Banfield Pet Hospital

  www.banfield.com
  www.banfield.com

Banfield Pet Hospital Reviews in Portland, OR

Updated December 12, 2014
Updated December 12, 2014
298 Reviews
2.9
298 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
98 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 47 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • They want you to sell wellness plans so they can take clients money (in 22 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I loved working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Banfield Pet Hospital

    Pros

    Great people. Good company culture. Rewarding. Decent pay. Pet friendly. Good benefits. Good career advancement potential. Great leadership.

    Cons

    No cons that I can think of. It really was a great place to work. I enjoyed it very much.

    Advice to ManagementAdvice

    Never settle for the status quo. Even the great can improve.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    a perspective from CTS (headquarters)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Portland, OR
    Current Employee - Software Developer in Portland, OR

    I have been working at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    The pay is fair, but the culture is great. Banfield spends a lot of effort in making sure associates are engaged and that they have opportunities for development. This is not a place for people that want to warm a chair and collect a paycheck.

    Banfield continues to perform well despite an adverse market, and the variable pay (bonus) program can offset the lower pay.

    Cons

    The paid time-off policies are sub-par.

    The headquarters will be moving to Vancouver, WA in 2016.

    Advice to ManagementAdvice

    The time-off accrual rate needs to be revised. I've seen too many good people get burned out too quickly.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good place to gain experience, but don't stay forever...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Portland, OR
    Current Employee - Anonymous in Portland, OR

    I have been working at Banfield Pet Hospital full-time

    Pros

    Nice work life balance at headquarters, positive mission, some nice perks, growing company

    Cons

    Very little upward mobility, many inept leaders, very much a drink-the-kool-aid type of environment

    Advice to ManagementAdvice

    The CEO seems like a great guy and leader but he needs to put more effective and forward thinking people in leadership roles. Leadership needs to focus on results and doing what is best for the company, not how to constantly play the politics to protect their own positions. Lots of managers, but very few actual leaders in role...

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you for your thoughts.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 6 people found this helpful  

    Underpaid, under appreciated and over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant in Portland, OR
    Current Employee - Veterinary Assistant in Portland, OR

    I have been working at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    The benefits for full time employees are pretty nice. Dental and vision are excellent, but medical has a high deductible. The HSA money they give you each year is awesome. I love the three "free" but taxed wellness plans for my pets and wouldn't work there if I didn't get those. I also like that when you learn your job, you are given a lot of responsibility and trust. I also love that Banfield stands for preventive care and helping people afford these things more easily.

    Cons

    I have worked for Banfield as a Vet Assistant for almost three years now. I have made two minor raises each year and am still only making less than $13/hour. The pay is basically horrible for the type of work that is required of VAs. We work our butts off with very little compensation. The corporation is horrible in the fact that you are a tiny little fish in a giant sea. The corporate money makers don't care at all about the hospital workers who are doing the dirty work. Our hospital has a ton of employee/doctor turnover and it's a struggle to keep things consistent. Basically I am only working there still because I have established myself there and can pretty much get whatever shifts and time off that I want.

    Advice to ManagementAdvice

    The corporate big wigs need to at least pretend to care that the hospital workers exist. An over-all company raise for the minions would definitely help with employee happiness and prevent turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you for sharing your thoughts, we'll pass them along.

  6. 1 person found this helpful  

    Could be great for some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Banfield Pet Hospital full-time (more than an year)

    Pros

    It always depends on your manager. Company has a bright future and wants to do the right thing. Being part of Mars, Inc. is pretty awesome. Company is pretty good at getting people cross-trained and really promotes wellness.

    Cons

    Again, it always depends on your manager. If you don't have a good manager, you won't have a good experience. The company isn't always good at spotting bad managers if their numbers are good. They have good associate satisfaction surveys and really try, but it would be good if the directors were more aware. Company is still working to overcome a bad reputation from years ago so there is a stigma that isn't relevant anymore. The medical benefits seem better than they really are.

    Advice to ManagementAdvice

    The 5 Principles are really great - work harder to pay attention to your managers to make sure they are actually using the Principles. Get out of meetings and onto the floor more at CTS. Your DVMs want to be heard more. It's NOT a case of corporate telling doctors how to practice, but the DVMs want more input on the way things are done.

    Recommends
    Positive Outlook
    Approves of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you so much for sharing. You've brought up some great points for us to work on.

  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Banfield Pet Hospital full-time (more than an year)

    Pros

    Great organization where you get to help pets, clients and get work with a great group of people. Additionally you get to learn so much medically and about the industry,

    Cons

    Some departments work in silos and management doesn't always hire qualified candidates for the right positions. This puts a lot of extra work on the peers of those that do not have the necessary skills to pick up the slack and cover the work they are unable to complete.

    Advice to ManagementAdvice

    Ensure employees have right skill sets to perform the duties in their role. Distribute work evenly and don't overload the hard workers because others can not pull their weight.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Run while you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant in Portland, OR
    Current Employee - Veterinary Assistant in Portland, OR

    I have been working at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Working with people who truly care about pets. Okay benefits and free wellness plans

    Cons

    Consistently denied breaks, lunch breaks cut short reprimanded for complaining about it, I have been working here for 3 years and only make 11.50, overworked and understaffed, hours cut to barely full time, dismissive attitude toward staff concerns

    Advice to ManagementAdvice

    If you are actually concerned about employee turnover and engagement you could try listening to us

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great Place to work at their home office!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Financial Service in Portland, OR
    Former Employee - Client Financial Service in Portland, OR

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Banfield had great wages for call center work, with nice monthly bonuses. The managers for their Financial Services team had some stumbles, but by the end it was fantastic team that I was sorry to leave.

    Cons

    Not much interaction as a team, you would get off the phones on average once a week for a 20 minute 'huddle' and even that was introduced after I joined. You're there for one thing, to make money back or the company. Very hard to move up in the company

    Advice to ManagementAdvice

    Perhaps bring some interaction to your team a little more? They were working on it when I left though.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    No collaboration on group projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Programmer/Analyst in Portland, OR
    Former Employee - Senior Programmer/Analyst in Portland, OR

    I worked at Banfield Pet Hospital full-time (more than an year)

    Pros

    Company is on a good growth trend and pays their employees really well.

    Cons

    No collaboration amongst team members while working on team projects. People are very clicky.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Banfield Pet Hospital full-time (more than 10 years)

    Pros

    Since MARS acquisition the culture has changed to be more open. There is still room for growth but the direction is right. Employee engagement is seemingly important so they are attempting to listen to employees more. Great bonuses.

    Cons

    Senior management is not in touch with what's going on with individual contributors. Senior management is often unavailable. Management "talks the talk" but doesn't "walk the walk". "Employee engagement" and the "Five Principles" are often viewed as a joke by individual contributors. I think this is all due to growing pains. There has been improvement in this area, but there is a long way to go. Raises are terrible, training is non-existent.

    Advice to ManagementAdvice

    Raises are a joke, medical benefits are bad. They pay more for people hired into positions than people promoted into positions so long-term employment is seemingly not appreciated. This is what causes people to doubt the sincerity of the engagement efforts and the five principles.

    Recommends
    Positive Outlook
    Approves of CEO

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