Banfield Pet Hospital

  www.banfield.com
  www.banfield.com
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Banfield Pet Hospital Reviews

Updated September 28, 2014
Updated September 28, 2014
266 Reviews
2.8
266 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
83 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 45 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 17 reviews)

  • Make no mistake, no matter your position, you are there to sell wellness plans (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Emphasis on upselling and numbers, not compassionate care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Veterinarian  in  Saint Louis, MO
    Former Employee - Associate Veterinarian in Saint Louis, MO

    I worked at Banfield Pet Hospital part-time for more than 5 years

    Pros

    Staff were competent and helpful, equipment was OK , used to have a very nice educational symposium, but was discontinued due to cost. Benefits are above average.

    Cons

    Middle management takes the joy out of practice, constant pressure to upsell and add things that are unnecessary , supervisors never have your back, production bonuses encourage overcharging and overdoing. A very discouraging experience. Employee engagement will always be a problem!

    Advice to ManagementAdvice

    A better balance needs to be struck with expectations of middle management and how much pressure they are putting on those of us in the trenches. It is very stressful and we hate seeing them coming!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Sounded fun but ended up being draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    Working only 3.5 days each week, uniform scrubs provided to you, helping pets sick or healthy

    Cons

    Unorganized, training takes over 6 months because trainer is just a regular vet assistant like me with no pay raise, never hit 35 hrs even, send people home early to keep the pet to worker ratio even, wrestling pets to get blood and bruising my body from big pets

    Advice to ManagementAdvice

    GO TO WORK. I NEVER SEE THE CHIEF OF STAFF DOCTOR OR THE PRACTICE MANAGER. And the regular DVMs cant run the place....

  3.  

    Rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Practice Manager  in  Phoenix, AZ
    Former Employee - Practice Manager in Phoenix, AZ

    I worked at Banfield Pet Hospital full-time for more than a year

    Pros

    I enjoyed working at Banfield. Great team of nurses and doctors that really care about giving the best care possible to pets and their people. Great benefits!

    Cons

    Too many responsibilities to finish in a 40 hour week.

    Advice to ManagementAdvice

    Hospital leaders need more help. It's difficult to balance the responsibilities of management along with the expectation to be in a working role.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    If I were you, I wouldn't....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    Benefits of working for a charter hospital are way better than working for a practice owned hospital. Compensation at a charter is at least kind of worth the life you're not going to have working here.

    Cons

    No one is ever on the same page- and that's hospital wide. Everyone has different goals and the work-life balance at Banfield is non-existent. Long hours, open all holidays (except Thanksgiving and Christmas).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great experience, but poor retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Student  in  Federal Way, WA
    Former Employee - Veterinary Student in Federal Way, WA

    I worked at Banfield Pet Hospital as an intern for less than a year

    Pros

    Very high volume, get to work a lot, excellent opportunity to talk with clients

    Cons

    This location had a great staff, but terrible partner vet that there was an incredibly high turnover rate due to the one person... They also required us to push a ridiculous amount of unnecessary product, like heartworm preventative for dogs that have no travel history, nor will they be traveling anywhere outside western WA.

    Advice to ManagementAdvice

    Your non-veterinary staff work their butts off and are the most important client contacts, but don't get compensated/recognized enough for it, causing your high turnover rates.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great people in the office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Coordinator (CSC)
    Current Employee - Client Service Coordinator (CSC)

    I have been working at Banfield Pet Hospital full-time for more than a year

    Pros

    The best thing Banfield had going for them was the people in the office. I really enjoyed working with almost everyone there.

    Cons

    A huge negative was that regional management and up were the only ones with real power to do anything. They were driven by numbers/money and it really hurt the relationships with clients.

    Advice to ManagementAdvice

    Banfield is a nationwide company and they want the store to be cookie-cutter everywhere. They want you to get the same experience everywhere. On paper, that is great. However, each Banfield is going to have different general clientele. Let the Practice Manager make some adjustments based on where they are.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Underpaid, under appreciated and over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant  in  Portland, OR
    Current Employee - Veterinary Assistant in Portland, OR

    I have been working at Banfield Pet Hospital full-time for more than 3 years

    Pros

    The benefits for full time employees are pretty nice. Dental and vision are excellent, but medical has a high deductible. The HSA money they give you each year is awesome. I love the three "free" but taxed wellness plans for my pets and wouldn't work there if I didn't get those. I also like that when you learn your job, you are given a lot of responsibility and trust. I also love that Banfield stands for preventive care and helping people afford these things more easily.

    Cons

    I have worked for Banfield as a Vet Assistant for almost three years now. I have made two minor raises each year and am still only making less than $13/hour. The pay is basically horrible for the type of work that is required of VAs. We work our butts off with very little compensation. The corporation is horrible in the fact that you are a tiny little fish in a giant sea. The corporate money makers don't care at all about the hospital workers who are doing the dirty work. Our hospital has a ton of employee/doctor turnover and it's a struggle to keep things consistent. Basically I am only working there still because I have established myself there and can pretty much get whatever shifts and time off that I want.

    Advice to ManagementAdvice

    The corporate big wigs need to at least pretend to care that the hospital workers exist. An over-all company raise for the minions would definitely help with employee happiness and prevent turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    A place to learn the ups and downs of animal medicine at a fast pace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant  in  Chicago, IL
    Current Employee - Veterinary Assistant in Chicago, IL

    I have been working at Banfield Pet Hospital full-time for more than 3 years

    Pros

    Great hands on with animals, learn alot about medicine and how it applies to specific ailments, training both physically and through media, hands on with surgeries, exposed to different breeds of dogs and cats, working with medical data software

    Cons

    Working 10+ hours most week days and weekends, fast pace, unfair pay, pay increases by the cent, moving up in the company is rare, physically demanding, high turnover rate, not getting enough paid hours, pushing services on clients to increase numbers for the company in order to have enough hours to work.

    Advice to ManagementAdvice

    Make time for your employees to have a viable life. Pay your nurses more money to compensate for sacrifces of the job. Many nurses enjoy the job but are not being valued with the time and money deserved.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Run while you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant  in  Portland, OR
    Current Employee - Veterinary Assistant in Portland, OR

    I have been working at Banfield Pet Hospital full-time for more than 3 years

    Pros

    Working with people who truly care about pets. Okay benefits and free wellness plans

    Cons

    Consistently denied breaks, lunch breaks cut short reprimanded for complaining about it, I have been working here for 3 years and only make 11.50, overworked and understaffed, hours cut to barely full time, dismissive attitude toward staff concerns

    Advice to ManagementAdvice

    If you are actually concerned about employee turnover and engagement you could try listening to us

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Could be great for some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Banfield Pet Hospital full-time for more than a year

    Pros

    It always depends on your manager. Company has a bright future and wants to do the right thing. Being part of Mars, Inc. is pretty awesome. Company is pretty good at getting people cross-trained and really promotes wellness.

    Cons

    Again, it always depends on your manager. If you don't have a good manager, you won't have a good experience. The company isn't always good at spotting bad managers if their numbers are good. They have good associate satisfaction surveys and really try, but it would be good if the directors were more aware. Company is still working to overcome a bad reputation from years ago so there is a stigma that isn't relevant anymore. The medical benefits seem better than they really are.

    Advice to ManagementAdvice

    The 5 Principles are really great - work harder to pay attention to your managers to make sure they are actually using the Principles. Get out of meetings and onto the floor more at CTS. Your DVMs want to be heard more. It's NOT a case of corporate telling doctors how to practice, but the DVMs want more input on the way things are done.

    Recommends
    Positive Outlook
    Approves of CEO

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