Banfield Pet Hospital Reviews

Current Employee – been working at Banfield Pet Hospital full-time for more than 8 years

Pros – Banfield is a hidden gem in the Portland area - great place to grow and advance your career while getting acclimated to a "corporate" office environment. Co-workers are all very nice.

Cons – The company has grown quickly, so many processes and "the basics" are still being figured out, including a good work-life balance for many teams and departments. The company is still trying to best figure out how to treat their three subset of associates (hospital, field leadership and those at the corporate office) in a similar manner.

Advice to Senior Management – "Keep it real"

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Banfield Pet Hospital full-time for less than a year

Pros – Open to hiring new grads but not open to what they truly have to offer. They did offer mentorship before leaving you on your own or moving you to another hospital.

Cons – Corporate SOPs make them very rigid in rules and procedures. They did not take individual case management into account.

Advice to Senior Management – To offer the best care, you should be open to new/updated techniques and medications.

Former Employee – worked at Banfield Pet Hospital

Pros – you dont need experience and you learn a lot of veterinary skills. Benefits are okay. You get 3 free wellness plans!

Cons – high employee turnover rate. Advancement isnt encouraged. Taking money from customers is

Former Employee – worked at Banfield Pet Hospital full-time for more than 3 years

Pros – Great benefits, practices good standard of care

Cons – Unpredictable schedule, not all locations are as good as others.

Yes, I would recommend this company to a friend

Former Employee – worked at Banfield Pet Hospital full-time for more than a year

Pros – good profit and loss, team management, business model, customer management experience
only work here if you absolutely need a job, I needed a job

Cons – for practice managers, this is a retail job, not a "management" position
much more work than the hourly rate pays
very low hourly rate for a management position
work volume is extreme and THIS JOB IS 24-7

Advice to Senior Management – Banfield is a model that will not change. My advice was never accepted. They don't want your advice.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Banfield Pet Hospital full-time for less than a year

Pros – It was a charter location, so pay was less than a franchise company. Poor training, they don't even talk to you they just have you watch videos. They don't give you any examples, and then reprimand you when you do something you didn't know was wrong. Poor management. They will let you go after 3 days of training, without any warning, for no reason.

Cons – Animals. Hours. That's really it.

Advice to Senior Management – Make every manager take proper training classes

Current Employee – been working at Banfield Pet Hospital full-time for more than 3 years

Pros – The company gives a great place to learn and grow as a technician. You gain experience and learn to be independent (which is a double-edged sword).
Also, pretty good benefits for such a stingy company.

Cons – Extremely, overly money-driven.
Not enough focus on patient, always being pushed to up-sell (without the exact verbiage).
Will move managers/doctors without notice, making it almost impossible to get to know and get attached to a manager/doctor.
The pay is terrible. I've almost gotten a $1.50 raise in my 3 years with the company (and I'm good at my job).

Advice to Senior Management – Show more interest in the patients and clients with money issues (besides Care Credit).
Pay increases
Turnover rate

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Banfield Pet Hospital part-time

Pros – Good experience if you are just getting into the veterinary field.

Cons – Some workers don't seem to truly care for animals, it is just a job to them. Animals don't get quality care that they deserve. Little to no training, you kind of have to fend for yourself and ask a lot of questions.

Current Employee – been working at Banfield Pet Hospital full-time for more than 3 years

Pros – Great starter career. They work to cross train most associates to give them well rounded resumes and skill sets. The company also attempts a "2 year plan" Ideally they would like associates to move up in the company within two years. Great overall vision for pet health care. Generally good benefits.

Cons – Not ideal for non mobile associates. If you can move out of state when needed you can move up quickly. They typically hire non veterinary associates to run the hospitals, leaving staff wanting for better support and management. Not a good work/life balance. The company believes if associates are not available 7-7-7 they are not ideal full time associates. Pay is so-so. Not ideal for long term career. If you work in the corporate office, life is great, in the field not so much. No unions to protect associates. You can be demoted without question.

Advice to Senior Management – Listen to associates in the field! Hire associates with veterinary experience to lead the hospitals!! Extend the same work/life balance offered to corporate associates at CTS to hospital associates.

– I'm not optimistic about the outlook for this company

Current Employee – been working at Banfield Pet Hospital full-time for more than 7 years

Pros – Large scale corporation of veterinary hospitals. Many hospitals equipped with state of the art equipment. Continued education encouraged, sometimes compensated. Flexible scheduling. Opportunity for growth professionally. Linked computers, customers can travel with their healthcare packages and have medical history transferred.

Cons – Pressure to upsell. The bad reputation Banfield gets from clients of "nickel and diming" customers is from pressure from management.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company