Banfield Pet Hospital

www.banfield.com

Banfield Pet Hospital Reviews

Updated February 27, 2015
Updated February 27, 2015
332 Reviews
3.0
332 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
110 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 47 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • They want you to sell wellness plans so they can take clients money (in 22 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Be prepared to put profits above ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinarian Chief of Staff
    Former Employee - Veterinarian Chief of Staff

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Good benefits such as a 401K with ~3% matching, OK insurance (very high deductible).
    Good that you have the ability to apply to transfer to a different location within the US if you need to move
    3 free Wellness Plans for your own personal (cannot be used for other family members) pets

    Cons

    Money-hungry, profit motivated leadership. You will be constantly hounded about earning more & more money for the company. They DEFINITELY put profit ahead of medicine & ethics. As a DVM all your job reviews will focus on money, for example how high your APC (Average patient charge is - it is supposed to be over $100 per pet), the percentage of pets you are selling heartworm & flea prevention to, the number of pets you signed up on wellness plans, the numer of pets you recommended Royal Canin (owner by Mars, the same company that owns Banfield) to. It is never ending & frustrating. You are not a vet you become a salesperson!

    They overbook ALL the time to try & get as many pets seen everyday as possible to maximize profit. This means you get very little time to deal with each case, even the sick ones, & the risk of making a mistake or missing something is increased. Also don't expect to get a lunch break or to leave on time because you are so overbooked that ~85% of the time you will work the whole day without a break & can leave 1-2 hours after you are scheduled. Also you don't get paid anything extra for all this 'overtime'

    Banfield is only closed on Christmas & Thanksgiving. They are open the other 363 days of the year, so expect to be working most holidays & weekends. It can be very difficult to take your PTO because they always seem understaffed & there is no one able/willing to cover your shifts. Your PTO requests will not be approved until YOU find another DVM to cover all of the shifts you would normally be working for the time you want off.

    They promise new grads mentorship but in reality they don't have many experienced DVM"s to train the new grads & it is all about getting them to follow the Banfield protocols to earn as much possible as quickly as possible.

    Advice to ManagementAdvice

    Back off with the financial goals & 'metrics'. Stop forcing numbers down our throats & trying to make us squeeze every last dollar out of owners. It feels cheap & demeaning.
    Stop over-scheduling us & expecting us to put in 5-10hrs of unpaid overtime every week.
    Make it easier to for DVM's apply for & use the PTO we have accumulated.
    Hire more experienced DVM's so that the new grads have someone experienced to learn from instead of just a 1-2yr graduated grad. Currently all the Dr's in our region that were being hired were ALL new grads.
    Make CTS & management work on weekends - it seems unreasonable & unfair that they are never available on some of our busiest days.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Coordinator, Vet Tech in Monrovia, CA
    Former Employee - Client Service Coordinator, Vet Tech in Monrovia, CA

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Got to work with amazing animals.

    Cons

    Very unprofessional company to work for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Lack of training, one wrong turn and you're done

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Animals, that's about it. Nothing else

    Cons

    Lack of training, no flexibility. Was there for 3 days and was reprimanded for talking to a client at the desk. Pay NOT worth the tension

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  5. 1 person found this helpful  

    Very misleading company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Retention in Portland, OR
    Former Employee - Customer Retention in Portland, OR

    I worked at Banfield Pet Hospital full-time (less than a year)

    Pros

    Being in a pet friendly workplace is nice.

    Cons

    They are very misleading with their wellness program and expect you to just explain away customers misconceptions about their plan. Taking back to back miserable calls with irate customer after irate customer is very daunting and creates a very depressing workplace. I don't think there is one employee on the team that has been there a year, so they just bring people in and turn them out constantly. Who would want to stay there?

    Advice to ManagementAdvice

    Tell your customers and employees the truth, stop misleading people to make a profit. No employee wants to have to lie for their company, and that is what you expect without any support for the misleading marketing you have.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Mediocre Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Tucson, AZ
    Former Employee - Veterinary Assistant in Tucson, AZ

    I worked at Banfield Pet Hospital

    Pros

    Exceptional staff at some locations
    Some vets that genuinely care
    Wellness plans for puppies are incredibly realistic

    Cons

    Dangerous work enviornment
    Corporate does not care about anything but profit - unrealistic and detached.
    Some veterinarians only in it for the money - pull teeth for profit, unnecessary diagnostics
    Under appreciated technicians
    Euthanasia costs too high especially for Wellness clients.

