Banfield Pet Hospital

  www.banfield.com
  www.banfield.com

Banfield Pet Hospital Reviews

Updated November 20, 2014
Updated November 20, 2014
292 Reviews
2.8
292 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
96 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 46 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • Make no mistake, no matter your position, you are there to sell wellness plans (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The company has great vision and goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Banfield Pet Hospital

    Pros

    Quality medicine, training and opportunities for advancement. Great company principles

    Cons

    High stress environment and inconsistent leadership standards

    Advice to ManagementAdvice

    All employees should be held to the same high standards set by the MARS family.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Decent company, great place to get experience in the Veterinary world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Nurse/Client Service in Greeley, CO
    Former Employee - Pet Nurse/Client Service in Greeley, CO

    I worked at Banfield Pet Hospital full-time (more than an year)

    Pros

    There were good protocols in place for everything from checking in clients to giving vaccines, so its very easy to learn the proper technique. The standards at Banfield were very stringent, at least in my experience, and this allowed a level of confidence in the job which was easily felt by the clients who were entrusting the care of their animal to you.

    Cons

    Banfield is a national chain and is often individually owned by a veterinarian, as it was when I worked there, which can make it difficult to meet certain standards and expectations in a particular area. The way things were set up, in order for the independently owned clinic to keep all of it's profits, pre-paid services had to be used on site so there was a great deal of pressure put on employees to push clients into using all of those services. It often seemed close to harassment as we called and sent letters to clients urging them to come in for service.

    Advice to ManagementAdvice

    I would recommend that the approach to unused services is toned down so as to be less of a harassment of the clients.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not the greatest employer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    My practice manager was very laid back when it came to time-off. Just notify him a week in advance in the little book and he would plan the schedule accordingly.

    Cons

    Everyone was very catty and "cliquey". The nurses didn't understand how hard the CSC's worked and would give us attitude if appointments were double-booked; even though it was the DOCTORS that did it.

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  5.  

    Varies by location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Coordinator (CSC) in Seattle, WA
    Former Employee - Client Service Coordinator (CSC) in Seattle, WA

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Challenging environment, love helping pets.

    Cons

    Sometimes late hours/weekends, not nearly enough pay for what's required. Corporate environment sometimes is a huge drawback.

    Advice to ManagementAdvice

    Pay your employees more and treat them like you value them to get better people in and reduce high turnover rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    a perspective from CTS (headquarters)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Portland, OR
    Current Employee - Software Developer in Portland, OR

    I have been working at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    The pay is fair, but the culture is great. Banfield spends a lot of effort in making sure associates are engaged and that they have opportunities for development. This is not a place for people that want to warm a chair and collect a paycheck.

    Banfield continues to perform well despite an adverse market, and the variable pay (bonus) program can offset the lower pay.

    Cons

    The paid time-off policies are sub-par.

    The headquarters will be moving to Vancouver, WA in 2016.

    Advice to ManagementAdvice

    The time-off accrual rate needs to be revised. I've seen too many good people get burned out too quickly.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Turbulent but positive overall. Opportunity where you look.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    Good benefits, good people overall. The big picture message is great and wellness plans offer a much needed service at a great price.

    Cons

    Turn over, inexperience, new medical equipment slow to be incorporated.

    Advice to ManagementAdvice

    Focus on keeping good employees and that has to trickle down to a hospital level. Management needed in every hospital, but that's a focus anyway. And getting products and materials needed to practice in a way that's fully up to date, in a timely manner. Not waiting years to reassess protocol or purchase needed equipment.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital (more than an year)

    Pros

    People who truly care for pets from top down

    Cons

    Hard to earn annual bonus

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great if you starting a career in the animal healthcare field.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Assistant in Woodbridge, VA
    Current Employee - Pet Care Assistant in Woodbridge, VA

    I have been working at Banfield Pet Hospital part-time (less than an year)

    Pros

    Great training and advancement opportunities, working with great people who are willing to share what they know, team work, great benefit package even for regular part-time employees. Flexibility when it comes to the work schedule and PTO.

    Cons

    PCAs wear many heads, from doing laundry to restraining patients. A part-time PCS may struggle to keep up with the daily responsibilities during a shift which generally is only 4 hours. That is if you are taking it seriously and want to do a great job. You definitely work very hard and the pay could be better.

    Advice to ManagementAdvice

    Satisfied with my current management.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great work experieince

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Veterinary Technician in Los Angeles, CA
    Former Employee - Registered Veterinary Technician in Los Angeles, CA

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Team work environment with leadership that really seems to care about the development of its people. Compensation has become more competitive with other hospitals and credentialed technicians do get better pay increases.

    Cons

    Very revenue driven company. Staff is constantly pushed to sell more wellness plans and make revenue goals. Management often says it is all about the pets, but it is mostly about the revenue and profitability margins of each location.

    Advice to ManagementAdvice

    Provide more support to hospital teams with those qualified to understand concerns by team members. Most support offered to people working at the hospital level is from people that have no idea what it is like working in the field or those that are out of touch.

    Recommends
    Approves of CEO
  11.  

    Just a job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Austin, TX
    Current Employee - Anonymous in Austin, TX

    I have been working at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Decent insurance. Free wellness plans.

    Cons

    Pay sucks. No raises. Upper management is completely negative. You are expected to work 12+ hours a day and help meet their numbers and get nothing in return. The don't promote within. Corporation sucks.

    Approves of CEO

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