Banfield Pet Hospital

www.banfield.com

Banfield Pet Hospital Reviews

Updated January 25, 2015
Updated January 25, 2015
322 Reviews
3.0
322 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
105 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 47 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • They want you to sell wellness plans so they can take clients money (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Concerned about selling

    Former Employee - Vet Tech
    Former Employee - Vet Tech

    I worked at Banfield Pet Hospital

    Pros

    People were friendly, PTO for all level of employees

    Cons

    Very gossipy, also very concerned about selling products and meeting quotas. I am not a retail person and banfield is very much retail medicine. If you don't have the right personality they will try to get rid of you.

    Advice to ManagementAdvice

    Be more open to different training techniques. If you do not learn the way the modules are set up you are screwed unless the team at your hospital are willing to help you out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Coordinator, Vet Tech in Monrovia, CA
    Former Employee - Client Service Coordinator, Vet Tech in Monrovia, CA

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Got to work with amazing animals.

    Cons

    Very unprofessional company to work for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Lack of training, one wrong turn and you're done

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Animals, that's about it. Nothing else

    Cons

    Lack of training, no flexibility. Was there for 3 days and was reprimanded for talking to a client at the desk. Pay NOT worth the tension

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Very misleading company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Retention in Portland, OR
    Former Employee - Customer Retention in Portland, OR

    I worked at Banfield Pet Hospital full-time (less than a year)

    Pros

    Being in a pet friendly workplace is nice.

    Cons

    They are very misleading with their wellness program and expect you to just explain away customers misconceptions about their plan. Taking back to back miserable calls with irate customer after irate customer is very daunting and creates a very depressing workplace. I don't think there is one employee on the team that has been there a year, so they just bring people in and turn them out constantly. Who would want to stay there?

    Advice to ManagementAdvice

    Tell your customers and employees the truth, stop misleading people to make a profit. No employee wants to have to lie for their company, and that is what you expect without any support for the misleading marketing you have.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Coordinator
    Current Employee - Client Service Coordinator

    I have been working at Banfield Pet Hospital

    Pros

    1. Very flexible with my schedule
    2. Fair starting wage
    3. Excellent wellness plans for (personal) pets - free of charge, even to part time employees!

    Cons

    1. Usually long hours, but that's because of the accessibility for the clinic: we are open when others are not.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Company, but has become too big

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Practice Manager
    Former Employee - Practice Manager

    I worked at Banfield Pet Hospital

    Pros

    Benefits package is great, good chance to learn

    Cons

    corporate medicine is an oxymoron.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    They really care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Great benefits, flexible schedules for students, great learning, high quality medicine, wellness plans are great

    Cons

    Focus to much on the business and not on the care.

  9.  

    Mediocre Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Tucson, AZ
    Former Employee - Veterinary Assistant in Tucson, AZ

    I worked at Banfield Pet Hospital

    Pros

    Exceptional staff at some locations
    Some vets that genuinely care
    Wellness plans for puppies are incredibly realistic

    Cons

    Dangerous work enviornment
    Corporate does not care about anything but profit - unrealistic and detached.
    Some veterinarians only in it for the money - pull teeth for profit, unnecessary diagnostics
    Under appreciated technicians
    Euthanasia costs too high especially for Wellness clients.

    Advice to ManagementAdvice

    Care about your technicians because the benefits and pay are garbage for the exceptional job we put forth to create. Without the technicians your company would crumble. Maybe see how a day in the life of a technician is them maybe reconsider some procedures and protocols.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Ok company to work fir

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant in Minneapolis, MN
    Current Employee - Veterinary Assistant in Minneapolis, MN

    I have been working at Banfield Pet Hospital full-time (more than 8 years)

    Pros

    Fairly good benefits, accrue PTO all the time plus quarterly PTO, structured training program for new hires, good medicine and access to quality equipment, free wellness plans for employee pets

    Cons

    Retail hours, very money driven, poor pay for technicians with limited opportunity for pay increases, no discount for employee pets, management can be poorly trained and not helpful

    Advice to ManagementAdvice

    Pay your techs more-we are the backbone of this company!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Technician in Federal Way, WA
    Former Employee - Veterinary Technician in Federal Way, WA

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Learned something new everyday and the veterinarians were also willing to teach the technicians and assistants

    Cons

    Low pay for a nationwide company

    Recommends
    Positive Outlook
    Approves of CEO

Banfield Pet Hospital Photos

Work at Banfield Pet Hospital? Share Your Experiences

Banfield Pet Hospital

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.