    Advice to ManagementAdvice

    Care about your technicians because the benefits and pay are garbage for the exceptional job we put forth to create. Without the technicians your company would crumble. Maybe see how a day in the life of a technician is them maybe reconsider some procedures and protocols.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Company that only cares about the bottom line.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RVT in Massillon, OH
    Former Employee - RVT in Massillon, OH

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Great benefits if you can get full-time

    Cons

    Thus company does not value employees, gives you no work/life balance, and aside from great benefits, does not pay well.

    Advice to ManagementAdvice

    Show your employees they are valued, not always replaceable.

    Doesn't Recommend
    Negative Outlook
  8.  

    A group of veterinary hospitals run by a soulless corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Central Team Support (CTS) compensation was reasonable. The veterinary industry has great opportunity for growth, but continue to treat your employees and customers with contempt and that growth will go to someone else.

    Cons

    This company pretends to have a soul and values, but what is on the surface is not what is on the inside. They are very quick to spout their corporate platitudes, but don't live by them. The corporate leadership is very insulated from others at CTS and openly promotes distrust and backstabbing between departments. They are driven by their financial agenda which permeates down to the hospitals in the form of performing every possible procedure for pets, and zealously pushing sales of Wellness plans. There is quite a separation between Senior leadership and the rest of CTS.

    Advice to ManagementAdvice

    Be honest with your team. Treat your fellow employees with more respect. Provide training and growth opportunities at CTS. You know you are sitting on a gold mine, but seem to be willing to burn your current customers because of the belief that there will always be new customers coming in the door. Someday your reputation will be so bad that those new customers will stop coming.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    May be better now I don't know, but management was a nightmare when I left.

    • Senior Management
    Former Employee - Veterinarian in Minneapolis, MN
    Former Employee - Veterinarian in Minneapolis, MN

    I worked at Banfield Pet Hospital full-time (more than 8 years)

    Pros

    If you're willing to practically kill yourself and rid yourself of all morals, you may make decent money.

    Cons

    Horrible management, horrible quality of life.

    Doesn't Recommend
  10.  

    Never has your back and keeps raising the bar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Veterinarian in Saint Louis, MO
    Former Employee - Associate Veterinarian in Saint Louis, MO

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    nice co workers, decent equipment, decent benefit package. Good for new graduate's first job to get experience, and then move on.

    Cons

    Middle management takes the joy out of practice with constant meddling, rarely gives positive feedback for meeting $$ goals, always trying to raise the bar higher and higher. Ruins morale and turnover is high

    Advice to ManagementAdvice

    Get rid of middle management, they have negative impact on hospitals and are useless and overpaid. Medical directors are a joke. let mentoring be done from within. I believe that middle management is the reason for the problem with employee engagement and the low morale contributes to the problem of client retention. A well trained and motivated hospital director and Chief of staff can meet corporate goals with central upper management oversight..

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Veterinarians Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinarian in South Houston, TX
    Former Employee - Veterinarian in South Houston, TX

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Emphasis on an important concept of preventative care and pet wellness which is a fantastic concept with modern medicine but the CONS of the work environment and how this company takes care of staff and retains staff and veterinarians in areas of Texas market is a joke.

    Cons

    Very limited holidays, frequent staff turnover (hard to establish an effective team), upper management micromanages and does not address the happiness of staff. Rare weekends off. Will frequently use under paid technitions to complete practice manager type roles. Chief of staff is not compensated for the work on an annual basis. Phones ring constantly in the little box of a hospital you are in and usually one receptionist to answer the high volume phone calls. Veterinarians are scolded or made to feel guilty if they are already seeing too many pets or have to refer a pet somewhere else. No time to develop solid relationships with pets and clients which translates into "a cat call."

    Advice to ManagementAdvice

    Really need to revisit how to retain and treat your Veterinarians and staff. Hours and scheduling are very important and so is compensation and proper staffing of your hospitals. Build free standing hospitals next door to Petsmart and take care of your staff vs building new hospitals. Self scheduling of work schedule of Veterinarians in hospital and not field directors. Quality does not equal Quantity...APC ("average production per client"...daily does not translate into overall productivity/performance....happiness of work environment does! CEO's family were a client of mine and were dissatisfied with how the company was treating the Veterinarians and moving them around so much. Beyond happy that I got away and went into private practice which is WAYY more personable. Predict company with fail in 10-20 years or they may just perfectthe art of production in the face of new hiring/high turnover of staff. This company almost made me question why I became a Veterinarian in the first place and leaving this company reminded me of what a joy it actually is to be a Veterinarian in a healthy work environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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