Banfield Pet Hospital

  www.banfield.com
  www.banfield.com

Banfield Pet Hospital Reviews

Updated December 12, 2014
Updated December 12, 2014
301 Reviews
2.9
301 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
99 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 47 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • They want you to sell wellness plans so they can take clients money (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great work environment, useless middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    Fun work environment, great coworkers, endless learning opportunities. Working with sick and healthy pets & communicating with clients is rewarding. 3 free personal wellness plans, hospital and Pet Smart discounts are great. PTO and floaters holidys are pretty decent. Nice medical equipment.

    Cons

    Upper level hospital management have to jump to the endless tune of "more revenue" for field leaders (who bonus off of said revenue). Beware if they decide they want you out they will do everything to find a way. Field managers have been observed saying some not so very nice things about hospital chiefs of staff and practice managers. Very little transparency in field directors and medical directors.

    Advice to ManagementAdvice

    Get rid of field directors and medical directors in favor of a more centralized, corporate office set of leaders. These middle men are akin to little Hitlers whenever the mood strikes. They cause friction and stress for hospitals, and do little more than collect a mighty paycheck and bonus off every hospital all the while calling for more and more money. Maybe they should go into politics...Let the hospitals manage themselves with corporate oversight. Have a good go to method for medical and fiscal support that is consistent for all hospitals. Imagine the money that would be saved if those useless field leaders were let go, never mind the increase in hospital morale!

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    I loved working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Banfield Pet Hospital

    Pros

    Great people. Good company culture. Rewarding. Decent pay. Pet friendly. Good benefits. Good career advancement potential. Great leadership.

    Cons

    No cons that I can think of. It really was a great place to work. I enjoyed it very much.

    Advice to ManagementAdvice

    Never settle for the status quo. Even the great can improve.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Compassion

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    They love their patients and clients

    Cons

    None that I know of.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Working with animals was nice.

    Cons

    Hours of operation wasn't that great.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator in Greensboro, NC
    Current Employee - Customer Service Coordinator in Greensboro, NC

    I have been working at Banfield Pet Hospital full-time (less than an year)

    Pros

    Banfield focuses on preventive care to help better the life of pets. The wellness plans they offer are a great feature. Supposedly, there is a lot of room for growth within the company. Office culture is supportive but chaotic at times, depending on daily patient load.

    Cons

    Pay could be better.

    Advice to ManagementAdvice

    See above

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Ocala, FL
    Former Employee - Veterinary Assistant in Ocala, FL

    I worked at Banfield Pet Hospital part-time (less than an year)

    Pros

    Good benefits, decent pay, nice people to work with, a company that is organized and does what it says.

    Cons

    Management is overworked and therefore not every thing is done as timely as it could be with appropriate staffing.

    Advice to ManagementAdvice

    Be realistic in expectations of practice management.

    Recommends
    Positive Outlook
    No opinion of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you for your feedback.

  8.  

    Associate veterinarian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Veterinarian in Phoenix, AZ
    Current Employee - Associate Veterinarian in Phoenix, AZ

    I have been working at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    Good quality of medicine. Great preventative care practice and good anesthesia protocols. Multiple locations throughout the country with the ability to transfer locations if needed

    Cons

    Management can be frustrating. They typically hire people with no veterinary experience to both manage individual hospitals and regions. Lots of emphasis on selling wellness plans. Little opportunity for advancement or pay increases. Merit increases in pay are not offered and there is no reward for doing quality work as a result there is high staff turnover

    Advice to ManagementAdvice

    Value your employees and mentor people for advancement. Promote from within instead of higher individuals with no experience for management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Jacksonville, FL
    Former Employee - Veterinary Assistant in Jacksonville, FL

    I worked at Banfield Pet Hospital part-time (more than 3 years)

    Pros

    Medical Training was good. Schedule flexibility.

    Cons

    Hours are long. Jiffy lube of veterinary medicine. Low pay.

    Advice to ManagementAdvice

    Pay techs more. Avoid turnover rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you for taking the time to add your comments. We'll work on this.

  10.  

    The company has great vision and goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Banfield Pet Hospital

    Pros

    Quality medicine, training and opportunities for advancement. Great company principles

    Cons

    High stress environment and inconsistent leadership standards

    Advice to ManagementAdvice

    All employees should be held to the same high standards set by the MARS family.

    Recommends
    Neutral Outlook
    Approves of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you for your comments. The principles are so important for Banfield.

  11.  

    Decent company, great place to get experience in the Veterinary world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Nurse/Client Service in Greeley, CO
    Former Employee - Pet Nurse/Client Service in Greeley, CO

    I worked at Banfield Pet Hospital full-time (more than an year)

    Pros

    There were good protocols in place for everything from checking in clients to giving vaccines, so its very easy to learn the proper technique. The standards at Banfield were very stringent, at least in my experience, and this allowed a level of confidence in the job which was easily felt by the clients who were entrusting the care of their animal to you.

    Cons

    Banfield is a national chain and is often individually owned by a veterinarian, as it was when I worked there, which can make it difficult to meet certain standards and expectations in a particular area. The way things were set up, in order for the independently owned clinic to keep all of it's profits, pre-paid services had to be used on site so there was a great deal of pressure put on employees to push clients into using all of those services. It often seemed close to harassment as we called and sent letters to clients urging them to come in for service.

    Advice to ManagementAdvice

    I would recommend that the approach to unused services is toned down so as to be less of a harassment of the clients.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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