Banfield Pet Hospital

  www.banfield.com
  www.banfield.com

Banfield Pet Hospital Reviews

Updated December 22, 2014
Updated December 22, 2014
299 Reviews
2.9
299 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
98 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 47 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • They want you to sell wellness plans so they can take clients money (in 22 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Great work environment, useless middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    Fun work environment, great coworkers, endless learning opportunities. Working with sick and healthy pets & communicating with clients is rewarding. 3 free personal wellness plans, hospital and Pet Smart discounts are great. PTO and floaters holidys are pretty decent. Nice medical equipment.

    Cons

    Upper level hospital management have to jump to the endless tune of "more revenue" for field leaders (who bonus off of said revenue). Beware if they decide they want you out they will do everything to find a way. Field managers have been observed saying some not so very nice things about hospital chiefs of staff and practice managers. Very little transparency in field directors and medical directors.

    Advice to ManagementAdvice

    Get rid of field directors and medical directors in favor of a more centralized, corporate office set of leaders. These middle men are akin to little Hitlers whenever the mood strikes. They cause friction and stress for hospitals, and do little more than collect a mighty paycheck and bonus off every hospital all the while calling for more and more money. Maybe they should go into politics...Let the hospitals manage themselves with corporate oversight. Have a good go to method for medical and fiscal support that is consistent for all hospitals. Imagine the money that would be saved if those useless field leaders were let go, never mind the increase in hospital morale!

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    I enjoyed working for a particular Banfield Pet Hospital as a veterinary assistant. Banfield varies hospital to hospital

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Austin, TX
    Former Employee - Veterinary Assistant in Austin, TX

    I worked at Banfield Pet Hospital full-time (less than an year)

    Pros

    I worked at a high volume practice in an urban setting as a veterinary assistant. The clients came from a mixed socioeconomic background, with the majority being financially limited. The doctors at this hospital provided quality medicine and helped clients priorities services, diagnostics, and medical care for their pets. They prioritized patient care and treated their employees well. It was a very affirming work environment and work culture that emphasized team work and efficiency.

    Cons

    There was a high turn over rate, so it seemed like the staff was constantly changing. Long hours and busy practice. The work and case load was not always split evenly. Had to push the "wellness-plans" and sometimes felt like a car salesman with pushing services and products to clients.

    Recommends
    Neutral Outlook
  3.  

    Veterinary Technician and CSC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Technician and CSC in Phoenix, AZ
    Former Employee - Veterinary Technician and CSC in Phoenix, AZ

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Worked with an amazing team at the hospital I worked at. Was able to see all sorts of cases from vaccine apts to emergencies Banfield gave me much knowledge in the veterinary field.

    Cons

    Is a corporate company so they work like a factory wanting you to see at least 40 pets per doctor and meeting your daily quotas for wellness plans. At times was upsetting due to the company only caring about the wellness plans and sales you've done rather than doing whats best for the pet at the time of that visit.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I loved working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Banfield Pet Hospital

    Pros

    Great people. Good company culture. Rewarding. Decent pay. Pet friendly. Good benefits. Good career advancement potential. Great leadership.

    Cons

    No cons that I can think of. It really was a great place to work. I enjoyed it very much.

    Advice to ManagementAdvice

    Never settle for the status quo. Even the great can improve.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Compassion

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    They love their patients and clients

    Cons

    None that I know of.

  7.  

    Good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Working with animals was nice.

    Cons

    Hours of operation wasn't that great.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator in Greensboro, NC
    Current Employee - Customer Service Coordinator in Greensboro, NC

    I have been working at Banfield Pet Hospital full-time (less than an year)

    Pros

    Banfield focuses on preventive care to help better the life of pets. The wellness plans they offer are a great feature. Supposedly, there is a lot of room for growth within the company. Office culture is supportive but chaotic at times, depending on daily patient load.

    Cons

    Pay could be better.

    Advice to ManagementAdvice

    See above

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    High pace environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PetNurse
    Former Employee - PetNurse

    I worked at Banfield Pet Hospital

    Pros

    You will learn a lot.

    Cons

    May not receive the best training.

    Advice to ManagementAdvice

    Pay vet techs more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Associate veterinarian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Veterinarian in Phoenix, AZ
    Current Employee - Associate Veterinarian in Phoenix, AZ

    I have been working at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    Good quality of medicine. Great preventative care practice and good anesthesia protocols. Multiple locations throughout the country with the ability to transfer locations if needed

    Cons

    Management can be frustrating. They typically hire people with no veterinary experience to both manage individual hospitals and regions. Lots of emphasis on selling wellness plans. Little opportunity for advancement or pay increases. Merit increases in pay are not offered and there is no reward for doing quality work as a result there is high staff turnover

    Advice to ManagementAdvice

    Value your employees and mentor people for advancement. Promote from within instead of higher individuals with no experience for management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Ocala, FL
    Former Employee - Veterinary Assistant in Ocala, FL

    I worked at Banfield Pet Hospital part-time (less than an year)

    Pros

    Good benefits, decent pay, nice people to work with, a company that is organized and does what it says.

    Cons

    Management is overworked and therefore not every thing is done as timely as it could be with appropriate staffing.

    Advice to ManagementAdvice

    Be realistic in expectations of practice management.

    Recommends
    Positive Outlook
    No opinion of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you for your feedback.

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