Pros

-You are rewarded through hard work.(Those complaining are simply not applying themselves or perhaps on the manager's bad side....)
-Somewhat competitive salary depending which region/market you work in.
- GREAT benefits. 401k matching, pension, tuition/child care/commuting reimbursements, Health care insurance(Vision/Medical/Dental) and also provided with a expense card with $600/yearly, more when insuring family members/spouses. Lets not forgot a quarterly bonus(which mostly depends on referrals/sales)
-You have the opportunity for career and personal growth; it depends just how much you plan on applying yourself. As for personal, you get to meet and work with some great people.
-Every work day is different... and quite interesting despite what most people might think.

Cons

-Salary not as competitive compared to other financial institutions yet; I personally believe the benefits provided by BOA provide a generous overall package. On a side note, the quarterly bonuses could also use some work- especially towards top performers.
-Sales goals tend to be quite unrealistic, especially in the current economic situation, but through the BOA spirit... we try to get the job done and be as successful as we can.
-There can be some difficulty in career advancement while working for BOA.

Advice to Senior Management

As a proud Bank of American, I stress that we must get back to basics. By basics, I mean we need to start thinking more about the customer on a service-aspect and not worry about not meeting sales goals. Lets make their visits to Banking centers and calls to Call Centers completely delightful and pleasant. While I do believe there needs to be sales goals in place for competitiveness, since we are running a business; I also believe we need to offer our customers the upmost service to distinguish ourselves from our competition. Lastly, recognize those associates who take that extra mile in making our customers feel they're getting the best out of their relationship with BOA.