narrow minded at times.If you want to excel and push the envelope, be prepared to be frustrated in silence.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Great benefits, zombie land.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Cary, NC
    Former Employee - Inside Sales in Cary, NC

    I worked at Bandwidth full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Incredible benefits, nice long break for lunch, sports encouraged. As others mention - good events (who doesn't like free beer at work?) CEO is one of the nicest, most genuine people, who knows everyone's name.

    Cons

    Exceptionally little training. For sales team there was no real direction. Employees in all departments like the fun culture and benefits, but not their actual jobs. I stuck around less than a year because it felt very dead end. I understand they've diversified since, but when I was there it felt like being a digital camera salesman after smartphones became ubiquitous.

    Advice to Management

    Have actual training set up. For middle management, people below you are aware you do very little throughout the day besides socialize with one another. I'd never encourage micro-managing, but be more engaged with employees you manage.

  6. Voted best places to work for good reason

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Development in Raleigh, NC
    Current Employee - Product Development in Raleigh, NC

    I have been working at Bandwidth

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Customers love Bandwidth. Business continues to grow. Very profitable. Staffing top talent. Opportunities to develop inovative ideas. Agile s/w development. Great fitness culture.

    Cons

    No local reaturants. Elevators are really slow. Having the company distributed across several locations adds communication complexity and inhibits speed.

    Advice to Management

    Continue to invest in disruptive ideas. Stay true to the culture you've created, its working.

  7. Helpful (6)

    Not what it used to be...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Bandwidth

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Work life balance and 90-minute lunches are the big perks at Bandwidth. You can essentially come and go as you please so long is there isn't a huge project looming, at which point they grind developers to the bone. Paid insurance premiums are nice. Lots of free t-shirts. Fun co-workers. The CEO is truly a great man and knows everyone by name.

    Cons

    Management seems to lack a sense of direction; priorities change on almost a daily basis with little explanation as to why. There isn't much room for growth internally and pay is generally much lower than other companies in the area. Generally no clear career path; if you ask about it, you'll get a generalized answer and a loose promise of something down the road with little follow through. No bonuses or stock options for most employees. Very top heavy - directors and VPs for just about everything you can think of. Some don't even have anyone reporting to them. HR needs a tough look under the magnifying glass - It's hard to get a timely response on anything that runs through HR including interviews/hiring, compensation reviews or personnel issues. Lots of turnover in the past year.

    Advice to Management

    Go back to your roots and evaluate why so many talented people are leaving. Free t-shirts and workout lunches only go so far. Review your compensation structure and get on par with the rest of the industry. While pay has always been an issue at Bandwidth, opportunity for growth was there several years ago. It's now been capped by the hiring of so many managers, directors, and VPs. Keep the benefits free as long as you can (if not for this, more people would probably leave). Improve communication and inform others about the reasons for sudden changes and seemingly knee-jerk decisions. Bandwidth has the potential to be so much more than what it is.

  8. fast paced fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Raleigh, NC
    Current Employee - Data Analyst in Raleigh, NC

    I have been working at Bandwidth full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    cutting edge technology and cool products

    Cons

    underutilize employees who want to grow

    Advice to Management

    take a little more time in planning

  9. Helpful (9)

    Fun place, but company needs to re-evaluate its foundation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Bandwidth full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun, fast pace environment where one can learn a lot. Excellent benefits package, free gym membership, fun work-social events, great location, wonderful people.

    Cons

    Not enough management training. People are promoted into management roles without adequate training. Not referring to skillset training, but human interaction training. It is good to promote from within, but not everyone is a good leader. There are numerous examples of tyrannical behavior that has occurred when this mistake has been made at Bandwidth. These managers are ultimately moved into another role where they no longer supervise people, but the damaging effects are still there.

    The whole "boys club" mindset. There are numerous references to this in Glassdoor reviews, so no need to go into it too much. It is more like a popularity club, similar to cliques in high school.

    HR. Not only has it been speculated that HR writes fake Glassdoor reviews, they are also not the best fit at their jobs. Not all of them, there are some good ones at Bandwidth. But there are also some horrible ones.

    Advice to Management

    Keep up the great perks, they all love and need them.

    Train your middle management. Listen to your employees when they voice their concerns about their supervisors. Don't sweep things like this under the rug.

    Take a good hard look at your HR leaders, clean them out and hire new ones.

  10. Helpful (8)

    Don't believe the hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bandwidth

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits and office space are nice. You get to work on a product that is dying.

    Cons

    Fake and backstabbing culture. Horrible good old boys network mentality. It's obvious that folks from people services (hr) are seeding glassdoor with some positive reviews to try and counterbalance the negative reviews. The culture and environmental has really gone downhill as the company has grown. This is not the great company to work at it once was. Lots of key talent has left for greener pastures, and management has their head so far up their own you know what; it's clear no one knows what the heck their doing. Don't believe the hype, this is not the company it used to be.

    Advice to Management

    Quit driving people into the ground to make your insane deadlines and for a crap product. Get rid of your worthless managers, your excessive number of directors, directors, and backstabbing and fake hr.

  11. Helpful (7)

    Unprofessional work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bandwidth full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Flexible work schedule, Great holiday party.
    Benefits & Payroll group top notch.
    The waffles. tee shirts, Durham bulls games, hurricanes games.

    Cons

    Republic Wireless division:
    Extremely unprofessional work environment. F-bombs, offensive language in meetings.
    Team leads have access to salary information.
    No Holidays off.
    Poor internal communication.
    Zero access to training
    NO accountability at management level.
    Unclear work requirements.
    Minimizing of ideas then adapted months later by someone else.
    No heat or AC after 5:00 pm / weekends on most floors.
    Internal positions are handed out and don't go through the interview process. This is a very common practice.

    Advice to Management

    Reevaluate mid level management.
    Consider experience over cost to acquirer an employee.
    Develop in house talent.
    You can change only what people know, not what they do.

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